Standards Assurance Manager (P-2984095477 & P-2356778172)
Reed Talent Solutions - Bedford
PermanentFull time
Standards Assurance Manager £60,000 per annum Bedford Permanent Hybrid Working Join the Money and Pensions Service (MaPS) as a Standards Assurance Manager within our Customer Design, Improvement and Quality Directorate. This is an opportunity to play a key role in how MaPS assures Standards compliance of its Money and Pensions guidance services across a diverse range of customer journeys and delivery models. We are looking for someone with a strong understanding of money and pensions guidance services and practical experience within standards assurance, quality assurance or regulatory compliance. You will act as a subject matter expert for Standards Assurance, combining operational understanding, analytical capability and strong stakeholder management skills to help ensure our services consistently deliver against the MaPS Standards and achieve positive outcomes for customers. A particular focus of this role will be the assurance of customer-facing digital services and journeys, including websites, online tools and dashboards. You do not need to be a technical digital or software specialist, however, you will need to understand how customer journeys operate across digital channels and be able to develop, adapt and apply proportionate assurance approaches where traditional assessment methodologies may not be appropriate. The role operates within second-line and third-line assurance and does not deliver first-line quality assurance. The role Key Responsibilities: Standards Assurance Delivery Apply Standards Assurance Model methodologies within assigned areas Deliver risk-based sampling, testing and control assessment activity Ensure consistent application of MaPS Standards across services and delivery partners Provide informed challenge to service teams based on assurance findings and evidence Play a central role in performance management of service outcomes through analysis of standards assurance outputs, data and insight, driving accountability and improvement actions Conduct regular reviews of performance data, preparation for and participation in structured performance forums, and follow-up tracking of agreed actions Investigate compliance issues, performance concerns and process breakdowns, and support escalation and resolution in line with defined governance Lead the performance management of Standards compliance and work in partnership with Customer Experience teams to ensure VoC and insight informs assurance activity, without direct performance ownership Support performance discussions on service outcomes through assurance outputs and defined performance frameworks. Develop and adapt assurance methodologies to reflect different delivery models, recognising that established approaches may need to operate differently across digital and other non-traditional customer journeys. Support the transition of new or adapted assurance methodologies into sustainable business-as-usual activity, including appropriate monitoring, governance, evidence and reporting arrangements. Maintain awareness of how customer journeys operate across channels including telephony, face-to-face, webchat and digital services, applying assurance approaches proportionately to the characteristics and risks of each. Key accountabilities Insight, MI and Evidence Produce assurance outputs, MI and insight to support decision making Identify themes, risks and opportunities from assurance activity Support development of clear, evidence-based findings and recommendations Contribute to creation of defensible evidence for regulatory and audit purposes Continuous Improvement Support and drive improvement activity based on assurance findings Track actions and support validation of outcomes Feed insight into wider standards assurance development and continuous improvement cycles Design & Implementation Assurance Support embedding of standards into service design, procurement and mobilisation activity • Assist in translating standards into controls, measures and evidence requirements • Contribute to development and refinement of assurance methodologies, including supporting their effective application to drive performance improvement and control environment maturity • Support the development, maintenance, and evolution of the MaPS Standards Toolkits and other engagement material for internal and external stakeholders to drive greater understanding of how to deliver services which comply with the Standards and relevant legislation. • Support methodology application oversight, including contributing to appeals resolution support and ensuring consistency of interpretation across assurance activities. Stakeholder & Supplier Working Work collaboratively with service teams, delivery partners and stakeholders Support performance discussions, challenge and improvement planning Support and actively participate in calibration activity with delivery partners and assurance providers to ensure consistent interpretation and application of MaPS Standards Delivery & Work Management Manage own workload and competing priorities Contribute to delivery of assurance workstreams and priorities Skills & experience Essential: Strong knowledge of money and pensions guidance services and their delivery models, including digital. Experience working within standards assurance, quality assurance, regulatory compliance or a comparable assurance environment. Experience applying, developing or adapting assurance approaches across customer-facing services, including digital. Strong analytical skills, with the ability to interpret assurance and performance information, identify themes and translate evidence into meaningful findings and recommendations. Strong stakeholder engagement and communication skills, with the confidence to provide constructive challenge while building collaborative relationships. Desirable: Experience or awareness of customer journeys delivered through multiple channels, particularly telephony, face-to-face, webchat, websites, dashboards or other digital journeys, would be highly valuable. Experience of leading or supporting change projects of introducing new assurance approaches or transitioning activity into business-as-usual delivery would also be advantageous. *Please could you submit a covering letter alongside your CV (no more than 500 words) highlighting your relevant experience to the position Other About Us The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK. At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values: Caring We care about our colleagues and the people whose lives we are here to transform. Connecting We will transform lives through our ability to make positive connections. Transforming We are committed to transforming lives and making a positive societal impact. Our Inclusive Working Environment By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.” Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity. What We Offer Generous Annual Leave – 30 days plus Bank Holidays Pension scheme – contributions matched 2 to 1 (employer contribution up to 10% of your salary) Interest-free loan for season tickets for buses and trains Cycle to work Scheme Subsidised eye tests & flu jabs Life assurance scheme Give as you earn scheme Employee assistance programme (EAP) PAM Assist and PAM Life scheme (Wellbeing) Enhanced family and sick pay Paid volunteering (2 days a year) Recognition Scheme Discounts portal to numerous retailers Flexible Working At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per month. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Other About Us The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK. At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values: Caring We care about our colleagues and the people whose lives we are here to transform. Connecting We will transform lives through our ability to make positive connections. Transforming We are committed to transforming lives and making a positive societal impact. Our Inclusive Working Environment By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.” Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity. What We Offer Generous Annual Leave – 30 days plus Bank Holidays Pension scheme – contributions matched 2 to 1 (employer contribution up to 10% of your salary) Interest-free loan for season tickets for buses and trains Cycle to work Scheme Subsidised eye tests & flu jabs Life assurance scheme Give as you earn scheme Employee assistance programme (EAP) PAM Assist and PAM Life scheme (Wellbeing) Enhanced family and sick pay Paid volunteering (2 days a year) Recognition Scheme Discounts portal to numerous retailers Flexible Working At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per month. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
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Standards Assurance Assessor
Reed Talent Solutions - Bedford, Bedfordshire
PermanentFull time
Standards Assurance Assessor £50,000 per annum Bedford Permanent Homeworking Join us at the Money and Pensions Service (MaPS) as a Standards Assurance Assessor. The purpose of the role is to deliver independent assurance activity within the MaPS Standards Assurance Model (SAM), supporting the organisation’s second- and third-line assurance of customer-facing services. The role focuses on testing, validation and evidence gathering to ensure that assurance activity carried out by third parties is robust, consistent and aligned to MaPS Standards, regulatory expectations and defined methodologies. The role is responsible for supporting oversight of outsourced Independent Quality Assurance Services (IQAS), including checking the quality and consistency of assessments undertaken, and ensuring alignment with MaPS interpretation of Standards and expected outcomes. The role Key Responsibilities: Standards Assurance Delivery Deliver assurance activity in line with the Standards Assurance Model (SAM) Conduct testing, validation and evidence review of assurance outputs Ensure consistent interpretation and application of MaPS Standards Provide objective, evidence-based findings on service performance and quality IQAS Oversight and Validation Conduct independent checks on IQAS outputs to assess accuracy, consistency and alignment with MaPS Standards Identify variances in scoring, interpretation or methodology and escalate where required Support calibration and alignment between MaPS, IQAS and delivery partners Support validation of identified compliance issues and performance concerns by reviewing underlying evidence and ensuring consistency of interpretation prior to escalation Appeals Process Oversight Manage the operational relationship with the independent appeals provider Review appeal outcomes to ensure alignment with MaPS Standards interpretation and expected outcomes Identify trends or inconsistencies in appeal decisions and feed into assurance improvement activity Insight, MI and Evidence Produce clear, factual and evidence-based outputs from assurance activity Identify risks, themes and improvement opportunities Support the creation of defensible evidence for governance, audit and regulatory purposes Continuous Improvement and Methodology Development Support testing and validation of new assurance methodologies and approaches, including assessing consistency of outputs and alignment to expected standards. Provide feedback to support development and refinement of SAM methodologies Provide feedback on effectiveness and consistency of current assurance models, tools and delivery Stakeholder & Supplier Working Work collaboratively with Standards Assurance Managers, Leads and wider teams Support engagement with delivery partners and external assurance providers where required Actively participate in calibration activity across internal and external assurance functions to ensure consistent interpretation and application of MaPS Standards. Delivery & Work Management Manage workload to meet agreed priorities and service levels Work independently within defined frameworks and methodologies Key accountabilities Skills & experience Essential: Knowledge of debt advice services, regulatory requirements and delivery models Maintains appropriate CPD to support up-to-date technical knowledge required for the role Knowledge of money and pensions guidance services and delivery models Experience of working within quality assurance, assurance or regulatory environments Experience of assessing evidence against defined standards, frameworks or methodologies ensuring consistency of application Strong attention to detail and ability to make consistent, evidence-based decisions Desirable: Experience working with assurance data or management information to identify trends or themes Strong written and verbal communication skills Other About Us The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK. At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values: Caring We care about our colleagues and the people whose lives we are here to transform. Connecting We will transform lives through our ability to make positive connections. Transforming We are committed to transforming lives and making a positive societal impact. Our Inclusive Working Environment By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.” Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity. What We Offer Generous Annual Leave – 30 days plus Bank Holidays Pension scheme – contributions matched 2 to 1 (employer contribution up to 10% of your salary) Interest-free loan for season tickets for buses and trains Cycle to work Scheme Subsidised eye tests & flu jabs Life assurance scheme Give as you earn scheme Employee assistance programme (EAP) PAM Assist and PAM Life scheme (Wellbeing) Enhanced family and sick pay Paid volunteering (2 days a year) Recognition Scheme Discounts portal to numerous retailers Flexible Working At MaPS, we take pride in our flexible approach to work. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Other About Us The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK. At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values: Caring We care about our colleagues and the people whose lives we are here to transform. Connecting We will transform lives through our ability to make positive connections. Transforming We are committed to transforming lives and making a positive societal impact. Our Inclusive Working Environment By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.” Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity. What We Offer Generous Annual Leave – 30 days plus Bank Holidays Pension scheme – contributions matched 2 to 1 (employer contribution up to 10% of your salary) Interest-free loan for season tickets for buses and trains Cycle to work Scheme Subsidised eye tests & flu jabs Life assurance scheme Give as you earn scheme Employee assistance programme (EAP) PAM Assist and PAM Life scheme (Wellbeing) Enhanced family and sick pay Paid volunteering (2 days a year) Recognition Scheme Discounts portal to numerous retailers Flexible Working At MaPS, we take pride in our flexible approach to work. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
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AI Lead (P-1066880382)
Reed Talent Solutions - Bedford
PermanentFull time
The role The AI Lead reports to the Head of Data and Analytics and provides senior leadership, coordination and oversight for AI across MaPS. The role provides a single point of responsibility for aligning AI strategy, investment, delivery priorities and organisational readiness, ensuring AI initiatives support MaPS priorities and deliver measurable value. Working across technology, product, delivery, governance and business teams, the AI Lead will set direction, enable adoption, strengthen oversight and create the conditions for AI work to be delivered effectively by specialist teams. This role sets the organisational direction and conditions for AI to succeed, while technical development is led by the Lead Data Scientist role who reports into the AI Lead. Key accountabilities AI leadership and coordination: Provide senior leadership for AI activity across MaPS, ensuring strategic priorities, delivery capacity, governance and organisational capability are aligned. AI strategy delivery: Work with senior stakeholders from across the organisation to agree organisational AI priorities and translate into an AI roadmap. Organisational adoption and embedding: Lead the approach to embedding AI across MaPS by working with the internal AI Product manager, People and Culture team plus operational and specialist teams to prioritise opportunities, remove barriers and support sustained adoption. Cross-functional partnership: Partner with colleagues in the Technology and Change Directorate, including Software Engineering, Testing, User-Centred Design, Data and Analytics, Solution Architecture, Security and Product teams to ensure the right organisational conditions are in place for AI-enabled processes and solutions to be delivered safely and effectively. Delivery oversight: Work with Product Managers, Project Managers and Delivery Managers to oversee the portfolio of AI initiatives, manage dependencies, unblock issues and maintain alignment with agreed priorities. Benefits realisation and value measurement: Work with the Lead Data Scientist to set the approach for defining success, tracking benefits and assessing value from AI investments, ensuring measures are meaningful, proportionate and used by the business to inform adoption and decision-making. AI capability building: Shape the organisational approach to AI capability building, identifying learning needs, enabling knowledge sharing and supporting colleagues to apply AI responsibly and effectively. Governance and assurance: Lead the development and application of proportionate governance, risk management and assurance arrangements, ensuring clear routes for escalation, decision-making and responsible AI adoption. External engagement and horizon scanning: Monitor developments in AI, engage with external partners and communities where appropriate, and identify opportunities relevant to MaPS' strategic objectives. Team leadership: Lead and develop AI specialists, including line management of the Lead Data Scientist role, providing direction, prioritisation and coaching while enabling the technical team to retain ownership of solution design, build, technical assurance, monitoring and safe deployment. Skills & experience AI leadership: Significant experience providing senior leadership for AI initiatives, including prioritisation, coordination, adoption and value realisation across an organisation. AI Expertise: Strong understanding of AI, machine learning and AI capabilities, opportunities, risks and limitations, with the ability to influence senior and strategic decisions. Strategic delivery: Experience turning strategic priorities into clear delivery roadmaps, governance routes, resourcing decisions and measurable outcomes. Stakeholder engagement: Proven ability to influence, challenge and build strong relationships across technical and non-technical communities. Partnership working: Experience working across product, technology and business functions to deliver change and achieve shared outcomes. Benefits realisation: Experience setting value measures, overseeing benefits tracking and supporting business ownership of adoption and impact. Leadership: Strong leadership skills with experience setting direction, developing people, supporting technical specialists, creating collaborative high-performing teams, and operating as an effective member of a senior leadership team. Communication: Excellent and engaging communication skills, with the ability to explain complex AI concepts in accessible and practical ways, listen actively, and adapt messages for different audiences. Governance and Risk: Strong understanding of the governance, risk and assurance arrangements needed to support responsible AI adoption at organisational level. Other Other
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Principal Data Engineer (P-3712680449)
Reed Talent Solutions - Bedford
PermanentFull time
The role The Principal Data Engineer reports to the Head of Data and Analytics. The role is aligned to the Government Digital and Data Profession Capability Framework and represents the most senior technical leadership role within the data engineering function. Key accountabilities Data Platform Strategy and Engineering Leadership Data Platform Ownership: Own the strategic direction, roadmap and overall technical architecture of the MaPS data platform, ensuring it supports current and future organisational needs. Engineering Standards: Establish and maintain engineering standards, patterns, frameworks and best practices across all data engineering activities. Technology Leadership: Evaluate and guide the adoption of new technologies, tools and approaches that improve scalability, reliability, efficiency and value. Technical Assurance: Provide technical oversight and assurance across all significant data engineering initiatives, ensuring consistency, quality and alignment with enterprise architecture. Data Engineering Capability Capability Leadership: Lead and develop the data engineering function, ensuring the right skills, operating model and ways of working are in place to meet organisational needs. People Leadership: Provide leadership, coaching and mentoring to Lead Data Engineers and the wider data engineering community, supporting professional growth and capability development. Resource Planning: Work with delivery and technology leaders to ensure appropriate engineering capacity, capability and prioritisation across the portfolio. Data Platform and Architecture Platform Strategy: Define and maintain the target state architecture for data platforms, pipelines and supporting services. Technical Governance: Ensure data engineering solutions are designed and implemented in accordance with organisational standards, security requirements and architectural principles. Platform Reliability: Provide overall accountability for the resilience, scalability, performance and operational effectiveness of the data platform. Engineering Patterns: Promote reusable, metadata-driven and automated engineering approaches to reduce complexity and improve delivery efficiency. Azure Services and Cloud Data Engineering Provide strategic oversight of cloud-based data platforms, storage technologies, data integration services and analytics infrastructure. Ensure effective use of Azure services including Microsoft Fabric, Azure Data Factory, Synapse Analytics, Azure Data Lake Storage and related technologies. Drive platform optimisation and cost-effective use of cloud technologies. Collaboration and Stakeholder Leadership Strategic Partnership: Act as the senior technical advisor for data engineering, working with senior stakeholders across Technology & Change and the wider organisation. Cross-Functional Leadership: Collaborate with Data Product Managers, Data Scientists, Analysts, Enterprise Architecture, Security and Delivery teams to ensure successful outcomes. Supplier Engagement: Provide technical leadership in engagements with third-party suppliers and partners where required. Data Governance and Quality Ensure engineering practices support organisational data governance, security and compliance requirements. Work closely with data governance colleagues to embed governance controls within engineering processes and platforms. Champion the adoption of engineering practices that support secure, reliable and well-managed data products. Skills & experience Extensive experience in senior data engineering leadership roles, with significant experience delivering cloud-based data platforms. Strong understanding of modern data architecture principles including data lakes, lakehouses, medallion architecture, data products and distributed data platforms. Significant experience with Azure data technologies including Microsoft Fabric, Synapse Analytics, Azure Data Factory and Azure Data Lake Storage. Experience defining technical strategy, architecture standards and engineering roadmaps. Proven track record of leading and developing high-performing engineering teams. Strong understanding of data governance, security, resilience and operational best practice. Experience providing technical leadership across complex change and transformation programmes. Excellent stakeholder management, communication and influencing skills. Strong commercial awareness and ability to balance technical decisions with organisational priorities and value. Other Other
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Learning Designer
Reed Talent Solutions - Bedford
PermanentFull time
Learning Designer £53,000 per annum Bedford Fixed Term Contract 12 months Hybrid Working Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Learning Designer. This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team. Why This Role Matters The Learning Designer is responsible for designing and developing high quality training solutions across digital and blended formats. Working as part of the Learning Design team, the role translates business needs, technical content and learner requirements into effective learning experiences aligned to the Money Guidance Competency Framework . The role supports a national training offer delivered to a wide network of external organisations and practitioners across the UK, designed to improve their understanding, skills, and confidence in money guidance and financial education for the benefit of their customers or service users. The largest initiative - Money Guiders - is undergoing significant expansion and currently includes: 250 programme partners 17,000 practitioners (learners) A UK-wide programme of learning and CPD events A high-profile annual conference A comprehensive eLearning suite City & Guilds Assured digital credentials A unique Money Guidance Competency Framework The postholder will play a critical role in creating new training solutions to meet the needs of a rapidly growing and diverse learner base, working independently on projects as part of a collaborative team. Please note that this role can be worked part time or part of a job share What You’ll Be Doing Learning Design and Training Content Development Hold accountability for the creation of a portfolio of training solutions. Design and develop pedagogically sound training solutions across a range of digital and non-digital formats, including eLearning, webinars, workshops, microlearning, video, and assessments. Manage the end-to-end process for transforming learner needs and concepts into deliverable training/learning output. Apply a range of instructional approaches and adult learning principles to meet diverse learner needs. Apply accessible learning practices and design principles to ensure all individuals can access and benefit from all training programmes. Ensure all training content aligns with defined learning outcomes, learner needs, and the Money Guidance Competency Framework. Manage the authoring of bespoke training/learning materials. Translate technical content and subject matter expertise into engaging, accessible, and effective learning experiences. Produce high-quality learning outputs such as storyboards, scripts, workshop materials prototypes, and supporting resources. Support lifecycle management of a large and growing digital learning library, including technical content updates, and refreshing instructional approaches. Collaboration and Delivery Support the prioritisation of the training content pipeline and delivery plan. Work flexibly as part of the Learning Design team to deliver the training content pipeline. Collaborate with subject matter experts (SMEs), learners, authors, trainers, facilitators, and digital content producers to co-create training solutions. Manage project plans involving suppliers and internal teams e.g. platform operations, external accreditation, events, to ensure training programmes are delivered effectively. Ensure compatibility of learning content with digital learning platforms and systems. Contribute to future plans for training solutions that support practitioners, leaders and manager in a wide range of job roles and sectors. Quality Assurance and Continuous Improvement Ensure all content meets quality standards, including accessibility, brand, and external accreditation requirements. Use learner feedback and data to evaluate the effectiveness of training and inform continuous improvements. Stay up to date with learning design trends, tools, and best practice to enhance learning provision. What You’ll Bring To be successful in this role, you’ll need: Essential: Significant experience in learning and training design, applying adult learning principles across a range of formats. Demonstrable experience with learning platforms (e.g. LMS/LXP) and creating engaging digital and/or blended learning solutions using market leading tools such as Adapt, Articulate 360, Adobe Captivate, Synthesia, Camtasia. Ability to translate complex or technical content into clear, engaging learning experiences Experience working collaboratively with stakeholders, including learners, subject matter experts and content developers. Strong organisational skills, with the ability to manage multiple tasks and meet delivery deadlines. Desirable: Experience working with skills and competency frameworks. Knowledge of financial capability, money guidance, or related sectors. Experience with accredited training or digital credentialing. Personal Attributes Creative and learner-focused, with a passion for designing engaging learning experiences. Strong attention to detail and commitment to quality. Proactive and solution-oriented approach to problem solving. Collaborative team player, open to feedback and new ideas. Adaptable and responsive in a fast-paced and evolving environment. About Us MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money. Our values guide how we work together: Caring – for colleagues and the communities we support Connecting – building supportive, positive relationships Transforming – creating impact that truly matters We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds. What We Offer 30 days’ annual leave plus bank holidays Pension (2:1 matched contribution up to 10%) Season ticket loan Cycle to work scheme (up to £3,000) Subsidised eye tests & flu jabs Life assurance EAP Assist & Life Enhanced family and sick pay 2 paid volunteering days Recognition scheme Retail discounts portal Flexible Working We believe work should fit around life. This Bedford ‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results. Career Development We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices. Important Information About Applying Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites. MaPS is unable to offer visa sponsorship. Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment. If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission. Our Recruitment Process We keep things simple, fair, and transparent: Step 1: Submit Your Application Open: 28/08/2026 | Deadline: 13/09/2026 To apply, please submit the following documents: Your most up-to-date CV A cover letter (maximum 1,000 words). Please structure your cover letter in two parts: Part 1 – Motivation and fit Explain why you are interested in this role and how your experience and values align with it. Part 2 – Essential Criteria Using the five Essential Criteria as headings, provide concise examples that demonstrate your judgement, level of responsibility and impact. Step 2: Telephone Interview Between 02/09/2026 – 15/09/2026 If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to: Discuss your experience in more detail Learn more about the role and our organisation Ask any questions you may have Step 3: Final Stage Interview Hosted on 23 rd and 24 th September 2026 Successful candidates from the telephone interview will be invited to attend an in-person interview in our Bedford office This stage will consist of: • A short presentation and discussion, followed by • A structured interview Together, these will explore how candidates apply their experience, judgement and skills to scenarios relevant to the role. We follow fair, open, and merit ‑based recruitment in line with the Civil Service Commission’s Recruitment Principles. Job Reference: MaPS01186 Close Date: 13/09/2026 What You’ll Be Doing Learning Design and Training Content Development Hold accountability for the creation of a portfolio of training solutions. Design and develop pedagogically sound training solutions across a range of digital and non-digital formats, including eLearning, webinars, workshops, microlearning, video, and assessments. Manage the end-to-end process for transforming learner needs and concepts into deliverable training/learning output. Apply a range of instructional approaches and adult learning principles to meet diverse learner needs. Apply accessible learning practices and design principles to ensure all individuals can access and benefit from all training programmes. Ensure all training content aligns with defined learning outcomes, learner needs, and the Money Guidance Competency Framework. Manage the authoring of bespoke training/learning materials. Translate technical content and subject matter expertise into engaging, accessible, and effective learning experiences. Produce high-quality learning outputs such as storyboards, scripts, workshop materials prototypes, and supporting resources. Support lifecycle management of a large and growing digital learning library, including technical content updates, and refreshing instructional approaches. Collaboration and Delivery Support the prioritisation of the training content pipeline and delivery plan. Work flexibly as part of the Learning Design team to deliver the training content pipeline. Collaborate with subject matter experts (SMEs), learners, authors, trainers, facilitators, and digital content producers to co-create training solutions. Manage project plans involving suppliers and internal teams e.g. platform operations, external accreditation, events, to ensure training programmes are delivered effectively. Ensure compatibility of learning content with digital learning platforms and systems. Contribute to future plans for training solutions that support practitioners, leaders and manager in a wide range of job roles and sectors. Quality Assurance and Continuous Improvement Ensure all content meets quality standards, including accessibility, brand, and external accreditation requirements. Use learner feedback and data to evaluate the effectiveness of training and inform continuous improvements. Stay up to date with learning design trends, tools, and best practice to enhance learning provision. What You’ll Bring To be successful in this role, you’ll need: Essential: Significant experience in learning and training design, applying adult learning principles across a range of formats. Demonstrable experience with learning platforms (e.g. LMS/LXP) and creating engaging digital and/or blended learning solutions using market leading tools such as Adapt, Articulate 360, Adobe Captivate, Synthesia, Camtasia. Ability to translate complex or technical content into clear, engaging learning experiences Experience working collaboratively with stakeholders, including learners, subject matter experts and content developers. Strong organisational skills, with the ability to manage multiple tasks and meet delivery deadlines. Desirable: (No more than three) Experience working with skills and competency frameworks. Knowledge of financial capability, money guidance, or related sectors. Experience with accredited training or digital credentialing. Personal Attributes Creative and learner-focused, with a passion for designing engaging learning experiences. Strong attention to detail and commitment to quality. Proactive and solution-oriented approach to problem solving. Collaborative team player, open to feedback and new ideas. Adaptable and responsive in a fast-paced and evolving environment. Our Recruitment Process We keep things simple, fair, and transparent: Step 1: Submit Your Application Open: 28/08/2026 | Deadline: 13/09/2026 To apply, please submit the following documents: Your most up-to-date CV A cover letter (maximum 1,000 words). Please structure your cover letter in two parts: Part 1 – Motivation and fit Explain why you are interested in this role and how your experience and values align with it. Part 2 – Essential Criteria Using the five Essential Criteria as headings, provide concise examples that demonstrate your judgement, level of responsibility and impact. Step 2: Telephone Interview Between 02/09/2026 – 15/09/2026 If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to: Discuss your experience in more detail Learn more about the role and our organisation Ask any questions you may have Step 3: Final Stage Interview Hosted on 23 rd and 24 th August 2026 Successful candidates from the telephone interview will be invited to attend an in-person interview in our Bedford office This stage will consist of: • A short presentation and discussion, followed by • A structured interview Together, these will explore how candidates apply their experience, judgement and skills to scenarios relevant to the role. We follow fair, open, and merit‑based recruitment in line with the Civil Service Commission’s Recruitment Principles. About Us MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money. Our values guide how we work together: Caring – for colleagues and the communities we support Connecting – building supportive, positive relationships Transforming – creating impact that truly matters We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds. What We Offer 30 days’ annual leave plus bank holidays Pension (2:1 matched contribution up to 10%) Season ticket loan Cycle to work scheme (up to £3,000) Subsidised eye tests & flu jabs Life assurance EAP Assist & Life Enhanced family and sick pay 2 paid volunteering days Recognition scheme Retail discounts portal Flexible Working We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results. Career Development We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices. Important Information About Applying Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites. MaPS is unable to offer visa sponsorship. Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment. If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission. Job Reference: MaPS01186 Close Date: 13/09/2026 About Us MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money. Our values guide how we work together: Caring – for colleagues and the communities we support Connecting – building supportive, positive relationships Transforming – creating impact that truly matters We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds. What We Offer 30 days’ annual leave plus bank holidays Pension (2:1 matched contribution up to 10%) Season ticket loan Cycle to work scheme (up to £3,000) Subsidised eye tests & flu jabs Life assurance EAP Assist & Life Enhanced family and sick pay 2 paid volunteering days Recognition scheme Retail discounts portal Flexible Working We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results. Career Development We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices. Important Information About Applying Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites. MaPS is unable to offer visa sponsorship. Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment. If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission. Job Reference: MaPS01186 Close Date: 13/09/2026
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BI Analyst (P-2488933125)
Reed Talent Solutions - Bedford
PermanentFull time
The role The BI Analyst is the conduit between our data, the Debt Team and the wider organisation. You will facilitate evidence-based decision-making by delivering high quality insight into the services MaPS funds, who is using them and the wider debt advice landscape. You will understand the insight and evidence needs of the Team and wider organisation, enabling the Debt Team to deliver it’s statutory function by providing timely and high quality output. You will work with data post-ingestion to clean, model, transform and analyse, creating meaningful reports and dashboards that will enable business decision making and empower colleagues within the team to perform their roles effectively and efficiently. The BI Analyst is also instrumental in driving data maturity in the Debt Team and across MaPS. The role is responsible for developing excellent data governance practice, helping to improve data standards, literacy and quality. The BI Analyst is comfortable acting as both internal supplier and internal customer, working closely with teams such as operations, policy, engineering to understand requirements, manage upstream dependencies and ultimately develop high quality data products. They also work closely with the data community across MaPS and the broader Debt Advice sector to support effective data management and utilisation. Key accountabilities You will be responsible for meeting the insight and analytics requirements of the business area you work in, which will include: Developing high quality Power BI products using engaging visuals – telling the story of the data and providing recommendations to colleagues including senior management Cleaning, modelling, transforming and analysing data – building robust data models aligned with good governance principles Querying data to deliver against ad hoc or irregular insight needs Driving the maturity of data management practice both locally and at an enterprise level Understanding the objectives and operating context of the Debt Team and wider organisation and how these translate into insight needs Working closely with teams both upstream and downstream of analytics activity to ensure a flow of accurate, timely and comprehensive data Working with relevant data from within MaPS, from suppliers and from clients in areas such as operational performance, client profile, business process, quality assurance and client outcomes Analysing data through a variety of statistical methods and models, and identifying challenges and opportunities Analysing existing systems and data processes and recommending improvements as appropriate Reviewing data collection and reporting processes, assessing the quality of information stored, and taking action to improve as required Adhering to company policies and legal requirements in relation to data collection and security Skills & experience The individual should have a keen understanding of business processes and systems alongside expert knowledge of data analysis. You will need analytical, statistical, and mathematical skills to fulfil your job responsibilities. A successful candidate will have various prerequisite skills and qualifications that typically include: Proven experience delivering exceptional analysis with minimal supervision, taking ownership of projects and shaping the direction of analysis Experience delivering high-quality Power BI reports and dashboards with engaging, insightful visuals Problem solving expertise with experience of checking and validating own output, applying judgement to generate insights and knowing when to involve others Strong proficiency with DAX for building robust data models and measures in Power BI Ability to query and analyse data using the most appropriate tool for the task - whether that’s DAX, SQL, Python, or other relevant languages Sound understanding of good data management principles and experience of working to high data governance standards Demonstrable business acumen and ability to quickly understand contexts and agendas and how they relate to your role Experience working with different data sources including spreadsheets, flat files and relational databases Experience applying statistical and mathematical techniques (e.g. forecasting, regression, segmentation) to explore data, test hypotheses, and generate actionable insights Excellent stakeholder management and communication, able to translate business requirements for both technical and non-technical audiences The ability to tell highly coherent and compelling stories, presenting complex information in an easy-to-understand format Desirable Skills and Experience Understanding of the debt advice sector in England Background or education in a numerical discipline beneficial Experience of working with both structured and unstructured data and an understanding of how to combine these Knowledge of improvement tools and methodologies (root cause analysis, 5why etc.) Other PERSONAL ATTRIBUTES Passionate about making a difference and continuous development Excellent written, presentation and oral communication skills Organised and methodical with an attention to detail Ability to build effective and collaborative relationships Self-starter – able to operate independently, but knows when to seek input / approval Ability to work within a team and a matrix working environment Able to think outside of the box, identifying opportunities for improvement Empathy of our work and identification with our mission ‘Working together, we help people manage their money today and for the future’ and alignment with our core values Other PERSONAL ATTRIBUTES Passionate about making a difference and continuous development Excellent written, presentation and oral communication skills Organised and methodical with an attention to detail Ability to build effective and collaborative relationships Self-starter – able to operate independently, but knows when to seek input / approval Ability to work within a team and a matrix working environment Able to think outside of the box, identifying opportunities for improvement Empathy of our work and identification with our mission ‘Working together, we help people manage their money today and for the future’ and alignment with our core values
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Customer Service Advisor - Dearne
Reed Talent Solutions - Barnsley
ContractFull time
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Dearne. The role Job Details: Role: Customer Service Advisor Location: Royal Mail, Dearne House, Cortonwood Drive, Barnsley, S73 0UF Start Dates: 14/09/2026 05/10/2026 Other start dates are also available throughout Oct & Nov - please enquire. Pay Rate: £13.93 per hour Contract: Temporary (12-week booking, with potential for extension) Hours: Around 37.5 hours per week, between the hours of 8:00am – 18:30pm Monday – Saturday (Saturday work is essential, you will get a random day off in the week) Mandatory Training Requirement: Successful completion of a mandatory three-week training programme is required. Individuals can only be signed off to undertake live calls once they have successfully completed training and demonstrated the required level of competence. No annual leave is permitted during the three-week training period. Applicants must maintain the required standards of attendance, performance and behaviour throughout their assignment. Key accountabilities Provide first-time solutions for customers via telephone and email. Handle consecutive phone calls and manage complaints effectively. Deliver excellent quality of service within agreed handling time. Skills & experience Passion for delivering great customer experiences. Confidence in taking consecutive phone calls and handling complaints. Ability to prioritize and manage workloads. Flexible and adaptable to changing customer demands. Enthusiastic and responsive. Self-motivated, able to work independently or as part of a team. Ability to work under pressure and meet deadlines. Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered. Good level of spoken English and clear communication skills. Other Desirable Qualities: Proven record in a fast-paced customer service environment. Quick, accurate typist with high attention to detail. Ability to handle difficult complaints professionally and with resilience. Excellent telephone manner and telephony experience. Proficient in email, spreadsheet, and word processing software. Creative problem solver with a focus on resolution. Accurate and consistent data input. Desirable Qualities: Proven record in a fast-paced customer service environment. Quick, accurate typist with high attention to detail. Ability to handle difficult complaints professionally and with resilience. Excellent telephone manner and telephony experience. Proficient in email, spreadsheet, and word processing software. Creative problem solver with a focus on resolution. Accurate and consistent data input. Work Environment Inclusive and friendly atmosphere. Supportive team culture. If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?
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Mystery shopper
Mystery Customer Evaluations - Kent
HybridContractPart time
Would you like to be paid to evaluate the service skills of staff in retail shops. For more information on mystery shopping please visit www.mysterycustomerevaluations.com/become-a-mystery-shopper
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Marketing Executive
Reed Talent Solutions - London
PermanentFull time
At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our teams. If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you. The Opportunity: We're looking for an enthusiastic, articulate marketer with sharp copywriting instincts and a solid grasp of core marketing principles; someone who can take a good idea and help turn it into a campaign that sells tickets. You'll join our Motoring Portfolio as Marketing Executive, taking a hands-on role in the campaigns behind three premier shows: · Lancaster Insurance Classic Motor Show - the UK's biggest classic car show and the world's largest gathering of vehicle clubs · Practical Classics Classic Car & Restoration Show - the UK's biggest event dedicated to restoring, maintaining and preserving classic cars. · Race Retro – The Motorsport Show - the UK's pre-season home for circuit racing, rallying and club motorsport, bringing together racing drivers and enthusiasts alike. The scale of this portfolio for ‘best in market’ events covers over 150,000 sqm of gross floor space, showcases around 4,500 vehicles, hosts 1,300 exhibitors and 380 vehicle clubs, and welcomes more than 110,000 visitors a year. About the Shows Lancaster Insurance Classic Motor Show: We are the UK's largest indoor car show, held annually at the NEC Birmingham. This year's show runs from 13 to 15 November 2026, spanning seven halls with 320+ vehicle clubs and over 3,000 classic vehicles on display. The show regularly welcomes TV celebrities such as Richard Hammond and celebrates the heritage and culture of classic motoring. Practical Classics Classic Car & Restoration Show: We are the UK's biggest 'season opener' show, covering everything to do with restoring and maintaining a classic car, from expert advice to the parts and tools needed to get the job done. For many owners, it's the first stop of the year when planning their next project or getting their classic ready for the summer season. Race Retro: We are the UK's only pre-season event combining live rally action, top motorsport brands, iconic race cars and interviews with motorsport legends. A different crowd again, drawn by competition and speed as much as motorsport history. The Candidate: We are looking for an experienced, enthusiastic, articulate and dedicated Marketing Executive to assist the Campaign Manager to support and deliver a highly focused and powerful marketing campaign across multiple events. The ideal candidate will have an understanding of the marketing disciplines, marketing experience, event industry, as well as good communication and organisational skills and the ability to work well in a fast paced environment are essential. The candidate will also be comfortable writing and briefing in a strong, specific brand voice rather than generic event marketing copy. Digital marketing experience is a benefit. Key Responsibilities: · Assist in the organisation and implementation of multi-channel promotional activities. · Work closely with the in-house design team to create artwork in line with event branding. · Write copy to a high standard in line with developed event branding, tone of voice and messaging, including newsletters, web and campaign copy. · Support delivery of paid digital campaigns across Meta, Google and TikTok, including budget assistance and optimising performance to drive ticket sales. · Build and implement targeted email campaigns, automation and segmentation through Pardot. · Maintain event websites and contribute to their ongoing development, conversion rate optimisation and SEO. · Implement organic and paid social media campaigns, utilising the full functionality of Facebook, Instagram, TikTok and other channels to grow followers and drive reach. · Collaborate with the in-house video editor to produce organic social content, including short-form video for TikTok and YouTube Shorts. · Administer processes to comply with the data strategy and implementation of Direct Marketing, liaising with Marketing Operations to support data collection, analysis and reporting. · Develop and maintain systems and processes for Exhibitor and Car Club marketing assets and communications, Pardot analysis, ticket reporting and GA/digital reporting. · Build and maintain relationships with official partners and media partners, supporting joint marketing activity and co-branded content. · Manage the show's general inbox, acting as first point of contact to maintain strong relationships with visitors, clubs and exhibitors. · Support the Campaign Manager in the market intelligence gathering process. · Provide the Campaign Manager with ongoing and comprehensive post-campaign reports and recommendations for future improvement. · Support onsite marketing and visitor experience delivery during the live shows. · Remain up to date with the latest communications tools and continuously assess their deployment to improve marketing effectiveness, especially digital. Knowledge: · Understanding of the core marketing disciplines and what each can deliver · Good knowledge of portfolio products · Understanding of SEO fundamentals and how organic search performance is measured (rankings vs. click-through) · Understanding of paid social and paid search advertising principles (Meta, Google, TikTok) · Good knowledge of digital marketing channels and processes · Good knowledge of both on and offline marketing · Understanding of email marketing and marketing automation principles · Understanding of design and print processes · Understanding of content and social media formats, including short-form video · Understanding of databases and segmentation techniques · Understanding of tracking and response reporting · Familiarity with GA4, Google Search Console, website CMS, Pardot and Treasure Data desirable Personal Attributes: · Good communication skills, both verbal and written · Proactive with a strong sense of personal initiative, comfortable taking ownership of tasks with guidance · Excellent attention to detail and a strong work ethic, able to balance a varied and dynamic workload · Self-motivated, determined and keen to develop and learn quickly · A positive outlook and a team player · Calm under pressure · Good knowledge of MS Word, Excel, Outlook, Teams Skills: · An excellent understanding of digital marketing · Project management, planning and organisational skills · Excellent copywriting, proofing, grammar and analytical skills · Comfortable writing to a distinctive, specific brand tone rather than generic marketing copy · Confident reviewing and briefing external agencies against a tone-of-voice or creative brief · Good administration · Negotiation skills · Financial awareness About Clarion Events Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947. ( https://clarionevents.com/welcome ) Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world’s leading global investment funds, investing capital for the long term in order to build successful, resilient businesses. ( https://www.blackstone.com/ ) Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count. Our vision is we want every one of our products to be a market leader in customer satisfaction and delight. Benefits 25 days’ holiday plus bank holidays End of year wellbeing shutdown (closed for the last week of the year) Employees on a permanent or fixed-term contract are gifted an extra day of leave that can be used for a celebration of your choosing, e.g. birthday, Eid, Diwali, etc. Summer Hours in August (3pm finish on Fridays) Helping Our World (HOW) Days – one paid day per quarter to carry out charity work Pension Scheme Private Medical Insurance Health Cash Plan Wellbeing Library (MYNDUP) Mentoring Programme Season Ticket Loan Cycle to Work Schemes Free on-site gym and shower facilities Free eyesight tests Free flu vaccination – offered on site once a year for all employees Our Values PASSION We deliver all our events with passion for people, the environment and businesses. We form connections with those who are just as passionate about what they do as we are. We always strive to exceed expectations and celebrate success. We love what we do, and it shows. CARE We care about our people and our products and work tirelessly to achieve lasting connections and satisfaction for ourselves, our customers and the businesses they support. We really get people - everyone is welcome. IMAGINATION Everything is possible. We constantly challenge the status quo and create amazing experiences and opportunities. We take huge satisfaction in solving problems. As open-minded and fun-loving people, the sky is our limit. TRUST We trust our skills, people and partners to deliver extraordinary events our customers have come to rely on. We support everyone around us and always learn through our experiences. We are honest and straight forward. You can always rely on us. Equal Opportunities We encourage employees to be open and confident and recognise that every member of the team makes a vital contribution. Clarion embraces equality, diversity and inclusion and seeks to promote these principles in all of our business activities. When recruiting new employees or providing opportunities for promotion, we will: • Recruit, develop and retain the most talented people, regardless of background, and make the best use of their talents; • Ensure that no person is unlawfully discriminated against; • Select the best person for the role based on their skills, qualifications and abilities. This statement sets out our commitment to equal opportunities and to preventing discrimination in the workplace.
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Operations Manager
Reed Talent Solutions - London
PermanentFull time
At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our teams. If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you. The Opportunity: We are seeking a dynamic and highly organised Operations Manager to join our Defence & Security Operations team. This is an exciting opportunity to lead the delivery of two core events while also supporting DSEI UK & Germany. The role requires a proactive individual who thrives in a fast-paced environment and can confidently manage multiple priorities. Based in the UK, the role will be primarily flexi-office based (2 WFH days/week), with some travel required, including significant onsite presence during live events. The successful candidate must be adaptable and confident operating in high-pressure event environments, ensuring seamless execution and operational excellence across both markets. We are looking for an individual ready to take the next step into an Operations Manager role, with notable experience in the exhibitions industry. The Candidate: We are looking for an exceptionally organised and proactive individual who can champion the fulfilment of a broad range of assigned duties. The successful candidate will have a methodical approach, have high attention to detail and be able to simultaneously manage a number of tasks. The role will mainly be flexi-office based however will require onsite work at live events. Here’s who we are looking for: You enjoy being organised and anticipating people’s needs You love being creative; you dream big, adopt new ways of working and get a thrill from being innovative You relish facing new challenges: you react, adapt and welcome change You are obsessed with positive customer experiences and outcomes. You want to develop your skillset by being exposed to a broad range of experiences and people You like to challenge assumptions and make decisions based on customer insight Key Responsibilities: Support the end‑to‑end operational delivery of a major launch event in Germany. Manage key elements of the event operations budget, including forecasting, cost tracking, and reporting to the Head of Operations. Negotiate supplier and contractor costs to ensure maximum value and cost efficiency. Work effectively within defined budget parameters and adapt to changing financial requirements. Collaborate closely with the Senior Operations Manager, Head of Operations, venue partners, exhibitors, and internal teams to support all build and breakdown activities in line with Health & Safety regulations and Clarion EMEA standards. Manage the development of risk assessments and ongoing health & safety planning. Manage the maintenance of accurate and compliant health & safety documentation for the event, producing a complete and verified Health & Safety file. Attend relevant health & safety training sessions and engage proactively with internal training programmes. Liaise with production, marketing, sales, and finance teams to ensure alignment across all event elements. Bring creative, solution‑focused thinking to enhance event delivery and contribute innovative ideas. Produce and communicate accurate technical information for exhibitors, including the creation of an exhibitor manual/zone. Ensure full delivery and fulfilment of exhibitor packages. Develop detailed signage schedules and oversee implementation. Ensure the show build meets all plans, specifications, and quality expectations working closely with contractors. Manage contractors and suppliers before, during, and after the event to ensure seamless delivery. Assist with the creation and coordination of build, delivery, and breakdown schedules. Respond effectively to exhibitor and contractor needs both in the office and onsite—maintaining composure in high‑pressure environments. Oversee the ordering and management of all onsite furniture and equipment. Maintain organised records, manage meeting schedules, take minutes, and handle follow‑up communications. Manage event staffing levels to ensure adequate coverage throughout the exhibition. Support post‑event evaluation and contribute to continuous improvement. Participate in regular internal meetings as well as external client discussions. Contribute to the company’s Operations Group as an active member. Handle customer data confidently and in compliance with GDPR and other data privacy requirements. Be available to travel internationally as required. Represent Clarion Events professionally at all times. Knowledge, Skills & Behaviours: Experience in the conference and exhibition industry or with a background in live events . Proven Health and Safety experience. Organised and methodical with the ability to manage multiple tasks effectively. Strong attention to detail. Customer focussed mindset. Confident communicator – an ability to communicate verbally and/or in writing with a wide range of personalities and levels of seniority. Experience managing budget tracking or cost control. Willingness to travel internationally as required. Self-motivated, enthusiastic, and proactive approach. Able to meet deadlines and respond to challenges in a fast-paced environment. Computer literate: proficient, versed, and working knowledge of various programmes and systems i.e. MS Office, Outlook. Experience with other web-based platforms like Salesforce, Pardot or Workday would be an advantage. About Clarion Events Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947. ( https://clarionevents.com/welcome ) Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world’s leading global investment funds, investing capital for the long term in order to build successful, resilient businesses. ( https://www.blackstone.com/ ) Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count. Our vision is we want every one of our products to be a market leader in customer satisfaction and delight. Benefits 25 days’ holiday plus bank holidays End of year wellbeing shutdown (closed for the last week of the year) Employees on a permanent or fixed-term contract are gifted an extra day of leave that can be used for a celebration of your choosing, e.g. birthday, Eid, Diwali, etc. Summer Hours in August (3pm finish on Fridays) Helping Our World (HOW) Days – one paid day per quarter to carry out charity work Pension Scheme Private Medical Insurance Health Cash Plan Wellbeing Library (MYNDUP) Mentoring Programme Season Ticket Loan Cycle to Work Schemes Free on-site gym and shower facilities Free eyesight tests Free flu vaccination – offered on site once a year for all employees Our Values PASSION We deliver all our events with passion for people, the environment and businesses. We form connections with those who are just as passionate about what they do as we are. We always strive to exceed expectations and celebrate success. We love what we do, and it shows. CARE We care about our people and our products and work tirelessly to achieve lasting connections and satisfaction for ourselves, our customers and the businesses they support. We really get people - everyone is welcome. IMAGINATION Everything is possible. We constantly challenge the status quo and create amazing experiences and opportunities. We take huge satisfaction in solving problems. As open-minded and fun-loving people, the sky is our limit. TRUST We trust our skills, people and partners to deliver extraordinary events our customers have come to rely on. We support everyone around us and always learn through our experiences. We are honest and straight forward. You can always rely on us. Equal Opportunities We encourage employees to be open and confident and recognise that every member of the team makes a vital contribution. Clarion embraces equality, diversity and inclusion and seeks to promote these principles in all of our business activities. When recruiting new employees or providing opportunities for promotion, we will: • Recruit, develop and retain the most talented people, regardless of background, and make the best use of their talents; • Ensure that no person is unlawfully discriminated against; • Select the best person for the role based on their skills, qualifications and abilities. This statement sets out our commitment to equal opportunities and to preventing discrimination in the workplace.
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