Standards Assurance Assessor


Company:	Reed Talent Solutions
Salary:	Not specified
Hours:	Full-time
Location:	Bedford, Bedfordshire, MK40 1SU
Job type:	Permanent
Posting date:	20 Oct 2026
Closing date:	19 Nov 2026

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Summary

Standards Assurance Assessor

£50,000 per annum

Bedford

Permanent

Homeworking

Join us at the Money and Pensions Service (MaPS) as a Standards Assurance Assessor. The purpose of the role is to deliver independent assurance activity within the MaPS Standards Assurance Model (SAM), supporting the organisation’s second- and third-line assurance of customer-facing services. The role focuses on testing, validation and evidence gathering to ensure that assurance activity carried out by third parties is robust, consistent and aligned to MaPS Standards, regulatory expectations and defined methodologies. The role is responsible for supporting oversight of outsourced Independent Quality Assurance Services (IQAS), including checking the quality and consistency of assessments undertaken, and ensuring alignment with MaPS interpretation of Standards and expected outcomes.

The role

Key Responsibilities:

Standards Assurance Delivery

Deliver assurance activity in line with the Standards Assurance Model (SAM)

Conduct testing, validation and evidence review of assurance outputs

Ensure consistent interpretation and application of MaPS Standards

Provide objective, evidence-based findings on service performance and quality

IQAS Oversight and Validation

Conduct independent checks on IQAS outputs to assess accuracy, consistency and alignment with MaPS Standards

Identify variances in scoring, interpretation or methodology and escalate where required

Support calibration and alignment between MaPS, IQAS and delivery partners

Support validation of identified compliance issues and performance concerns by reviewing underlying evidence and ensuring consistency of interpretation prior to escalation

Appeals Process Oversight

Manage the operational relationship with the independent appeals provider

Review appeal outcomes to ensure alignment with MaPS Standards interpretation and expected outcomes

Identify trends or inconsistencies in appeal decisions and feed into assurance improvement activity

Insight, MI and Evidence

Produce clear, factual and evidence-based outputs from assurance activity

Identify risks, themes and improvement opportunities

Support the creation of defensible evidence for governance, audit and regulatory purposes

Continuous Improvement and Methodology Development

Support testing and validation of new assurance methodologies and approaches, including assessing consistency of outputs and alignment to expected standards.

Provide feedback to support development and refinement of SAM methodologies

Provide feedback on effectiveness and consistency of current assurance models, tools and delivery

Stakeholder & Supplier Working

Work collaboratively with Standards Assurance Managers, Leads and wider teams

Support engagement with delivery partners and external assurance providers where required

Actively participate in calibration activity across internal and external assurance functions to ensure consistent interpretation and application of MaPS Standards.

Delivery & Work Management

Manage workload to meet agreed priorities and service levels

Work independently within defined frameworks and methodologies

Key accountabilities

Skills & experience

Essential:

Knowledge of debt advice services, regulatory requirements and delivery models

Maintains appropriate CPD to support up-to-date technical knowledge required for the role

Knowledge of money and pensions guidance services and delivery models

Experience of working within quality assurance, assurance or regulatory environments

Experience of assessing evidence against defined standards, frameworks or methodologies ensuring consistency of application

Strong attention to detail and ability to make consistent, evidence-based decisions

Desirable:

Experience working with assurance data or management information to identify trends or themes

Strong written and verbal communication skills

Other

About Us

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

Caring

We care about our colleagues and the people whose lives we are here to transform.

Connecting

We will transform lives through our ability to make positive connections.

Transforming

We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”

Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.

What We Offer

Generous Annual Leave – 30 days plus Bank Holidays

Pension scheme – contributions matched 2 to 1 (employer contribution up to 10% of your salary)

Interest-free loan for season tickets for buses and trains

Cycle to work Scheme

Subsidised eye tests & flu jabs

Life assurance scheme

Give as you earn scheme

Employee assistance programme (EAP)

PAM Assist and PAM Life scheme (Wellbeing)

Enhanced family and sick pay

Paid volunteering (2 days a year)

Recognition Scheme

Discounts portal to numerous retailers

Flexible Working

At MaPS, we take pride in our flexible approach to work. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.