Admin Officer
Brook Street - Newport, Newport
£12.86 to £13.86 an hour
TemporaryFull time
Admin Officer Location: Newport (office-based) Join a fast-paced team supporting day-to-day court operations. This is an opportunity to bring your administration skills, calm communication, and attention to detail to a role where accurate information handling and confidentiality truly matter. What you'll be doing: * Provide administrative support to keep court services running smoothly * Manage incoming and outgoing correspondence, including scanning, filing and accurate record-keeping * Prepare routine case documentation and complete information checks * Update records and retrieve information using office systems and databases * Carry out general admin work such as document formatting, data entry and file management * Support hearings and related activity by coordinating with colleagues to keep schedules on track * Handle sensitive/confidential information in line with policies and procedures * Respond to queries from internal stakeholders and, where appropriate, members of the public * Liaise with relevant parties including Court Clerks, Legal Advisers and the Witness Service What you'll bring: * Strong administrative experience with a keen eye for detail and accuracy * Excellent written and verbal communication, with a calm, respectful approach * Confidence working in a fast-paced environment, managing competing priorities and deadlines * Strong IT skills, including accurate data entry and confident use of Microsoft Office (Word and Excel) * A clear understanding of confidentiality and information-handling requirements * Outstanding people skills-able to communicate effectively with individuals from a wide range of backgrounds * Highly organised time management and excellent attention to detail * Professional, dependable attitude-able to remain impartial and respectful even when dealing with distressing or sensitive details Additional information: * Hours: 37 hours per week (9:00am-5:00pm) * Start: ASAP * Assignment length: Until 31/03/27 (extension potential TBC) * Vacancies: 1 * Paid public parking is available opposite the office (parking on-site: none) If you're an organised, detail-focused administrator who works confidently with sensitive information, we'd love to hear from you. Apply now and take the next step in supporting essential court services. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Admin Officer/Court Clerk
Brook Street - Milton Keynes, Buckinghamshire
£12.86 to £13.86 an hour
On-siteTemporaryFull time
AO/Court Clerk Location: 351 Silbury Boulevard, Witan Gate East, Milton Keynes, Buckinghamshire, MK9 2DT *(Fully office-based; will be sitting in-court on occasion, in the same building)* Join a busy, people-focused court environment where accuracy, confidence and professionalism really matter. This is a single vacancy for an AO/Court Clerk, starting ASAP on a 37-hour working week (9-5), with the assignment running through to the end of January and extension potential on a rolling basis. What you'll be doing: * Prepare and support hearings through file preparation (including adding relevant documents) * Answer and respond to correspondence efficiently and professionally * Provide general administration to keep day-to-day processes running smoothly * Support judges during hearings, helping the court operate effectively * Engage with the public and manage in-room expectations with confidence and professionalism What you'll bring: * Strong IT literacy and comfort using Microsoft packages * Confidence in face-to-face settings-this role involves being in the courtroom and dealing with the public * A practical, reliable approach to administrative tasks and document handling * Clear communication skills and a professional, calm presence when things are busy Additional information: * Pay rate: £12.86 increasing after 12 weeks * Training: on the job with shadowing-no formal qualifications listed * Security: Basic clearance - Will be provided to candidate If you're IT-literate, confident, and ready to support hearings with a professional and organised mindset, we'd love to hear from you. Apply today to be considered for this ASAP opportunity in Milton Keynes. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Outbound Sales Advisor
Brook Street - Remote
£25,506 to £25,506 a year
RemotePermanentFull time
Outbound Sales Advisor Salary: £25,506 basic salary plus average bonus earnings of up to £7000 per year Location: Remote and Hybrid options available Hours: 37.5 hours per week, Monday to Friday. Shifts between 9am and 7pm Two 15minute breks and a lunch break are included in your working day Start Date: 2 nd November About the Opportunity We're recruiting on behalf of an established UK business that supports millions of customers nationwide. This is a fully remote sales position offering excellent earning potential, comprehensive training, ongoing coaching, and genuine career progression opportunities. If you enjoy speaking with customers, building relationships, and working towards sales targets, this could be an excellent opportunity to develop your career from the comfort of your home as an Outbound Sales Advisor Benefits £25,506 basic salary Average annual bonus earnings of up to £7000 Remote and Hybrid options available 33 days annual leave, with the option to purchase an additional 5 days Health and wellbeing benefits, including discounted gym membership The Role As an Outbound Sales Advisor, you will contact potential customers to understand their needs, introduce suitable products, and recommend the most appropriate package. Using your communication and sales skills, you will: Build rapport with customers Identify customer needs Recommend suitable products and solutions Handle objections confidently Work towards daily, weekly and monthly sales targets This is a high-volume, target-driven sales environment, so you must be comfortable making regular outbound calls, having sales conversations, and maintaining performance against set KPIs. You will receive two weeks of initial training, followed by ongoing coaching and development to support your success and career progression. What We're Looking For To be successful in this role, you will need: A minimum of 12 months continuous experience in a target-driven sales role within the last 3 years Experience in direct-to-customer sales such as telesales, telemarketing, contact centre sales, or a similar high-volume sales environment Strong communication and customer service skills A resilient, driven attitude and genuine motivation to achieve targets Working Hours This is a 37.5-hour per week contract, operating Monday to Friday between 9:00am and 7:00pm. If your application meets the required criteria for an Outbound Sales Advisor, a member of the recruitment team will contact you to discuss your experience and suitability for the role. As part of the recruitment process, you will be required to provide proof of your right to work in the UK. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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Supported Living Manager
Brook Street - Salford, Greater Manchester
£42,000 to £46,000 a year
PermanentFull time
Supported Living Manager Location: Salford Are you a skilled Supported Living Manager with a keen focus on leading teams within the adult learning disability sector? If so we would like to hear from you. Working for a values-led provider committed to delivering high-quality, person-centred support for adults with learning disability and complex needs, we are seeking a Supported Living Manager to oversee multi sites across the Manchester area across Salford/ Bolton . If you're a confident care leader who thrives on coaching teams, improving quality, and helping people build independence with dignity, this is a great next step. What you'll be doing: * Overseeing the day-to-day running of approximately 18 supported living services in line with care plans, policies, and regulatory requirements * Leading, motivating and developing a dedicated team to deliver consistent, high-quality support. Oversight of leading 5 Team Managers under your leadership. * Ensuring support is truly person-centred-promoting independence, choice and dignity * Supporting recruitment, onboarding and training, helping ensure competency and compliance * Monitoring service quality through audits, spot checks and reviews-and taking action when improvements are needed * Maintaining accurate documentation, including care records and incident reporting * Working closely with families, advocates, commissioners and external professionals to support meaningful outcomes * Following safeguarding procedures and responding appropriately to concerns and incidents * Supporting positive risk management-balancing safety with independence * Driving continuous improvement and contributing to service development plans What you'll bring: * Proven experience managing supported living services for adults with learning disability and complex needs. Strong leadership capability, with a coaching approach to supervision and staff development * A solid understanding of person-centred planning and outcomes-based support * Confidence applying UK safeguarding practices * Experience managing compliance, audits and quality assurance in a care environment * Strong communication skills, with the ability to liaise professionally with stakeholders and professionals * Competence with care documentation and accurate, timely record keeping * Ability to manage budgets and resources to ensure safe staffing and service continuity * Technical confidence using care management systems and Microsoft Office for reporting and records. Health and social care qualification (for example, Level 5 Diploma in Leadership for Health and Social Care or equivalent) is preferable or working towards it. Car Driver is essential for this role Benefits: Competitive salary up to £46,000 once registered! Rewards and recognition and voucher schemes Collaborative and supportive team focus Opportunities for career and personal development This role is permanent 37 hours per week, based over a Monday to Friday working week with oncall duties 4 times per month. Flexible working approach may also be available. On call paid extra at £15 during week days and £30 at weekends and Bank holidays. If you're ready to lead with purpose and make a real difference for the people we support, apply now to join our client as a Supported Living Manager.
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Inbound Sales Advisor
Brook Street
£25,506 to £25,506 a year
PermanentFull time
Inbound Sales Advisor (Fully Remote) Salary: £25,506 basic salary + uncapped bonus Average Bonus: Up to £7,000 per year Hours: 37.5 hours per week, shifts between 8am and 8pm, Monday to Sunday Location: Fully Remote (Mainland UK only) Start Date: 16th November About the Opportunity We're recruiting on behalf of a well-established UK business that supports millions of customers nationwide. This is an exciting opportunity to join a successful inbound sales team from the comfort of your own home. If you enjoy speaking with customers, uncovering their needs, and achieving sales targets, this role offers excellent earning potential, comprehensive training, ongoing coaching, and genuine opportunities for career progression. Benefits £25,506 basic salary Average annual bonus earnings of up to £7,000 Fully remote working 33 days annual leave, with the option to purchase up to 5 additional days Health and wellbeing benefits, including discounted gym membership Comprehensive training and ongoing development Clear career progression opportunities The Role As an Inbound Sales Advisor, you'll be the first point of contact for customers looking to register their new appliances. You'll receive inbound calls through an automated call distribution system and guide customers through the registration process while identifying opportunities to recommend additional products and services. Success in this role comes from building strong customer relationships, understanding individual needs, and confidently presenting suitable solutions. Key Responsibilities Building rapport with customers and delivering excellent service Understanding customer needs through effective questioning Recommending relevant products and services Managing objections confidently and professionally Achieving daily, weekly and monthly sales targets Accurately updating customer information and records This is a fast-paced, high-volume sales environment, so you'll need to be comfortable handling back-to-back calls and working towards performance and sales KPIs. You'll receive four weeks of initial training, followed by ongoing coaching and support to help you maximise your earnings and develop your career. What We're Looking For To be considered for this opportunity, you'll need: A minimum of 12 months' experience in a target-driven sales role within the last three years Experience in a direct-to-customer sales environment, such as telesales, telemarketing, contact centre sales, or similar Strong communication and relationship-building skills A resilient and motivated approach to achieving targets The ability to work independently in a fully remote environment Excellent customer service skills and a positive attitude Working Hours This is a 37.5-hour per week contract, with shifts scheduled between 8am and 8pm, Monday to Sunday. Application Process If your application meets the required criteria, a member of the recruitment team will contact you to discuss your experience and suitability for the role. As part of the recruitment process, you will be required to provide proof of your right to work in the UK. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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Hybrid Complaint Handler
Brook Street - Nottingham, Nottinghamshire
£25,506 to £25,506 a year
HybridPermanentFull time
Customer Complaints Handler Location: Nottingham (Hybrid Working) Salary: £25,506 + Average Bonus of £3,000 per year Start Date: Monday 30th November Working Hours: Monday to Friday, shifts between 8:00am - 6:00pm About the Role We're currently recruiting for experienced Customer Complaints Handlers to join a well-established, customer-focused organisation in Nottingham. This is an excellent opportunity for candidates with a background in complaints resolution, customer retention, or escalated customer service who are passionate about delivering fair outcomes and exceptional customer experiences. As a Customer Complaints Handler, you will manage customer complaints from initial contact through to resolution, ensuring that each case is investigated thoroughly and handled in line with FCA regulations and company procedures. What You'll Be Doing Managing insurance and service-related customer complaints. Investigating issues thoroughly to establish fair and appropriate resolutions. Taking ownership of complaints from first point of contact through to conclusion. Ensuring all cases are handled in line with FCA regulations and internal policies. Maintaining excellent customer service standards while achieving performance targets. Building positive relationships with customers during often challenging situations. What We're Looking For We're keen to hear from candidates who have: Previous experience in complaints handling, customer retention, or an escalated customer service environment. Experience managing cases from initial enquiry through to successful resolution. A proven track record of working towards and achieving performance targets. Excellent communication and investigative skills. Strong problem-solving abilities and attention to detail. The ability to remain calm, professional, and customer-focused when dealing with complex or sensitive situations. What's on Offer? ✅ Starting salary of £25,506 ✅ Average annual bonus of £3,000 ✅ Hybrid working based from the Nottingham office ✅ Monday to Friday working pattern - no weekends ✅ Comprehensive training and ongoing support ✅ Excellent career development opportunities If you're a confident communicator who enjoys resolving customer issues and making a positive difference, we'd love to hear from you. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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Team Leader
Brook Street - Rochdale, Greater Manchester
£28,912 to £28,912 a year
PermanentFull time
Team Leader Location: Rochdale, Greater Manchester Are you seeking the next step into a leadership role? Do you like to make a difference to the lives of vulnerable adults? If so we would love to hear from you... Working for a supportive, people-focused organisation where leadership, continuous improvement, and high standards are at the heart of everything they do, we seek a skilled TEAM LEADER to join their supported living services in Rochdale. If you're motivated by making a real difference, developing your leadership capability, and helping your team perform at its best, this could be your next step. What you'll be doing: * Lead and support your team on a day to day basis across 3 services for adult with learning disability and mental health concerns. * Motivate team members, set clear expectations, and maintain a positive, performance-driven environment * Oversight of rotas, support plans and ensure all adhered to. Work with the managers to ensure high quality care is delivered at all times. * Maintain accurate records and contribute to reporting as required * Working on a rolling rota which will include days shifts mornings and evenings, provide support to the people being supported with daily activities, prompting with personal care where required and medication administration. What you'll bring: * Proven experience in a team leadership or supervisory role with experience of supporting adults with learning disabilities and mental health issues. * Strong communication skills, with the confidence to lead your teams and provide the best support to empower them and support ongoing development. * Excellent organisational skills with the ability to manage workloads. * A calm, structured and person centred approach to support. * The ability to coach and develop others * Ideally hold your Health & Social Care Level 3 or equivalent, or be willing to work towards this. * A positive and collaborative approach to your work and flexible to work on a rota basis. Car driver is desirable. Benefits: * A supportive and collaborative culture within teams and across the company * Rewards and Recognition with scope for career and personal development. Training and ongoing support. Incentive schemes Pension, 33 days annual leave including bank holidays Bike to work scheme Access to healthcare schemes If you're ready to step into a leadership role and help support to make a difference to vulnerable people, we would love to hear from you! Apply now and take the next step in your career.
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Customer Services Administrator
Brook Street - Bristol, Bristol
£29,000 to £31,000 a year
PermanentFull time
Customer Service Administrator £29,000 - £31,000 | Hybrid Working The Company Our client is a successful and growing business that supplies specialist products and solutions to customers across a variety of sectors. They pride themselves on delivering excellent service and building strong relationships with their customers. The Role We are recruiting for a Customer Service Administrator to join a friendly and supportive team. This is a varied role that combines customer service, administration, and coordination responsibilities, making it ideal for someone who enjoys working in a fast-paced environment and delivering exceptional customer support. Key responsibilities include: Managing customer enquiries via telephone, email, and online channels. Providing accurate information on products and services. Processing customer orders and quotations. Maintaining and updating customer records on internal systems. Liaising with suppliers and internal departments to ensure orders are fulfilled efficiently. Monitoring order progress and keeping customers informed throughout the process. Supporting customer retention through excellent service and proactive communication. Updating CRM systems and maintaining accurate records. Preparing documentation, reports, and general administrative paperwork. Providing administrative support to the wider team as required. About You The ideal candidate will have: Previous experience in a customer service or administrative role. Excellent communication and interpersonal skills. Strong organisational skills and attention to detail. The ability to manage multiple tasks and prioritise workloads effectively. Experience using CRM systems and Microsoft Office applications. A proactive, positive, and customer-focused approach. Confidence working independently as well as part of a team. Experience within a technical, manufacturing, industrial, or trade environment would be beneficial but is not essential. Benefits Hybrid working Competitive salary of £29,000 - £31,000 Supportive team environment Opportunity to develop skills and progress within a growing business If you are interested in this role, please apply today Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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Retentions Advisor
Brook Street - Remote
£25,506 to £25,506 a year
RemotePermanentFull time
Retentions Advisor - Remote £25,506 basic salary + £8,400 OTE We're looking for motivated Retentions Advisors to join our remote team. You'll speak with customers over the phone, understand their needs, and use your communication skills to retain their business while delivering an excellent customer experience. The role: High-volume customer calls in a fast-paced environment Working towards retention targets Ensuring all interactions meet FCA standards Building rapport and identifying customer solutions What's on offer: £25,506 basic salary £8,400 OTE Fully remote working 37.5 hours per week 6-week rotating rota between 8am-8pm, Monday-Saturday Two 15-minute breaks and a 1-hour lunch break Full training and career development opportunities If you're target-driven, resilient, and enjoy helping customers, we'd love to hear from you. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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Admin Officer
Brook Street - Bury St Edmunds, Suffolk
£12.86 to £13.25 an hour
On-siteTemporaryFull time
Administration officer 2 Vacancies Location: St Andrews Street North, Bury St Edmunds, Suffolk IP33 1TR *Fully office-based | 37 hours per week | 9-5 with flexibility | ASAP start | 6-month contract (extension potential)* HMCTS teams keep courts and tribunals running-by getting the details right, supporting colleagues, and delivering excellent customer service. We have 2 Administrative Officer (AO) vacancies available in Bury St Edmunds, with slightly different day-to-day focus depending on department. What you'll be doing: * Prepare papers and files for hearings, tribunals, court activity and meetings * Produce documents and standard correspondence (letters, minutes, notes, reports, submissions) in line with guidelines * Manage photocopying, filing and general office administration * Create and update records on an in-house computer system (data input and accuracy checks) * Handle post opening and dispatch * Book and set up meeting rooms and support training/group activities (including agendas and handouts) * Provide "right first time" service through face-to-face counter, telephone and written enquiries * Assist with operational admin such as checking files, supporting listing/rota-related tasks, and helping court users * Work with your team on continuous improvement-using discretion and initiative within SOPs, and escalating complex issues when needed * Contribute to targets for throughput and accuracy (supporting the smooth progression of cases) --- Role 1: Administration (General AO) Department focus: Standard court/tribunal administrative support. You'll spend most of your time on general admin duties-document preparation, file management, data entry, customer enquiries and ensuring information is correctly set up for hearings and meetings. --- Role 2: Administration (Payment Team / Financial Admin) Department focus: General admin plus more financial figures. Alongside the same administrative workload, you'll support the Payment Team, where a mathematical mind is important and you'll handle more figures and calculations, while still working with files and documents. --- What you'll bring: * Admin background (ideally) * Excellent customer service skills-friendly, prompt and professional * Strong IT confidence, including Microsoft packages * Adaptability and enthusiasm to learn * Careful attention to detail and commitment to "get it right" the first time * Reliable and able to stay for the duration of the contract Additional information: * Working hours: 37 hours per week (9-5 with flexibility) * Attendance: Fully office-based overall * Payment Team additional information: 2-3 days per week you will be required to start from 7:15am with an earlier finish, on the other days the hours will be 9-5. * Parking available: No * Basic security clearance will be provided for both roles. If you're confident in office admin, comfortable with IT, and ready for a role where accuracy and customer service matter, we'd love to see your CV. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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