Admin Officer


Company:	Brook Street
Salary:	£12.86 to £13.25 an hour
Hours:	Full-time
Location:	Bury St Edmunds, IP33 1TR
Working pattern:	On-site
Job type:	Temporary
Posting date:	2 Nov 2026
Closing date:	9 Nov 2026

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Summary

Administration officer

2 Vacancies

Location: St Andrews Street North, Bury St Edmunds, Suffolk IP33 1TR

*Fully office-based | 37 hours per week | 9-5 with flexibility | ASAP start | 6-month contract (extension potential)*

HMCTS teams keep courts and tribunals running-by getting the details right, supporting colleagues, and delivering excellent customer service. We have

2 Administrative Officer (AO) vacancies available in

Bury St Edmunds, with

slightly different day-to-day focus depending on department.

What you'll be doing:

* Prepare papers and files for hearings, tribunals, court activity and meetings

* Produce documents and standard correspondence (letters, minutes, notes, reports, submissions) in line with guidelines

* Manage photocopying, filing and general office administration

* Create and update records on an in-house computer system (data input and accuracy checks)

* Handle post opening and dispatch

* Book and set up meeting rooms and support training/group activities (including agendas and handouts)

* Provide "right first time" service through face-to-face counter, telephone and written enquiries

* Assist with operational admin such as checking files, supporting listing/rota-related tasks, and helping court users

* Work with your team on continuous improvement-using discretion and initiative within SOPs, and escalating complex issues when needed

* Contribute to targets for throughput and accuracy (supporting the smooth progression of cases)

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Role 1: Administration (General AO)

Department focus: Standard court/tribunal administrative support.

You'll spend most of your time on

general admin duties-document preparation, file management, data entry, customer enquiries and ensuring information is correctly set up for hearings and meetings.

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Role 2: Administration (Payment Team / Financial Admin)

Department focus: General admin

plus more financial figures.

Alongside the same administrative workload, you'll support the

Payment Team, where a

mathematical mind is important and you'll handle

more figures and calculations, while still working with files and documents.

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What you'll bring:

* Admin background (ideally)

* Excellent customer service skills-friendly, prompt and professional

* Strong IT confidence, including

Microsoft packages

* Adaptability and enthusiasm to learn

* Careful attention to detail and commitment to "get it right" the first time

* Reliable and able to

stay for the duration of the contract

Additional information:

Working hours: 37 hours per week (9-5 with flexibility)

Attendance: Fully office-based overall

Payment Team additional information:

2-3 days per week you will be required to start from

7:15am with an earlier finish, on the other days the hours will be 9-5.

* Parking available:

Basic security clearance will be provided for both roles.

If you're confident in office admin, comfortable with IT, and ready for a role where accuracy and customer service matter, we'd love to see your CV.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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