Mitie

PermanentPart time

Job Title: Cleaner Rate of Pay: £12.71 per hour Position Type: PermanentType of Employment: Part TimeHours: 12.5 hours per weekShift Pattern: Monday to Saturday Location: Co Op, 1-7 Main Street , Brampton, Carlisle, Cumbria, England, CA8 1RSIn your new role as a Cleaner you will ensure equipment is kept clean, well maintained and in safe working order and meeting all agreed SLAs. Build your knowledge and understanding of the designated cleaning area, when the work needs to be carried out and all cleaning equipment and chemicals used on the premises while following Health and Safety requirements. You will need to undertake successfully all training required to deliver the cleaning role. You will be required to work within a team and can work under their own initiative. You will need to build positive and productive working relationships with all customers, delivering excellent customer service and seeking ways to continuously improve and exceed expectations. In order to be successful in this role you will need have the ability to communicate and read basic English, previous cleaning experience is desirable but not essential and have a flexible approach to the role. You will need to be open, honest, self-driven and determined. You'll need to be reliable and hardworking with a professional attitude.

Mitie

PermanentPart time

Job Title: Cleaner Rate of Pay: £12.71 per hour Position Type: PermanentType of Employment: Part TimeHours: 18 hours per weekShift Pattern: Monday to Saturday Location: Boots, 116 The Mall Cribbs Causeway, Bristol, Bristol, England, BS34 5UPIn your new role as a Cleaner you will ensure equipment is kept clean, well maintained and in safe working order and meeting all agreed SLAs. Build your knowledge and understanding of the designated cleaning area, when the work needs to be carried out and all cleaning equipment and chemicals used on the premises while following Health and Safety requirements. You will need to undertake successfully all training required to deliver the cleaning role. You will be required to work within a team and can work under their own initiative. You will need to build positive and productive working relationships with all customers, delivering excellent customer service and seeking ways to continuously improve and exceed expectations. In order to be successful in this role you will need have the ability to communicate and read basic English, previous cleaning experience is desirable but not essential and have a flexible approach to the role. You will need to be open, honest, self-driven and determined. You'll need to be reliable and hardworking with a professional attitude.

Mitie

PermanentFull time

Job Title: Cleaner Rate of Pay: £13.45 per hour Position Type: PermanentType of Employment: Full TimeHours: 40 hours per weekLocation: Co Op, Denton Street, Carlisle, Cumbria, England, CA2 5ENIn your new role as a Cleaner you will ensure equipment is kept clean, well maintained and in safe working order and meeting all agreed SLAs. Build your knowledge and understanding of the designated cleaning area, when the work needs to be carried out and all cleaning equipment and chemicals used on the premises while following Health and Safety requirements. You will need to undertake successfully all training required to deliver the cleaning role. You will be required to work within a team and can work under their own initiative. You will need to build positive and productive working relationships with all customers, delivering excellent customer service and seeking ways to continuously improve and exceed expectations. In order to be successful in this role you will need have the ability to communicate and read basic English, previous cleaning experience is desirable but not essential and have a flexible approach to the role. You will need to be open, honest, self-driven and determined. You'll need to be reliable and hardworking with a professional attitude.

Mitie

PermanentFull time

All Applicants must be a UK National Hours :- 37.5 hours per week Monday - Thursday 07:30 - 16:30, Friday 07:30-11:30 Job objectives and responsibilities The ultimate goal of the Mobile Workplace Ambassador is to provide flexible, high-quality support across multiple client contracts, helping site-based Guest Services and Workplace Experience teams maintain resilience, continuity and consistency of service. Each contract may have different ways of working, systems and processes, so this role requires someone who can adapt quickly, step confidently into a variety of environments and deliver a warm, professional and memorable experience for visitors, colleagues and clients. Provide flexible, high-quality support across a range of Guest Services and Workplace Experience responsibilities, including reception, concierge, workplace coordination, meeting and event support, administration and operational cover. Maintain service continuity across multiple client sites by confidently stepping into different roles, adapting quickly to local processes and supporting teams where additional resource, absence cover or operational resilience is required. Work confidently and independently when required, including occasions where they may be the only Guest Services team member on site, taking ownership of service delivery and escalating appropriately when support is needed. Adapt flexibly to last-minute scheduling changes, maintaining a positive, helpful and professional approach while supporting business and client priorities. Deliver a consistently warm, professional and engaging experience for visitors, colleagues and clients, ensuring every interaction reflects Mitie and our Client's service standards. Take ownership of varied day-to-day tasks, from supporting front-of-house activity and workplace operations to resolving service issues, escalating concerns and following through on customer requests. Act as a reliable and proactive ambassador for the wider Guest Services team, contributing to a seamless, consistent and memorable workplace experience across the portfolio. Main duties Experience: • Act as a confident, professional and welcoming first point of contact, delivering a high- quality hospitality experience and creating exceptional first impressions across multiple client sites. • Operate with a proactive “How can I help?” mindset, anticipating the needs of visitors, colleagues and clients and offering attentive, personalised support. • Build strong relationships with clients, stakeholders, visitors, colleagues and service partners to support a seamless workplace experience. • Manage visitor enquiries, registrations, access requests, deliveries and correspondence professionally and efficiently, adapting to local site processes. • Host, escort and support a variety of visitors, colleagues, contractors and VIPs, ensuring each journey through the workplace feels welcoming, professional and well managed. • Support VIP arrivals, executive visits and high-profile meetings, ensuring arrivals, departures and visitor flow are well managed and consistently polished. • Act as a visible and accessible ambassador for Guest Services, Workplace Experience and Facilities, representing Mitie and client standards with pride. • Responsible for acting and behaving in line with one code • Accountable for positive client perception. Process: • Deliver services in line with site-specific SOPs, SLAs, KPIs, company policies and workplace standards, maintaining consistency across all locations. • Adapt quickly to different systems, processes and client requirements, ensuring local ways of working are followed accurately and confidently. • Take ownership of visitor, colleague and client requests, ensuring clear communication, timely follow-up and appropriate escalation where required. • Proactively identify, resolve and escalate service issues, building faults, feedback and operational concerns through the correct channels. • Maintain awareness of workplace activity, including planned maintenance, events, daily operations and service updates, to support smooth service delivery. • Demonstrate a hands-on, solution-focused approach, supporting continuous improvement, operational resilience and service excellence. • Accountable for reporting Near miss/dangerous occurrences incidents immediately • Responsible for working in a safe manner at all times and in line with any SOPs and QHSE folder. • Responsible for following time of work, grievance, whistle blowing and disciplinary procedures. • Informed company knowledge of USP Service • Provide flexible front-of-house, workplace, concierge, administration and operational support across a range of client sites and service lines. • Use visitor management, workspace, access, helpdesk and workplace systems accurately, ensuring records, audit trails and service requests remain up to date. • Support meeting room setups, workplace events, hospitality requests, catering coordination and executive or VIP visits in line with client requirements. • Conduct regular floor walks, workplace inspections, meeting room checks and service audits, identifying issues and logging work orders through to completion. • Provide first-line support for meeting room technology, Audio Visual queries, switchboard operations, telephone enquiries, shared mailboxes and helpdesk requests. • Maintain communal, meeting, collaboration and event spaces so they remain tidy, presentable, functional and ready for colleagues, visitors and clients. • Support mailroom services, deliveries, collections, workplace signage, supplies, stationery, peripheral equipment and general workplace administration where required. • Liaise with on-site teams, contractors, service providers and site leadership to ensure customer enquiries are resolved or escalated within agreed service levels. • Provide ad hoc cover and flexible support across multiple locations, service lines and operational requirements, including short notice changes where required. • Support the wider Workplace Experience, Guest Services and Facilities teams with reasonable management requests and additional responsibilities as required. • Informed knowledge of the clients' values and objectives Security, Safety & Compliance · Manage visitor, colleague and contractor access in line with client security protocols, ensuring appropriate identification is checked, displayed and recorded. • Maintain accurate visitor pass registers, access records and audit trails, completing checks and escalating discrepancies promptly. • Welcome and manage contractors on site, ensuring they follow workplace, security, health and safety and compliance procedures. • Support emergency evacuation procedures, business continuity arrangements and incident response activity, including First Aid, Fire and Security situations where required. • Act as a Fire Marshal where trained and designated, maintaining awareness of safety and security responsibilities at each site. • Remain vigilant for safety, security, equipment or system concerns, reporting faults, malfunctions and risks immediately through the appropriate channels. • Work in accordance with all Health & Safety, security, manual handling, site-specific compliance and Mitie policy requirements. Day-to-day Duties • Thorough check of meetings rooms to ensure readiness for use, to include: • Whiteboards / flipcharts are cleared o Provision of flipchart pads • Provision of whiteboard pens (ensure no permanent markers are in room) • Desk is clean and cleared • TV remote has batteries (use to switch on TV to check) • Bins are empty (picked up by Mitie daily) o No personal belongings have been left in the room • Floors are clear of debris o Chairs are neatly arranged• Sanitiser wipes are supplied (report to Mitie Cleaning if required) Person Specification •This role would suit someone who brings energy, confidence and a genuine passion for service. •Often, no two days are the same, so you will enjoy variety, adapt quickly to different environments and take pride in creating a welcoming, professional and memorable workplace experience for every visitor, colleague and client you support. What You'll Bring • Excellent verbal, written and interpersonal communication skills. • A genuine passion for delivering service excellence and creating memorable workplace experiences. • A confident, approachable and professional style, with strong personal presentation and attention to detail. • The ability to stay organised, calm and positive in a fast-paced, varied and changing environment. • Experience using visitor, workspace or workplace management systems such as Condeco, ProxyClick or similar would be advantageous, but is not essential. • Confidence using workplace technology, including tablets, radios, headsets and digital communication tools. • A proactive approach to identifying issues, taking initiative and implementing practical solutions. • Accountability, adaptability and a strong sense of ownership in everything you do. • Willingness to obtain an SIA licence and/or First Aid certificate if required for specific client, site or operational requirements, with any required training or certification funded in line with company policy. Essential Requirements • Willingness and ability to travel regularly between client sites. • Flexibility with start times, finish times and working locations to meet service requirements. • Ability to adapt quickly to changing priorities, last-minute requests and different site processes. • Confidence to work independently and unsupervised when required, including being the only Guest Services team member on site at times. • Comfortable working across different locations on a day-to-day basis. • Strong communication, organisation and problem-solving skills. • Computer literacy, including confident use of Outlook, Teams, Word and other standard workplace systems. • Willingness to learn and confidently use a range of office technology, including AV equipment, switchboards, Microsoft Teams Rooms and other site-specific systems. • SC Clearance checks or willing to have them done • UK National • Driving licence/ identification Health and Safety responsibilities · Follow all Group, company and site-specific health, safety and environmental policies, procedures and working practices at all times. · Report any deficiencies in systems of work, equipment, processes or workplace conditions that may impact service delivery or create a risk to health, safety or the environment. · Use all work equipment and PPE correctly, including any site-specific personal protective equipment required, in line with training, instructions and client requirements.

Mitie

PermanentFull time

Retail Security Officer - M&S Location: M&S Cheshunt, Brookfield Centre, Halfhide Lane, Cheshunt, EN8 0TZ Salary - £14.90 per hour Guaranteed 40+ hours per week   Candidate must have 5 years trackable working history in UK.   Creating safe, welcoming and exceptional store experiences At M&S, security is about far more than protecting stores and assets. It is about creating a safe, supportive and welcoming environment for customers and colleagues every day. As an M&S Security Officer, you will become part of the wider store team, helping deliver the professionalism, reassurance and customer experience expected from one of the UK's most trusted retail brands. We are looking for confident, professional and people-focused individuals who enjoy helping others, remain calm under pressure and can create positive moments through everyday interactions. Whether supporting customers, assisting colleagues or responding to incidents, you will play an important role in shaping how people experience our stores. The role This is a customer-facing role within a premium retail environment where safety, professionalism and service must work together seamlessly. You will be responsible for maintaining a safe and secure environment while also contributing positively to the customer journey and wider store experience. This includes: -Creating a visible, welcoming and reassuring presence within store -Supporting customers and colleagues professionally and confidently -Responding appropriately to incidents, theft and security concerns -Helping de-escalate challenging situations calmly and respectfully -Working collaboratively with store teams as part of the wider M&S environment -Delivering high standards of professionalism, communication and customer service at all times   The type of person we are looking for  We are interested in people from a range of backgrounds, including retail, hospitality, customer service, leisure, security and other customer-facing environments. Most importantly, we are looking for individuals who demonstrate: -Strong communication and people skills -Professionalism and emotional intelligence -Confidence and sound judgement -A calm and positive approach under pressure -A genuine desire to help customers and colleagues -Pride in delivering high standards every day The M&S Gold Standard and Magic Moments At M&S, we believe the moments that matter most are often the smallest. A warm greeting, a calm response during a difficult situation, or proactively helping a customer can completely shape how someone experiences the store. We call these Magic Moments You will receive industry-leading training designed specifically for the M&S environment, helping you develop the confidence, communication skills and professionalism needed to deliver these moments consistently.  What you'll receive -Competitive pay, with guaranteed 40+ hours per week -20% colleague discount, plus complimentary beverages and snacks during your shift -Full training and ongoing development, including company-funded SIA licence renewal -Access to industry-leading customer service and retail security programmes -Career progression opportunities across Mitie and the wider retail security operation -Employee recognition and reward schemes that celebrate great performance -A wide range of Mitie benefits, discounts and wellbeing support, including the Share Incentive Plan, Save As You Earn Scheme, Cycle to Work Scheme, Life Assurance and Childcare Voucher Scheme -The opportunity to work as part of one of the UK's most recognisable retail brands   More than a security role This role is about more than security alone. It is about helping customers feel safe, supported and welcomed, while protecting colleagues, stores and the wider M&S environment.    If you are professional, people-focused and want to be part of a team delivering a modern, customer-centric approach to retail security, we would love to hear from you.

Mitie

PermanentPart time

£ 14.54 per hour + Paid Lunch Break Looking for a role where you're valued, supported and paid for every minute you're on shift - even your breaks? At Mitie, we recognise the importance of your time, which is why your lunch break is fully paid, meaning you earn more while taking the time you need to recharge. About the Role We're looking for a confident, approachable Retail Security Officer who can bring energy, professionalism and a calm presence to the shop floor. This is a role where no two days are the same as you'll be helping to protect people, prevent loss and create a safe, positive shopping experience for customers and colleagues alike. With flexible shifts discussed at interview, this is a great opportunity to find a working pattern that fits around your life while building a rewarding career with Mitie. What You'll Be Doing -Providing a visible, reassuring presence on the shop floor -Delivering outstanding customer service at all times -Deterring theft, anti-social behaviour and public order offences -Carrying out regular store patrols -Operating CCTV systems to reduce crime and stock loss -Working closely with store management teams -Supporting partnerships with Police and local crime networks -Using Body Worn CCTV to enhance safety for everyone onsite What You'll Need -A valid SIA licence (or willingness to complete the training - we may be able to support you with this) -A full 5-year checkable employment or education history (this is essential for vetting) -A proactive, professional and customer-focused approach Why Join Mitie? We don't just offer a job - we offer a package that supports you: -£ 14.54 . per hour + PAID LUNCH BREAK (so you earn more for your time) -Guaranteed contracted hours, giving you stability, certainty and peace of mind -Generous annual leave, so you can properly switch off, recharge and enjoy time away from work -Pension schemes to help you plan and build for your future -Uniform provided, so you have everything you need to feel confident from day one -SIA licence renewals support, with the cost of these covered whilst in employment with Mitie (excluding DS&CP license) helping you stay qualified and ready to progress -Full induction and ongoing training, giving you the knowledge, support and confidence to succeed -Retail discounts, financial services and reward schemes to help your money go further -Online GP access for you and your family, giving you quick, convenient support when you need it -Apprenticeships and real career progression opportunities, so this can be the start of something bigger Don't miss out on this opportunity to join a supportive team where you're paid fairly for every minute you work!

Mitie

PermanentFull time

£13.23 per hour + Paid Lunch Break Looking for a role where you're valued, supported and paid for every minute you're on shift - even your breaks? At Mitie, we recognise the importance of your time, which is why your lunch break is fully paid, meaning you earn more while taking the time you need to recharge. About the Role We're looking for a confident, approachable Retail Security Officer who can bring energy, professionalism and a calm presence to the shop floor. This is a role where no two days are the same as you'll be helping to protect people, prevent loss and create a safe, positive shopping experience for customers and colleagues alike. With flexible shifts discussed at interview, this is a great opportunity to find a working pattern that fits around your life while building a rewarding career with Mitie. What You'll Be Doing -Providing a visible, reassuring presence on the shop floor -Delivering outstanding customer service at all times -Deterring theft, anti-social behaviour and public order offences -Carrying out regular store patrols -Operating CCTV systems to reduce crime and stock loss -Working closely with store management teams -Supporting partnerships with Police and local crime networks -Using Body Worn CCTV to enhance safety for everyone onsite What You'll Need -A valid SIA licence (or willingness to complete the training - we may be able to support you with this) -A full 5-year checkable employment or education history (this is essential for vetting) -A proactive, professional and customer-focused approach Why Join Mitie? We don't just offer a job - we offer a package that supports you: -£………………. per hour + PAID LUNCH BREAK (so you earn more for your time) -Guaranteed contracted hours, giving you stability, certainty and peace of mind -Generous annual leave, so you can properly switch off, recharge and enjoy time away from work -Pension schemes to help you plan and build for your future -Uniform provided, so you have everything you need to feel confident from day one -SIA licence renewals support, with the cost of these covered whilst in employment with Mitie (excluding DS&CP license) helping you stay qualified and ready to progress -Full induction and ongoing training, giving you the knowledge, support and confidence to succeed -Retail discounts, financial services and reward schemes to help your money go further -Online GP access for you and your family, giving you quick, convenient support when you need it -Apprenticeships and real career progression opportunities, so this can be the start of something bigger Don't miss out on this opportunity to join a supportive team where you're paid fairly for every minute you work!

Mitie

PermanentPart time

Retail Security Officer (Part Time, 5 days a week) Stantonbury, Milton Keynes 26 hours per week: Monday, Tuesday, Thursday, Friday 17:00-22:00 & Saturday 16:00-22:00 £12.71 per hour Paid breaks Minimum one years Security experience required Retail experience preferred Job Overview You are required to provide safety and security to our customer's property, people and/ or assets in line with the published Assignment Instructions, delivering results that meet and / or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our client's reputation. Main Duties -Use ASCONE to maintain the security of the site -Conduct regular patrols of the site -Deliver customer service to both staff and visitors -Support the staff with any reasonable request -Ensure the relevant reports are completed in order for accurate information to be recorded Training For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry. Security and Health & Safety -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards on site -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening -Being both proactive and reactive when delivering customer service to diffuse situations to avoid escalation -To maintain professional conduct in the face of difficult situations and challenging customers -Complete an accurate and detailed entry of any incidents that occur on the system provided on site -To call emergency services and Control Room to report serious incidents What we are looking for -Valid Door Supervisor SIA Licence -Excellent customer service skills -Self-starter, can act without direction -Report Writing skills essential -Excellent communication skills -Ability to work well under pressure

Mitie

PermanentPart time

Retail Security Officer (Part Time, 2 days a week) Southampton 28 hours per week: Monday & Tuesday 08:00-22:00 £14.67 per hour Paid breaks Minimum two years Security experience required Retail experience and strong de-escalation and physical intervention skills essential Job Overview You are required to provide safety and security to our customer's property, people and/ or assets in line with the published Assignment Instructions, delivering results that meet and / or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our client's reputation. Main Duties -Use ASCONE to maintain the security of the site -Conduct regular patrols of the site -Deliver customer service to both staff and visitors -Support the staff with any reasonable request -Ensure the relevant reports are completed in order for accurate information to be recorded Training For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry. Security and Health & Safety -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards on site -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening -Being both proactive and reactive when delivering customer service to diffuse situations to avoid escalation -To maintain professional conduct in the face of difficult situations and challenging customers -Complete an accurate and detailed entry of any incidents that occur on the system provided on site -To call emergency services and Control Room to report serious incidents What we are looking for -Valid Door Supervisor SIA Licence -Excellent customer service skills -Self-starter, can act without direction -Report Writing skills essential -Excellent communication skills -Ability to work well under pressur

Mitie

PermanentFull time

Logistics Security Officer Pay rate: £13.23ph Shift pattern - Night shifts - 4 on / 4 off Shift times: 18:30 - 06:30 Job Overview: Mitie is looking for a Logistics security officer who can deliver exceptional customer service whilst creating a safe environment, free from the fear of crime for visitors and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided) Vetting It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment stopped. Main duties: -To deliver industry leading customer service -To conduct patrols of the depot -To provide a visible security contact for colleagues, contractors, and visitors -Utilising CCTV systems to support the reduction of crime and stock loss -Liaise with the depot management teams -To deter theft, whether internal and/or external and other poor working practices -To conduct Searches (to be discussed at interview) -To respond to any on site incident or request for assistance and assume control until arrival of the Client, Emergency Services or Depot Duty Manager -To highlight all breaches of security procedures including internal and external crime -Support with access and egress to and from the site as is required by the systems installed -Gatehouse duties which will include booking in vehicles and supporting the transport operation (to be discussed at interview) -Must have reasonable level of PC skills Benefits to working with Mitie include: -Contracted hours -Annual leave entitlement -Pension and Life insurance schemes -Free uniform supplied -SIA Re-licencing programme -Comprehensive induction and training programme -Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services. -Apprenticeship schemes -Progression and development opportunities -All breaks are paid