Quality Engineer
Rullion - City of London, London
ContractFull time
Quality Engineer Contract Type: 5 days on-site Duration: Ongoing Location: Leiston, Suffolk Pay Rate: £300 PAYE OR £420 UMB (p/d) Background Checks: Screening and BPSS Hours: 40 hours Job Overview: An exciting opportunity has arisen for a Quality Engineer (Civils) to join the Sizewell C team, one of the UK's largest and most significant infrastructure projects. You will support the delivery of quality assurance and quality control activities across the project lifecycle, ensuring contractors and suppliers meet all required quality standards and project requirements. Your Responsibilities: Support QA/QC activities across civil construction works. Review and monitor contractor quality plans and project documentation. Coordinate and participate in audits, inspections, surveillance, and testing activities. Support the management of non-conformances and corrective actions. Assist with supplier quality assurance and governance activities. Review Inspection & Test Plans (ITPs) and quality records. Work closely with project teams, contractors, and suppliers to ensure work is delivered right first time. What We're Looking For: Strong understanding of Quality Assurance and Quality Control principles. Experience working within construction, nuclear, engineering, or other safety-critical industries. Knowledge of ISO 9001 and quality management systems. Excellent communication and stakeholder management skills. Ability to identify issues, drive improvements, and promote quality best practices. Experience/Qualifications Required: HNC/HND or Degree in Engineering, Science, or a related discipline. Experience in a Quality Assurance/Quality Control environment. Experience conducting supplier audits and managing quality-related issues. Proven ability to work with multiple stakeholders in complex project environments. Nuclear sector experience desirable but not essential. IRCA Auditor qualification and knowledge of NDT/NDE, Welding, or Lean Six Sigma are advantageous. Company information: This contract vacancy is being advertised by Rullion Ltd Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDENG-MW Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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Resident Liaison Officer
Rullion - Cambridge, Cambridgeshire
TemporaryFull time
Resident Liaison Officer Contract Type: Contract Location: Cambridge & surrounding areas Duration: 6 month contract, with possibility for extension Pay Rate: £16.63 - £18.71 per hour Inside IR35 Working Pattern: Full Time - 37 hour per week Start Date: ASAP About the Role We are recruiting for an experienced Resident Liaison Officer (RLO) to support the delivery of energy efficiency and retrofit works across Cambridge and the surrounding areas. Working closely with project delivery teams, contractors, Housing Associations and site managers, you will act as the key point of contact for residents throughout the lifecycle of the works. This is a full RLO position, covering resident engagement, customer service, site coordination, stakeholder management, issue resolution and reporting. You will play a key role in ensuring residents are kept informed, supported and comfortable throughout what can often be disruptive works. A particular focus of the role will be supporting vulnerable residents and customers with disabilities, accessibility requirements or additional support needs. You will need to be confident adapting your communication style, understanding individual circumstances and handling sensitive situations professionally. Key Responsibilities Act as the main point of contact for residents throughout the project lifecycle. Build positive and professional relationships with residents, contractors, Housing Associations and internal stakeholders. Communicate planned works, access requirements, timescales and any changes clearly to residents. Identify and support vulnerable residents, including those with disabilities, accessibility requirements or additional support needs. Adapt communication and engagement approaches to meet individual resident needs and ensure information is accessible and understood. Carry out resident visits and engagement activities across Cambridge and surrounding areas. Manage resident concerns, complaints and technical queries promptly and sensitively. Work closely with site teams and contractors to resolve issues and minimise disruption to residents. Escalate operational, safeguarding, accessibility or customer concerns where appropriate. Use sound judgement when dealing with resident issues, working within delegated authority and escalating matters outside agreed authority levels. Maintain accurate records of resident interactions, issues, actions and outcomes. Coordinate multiple stakeholders and activities across different sites. Contribute to delivering a positive customer journey and strong NPS performance. Provide regular updates and reporting to project and senior stakeholders. Experience & Qualifications Essential Proven experience in resident liaison, customer service or community engagement, ideally within construction, retrofit, housing or green energy. Demonstrable experience working with vulnerable customers, residents or individuals requiring additional support. Experience supporting people with disabilities or accessibility requirements and adapting communication accordingly. Strong organisational and time management skills, with the ability to coordinate multiple site visits and stakeholder communications. Full UK driving licence. CSCS card. Excellent written and verbal communication skills. Confident discussing technical matters with residents and explaining complex information in simple terms. Understanding of site-based operations and construction processes. Comfortable dealing with sensitive or challenging conversations. Experience escalating operational, customer or accessibility-related issues to senior stakeholders. Ability to work within agreed delegated authority and demonstrate good judgement when resolving resident issues. Strong attention to detail and the ability to maintain accurate customer and project records. Desirable Previous experience working with Housing Associations, Local Authorities or Advice Centres. Previous experience working directly with vulnerable residents or communities. Experience supporting residents with disabilities, accessibility needs or other additional requirements. Familiarity with BEIS compliance and Local Authority scheme requirements. Experience working within delegated authority structures or accessibility-focused service delivery. Background in project coordination or support within the retrofit, energy or healthcare sector. Knowledge of reporting tools and customer data input systems, such as MSD. Experience working on energy efficiency, retrofit, insulation, heating or renewable energy projects. What We're Looking For We are looking for a confident, approachable and empathetic Resident Liaison Officer who can build trust quickly and communicate effectively with a wide range of residents. You will need to be organised, resilient and comfortable working across multiple sites and with different stakeholders. Most importantly, you will have a genuine customer-focused approach and the ability to support residents sensitively throughout the delivery of energy efficiency works. PPE, IT equipment, van and fuel provided. Company information: This contract vacancy is being advertised by Rullion Ltd Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDENG-MW Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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General Duties Assistant
Rullion - Sheffield, South Yorkshire
ContractFull time
Job Title: General Duties assistant Location: Blackburn Meadows Power, Sheffield S9 1HF Contract: 12 months rolling Hours: 12-hour shifts (2 day 2 nights 6 off) Rate: £2,223.48 (Yearly £26,681.76) Join a dynamic energy provider dedicated to sustainable solutions in the UK. We seek an enthusiastic General Duties Assistant O verview of the role - Team / Projects / Key challenges Undertake all plant routines assigned including industrial cleaning, compliance-based monitoring and checks and plant checks; Management and personal supervision (in accordance with site procedures) of all consumable deliveries and collections to and from site including sand, ash, lime, carbon and urea; Management of general deliveries to site including the use of the forklift to unload items and full responsibility for the process of informing individuals of their deliveries and ensuring the items are put away in the correct location (as advised); Possess a full understanding of the site layout and systems installed on site and act under instruction of the Shift Operations team to assist with operational and maintenance activity; Monitor the Security systems installed on the site and liaise directly with the site control person, E.ON UK Central Security Control Center and emergency services as appropriate during site emergency conditions. Look after the day-to-day security of the site including liaising with all site visitors and contractors. Utilise knowledge and experience to take actions as required to deal with safety, environmental and plant emergencies, or abnormal conditions; Maintain and enhance safety and housekeeping within areas of control and actively promote good safety management and housekeeping within the team; First line maintenance within competency range of individual. Updating and reporting via operational shift logs, and other relevant databases and verbal communications to internal / external parties as appropriate; Enact the role of NCP and NS as defined by the E.ON UK safety rules; To undertake any other on-site duties as required by the site Management, Engineering or Operations teams. Main responsibilities To discharge the responsibilities as described above; Responsibility for site cleanliness including use of the road sweeper and DISAB cleaning systems. Successful candidate is expected to use their own initiative to identify areas of plant that require cleaning and manage this between the team of GDA's; Responsibility for all site consumable collections and deliveries; Responsibility as a GDA team to ensure all tasks are completed as appropriate and that work is shared equally across the shifts; Continuous improvement and best practice to reduce controllable costs. Experience and Qualifications - Essential / Desirable Strong interpersonal skills to enable effective working relationships with the ability to effectively communicate with all stakeholders; IT literacy for use of email, Microsoft Word and Excel and weighbridge systems; An excellent working knowledge of facility's relevant process and systems; A robust understanding / awareness of environmental, commercial and legal issues and the impact on the plant operating conditions; Forklift truck and MEWP licence; A minimum of 12 months experience of operating within current safety, environmental and operational policies, frameworks and statutory legislation relevant to the role; Qualifications to ONC/NVQ level 3 in a related discipline or willingness to work towards; Relevant, demonstrable experience in a similar role or industry; A working knowledge of current policies and procedures which affect the management of the site; The ability to undertake all operational duties in respect to fuel deliveries and security of the site (when required). This vacancy is being advertised by Rullion Ltd acting as an employment business. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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Quality Management Lead
Rullion - London, London
ContractFull time
Job title: Quality Management Lead Job Type: Contract Start date: Immediate Duration: Up to Dec 2026 (Extension possible beyond this) Pay rate: Up to £410 PAYE / £557 Umbrella per day Location: Bridgwater, Somerset Hours of work: 3 days on site, 2 remote working The Quality Management Lead will ensure quality assurance and quality control requirements are consistently delivered across the full lifecycle of contracts within a major nuclear new build programme, from design and procurement through to manufacture, construction, commissioning and close-out. Working closely with internal teams, suppliers and contractors, you will lead the implementation of project quality plans, oversee supplier quality performance, manage non-conformances, coordinate manufacturing surveillance, and ensure compliance with nuclear quality standards and project requirements. The role is key to driving right-first-time delivery, maintaining robust quality documentation, and supporting the successful delivery of complex, safety-critical infrastructure projects. Applicants should be able to demonstrate of the following skills/experience: HNC/HND or Degree in a relevant Engineering or Science discipline (or equivalent). Proven experience in Quality Assurance (QA) and Quality Control (QC) within the nuclear/construction. Strong understanding of quality management systems, quality planning, and supplier quality assurance. Experience developing and implementing Project Quality Control Plans (PQCPs) and Contractor Quality Assurance Plans (CQAPs). Knowledge of manufacturing surveillance, inspection and test plans (ITPs), and lifetime quality records (LTQRs). Experience managing non-conformances (NCRs) and driving quality improvements. Strong supplier and stakeholder management skills, with the ability to work collaboratively across multidisciplinary teams. Experience coordinating audits, inspections, and manufacturing documentation reviews. Excellent communication, problem-solving, and leadership skills. Professional membership (or working towards) with the Chartered Quality Institute (CQI) is desirable. Experience engaging with regulators such as the ONR is advantageous. Role information: Lead the implementation of quality assurance and quality control activities across assigned contracts. Develop, maintain, and implement Project Quality Control Plans (PQCPs). Review, approve, and monitor Contractor Quality Assurance Plans (CQAPs). Ensure suppliers comply with contractual quality requirements and nuclear quality standards. Coordinate manufacturing surveillance, inspections, and witness activities throughout the supply chain. Manage non-conformances (NCRs), ensuring timely investigation, resolution, and close-out. Review and approve key quality documentation, including Inspection & Test Plans (ITPs), Lifetime Quality Records (LTQRs), and Quality Release Certificates (QRCs). Lead quality meetings with contractors, suppliers, and internal stakeholders to drive continuous improvement. Coordinate supplier audits and support the resolution of audit findings. Monitor supplier quality performance and identify opportunities to improve right-first-time delivery. Build strong working relationships with engineering, construction, commissioning, procurement, and supply chain teams. Ensure all quality activities are delivered in line with project requirements, regulatory expectations, and safety-critical standards. Interested in this position? please click "apply now" We try to respond to all applicants, but sometimes this is not possible due to high volumes of applications; if you have not heard from us within 14 days, regrettably it means you have been unsuccessful on this occasion. This vacancy is being advertised by Rullion Ltd acting as an employment business Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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Treatment Lead
Rullion - London, London
£600 to £600 a day
ContractFull time
Treatment Design Lead (Contract) Location: Predominantly Remote with occasional travel to London as required Contract Length: 12 Months Day Rate: Up to £600 per day Start Date: ASAP Working Pattern: Full-time The Opportunity We are seeking an experienced Treatment Design Lead to support the delivery of customer remediation and treatment design initiatives within a regulated financial services environment. This role will play a key part in identifying customer harm, designing effective remediation strategies, and ensuring customer-focused solutions are implemented with robust governance and risk controls. The successful candidate will combine strong analytical and problem-solving skills with the ability to engage senior stakeholders, investigate complex issues, and develop evidence-based recommendations that deliver fair customer outcomes. Key Responsibilities Design and deliver remediation and customer treatment strategies aligned to regulatory and business requirements. Investigate customer harm scenarios and conduct root cause analysis to determine appropriate treatment solutions. Produce high-quality treatment papers and present recommendations to senior stakeholders. Develop customer treatment frameworks, business rules, and customer journey designs. Build scenario plans that assess risks and support effective remediation decision-making. Ensure a "control by design" approach is embedded throughout remediation activities. Collaborate with stakeholders across Risk, Compliance, Operations, Change, and wider business functions. Support the end-to-end delivery of remediation programmes and validate successful implementation. Monitor feedback, testing outcomes, and assurance findings to continuously improve treatment strategies. Ensure all remediation activities comply with regulatory requirements, governance standards, and internal controls. Essential Experience Strong treatment design, remediation, redress, or rectification experience within Financial Services. Proven experience investigating complex issues and developing evidence-based solutions. Experience writing treatment papers and producing recommendations for senior stakeholders. Strong business analysis and problem-solving capability. Experience engaging and influencing senior stakeholders. Knowledge of financial services regulations and customer harm remediation. Demonstrable experience implementing risk mitigation and control-by-design principles. Desirable Experience Motor Finance sector knowledge. Agile delivery experience. Understanding of data infrastructure and associated risks. Experience designing future-state operating models and customer-focused processes. Key Skills Excellent stakeholder management and communication skills. Strong analytical and investigative abilities. Ability to present complex findings in a clear and concise manner. Customer-focused mindset with a strong understanding of Consumer Duty principles. Collaboration and facilitation skills across multiple business functions. Risk and governance awareness. Qualifications Desirable: Project Management qualification. Business Analysis qualification. Why Apply? This is an excellent opportunity to join a high-profile remediation programme where you will have significant influence over treatment strategy, customer outcomes, and business risk mitigation. You will work with senior stakeholders across a complex regulated environment while enjoying a predominantly remote working arrangement.INDCF-JM Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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Credit Controller
Rullion - Solihull, West Midlands
£16.85 to £16.85 an hour
ContractFull time
Job Title: Credit Controller Location: Princes Way, Solihull, B91 3ES Contract: 6 Month Contract Hours: 8-4pm/9-5pm Rate: £16.85 Per Hour Join a dynamic energy provider dedicated to sustainable solutions in the UK. We seek enthusiastic Credit Controllers B2B debt collection, fast paced environment, opportunity to develop. Contact customers to resolve general debt issues and take regular payments. Responsible for the collection performance set against key business metrics and expectations. Provide clear lines of sight and progress on debt, cash forecasts, disputes and customer responses. Analyse complex, high value accounts to optimise contact success and recovery / acceleration of cash. Utilise Ticket Dashboard daily to ensure allocated ticket work is completed within SLA. Lead from the front for cash acceleration, encouraging more customers and organisations to pay to terms. Identify collectable debt. Support debt escalations and further action to recover outstanding cash where appropriate. Utilise Customer Remit to identify correct allocation. Use Open Transactions to identify unallocated and partially allocated transactions. Raise Refund Request Tickets. Identify and raise query tickets to maintain true and collectable accounts. Reconciliation of a range of single and multi-site customers. Essential key skill requirements: Experience within a Business to Business (B2B) collections environment. The ability to work in a fast paced, changing environment. Excellent verbal and written communication skills, in addition to strong customer service skills. IT Literate. Organisational skills with the ability to prioritise workloads. Cash collection Desirable key skill requirements: Chartered Institute of Credit Management (CICM) Membership or equivalent. Knowledge of Junifer. Large scale I&C customer facing experience This vacancy is being advertised by Rullion Ltd acting as an employment business. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDCF-SO Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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Head of Legal
Rullion - Remote
RemotePermanentFull time
Head of Legal | Rullion | Permanent | Remote We're looking for an experienced Head of Legal to join Rullion and lead on legal, employment law and supply chain compliance across the business. Reporting directly to our CFO, this is a broad and influential role where you'll act as our primary in-house legal expert, working closely with senior leaders and operational teams across the organisation. What you'll be responsible for You'll take the lead across: Employment law - advising on legislation, employment disputes, claims, ACAS and tribunal matters Supply chain compliance - overseeing umbrella companies, second-tier agencies and supplier compliance Overseas workers - supporting compliant onboarding, right-to-work and overseas worker requirements Contract management - reviewing, drafting and negotiating client, supplier and contractor agreements Risk & compliance - advising on areas including IR35, GDPR, modern slavery and wider regulatory requirements Process improvement - developing stronger, more efficient legal and contract management processes Training & guidance - delivering legal training and making complex legal matters clear and practical for the wider business This role would suit someone who enjoys having real ownership and autonomy, while remaining close to the commercial and operational side of the business. What we're looking for You'll bring a strong background in employment law, contract law and commercial agreements, with experience managing legal matters and contracts through their full lifecycle. Experience within the recruitment or contingent workforce sector would be particularly valuable, alongside knowledge of the regulations and compliance requirements that come with operating in this space. We're also looking for someone who is confident working with senior stakeholders, commercially minded, solutions-focused and able to turn complex legal issues into clear, practical advice. Flexible working We're a genuinely flexible organisation, so this role can be fully remote from day one, with access to our offices in London, Manchester, Altrincham and Cumbria whenever you'd like to use them. You'll also receive: 25 days' annual leave + Bank Holidays 4 additional Reload Days where you can take time to recharge and focus on well-being Free access to our employee wellbeing and support service If you're looking for a senior in-house legal role where you can have genuine influence across a business, we'd love to hear from you. INDCF-MW Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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Resident Liaison Officer
Rullion - Nottingham, Nottinghamshire
TemporaryFull time
Resident Liaison Officer Contract Type: PAYE Contract Duration: 3 months Location: Nottingham - Site/office based initially, with hybrid working available after training. Travel to project sites will be required. Pay Rate: £16.63-£18.71 per hour Start Date: ASAP Hours: 37 hours per week, Monday-Friday Job Overview: We are looking for an organised and customer-focused Resident Liaison Officer to support the delivery of energy efficiency projects across residential properties. Working closely with project teams, contractors, Housing Associations and site managers, you will act as a key point of contact for residents throughout the delivery of works including insulation, solar panels, heat pumps and other low-carbon heating solutions. This role is more focused on administration, coordination and resident communication than a traditional site-heavy RLO position, although site visits will still be required when needed. You will be responsible for keeping residents informed, coordinating appointments, maintaining accurate records and ensuring queries or concerns are handled professionally throughout the customer journey. Your Responsibilities: Act as a key point of contact for residents throughout planned works and energy efficiency installations. Communicate clearly with residents regarding appointments, works, timescales and any changes to planned activity. Coordinate appointments and site visits between residents, contractors, Housing Associations and internal project teams. Maintain accurate resident records and ensure systems are updated with relevant information. Support vulnerable residents and those with accessibility or additional communication requirements. Respond to resident queries, concerns and complaints professionally and sensitively. Liaise with contractors, site managers, Housing Associations and internal stakeholders to resolve issues and keep projects progressing. Explain technical information to residents in a clear and easy-to-understand way. Identify and escalate operational or customer issues where appropriate. Support project reporting and provide accurate updates to internal stakeholders. Attend project and construction sites when required. Help maintain a positive resident experience throughout the project and contribute towards strong customer satisfaction and NPS performance. What We're Looking For: Strong administration, coordination and organisational skills. Excellent attention to detail and the ability to maintain accurate records. Strong customer service and resident communication skills. Confidence dealing with queries, complaints and challenging conversations professionally. The ability to manage multiple residents, appointments and priorities at the same time. A patient and empathetic approach when supporting vulnerable residents or individuals with accessibility requirements. Confidence communicating with contractors, Housing Associations, site teams and internal stakeholders. The ability to work independently and manage your own workload effectively. Comfortable attending construction or project sites when required. Experience/Qualifications Required: Previous experience within resident liaison, customer service, housing administration, community engagement or project administration. Experience managing records, coordinating appointments and maintaining accurate information. Previous experience communicating directly with residents or customers. Full UK driving licence. CSCS card. Experience working with vulnerable residents or customers requiring accessible communication. An understanding of site-based operations or construction environments. Experience within social housing, Housing Associations, property maintenance, planned works, construction, retrofit or energy efficiency would be particularly beneficial. Previous experience working with Housing Associations, Local Authorities or Advice Centres would be advantageous. Knowledge of retrofit, green energy, BEIS or Local Authority schemes would be beneficial but is not essential. Company information: This contract vacancy is being advertised by Rullion Ltd. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDOT-MW Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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Sales Quality Assurance Analyst
Rullion - Nottingham, Nottinghamshire
£14.44 to £14.44 an hour
HybridTemporaryFull time
Role description We are looking for a detail-focused and analytical Sales Quality Assurance Analyst to support the review of sales interactions across internal and partner sales channels. You will independently review recorded sales interactions alongside CRM and system information to ensure customers have been provided with accurate information, appropriate support and fair outcomes. Your findings will provide evidence-based assurance and help identify recurring themes, areas for improvement and potential risks across sales quality, regulatory compliance and customer experience. Key Responsibilities Review recorded sales interactions against agreed quality, regulatory and customer outcome standards. Check that customers have been provided with accurate information, including tariffs, prices, key terms, payment arrangements and required disclosures. Compare call recordings against CRM records, system information, consent details and sales classifications to ensure information is accurate and consistent. Identify potential customer vulnerability or additional support needs and assess whether these have been appropriately recognised and handled. Record clear, accurate and evidence-based findings from each review. Identify recurring errors, trends or emerging themes and raise these with the Sales Quality Lead. Escalate significant concerns or potential customer harm promptly through the appropriate process. Provide clear evidence and insight to support wider conversations with Sales, Partnership and other relevant teams. Participate in calibration sessions to ensure quality standards and scoring are being applied consistently. Keep up to date with changes to tariffs, regulations, systems, processes and quality assurance guidance. Complete agreed volumes of quality assurance activity while maintaining a high level of accuracy and attention to detail. Experience and Qualifications Essential · Strong attention to detail and analytical skills. · Confident listening to recorded customer interactions while reviewing supporting information across different systems. · Able to identify inconsistencies and confidently question information where something does not look or sound right. · Fair, objective and consistent when applying agreed quality standards. · Strong written and verbal communication skills. · Able to clearly document findings and provide constructive, evidence-based feedback. · Good organisational skills with the ability to manage priorities and work independently. · Comfortable working to agreed productivity, quality and accuracy expectations. · Strong focus on customer outcomes and delivering a fair customer experience. Desirable · Previous experience within Quality Assurance, Call Quality, Call Monitoring, Sales Compliance, Customer Service Quality or a similar role. · Experience reviewing customer or sales interactions within a contact centre environment. · Experience working within a regulated industry such as energy, utilities, financial services, insurance or telecommunications. · Understanding of vulnerable customers and additional support requirements. · Experience using CRM systems and reviewing information across multiple systems. · Experience identifying trends, recurring issues or root causes from quality reviews. Company information: This contract vacancy is being advertised by Rullion Ltd Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDENG-NW Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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Business Development Manager
GoodPeople - Theale, Berkshire
£65,000 to £66,000 a year
HybridPermanentFull time
Business Development Manager - Construction and Building Technology Location: Theale, Berkshire Salary: Around 65,000 per year plus company Tesla and commission Contract Type: Full-time, Permanent Working Pattern: Hybrid, predominantly client-facing About the Role This is a genuine new business sales role focused on growing a UK client base within the construction and property sectors. You will identify potential projects and clients, build relationships with decision-makers and industry influencers, develop opportunities and convert them into commercial outcomes. The role is particularly suited to an experienced B2B salesperson from building technology, smart buildings, HVAC, lighting, building controls, automation, M and E, MEP or a related technical sector. You should be comfortable engaging with M and E contractors, MEP consultants, architects, specifiers, developers and other construction-sector decision-makers. You will take ownership of your own pipeline and proactively identify opportunities rather than relying primarily on an existing customer base or inbound enquiries. Experience selling into residential developments, student accommodation, hotels, hospitality, commercial property, social housing or other large-scale building projects would be valuable. The role is hybrid and predominantly client-facing, with regular meetings with prospective clients and industry stakeholders. Office attendance will be required when needed. Important to Know Full-time, permanent position Hybrid working Based in Theale, Berkshire Salary around 65,000 per year Company Tesla provided Commission available Genuine new business focus Building technology, smart buildings, HVAC, lighting, automation, controls, M and E or MEP experience strongly preferred Experience with M and E contractors, MEP consultants, architects, specifiers or developers highly relevant Strong B2B sales and prospecting experience required Strong communication and presentation skills essential Key Responsibilities Identify and develop new business opportunities across the UK Research upcoming building projects and potential commercial opportunities Identify decision-makers and project stakeholders Proactively source and develop new clients Build relationships with M and E contractors, MEP consultants, architects, specifiers and developers Develop relationships across relevant construction and property sectors Conduct telephone, Teams and face-to-face sales meetings Understand customer requirements and identify suitable building automation solutions Present products and solutions clearly and commercially Qualify opportunities and assess their commercial potential Arrange and progress meetings with prospective clients Manage opportunities from initial contact through to commercial outcome Maintain accurate CRM records and follow up consistently Build and manage a strong sales pipeline Work closely with senior management and the wider business development team What We're Looking For Proven experience in B2B external sales or business development Strong track record of generating new business Experience selling a technical product, solution or service into construction or property Experience within building technology, smart buildings, HVAC, lighting, automation, controls, M and E, MEP or a related sector strongly preferred Experience engaging with M and E contractors, MEP consultants, architects, specifiers or developers Strong prospecting and lead generation skills Confidence engaging with senior stakeholders Strong commercial awareness and focus on results Excellent communication and relationship-building skills Strong organisation and follow-up skills Comfortable managing an independent sales pipeline Self-motivated, proactive and commercially focused Desirable Experience Around 10 years of B2B sales or business development experience in a relevant sector Experience working for a manufacturer or technology-led business Experience selling building automation, smart building technology, HVAC, lighting or controls Existing construction or property-sector relationships Experience identifying projects through networking, project intelligence or direct prospecting CRM and structured pipeline management experience
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