Domiciliary Care Assistant - Days
Bupa - Cheltenham, England
PermanentPart time
Job Description: Domiciliary Care Assistant - Days (NO TRAVEL AS FIXED LOCATION) Richmond Villages Cheltenham, Hatherley Lane, Gloucestershire, GL51 6PN 24hrs per week with alternate weekends, 6 hour and 12 hour shifts (07:00-13:00, 08:00-14:00, 14:00-20:00 and 08:00-20:00) £13.25 per hour - Paid breaks with £500 welcome bonus We make health happen At Bupa, we provide support when it's needed most, and our Richmond Villages Cheltenham offer luxury retirement living, an aspirational lifestyle for our residents, and our top-tier accommodation is matched by superior service. We provide person-centred care that supports independence and respects individual choice, enabling our residents to lead their best lives. We take pride in our carehome.co.uk review score of 9.9 out of 10. As a Domiciliary Care Assistant, your role is to help residents make the most of life, and in exchange, we will support you in reaching your full career potential. We are currently seeking Assistants at various levels to provide a variety of domiciliary, residential, nursing, and dementia care services as required. Our Domiciliary Care Assistants are the spark that ignites the spirit of our award-winning retirement village. Their endless enthusiasm and gentle care raise spirits, turning every moment into a cause for joy. You'll help us make health happen by: Whilst no two days will be the same in this role, as we adapt to the needs of our residents across the village. It's likely you'll be covering a variety of duties across our onsite apartments and onsite care home, such as: Assisting residents with personal care duties such as bathing, dressing and continence care in their own homes within the Village. Providing the highest standards of care, you'll champion the dignity, and independence of all our residents Supporting at mealtimes where appropriate; serving meals in their apartments or within the care home. This might involve supporting them to walk, transferring them in a wheelchair or using a hoist Helping to promote mental and physical activity of residents through hobbies, interests or activities within the village Answering emergency calls when care alert system is activated Working with the Domiciliary Care Manager and other external professionals such as GPs, Chiropodists, Occupational Therapists and Physiotherapists where appropriate Admin duties: keeping accurate records - maintaining full documentation at all times to show care given, activities and any changes to their health Key Skills / Qualifications needed for this role: Your experience in a care or dementia setting, or perhaps a Level 2/3 qualification in Health & Social Care (or equivalent), is commendable. However, it's your passion for caring for others, honouring their choices, and prioritizing their safety and well-being that truly stands out. As an excellent listener with an optimistic attitude, you engage confidently with both residents and their families, recognizing the paramount importance of confidentiality in our work. With a readiness to set a positive example and assist the broader team, you provide care with dignity and empathy, striving daily to bring joy to our residents. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support - all available from one phone number 24/7. Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350 Free meal with every shift. 28 days holiday. Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money! Interest- free annual travel Loan to enable the purchase of public transport annual season tickets. Wagestream - Have early access up to 40% of your earned wages within minutes. Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan. My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing. We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences. Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Part time Job Area: Care Home - Care Assistants Locations: Richmond Village Cheltenham
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Counsellor (Face to Face) - Staines
Bupa - Staines-upon-Thames, England
PermanentPart time
Job Description: Counsellor - Mindplace (Face to Face) Bupa Staines, 4 Pine Trees, Chertsey Lane, Staines, TW18 3DZ Permanent Competitive salary + Fantastic benefits Part-time hours available: Minimum of 3 days per week Full-time roles are available, offered on a hybrid basis - combining both onsite and remote working Session Requirements: We can offer sessions from Monday to Friday - 08:00 am or 09:00am to15:30 / 17:00 5 appointments per day We make health happen As an employee at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients every day. Your Role: As a Counsellor/Psychotherapist, you will provide high-quality, effective, and safe remote counselling to Bupa customers over the short, medium, or longer term. You will work independently and as part of a multi-disciplinary clinical team, liaising daily with internal and external services, organisations, and safeguarding agencies. Responsibilities: Provide high-quality counselling or brief interventions with excellent clinical outcomes. Deliver comprehensive assessments and formulations to drive evidence-based interventions. Offer different models of service delivery, including face to face sessions Adhere to Bupa's case management processes and collaborate with Clinical Leads and the wider therapy team. Follow sessional limits based on the client's company benefits. Provide signposting or onward referrals as needed. Offer ad-hoc or one-off wellbeing support and coaching. Conduct one-off assessments and referral recommendations. Deliver group psychoeducation, raise mental health awareness, and promote mental wellbeing through remote presentations, workshops, and training. Work autonomously within professional guidelines and Bupa's service policies and procedures. Attend regular clinical supervision and team meetings. Collaborate with the operational and clinical team to improve client and employee experiences. Qualifications: Essential: BACP Accredited Counsellors/Psychotherapists NCPS Professional Accredited Registrants UKCP Registered Psychotherapeutic Counsellors/Psychotherapists 3 years of full-time post-qualification counselling experience. Desirable: Training in incident support. Corporate experience and business understanding. Key Skills & Experience: General adult mental health specialism experience. Proficiency in Microsoft Systems and electronic medical record systems. Ability to evaluate, plan, and prioritise workload within demanding time scales. Proven customer service and client liaison experience. Excellent clinical knowledge application. Strong presentation and interpersonal communication skills. Professional and personal drive. Enthusiastic, self-motivated, and self-sufficient. Rapid and decisive response capability. Excellent team player. Strong problem-solving skills. Experience managing own caseload and working towards individual targets and outcomes. Efficient diary management and time boundary maintenance. High standards in written and oral communication. Diverse and varied clinical experience. Personal Characteristics: Well-developed communication skills. Effective time management. Ability to work autonomously in a busy environment. Understanding of the business environment. Ability to work well within a multi-disciplinary team. Awareness of KPIs and ability to work in a fast-paced environment. Effective diary utilisation planning within a two-week lead time. Benefits: Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme, covering mental, physical, financial, social, and environmental wellbeing. We support flexible working and offer a range of family-friendly benefits. Joining Bupa in this role, you will receive: Equivalent to 25 days holiday per year, increasing with length of service, with the option to buy or sell. Enhanced pension and life insurance. Support with travel costs via a season ticket loan or cycle2work. Discounted access to online gym sessions. Annual performance-based bonus. Bupa health insurance as a benefit in kind. Option to join dental insurance scheme at a discounted rate. Access to our Digital GP platform on your mobile. Emotional wellbeing support. Access to family mental health line. Financial wellbeing channels. Support for carers. Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”. We champion diversity and understand the importance of our people representing the communities and customers we serve. We especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Part time Job Area: Clinical Services Locations: Mindplace Chertsey, Mindplace Staines
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Sales Advisor
Bupa - Salford, England
PermanentFull time
Job Description: Sales Advisor Salford Quays, M50 3SP Full Time hours (Monday to Friday only) Salary is from £26,550 plus commission (OTE £33,100) Permanent - Full Time - 37.5 hours per week (Monday-Friday only) This role is office based with potential for Hybrid working options available once signed off - This is not a fully remote working position. We make health happen. You'll be working within our UK Insurance function, which provides a range of health insurance options which can give customers access to diagnosis, treatment and specialist support services. The benefits available to our customers include access to Bupa-approved consultants, breakthrough treatment and drugs, our 24/7 Anytime Healthline and cancer cover that comes with the Bupa cancer promise. What you'll be doing Acting as a subject matter expert you will work as part of a team handling new business enquiries and across its existing business retention portfolio. You'll provide quality support to clients in line with Bupa standards, putting them ‘at the heart of everything we do' while working to achieve sales targets in line with business plans. You'll comply with regulatory and legislative requirements as appropriate and support senior team members in delivering service improvement initiatives. You'll build relationships and expand your portfolio, making your own contribution to our culture of outstanding performance. What's a typical day? You'll provide quality client service to potential customers and clients in line with Bupa standards and reputation, and make sure telephony activity requirements are achieved. You'll take ownership of customer queries, identify and understand the customers' needs and resolve them appropriately. You'll aim to achieve quality and volume targets as outlined in the business plan, whilst demonstrating a thorough understanding of Bupa products and services and sell appropriately. All your activity will comply with FCA or CQC regulations. Furthermore, you'll engage with the clients and work with peers and colleagues across Bupa to draw upon all available resources and make use of these to provide the highest quality service possible. Key Skills / Qualifications needed for this role: You MUST have telephony-based sales experience and a clear, confident technique Enthusiasm and desire to learn and understand Bupa products and policies, and understanding of the importance of working ethically and compliantly in a regulated environment An empathetic and sensitive approach whilst having engaging stakeholder management and effective relationship-building skills Excellent standard of written communication You will be a collaborative team player with the ability to take ownership of queries to resolution by using outstanding communication skills, with a consultative, credible manner A customer-focused, target-driven, flexible approach Experience in sales would be amazing, but not essential. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: • 25 days holiday, increasing through length of service, with option to buy or sell • Bupa health insurance as a benefit in kind • An enhanced pension plan and life insurance • Annual performance-based bonus • Onsite gyms or local discounts where no onsite gym available • Various other benefits and online discounts Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: Call Centre Locations: Bupa Place
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General Practitioner
Bupa - Norwich, England
PermanentFull time
Job Description: General Practitioner Bupa Health Centre Norwich, NR3 3BE Competitive Salary and Fantastic Benefits Working Monday, Wednesday and Thursday We make health happen. As an experienced Doctor, you'll be making a difference every day. At Bupa, feel less pressured in a flexible and dynamic role. With a supportive network and a healthy work-life balance, expect autonomy and an environment where collaboration is celebrated. You'll help us make health happen by: You will deliver primary care consultations and health assessments to customers of Bupa Health Clinics, ensuring a high-quality service which delivers high customer satisfaction. We have a network of dedicated Bupa Health Clinics across the UK (which have superb CQC reports), and you will be joining a community of over 200 GP's delivering services and treatments to everyone - not just those with health insurance. Key Skills / Qualifications needed for this role: Being a Bupa GP means a rewarding role with more time to explore patient needs, more time to listen, and ultimately more job satisfaction. Your duties will include, but not limited to: Delivering face to face health assessments and private GP consultations. Undertaking clinical work in accordance with the standards of good clinical practice. Attending and participating in clinical meetings / training sessions as required. Participating in an annual clinical review and competency assessments within Bupa. Working with the Lead Physician on quality improvement activities including audits. Providing clinical advice and guidance to colleagues, which may include health advisors and administrative staff. What you'll bring: GMC GP Registration. A professional, but not robotic manner - your caring nature should extend across patients and colleagues. Current Basic Life Support (BLS) training certificate. Current Adult and Children Safeguarding Level 3 training certificate. Member of a Medical Defence Organisation. Great time management and flexibility. Current experience in general practice with good clinical decision-making skills. Taking pride in your work and in doing the best job you can. IT Proficiency including MS office, e-records and e-prescribing. Undertakes regular CPD activities in line with requirements of appraisal and revalidation. We are here for you: You'll have a support network around you, giving you the time to dedicate to each patient. You also be given the training to ensure you always reach your best. We will provide you with: Support from the administrative and clinical staff. Protected time to ensure you are as productive as possible and have the appropriate time needed with each patient. Reassurance of a good work-life balance. Benefits: Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: Paid indemnity. Annual pay review. Paid study leave. CPD opportunities and access to leadership courses. 25 days holiday, increasing through length of service, with option to buy or sell. Bupa health insurance as a benefit in kind. An enhanced pension plan and life insurance. Annual Health Services Bonus Scheme Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com To find more information or have any questions before applying, please contact Ariana Lacerda on ariana.lacerda@bupa.com Time Type: Full time Job Area: Clinical Services Locations: Clinics - Norwich
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Reception / Administrator
Bupa - Guildford, England
PermanentFull time
Job Description: Receptionist / Administrator Bupa Health Centre, Guildford, GU1 4HD Permanent Full Time - 40 hours per week Monday to Friday (plus potential occasional Saturdays) Flexible rolling shifts (to be confirmed) - 7am to 3.30pm or 9am to 5.30pm £27,900 per annum plus fantastic benefits We make health happen At Bupa, our purpose is simple, helping people live longer, healthier, happier lives and making a better world. As a Receptionist / Administrator within our Health Clinics team, you'll play a vital role in creating a positive experience for every customer who visits our centre. You'll be the welcoming face of Bupa, ensuring reception and administrative activities run smoothly while supporting our clinical teams to deliver an exceptional healthcare service. This is a varied and rewarding role where you'll manage customer enquiries, coordinate appointments, maintain accurate records, and support the end-to-end customer journey. You'll be part of a collaborative team dedicated to providing outstanding service and making health happen for our customers every day. You'll help us make health happen by: Greeting and welcoming customers, ensuring a professional and friendly experience from arrival through to departure. Managing incoming telephone calls, emails and customer enquiries efficiently and professionally. Supporting the administration of appointments, bookings, amendments and cancellations across clinic systems. Preparing customer documentation and ensuring records are accurate and up to date. Processing customer payments, invoices, credit notes and other financial administration tasks. Managing customer reports, results, correspondence and associated follow-up activities within agreed timescales. Maintaining clean, safe and welcoming reception and waiting areas. Working closely with clinical colleagues to support the customer journey and ensure excellent service delivery. Supporting quality standards, compliance requirements, audits and health and safety procedures across the centre. Key Skills / Qualifications needed for this role: Previous experience in a customer service, reception or administrative role. Strong communication and interpersonal skills with the ability to build rapport with customers and colleagues. Excellent organisational skills and the ability to prioritise tasks effectively in a busy environment. Good IT skills, including experience using Microsoft Office applications. High levels of accuracy and attention to detail. Ability to work both independently and as part of a team. GCSE level education or equivalent. Knowledge of medical terminology would be advantageous but is not essential. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical, to financial, social and environmental wellbeing. Joining Bupa in this role, you'll receive: 25 days holiday, increasing through length of service, with the option to buy and sell leave. Bupa health insurance as a benefit in kind. Enhanced pension plan and life insurance. Access to a range of health and wellbeing initiatives and benefits. Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose: helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all our people to ”Be You at Bupa”. We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. As a Disability Confident employer, we offer a guaranteed interview to every disabled applicant who meets the minimum criteria for the role. We'll make sure you're treated fairly and offer reasonable adjustments as part of our recruitment process to anyone who needs them. If you have any queries on the position, please feel free to reach out to ellis.logan@bupa.com for more information. Time Type: Full time Job Area: Administration Locations: Clinics - Guildford
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Group Head of Third Party Risk Management - Frameworks & Engagement
Bupa - London, England
PermanentFull time
Job Description: Group Head of Third Party Risk Management - Frameworks & Engagement London - 2/3 days per week in the office Full time - 35 hours Competitive salary & fantastic benefits package The closing date for all applications is Monday 16th November, 2026 We make health happen! At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. Delivering on that purpose relies not only on our own people and capabilities, but on the strength, resilience and integrity of the organisations we choose to work with. As Head of Third Party Risk Management- Frameworks and Engagement (TPRM), you'll provide Group-wide leadership for our approach to third-party risk, setting the direction, frameworks and oversight that enable our businesses to manage third-party relationships confidently and consistently. We're looking for someone who genuinely knows TPRM, combining deep subject-matter expertise with the credibility and influence to work across a complex international organisation and help turn strong frameworks into effective practice. If you're looking for an opportunity to bring your TPRM expertise to an organisation where what you do genuinely matters, we'd love to hear from you. You'll have the opportunity to make an impact at Group level, helping to strengthen Bupa's resilience while ultimately supporting our purpose for the people and communities we serve. How you'll help us make health happen: Shape our Group-wide TPRM framework Lead the management, implementation and ongoing development of Bupa's TPRM frameworks, ensuring evolving regulatory requirements are reflected in our approach and documentation. Own the design of key controls and KRIs, providing meaningful reporting and insight to management committees. Oversee Market Unit adherence to Group frameworks, helping ensure a consistent and robust approach to third-party risk across Bupa. Set the strategy and direction for TPRM Define and lead the strategic direction for TPRM across Bupa, translating Group expectations into an approach that works effectively across our different businesses. Work with our Market Units to support the implementation and continued development of their TPRM operating models and strategies. Provide effective oversight and governance Lead senior TPRM stakeholder committees and provide clear, insightful reporting and briefings to Board committees. Maintain oversight of TPRM capabilities across our Market Units, ensuring processes are robust and aligned with leading industry standards. Track actions and findings arising from reviews, ensuring they are appropriately documented and completed in a timely way. Build strong relationships and strengthen capability Build trusted relationships with Heads of TPRM and wider teams across Bupa, helping embed third-party risk requirements into business practices and supporting the continued maturity of our capabilities. Develop relationships with TPRM leaders across the industry and peer organisations, using external insight to understand maturity and ensure our approach remains appropriate and proportionate. Provide guidance to Market Units on the implementation of TPRM and support training and communications across the organisation. Turn data into meaningful insight Lead the development and implementation of TPRM management information and reporting, interpreting metrics and third-party risk data into meaningful insight for different senior audiences. Manage TPRM reporting in line with Bupa's risk appetite, working across multiple Market Units to bring together accurate and timely data. Lead data governance activity across the business to strengthen the quality and consistency of information provided to management. Develop our TPRM tooling capability, including management dashboards that provide clear visibility of third-party risks. Ensure processes, risks, recommendations and supporting documentation meet Bupa's policies and relevant regulatory requirements. Skills & experience needed for this role: We're looking for an experienced TPRM leader who can bring deep expertise alongside the judgement, curiosity and influence needed to operate effectively across a complex global organisation. You'll bring: Deep expertise in Third-Party Risk Management, developed within complex global organisations, ideally with federated operating models, alongside a strong understanding of Operational Risk, Operational Resilience and the wider role TPRM plays in protecting an organisation and its customers. Strong experience of developing and evolving TPRM frameworks, with the technical depth to understand what good looks like and a strong understanding of global regulatory requirements and how these translate into effective, proportionate risk management. Credible and engaging leadership, with the communication, stakeholder management and influencing skills to build trusted relationships, constructively challenge and create alignment with senior stakeholders across different businesses and functions. A genuinely global mindset, comfortable working across different cultures and geographies and able to adapt your approach to different markets, operating environments and levels of TPRM maturity. An analytical and forward-looking approach, with the curiosity to ask the right questions, interpret complex business requirements and data, and bring objective, creative and lateral thinking to challenges and decisions. Sound judgement, resilience and attention to detail, with the tenacity to work through complex issues, handle sensitive matters with appropriate discretion and maintain quality in a dynamic, fast-paced environment. An understanding of Bupa, our products and the markets in which we operate would be valuable Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. In this role you will receive the following benefits and more: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual management bonus Car allowance Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: grouprecruitmentandtalent@bupa.com Time Type: Full time Job Area: Locations: Angel Court, London
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Administrative Assistant
Bupa - London, England
PermanentFull time
Job Description: Administrative Assistant - Mindplace Location: Fulham Broadway, SW6 1AH £30,500 per annum plus excellent benefits Working Hours are between: 08:00 to 22:00 & rotational weekends 09:00 to 17:00. Shift patterns are organised in advance and usually over 5 day week, with 1 day in lieu when working a weekend day. Shift Pattern: To support our clients, our Mind Place centres opening hours are: Rotating rota: Shifts are scheduled in advance and take place between 8:00am and 10:00pm, Monday to Friday. Weekend coverage: Occasional weekend shifts ( 9:00am to 5:00pm) are required, with a day off in lieu provided during the week, maintaining a 5-day working week. We believe caring for your mind should feel as natural as caring for your body. That's why we're creating dedicated spaces with expert face-to-face support, grounded in nearly 80 years of trusted Bupa care. As an employee at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients every day. We make health happen We are looking for a dedicated individual to efficiently and effectively manage all administrative and receptionist activities. This role is essential for the smooth operation of our centre and is crucial in providing outstanding customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to excellent service will help create positive experiences for everyone who visits us. You'll help us make health happen by: Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails Proactive in maintaining a well-presented reception and waiting areas Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results Ensure all customers have the correct paperwork to support their visit - appointment packs (where applicable), clinical file preparation and consent forms Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA Ensure all customer details are correct, customers have arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines Assist in bookings of mammograms and MSK referrals (where delivered at the centre) Post - collect, open, date stamp, distribute incoming post, and post outgoing post. Generate letters as required by the business. Monitor stocks and order goods when required. Process invoices/delivery notes as per Bupa policy Play an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required. Key Skills / Qualifications needed for this role: Previous reception and administrative experience within a busy customer-facing environment. Experience managing appointments, handling enquiries and maintaining accurate records. Excellent communication skills, both written and verbal. Ability to deliver a professional, friendly and welcoming service to patients, customers and colleagues. Experience handling confidential and sensitive information in line with data protection requirements. Competent in using Microsoft Office applications and database, CRM or appointment booking systems. Well organised, reliable and proactive, with strong attention to detail. Knowledge of medical terminology, or the ability to quickly learn and understand medical terminology (desirable) Personal characteristics: Flexible with hours, days and shift patterns Adaptable to a changing environment Resilient and driven to provide a world class service in challenging situations Well-developed communication skills. Effective time management. Ability to work autonomously in a busy environment. Understanding of the business environment. Ability to work well within a multi-disciplinary team Benefits: Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: 25 days' holiday (increasing with service) + option to buy/sell 3 paid volunteering days Enhanced pension & life insurance Bupa health insurance Discounted dental cover Digital GP access Emotional and family wellbeing support Financial wellbeing resources Support for carers Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Please note: We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to submit their application as soon as possible. Time Type: Full time Job Area: Administration Locations: Mindplace Fulham Broadway
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Assistant Chef
Bupa - Donnington, England
PermanentFull time
Job Description: Assistant Chef - 30 hours per week Location: The Donnington Care Home, Wantage Road, Donnington, Newbury RG14 3BE Contract: Permanent - Full Time Hours: 30 hours per week and alternate weekends Salary: £14.09 to £15.59 per hour depending on experience Welcome Bonus £1000* CQC rating: Good Carehome.co.uk rating: 9.7 / 10 This role requires you to have your own transport due to the home's location. However, subsidised taxi transport may be available to support travel to and from the home. We're looking for a talented and enthusiastic Assistant Chef to join our friendly team at Donnington Care Home. If you have a passion for fresh food, enjoy creating nutritious and delicious meals, and want to make a real difference to the lives of our residents, we'd love to hear from you. What You'll Be Doing As an Assistant Chef, you'll work closely alongside and report directly to the Chef Manager, supporting them in the day-to-day running of the kitchen and ensuring an exceptional dining experience for our residents. You'll play a key role in delivering high-quality food and service by: · Preparing and cooking high-quality, nutritious meals using fresh ingredients. · Creating varied menus that cater for individual dietary requirements, preferences and nutritional needs. · Supporting residents to feel at home through excellent food and dining experiences. · Helping to lead, train and motivate kitchen team members in food preparation, cooking and service standards. · Maintaining high standards of food safety, hygiene and cleanliness in line with HACCP, COSHH and company procedures. · Assisting with stock control, ordering and budget management. · Supporting special events and celebrations, including birthday parties, seasonal events and themed dining experiences. What We're Looking For You'll be someone who genuinely enjoys cooking and takes pride in producing nutritious, well-presented meals. You'll also have: · Previous experience working in a fresh food kitchen environment. · Relevant food hygiene qualifications/certificates. · A good understanding of food safety and hygiene standards. · Strong organisational and communication skills. · A positive and flexible approach, with a willingness to bring new ideas to the kitchen. · A passion for enhancing residents' wellbeing through great food and meaningful interactions. · Most importantly, you'll enjoy building relationships with residents and making every meal a memorable experience. Why Join Bupa? Our benefits are designed to support your health, wellbeing and financial security. As part of the team, you'll receive: · My Healthcare - 24/7 access to GP appointments, physiotherapy, mental health support and more. · Annual healthcare allowance worth approximately £350 to spend on selected Bupa healthcare products. · Stream - access up to 40% of your earned wages before payday. · Enhanced sick pay scheme for frontline colleagues. · Free meal on every shift. · Long service rewards including additional holiday and recognition awards. · Interest-free annual travel loan. · Bupa pension schemes. · Discounts at a wide range of gyms and fitness facilities. Access to Viva, our global wellbeing programme supporting physical, mental, financial, social and environmental wellbeing. The Donnington in Newbury focuses on round-the-clock support for a wide range of needs. Care provision includes nursing or residential care, convalescence and respite, as well as palliative care support and help for adults with Parkinson's. Residents can stay for a week, a month or longer- however long residents or loved ones need support. They'll get to relax and meet new friends, giving families complete peace of mind. The home has a dedicated respite room that can be booked up to six months in advance, staff are happy to accept last-minute requests too. With scenic countryside surroundings, this converted red-brick Victorian house offers comfortable social environments, light and airy lounges, en-suite bedrooms and on-site therapies. The chef works hard to achieve a menu that pleases each resident, with all food home-cooked and nutritionally balanced. Many activities and fulfilling pastimes are enjoyed within the house, including art classes and musical recitals, with summer fetes and other annual events adding further to home life. Be You at Bupa At Bupa, diversity is at the heart of who we are. We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive workplace where everyone feels valued and supported. We are proud to be a Level 2 Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum criteria for the role. Reasonable adjustments are available throughout the recruitment process. Apply today and help us make health happen. * Your welcome bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and NI. T&Cs Apply. **Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer. Time Type: Full time Job Area: Care Home - Facilities & Home Support Locations: The Donnington
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Head of Infection Prevention and Control
Bupa - London, England
PermanentFull time
Job Description: Head of Infection Prevention and Control Location: Cromwell Hospital, London Permanent | Full time (37.5 hours) Hybrid - 4 days onsite, 1-day WFH Competitive Salary We make health happen We're looking for an experienced and influential Head of Infection Prevention and Control to lead the development, delivery and continuous improvement of our Infection Prevention and Control (IPC) strategy across Cromwell Hospital and its Diagnostic and Outpatient Centres. As a key member of the Hospital's Senior Leadership Team, you'll provide visible, credible leadership and independent assurance, ensuring our systems, environments and ways of working meet regulatory requirements, national standards and recognised best practice. How you'll help us make health happen Lead the IPC strategy, annual programme and governance framework, ensuring alignment with organisational priorities and emerging risks. Chair the Infection Prevention and Control Committee, providing clear oversight of performance, compliance, risk and improvement. Provide expert advice, independent assurance and constructive challenge to executive, clinical and operational leaders. Ensure the organisation remains inspection-ready and compliant with relevant statutory and regulatory standards. Lead IPC incident and outbreak oversight, ensuring timely investigation, learning, escalation and organisational improvement. Design and deliver comprehensive IPC audit and surveillance programmes, using data and insight to identify trends, risks and improvement opportunities. Champion innovative, sustainable and technology-enabled solutions that reduce infection risk and improve patient and colleague experience. Key Skills / Qualifications UK-registered healthcare professional, for example NMC, HCPC, GMC or equivalent. Postgraduate qualification in Infection Prevention and Control, Public Health or a related field, or currently working towards one. Significant post-registration experience within an acute, complex hospital or secondary-care setting. Extensive IPC experience in a dedicated senior role, with senior leadership experience at Head of, Lead or equivalent level, such as NHS Band 8a or 8b. Proven experience leading organisational surveillance, assurance, governance, risk management, audit and Board-level reporting. Strong knowledge of national IPC guidance, healthcare-associated infection prevention and regulatory requirements. Ability to influence multidisciplinary teams, provide constructive challenge and lead sustainable organisational change. Excellent analytical, communication, coaching and presentation skills, with a visible and collaborative leadership style. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits. Joining Bupa in this role you will receive the following benefits and more: Equivalent to 25 days holiday per year, increasing through length of service, with the option to buy or sell. Bupa health insurance as a benefit in kind. An enhanced pension plan and life insurance. Annual performance-based bonus. Onsite gyms or local discounts where no onsite gym is available. Various other benefits and online discounts. Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all our people to ”Be you at Bupa.” We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview or assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone who needs them. Time Type: Full time Job Area: Clinical Services Locations: Cromwell Hospital London
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Clinical Unit Manager
Bupa - London, England
PermanentFull time
Job Description: Clinical Unit Manager Bupa Wharfside Health Centre, 50 Bank Street, E14 5NT Permanent, Full time (37.5 hours) Mon-Fri with occasional Saturday work (1 or 2 Saturdays a month) Salary: Competitive We make health happen This is an exciting opportunity to lead nursing and clinical services in a purpose-built Specialist Diagnostics & Dental Centre. Featuring state-of-the-art facilities including MRI, CT, X-ray, and mammography, the centre delivers a wide range of outpatient, diagnostic and day case procedure services across multiple specialities. As Clinical Unit Manager, you'll play a pivotal role in establishing and embedding clinical services, creating pathways and processes that deliver outstanding patient care and experience. You'll be a visible leader, driving clinical excellence, governance, and innovation while supporting the seamless transition of patients across care pathways within Bupa's London network. How you'll help us make health happen Lead the design, implementation, and monitoring of care pathways and clinical service delivery models. Ensure safe staffing levels and skill mix, maintaining competence across nursing teams. Drive quality assurance programmes and manage clinical audits to improve patient care. Provide strong, visible leadership and act as a role model for inclusive culture and clinical excellence. Oversee operational delivery, resource utilisation, and financial management within budgetary expectations. Manage complaints, incidents, and embed learning to continuously improve care standards. Support recruitment, retention, and development of a highly engaged nursing team. Collaborate with consultants and multidisciplinary teams to optimise patient pathways and experience. Deputise for the Centre General Manager as required. Key Skills / Qualifications Essential: Registered Nurse (Adult) with live NMC registration. Bachelor's degree or equivalent professional education. Teaching/assessing qualification. Management qualification or working towards one. Significant experience in a senior nursing role within Outpatient/Diagnostic settings. Experience leading new service implementation and managing clinical audits. Strong knowledge of NMC Codes, governance, and resource management. Excellent leadership, communication, and financial awareness. Desirable: Diploma in Management Studies or equivalent. Safe sedation training. Experience in radiology nursing, theatres/anaesthetics, or research and development. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: Payment of professional registration fees Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell. Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: Nursing & Theatres Locations: Canary Wharf
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