Duty Manager
Leonardo Hotels
PermanentFull time
The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Duty Manager, you'll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations. We're looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality! As a Duty Manager, you will: * Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality * Have strong operational knowledge with the ability to work across departments as required * Support other managers with interviews and recruitment- it's a team effort * Coach and train new starters- we want everyone to feel confident in their new role! * Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly * Collaborate with your local HR team to host engaging activities for the team * Preferably have experience working in a branded hotel or restaurant. > This role will involve a mixture of early and late shifts, as well as weekends. Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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Receptionist
Leonardo Hotels
PermanentFull time
The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Receptionist you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! Working as part of a vibrant team, you'll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you'll be offering guests the real 5-star treatment at our hotel! If you're our ideal Receptionist, you will: * Be passionate to make a difference and eager to bring new ideas to the table * Be courteous to guests and colleagues at all times * Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city * Have top-notch organisational skills * Be dependable, and a reassuring influence for guests Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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Receptionist
Leonardo Hotels - Milton Keynes, Buckinghamshire
PermanentFull time
The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Receptionist you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! Working as part of a vibrant team, you'll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you'll be offering guests the real 5-star treatment at our hotel! If you're our ideal Receptionist, you will: * Be passionate to make a difference and eager to bring new ideas to the table * Be courteous to guests and colleagues at all times * Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city * Have top-notch organisational skills * Be dependable, and a reassuring influence for guests Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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Meeting & Events Assistant (Casual)
Leonardo Hotels
PermanentFull time
As a Meetings and Events (M&E) Porter you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! This is a hands-on position within the M&E department; with great attention to detail you'll be setting up, refreshing and clearing rooms to the high Leonardo standard! You'll work as part of a vibrant team to ensure all guests have a first-class experience with us. If you're our ideal M&E Porter, you will: * Be yourself! * Think on your feet to meet clients' needs- a great can-do attitude is spot on! * Have great communication skills: you'll be greeting organisers, ensuring guests' needs are met and working with others to achieve the department's KPIs * Be self-motivated and comfortable working alone at times * Work well in a team during large events >This role will involve both early and late shifts, as well as weekends. Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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Food and Beverage Assistant-2
Leonardo Hotels
PermanentFull time
As a Food and Beverage Assistant, you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! You'll be working as part of a vibrant team to deliver first-class hospitality to our guests in the hotel's restaurant and bar. If you're our ideal Food & Beverage Assistant, you will: * Share your positive energy with guests and your team * Ensure that guests have a great experience in our restaurant and bar, and are leaving with a desire to come back again! * Have a can-do attitude * Be confident in speaking with guests and the team - we love building a good rapport Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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Food and Beverage Assistant
Leonardo Hotels
PermanentFull time
As a Food and Beverage Assistant, you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! You'll be working as part of a vibrant team to deliver first-class hospitality to our guests in the hotel's restaurant and bar. If you're our ideal Food & Beverage Assistant, you will: * Share your positive energy with guests and your team * Ensure that guests have a great experience in our restaurant and bar, and are leaving with a desire to come back again! * Have a can-do attitude * Be confident in speaking with guests and the team - we love building a good rapport Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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Hotel Management Graduate Programme 2027
Leonardo Hotels - Manchester, Greater Manchester
ContractFull time
Just about to graduate or graduated last year and wondering what's next? With over 59 hotels in the UK & Ireland and over 300 worldwide, and award-winning L&D offerings, we have exciting opportunities to not only take part in our graduate programme but also grow within an ever-expanding company to achieve your career goals with the support of our L&D programmes. The Graduate Programme 18-month Management Development Programme The programme is a challenging mix of work experience, off the job learning and self-learning Exposed to as much of the hotel operation as possible through departmental rotation and relationship with Deputy General Manager or Operations Manager Early focus on the Duty Manager role and responsibilities within the first 3-6 months Fixed term contract with the aim of securing a permanent management role by the end of the programme. What we are looking for? A passion for genuine hospitality A proactive, positive and resilient attitude A degree in any of the following disciplines; Hotel/Leisure/Tourism or International Hospitality Ideally, you will have previously worked in an operational role in Hotels, Leisure or Tourism Flexibility on placement location to get the best out of your programme What's in it for you? 18-month Management Development Programme Extensive personal and professional development Support of industry professionals with a dedicated mentor along with a programme sponsor. What's next? Apply online here today! Applications close March 2027 We will be in touch by April 2027 You will take part in a 2-step process - 1 assessment centre and if successful, a final interview with the General Manager of your placement hotel Opportunities to start with us from August/September with the graduate programme commencing November 2027 Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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Hotel Management Graduate Programme 2027
Leonardo Hotels - Birmingham, West Midlands
PermanentFull time
Just about to graduate or graduated last year and wondering what's next? With over 59 hotels in the UK & Ireland and over 300 worldwide, and award-winning L&D offerings, we have exciting opportunities to not only take part in our graduate programme but also grow within an ever-expanding company to achieve your career goals with the support of our L&D programmes. The Graduate Programme 18-month Management Development Programme The programme is a challenging mix of work experience, off the job learning and self-learning Exposed to as much of the hotel operation as possible through departmental rotation and relationship with Deputy General Manager or Operations Manager Early focus on the Duty Manager role and responsibilities within the first 3-6 months Fixed term contract with the aim of securing a permanent management role by the end of the programme. What we are looking for? A passion for genuine hospitality A proactive, positive and resilient attitude A degree in any of the following disciplines; Hotel/Leisure/Tourism or International Hospitality Ideally, you will have previously worked in an operational role in Hotels, Leisure or Tourism Flexibility on placement location to get the best out of your programme What's in it for you? 18-month Management Development Programme Extensive personal and professional development Support of industry professionals with a dedicated mentor along with a programme sponsor. What's next? Apply online here today! Applications close March 2027 We will be in touch by April 2027 You will take part in a 2-step process - 1 assessment centre and if successful, a final interview with the General Manager of your placement hotel Opportunities to start with us from August/September with the graduate programme commencing November 2027 Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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Hotel Management Graduate Programme 2027
Leonardo Hotels - Belfast, County Antrim
PermanentFull time
Just about to graduate or graduated last year and wondering what's next? With over 59 hotels in the UK & Ireland and over 300 worldwide, and award-winning L&D offerings, we have exciting opportunities to not only take part in our graduate programme but also grow within an ever-expanding company to achieve your career goals with the support of our L&D programmes. The Graduate Programme 18-month Management Development Programme The programme is a challenging mix of work experience, off the job learning and self-learning Exposed to as much of the hotel operation as possible through departmental rotation and relationship with Deputy General Manager or Operations Manager Early focus on the Duty Manager role and responsibilities within the first 3-6 months Fixed term contract with the aim of securing a permanent management role by the end of the programme. What we are looking for? A passion for genuine hospitality A proactive, positive and resilient attitude A degree in any of the following disciplines; Hotel/Leisure/Tourism or International Hospitality Ideally, you will have previously worked in an operational role in Hotels, Leisure or Tourism Flexibility on placement location to get the best out of your programme What's in it for you? 18-month Management Development Programme Extensive personal and professional development Support of industry professionals with a dedicated mentor along with a programme sponsor. What's next? Apply online here today! Applications close March 2027 We will be in touch by April 2027 You will take part in a 2-step process - 1 assessment centre and if successful, a final interview with the General Manager of your placement hotel Opportunities to start with us from August/September with the graduate programme commencing November 2027 Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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Hotel Management Graduate Programme 2027
Leonardo Hotels - Edinburgh, Edinburgh
PermanentFull time
Just about to graduate or graduated last year and wondering what's next? With over 59 hotels in the UK & Ireland and over 300 worldwide, and award-winning L&D offerings, we have exciting opportunities to not only take part in our graduate programme but also grow within an ever-expanding company to achieve your career goals with the support of our L&D programmes. The Graduate Programme 18-month Management Development Programme The programme is a challenging mix of work experience, off the job learning and self-learning Exposed to as much of the hotel operation as possible through departmental rotation and relationship with Deputy General Manager or Operations Manager Early focus on the Duty Manager role and responsibilities within the first 3-6 months Fixed term contract with the aim of securing a permanent management role by the end of the programme. What we are looking for? A passion for genuine hospitality A proactive, positive and resilient attitude A degree in any of the following disciplines; Hotel/Leisure/Tourism or International Hospitality Ideally, you will have previously worked in an operational role in Hotels, Leisure or Tourism Flexibility on placement location to get the best out of your programme What's in it for you? 18-month Management Development Programme Extensive personal and professional development Support of industry professionals with a dedicated mentor along with a programme sponsor. What's next? Apply online here today! Applications close March 2027 We will be in touch by April 2027 You will take part in a 2-step process - 1 assessment centre and if successful, a final interview with the General Manager of your placement hotel Opportunities to start with us from August/September with the graduate programme commencing November 2027 Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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