Pensions Customer Administrator - Call centre role (Band 3)
Brook Street - Blackpool, Lancashire
£13.17 to £13.17 an hour
HybridTemporaryFull time
Pensions Customer Administrator - Call centre role (Band 3) Service Area NHS Pensions Services - Inbound calls Location Bickerstaffe House Talbot Rd, Blackpool FY1 3AH In person assessment on 9th November MUST BE AVAILABLE ON THIS DATE Recruitment Information Pay: 13.17 per hour Hours: 37.5 hours per week, Monday to Friday between 8:00am and 6:00pm Band: Band 3 - Pay Step Point 1 Contract: Hybrid working, with regular office attendance required 2+ times a month expectation Training & Equipment: Full IT equipment package and comprehensive training will be provided. About the Role As a Pensions Customer Administrator, you will play a vital role in delivering an outstanding customer experience for NHS Pension Scheme members, employers and stakeholders. Working as part of a collaborative team, you will manage customer enquiries and pension casework across multiple service areas while ensuring accuracy, efficiency and compliance with NHSBSA policies and procedures. This is a varied and rewarding role requiring excellent communication skills, strong attention to detail and the ability to manage multiple priorities in a fast-paced environment. You will work across a range of pension processes, applying legislation, policies and technical guidance to resolve customer enquiries and process pension-related transactions. Key Responsibilities Deliver high-quality customer service through telephone, email and written correspondence. Respond to a wide range of customer enquiries, including complex and sensitive pension-related issues. Process both standard and non-standard pension casework accurately and within agreed service levels. Analyse and interpret customer information, policies and procedures to make informed processing decisions. Maintain accurate customer records across multiple systems while ensuring a complete audit trail. Handle confidential and sensitive information in accordance with GDPR and NHSBSA policies. Manage customer expectations professionally, including resolving difficult or emotional situations with empathy and tact. Work flexibly across different pension workstreams to meet changing business and customer demands. Achieve individual and team performance, quality and productivity targets. Identify and escalate technical or system issues where appropriate. Contribute to continuous service improvement by suggesting and supporting improvements to processes and working practices. Support colleagues through knowledge sharing, coaching, mentoring or quality checking when required. Participate in personal development activities and the NHSBSA GROW performance process. What You'll Bring Essential Skills Excellent customer service and communication skills. Strong written and verbal communication skills. Ability to deliver excellent customer service while meeting deadlines and performance targets. Ability to manage multiple tasks and priorities simultaneously. Confidence handling complex customer enquiries and resolving issues. Ability to remain calm and professional when dealing with challenging or distressed customers. Strong organisational and time management skills. Flexible and adaptable approach to work. Ability to interpret policies, procedures and technical guidance accurately. Good attention to detail. IT literate with confidence using multiple computer systems. Essential Experience Experience working in a customer service-focused environment. Experience communicating with internal and external customers by telephone and in writing. Experience understanding and following detailed, complex technical instructions. Experience following detailed policies, procedures and quality standards. Experience managing a varied workload and responding to different customer enquiries. Desirable Experience Experience supporting customers via email or other digital communication channels. Experience working across multiple IT systems. Qualifications Essential GCSE English and Maths at Grade C (or equivalent) or above. Equivalent work-based experience will also be considered where appropriate. Desirable NVQ Level 3 (or equivalent) in Customer Service. Working Style This role requires a flexible approach, with the ability to work across multiple areas of the NHS Pensions Service according to business need. You will work collaboratively with colleagues and stakeholders while maintaining a strong customer focus and consistently delivering high standards of accuracy and service. Our Values As an NHSBSA employee, you will be expected to: Put customers at the centre of everything you do. Demonstrate professionalism, integrity and accountability. Promote equality, diversity and inclusion. Contribute to a positive, supportive and safe working environment. Support continuous improvement and innovation. Build positive working relationships across the organisation. Comply with all NHSBSA policies, procedures and regulatory requirements. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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Associate Management Advisor
Brook Street - Liverpool, Merseyside
£13.33 to £13.33 an hour
HybridTemporaryFull time
Associate Management Advisor Location: Liverpool Company: ManpowerGroup Job Type: Full-Time 37.5 hours per week Monday - Friday 9am-5.30pm Pay rate £13.33 Job Summary: We are seeking a dedicated and detail-oriented Associate Management Advisor to join our team. The successful candidate will ensure that ManpowerGroup associates are paid correctly and on time, deliver exceptional customer service, and address any pay-related queries efficiently. This role requires excellent communication skills, attention to detail, and the ability to work collaboratively with other departments. Associate Management is there to provide a 'best in class service' to Associates and clients, ensuring that their experience is productive, efficient and promotes ManpowerGroup as the partner of choice. Key Responsibilities: Ensure ManpowerGroup Associates are paid correctly and on time. Deliver exceptional customer service to Associates. Address and resolve pay-related queries, including pension, holiday, maternity, paternity, and overtime. Handle queries quickly and efficiently according to established processes. Go above and beyond to meet Associates' needs. Liaise with other departments such as payroll and the field to gather information to resolve issues Maintain excellent attention to detail in all tasks. Communicate effectively with Associates and other stakeholders. Understand clients' specific pay and holiday nuances to ensure compliance. Manage the termination of PAYEE records and release P45 forms. Set up Associates correctly to prevent pay and billing issues. Work collaboratively as part of a team. Administration of systems to ensure accurate job orders, extension, amendments, terminations and finishers Primary point of contact for the Associate for all pay and holiday queries throughout their engagement Communicating the process the Associate must follow whist on assignment (especially payment process) Purchase order management Extension Management Act as a liaison between Associates and other internal departments To own and manage Associate queries through to resolution Skills, Knowledge & Attributes Excellent attention to detail. Strong communication skills, both written and verbal. Ability to understand and adhere to clients' specific pay and holiday requirements. Experience in payroll or a related field is preferred. Ability to work efficiently and handle multiple queries simultaneously. Strong problem-solving skills and a proactive approach. Articulate with a positive approach, and capable of dealing with confrontational situations sensitively and professionally as well as forging strong relationship with Associates Good reasoning skills and ability to deal with complex issues and make sound judgements on solutions Excellent telephone skills Resilient and ability to remain calm and professional under difficult circumstances Ability to project professionalism and confidence at all levels over the phone and face to face Excellent time management skills with an ability to meet tight deadlines Flexible attitude and approach Practical level of Word, Excel and PowerPoint Ability to use Outlook and the internet Displays enthusiasm and motivation to succeed Capabilities Engaging and authentic - easily and effectively engages people, drawing them into our network, uses strong communication skills to build and maintain trusting relationships. Brilliant feedback - making every piece of feedback timely, caring and insightful. Great connector - being able to see and create connections and possibilities for Associates, clients, and ourselves. Organised and efficient - able to balance multiple priorities, plans and structures time to efficiently and effectively meet performance objectives Mindsets Be Associate first. We want great talent to choose us. Our promise to Associates is clear - we help accelerate their personal success. What is important to our Associates is important to us, because their success leads to our success. Be real. We are straight and upfront with Associates because we respect them and want to create strong trusting relationships. Be an expert. We continually deepen our knowledge of trends, markets, industries and people. We give our Associates access to our knowledge, insights and networks. In turn they build our networks and knowledge. Be accountable. We always deliver on our commitments. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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Admin Officer
Brook Street - Liverpool, Merseyside
£12.86 to £13.25 an hour
TemporaryFull time
Administrative Officer (AO) Location: Liverpool L2 5UZ Mon - Fri 37 hours- between the hours of 7.30am - 6.30pm Pay rate £12.86 per hour increasing to £13.25 after 12 weeks If you're someone who enjoys keeping things running smoothly, loves helping people, and takes pride in accurate administration, this could be the role for you. Our Client is hiring an Administrative Officer to support the effective day-to-day operation of Courts and Tribunals in Liverpool-helping to progress cases and deliver a "right first time" service. What you'll be doing: * Prepare papers, files and documents for hearings, meetings and court/tribunal activity * Maintain and update records on an in-house computer system and input data accurately * Handle post opening and dispatch, photocopying and filing * Support listing and rota arrangements by checking files and ensuring materials are up to date * Provide helpful, prompt customer service-face to face, by phone and in writing * Draft standard letters and correspondence, minutes and reports in line with guidelines * Support meeting activity, including organising rooms, preparing agendas, joining instructions and handouts * Verify and check documents, records, statistics and returns against criteria and procedures * Assist with case processing such as orders, claims, fines and fees (including basic financial/payment handling) * Contribute to continuous improvement and problem-solving using established lean approaches What you'll bring: * Strong administrative capability with a keen eye for detail and accuracy * Excellent customer service skills and a polite, professional manner * Confidence using computers for data input and operational tasks * Ability to work to workload targets while maintaining quality standards * A flexible approach to support different parts of the office as required * Willingness to use guidelines and instructions-escalating complex issues to a team leader or supervisor when needed Additional information: * This role may involve regular contact with court/tribunal users, including members of the Judiciary and the legal profession * There may be occasional ad hoc working at other local offices based on business needs Join a team where continuous improvement is part of everyday work, your contribution truly matters, and you'll have management support to help you perform at your best. Apply now to be considered for the Administrative Officer vacancy in Liverpool. If you're someone who enjoys keeping things running smoothly, loves helping people, and takes pride in accurate administration, this could be the role for you. Our Client is hiring an Administrative Officer to support the effective day-to-day operation of Courts and Tribunals in Liverpool-helping to progress cases and deliver a "right first time" service. What you'll be doing: * Prepare papers, files and documents for hearings, meetings and court/tribunal activity * Maintain and update records on an in-house computer system and input data accurately * Handle post opening and dispatch, photocopying and filing * Support listing and rota arrangements by checking files and ensuring materials are up to date * Provide helpful, prompt customer service-face to face, by phone and in writing * Draft standard letters and correspondence, minutes and reports in line with guidelines * Support meeting activity, including organising rooms, preparing agendas, joining instructions and handouts * Verify and check documents, records, statistics and returns against criteria and procedures * Assist with case processing such as orders, claims, fines and fees (including basic financial/payment handling) * Contribute to continuous improvement and problem-solving using established lean approaches What you'll bring: * Strong administrative capability with a keen eye for detail and accuracy * Excellent customer service skills and a polite, professional manner * Confidence using computers for data input and operational tasks * Ability to work to workload targets while maintaining quality standards * A flexible approach to support different parts of the office as required * Willingness to use guidelines and instructions-escalating complex issues to a team leader or supervisor when needed Additional information: * This role may involve regular contact with court/tribunal users, including members of the Judiciary and the legal profession * There may be occasional ad hoc working at other local offices based on business needs Join a team where continuous improvement is part of everyday work, your contribution truly matters, and you'll have management support to help you perform at your best. Apply now to be considered for the Administrative Officer vacancy in Liverpool. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Admin Officer
Brook Street - Leeds, West Yorkshire
£12.86 to £12.86 an hour
TemporaryFull time
Admin Officer Location: Leeds LS27 7LE Mon - Fri 9-5pm Pay rate: £12.86 per hour increasing to £13.25 per hour after 12 weeks Are you at your best when supporting people through important, time-sensitive processes? Our Client, a reputable public-sector organisation, is hiring an Admin Officer to provide vital administrative and front-facing support-helping hearings run smoothly, ensuring users get clear guidance, and supporting operational needs across the site. What you'll be doing: * Carry out administrative tasks to prepare for, facilitate and conclude hearing activity * Provide support via face to face, telephone (incoming and outbound) and written correspondence in a range of formats * Use service scripts and knowledge articles to signpost users to the right support and give accurate, specific information * Follow complaints policies and procedures, responding promptly to prevent escalation and updating the relevant system as required * Process work using standard operating procedures to meet performance targets and service standards * Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols * Manage jury service tasks (selection, deferral, reassignment and attendance tracking), and process related expenses and court fees * Support listing and scheduling to maximise efficient use of judicial time, including urgent matters * Assist with enforcement procedures (financial assessments, fine collection support) and produce basic statistical/financial reports * Support health and safety operations, including PEEPs, facility checks, issue logging and governance support under team leader guidance What you'll bring: * A calm, empathetic approach-especially when supporting people with specific or complex needs * Confidence working across multiple contact methods while providing clear, consistent information * Strong attention to detail for accurate updates, secure handling of information and compliance * Ability to follow processes and work to targets in a fast-moving environment Additional information: * You'll help ensure risks relating to HMCTS buildings are identified and escalated appropriately to the Senior Person on Site (SPoS) If you're motivated by meaningful public service and enjoy keeping operations running smoothly, we'd love to hear from you. Apply now through Brook Street to be considered for this Admin Officer role in Leeds. If you're successful in your application a Standard DBS will be required as part of the on-boarding checks with Brook Street. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Admin Officer
Brook Street - City of Preston, Lancashire
£12.86 to £12.86 an hour
TemporaryFull time
Preston Combined Court Admin Officer Location: Preston, PR1 2LL Mon - Fri - 9.00am - 5.00pm Pay rate - £12.86 per hour increasing to £13.25 per hour after 12 weeks Are you organised, detail-focused and confident working in a fast-moving public service environment? Our Client is hiring an Admin Officer to support essential vacancy and administrative activity at Preston Combined Court Centre HMCTS. If you take pride in accuracy and follow-through, this could be the role for you. What you'll be doing: * Check vacancy details to ensure information is correct and up to date, particularly where generic template content may need adjustment * Review and verify key information to maintain consistency and accuracy * Support smooth day-to-day processing through careful attention to detail * Follow established processes to deliver timely, reliable outcomes What you'll bring: * A strong eye for detail-comfortable spotting errors and inconsistencies * Good administrative judgement and a methodical approach to checking information * Reliability and professionalism in how you handle tasks and information * The ability to work calmly and accurately when priorities shift Additional information: * This is an opportunity to contribute directly to the quality and integrity of vacancy management activity within a reputational government setting If you're interested in joining Our Client in Preston and you're confident that your accuracy and organisation make a difference, we'd love to hear from you. Apply today and take the next step in your career. If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street. - Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Admin Officer
Brook Street - Birkenhead, Merseyside
£13.25 to £13.25 an hour
ContractFull time
Admin Officer Location: Birkenhead CH41 5EN Mon - Fri 9.00am - 5.00pm Pay rate: £13.25 per hour If you're organised, calm under pressure, and genuinely want to help people navigate an important process, this is a great opportunity. Our Client is hiring for a reputed client to provide front-line and administrative support at HMCTS - Birkenhead County Court. You'll be the steady, supportive presence that helps hearings run smoothly and ensures users get clear, correct guidance. What you'll be doing: * Check and maintain accuracy of vacancy-related details, including template updates * Carry out administrative tasks to help prepare for, facilitate, and conclude hearings * Support users and stakeholders with face-to-face engagement, incoming/outgoing calls, and correspondence in a range of formats * Use HMCTS service scripts and knowledge articles to signpost the right support and answer queries clearly-especially for users with specific or complex needs * Follow standard operating procedures to meet performance targets and maintain service standards * Handle case files with accurate data entry, secure information management, and adherence to retention/data loss protocols * Assist with listing and scheduling to support efficient use of judicial time and responsiveness to urgent matters * Provide dedicated judicial business support (e.g., diary coordination and local administrative tasks) * Support health and safety activities, including PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance * Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when required, responding immediately where necessary What you'll bring: * Strong attention to detail and a commitment to getting information right first time * Confident communication, with empathy for users who may need extra clarity or support * A structured approach to administration, case handling, and process-led working * Professional judgement, especially when managing sensitive information and escalating risks appropriately Additional information: * This role involves a mix of customer-facing support and behind-the-scenes administrative work to keep essential services moving. Ready to make a real difference? Apply now and take the next step with a role where your organisation, communication, and care truly matter. If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Nurse Qualified Registered Manager - Nursing & Dementia Care
Brook Street - Maesteg, Bridgend
£50,000 to £60,000 a year
PermanentFull time
Nurse Qualified Registered Manager - Nursing & Dementia Care - (RGN/RMN) Up to £60,000 | Maesteg | Full-Time | Permanent Lead with Ownership. Drive Excellence. Deliver Outstanding Care. Are you a nurse-qualified leader looking for an opportunity to take full ownership of a well-established nursing and dementia care home? We're seeking an experienced Registered Home Manager to lead a successful service in Maesteg. This is an exciting opportunity for a strong operational and clinical leader who is passionate about delivering outstanding person-centred care while developing high-performing teams and driving service excellence. Working closely with senior leadership, you'll be responsible for the overall performance of the home, ensuring the highest standards of care, compliance, quality, and resident wellbeing are consistently achieved. Key Responsibilities Lead the day-to-day operations and overall performance of the home. Ensure residents receive safe, effective, and person-centred nursing and dementia care. Provide strong clinical and operational leadership. Maintain compliance with regulatory requirements and quality standards. Lead, motivate, coach, and develop the staff team. Oversee audits, medication management, care planning, and clinical governance. Manage recruitment, performance, absence management, and employee relations. Monitor staffing levels, rota management, and workforce planning. Drive occupancy, quality outcomes, and service performance. Manage budgets and ensure effective financial performance. Build positive relationships with residents, families, healthcare professionals, and commissioners. Promote a culture of accountability, excellence, and continuous improvement. About You Registered Nurse (RGN or RMN) with a valid NMC PIN. Previous experience as a Registered Manager, Home Manager, Deputy Manager, or Clinical Manager within a nursing home environment. Strong experience within nursing and dementia care. Excellent understanding of clinical governance and regulatory requirements. Experience managing teams, performance, and HR-related processes. Commercial awareness with experience managing budgets and occupancy. Excellent leadership and communication skills. Level 5 Leadership & Management qualification (or working towards). Full UK driving licence. What's on Offer? Salary up to £60,000. Significant autonomy to shape and develop the service. Supportive senior leadership team. Ongoing training and professional development. A genuine opportunity to make a lasting impact on residents' lives. The chance to join a growing organisation with ambitious plans for the future. Apply now to take the next step in your management career and lead a service where quality care truly comes first.
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Warehouse Admin Day
Brook Street - Crick, Northamptonshire
£31,000 to £31,000 a year
PermanentFull time
Logistics Administrator Crick/Rugby Full Time | 40 Hours Per Week Permanent Position Are you an organised and detail-oriented administrator looking to join a fast-paced logistics operation? We are seeking a Logistics Administrator to support the smooth running of transport and logistics activities, ensuring excellent customer service and operational efficiency. This is a fantastic opportunity to join a well-established and growing business where you'll play a key role in coordinating deliveries, managing customer orders, and supporting day-to-day logistics operations. The Role As a Logistics Administrator, you will be responsible for providing administrative support across the logistics and transport function, ensuring customers receive a first-class service while maintaining accurate records and operational processes. Key Responsibilities Processing and managing customer orders accurately and efficiently Coordinating deliveries, collections, and transport schedules Liaising with customers, drivers, and internal teams Maintaining accurate records using internal logistics systems Ensuring compliance with company procedures and relevant regulations Managing correspondence via telephone and email Providing general administrative support to the wider team Supporting the efficient day-to-day operation of the department What We're Looking For Strong administration and organisational skills Excellent attention to detail Confident verbal and written communication skills Professional approach to customer service Ability to manage multiple tasks and work to deadlines Good knowledge of Microsoft Outlook, Excel, and other Microsoft Office applications Ability to absorb information quickly and act upon it effectively Proactive and focused approach to completing tasks Full UK Driving Licence Desirable Experience Previous experience within logistics, transport, supply chain, or administration Experience working with logistics or transport management systems Don't worry if you don't meet every requirement. Full training will be provided, and we encourage applications from motivated individuals eager to develop their skills and build a successful career. What You'll Bring We're looking for someone who demonstrates: A genuine commitment to delivering excellent customer service Strong teamwork and communication skills A positive, can-do attitude Reliability and professionalism Pride in producing high-quality work Apply today to become part of a successful logistics operation where your organisation, communication skills, and attention to detail will make a real difference. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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Operations Coordinator
Brook Street - Potters Bar, Hertfordshire
£16.66 to £16.66 an hour
TemporaryFull time
Location: Potters Bar, Hertfordshire Salary: £16.66 Type: Full-Time We are looking for an experienced Operations Co-ordinator to support the day-to-day running of a busy operational service. This role is responsible for coordinating crews, vehicles and resources, ensuring service delivery targets are achieved while providing excellent customer service. Key Responsibilities Coordinate operational teams and vehicle resources. Respond to service issues, vehicle breakdowns and staffing challenges. Manage customer queries and complaints. Monitor performance data and identify service improvements. Liaise with maintenance providers and internal stakeholders. Manage timesheets, records and operational administration. Support training, compliance and health & safety activities. What We're Looking For Previous experience in operations, logistics, transport, waste management or a similar environment. Experience supervising or coordinating front-line teams. Strong organisational and problem-solving skills. Excellent communication and customer service abilities. Good IT skills, including Microsoft Office. Ability to remain calm under pressure and manage changing priorities. This is an excellent opportunity for a proactive and organised individual looking to take ownership of a varied and fast-paced operational role. Brook Street NMR is acting as an Employment Business in relation to this vacancy.
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Workforce Strategy Business Manager
Brook Street - Watford, Hertfordshire
TemporaryFull time
Performance & Insights Manager Watford | Full Time | 40 Hours Per Week Are you a data-driven reporting professional with a passion for turning complex data into meaningful business insights? We're looking for a Performance & Insights Manager to lead the development and transformation of workforce reporting. You'll work closely with stakeholders across the business to design and implement insightful reporting solutions, helping move the organisation from manual Excel-based reporting to automated, scalable dashboards using Power BI and SAP data. Key Responsibilities Develop and enhance workforce and operational reporting through Power BI. Analyse and interpret data from SAP and other business systems. Design automated dashboards and reporting solutions to improve business decision-making. Partner with stakeholders to understand reporting needs and present data-driven insights. Support ERP reporting transformation projects and continuous improvement initiatives. Drive reporting best practice, data accuracy, and reporting governance. About You Proven experience in reporting, business intelligence, or data analytics. Advanced Power BI and Excel skills. Experience working with SAP and/or ERP systems. Strong stakeholder management and presentation skills. Ability to translate complex data into clear, actionable insights. Experience improving and automating reporting processes. What's on Offer Opportunity to play a key role in a major reporting transformation programme. Exposure to senior stakeholders across the business. Hybrid working with Watford as your primary location and occasional travel to Bond Street. Brook Street NMR is acting as an Employment Business in relation to this vacancy.
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