Caseworker
Victim Support - City of London, London
£27,752 to £30,552 a year
ContractFull time
We are seeking dedicated and compassionate Caseworkers to join our Adult multi-crime team based in London. These are hybrid roles working from home and our office in Singer Street, London at least once per week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you… What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Role As an Independent Victim Advocate you will be ensuring the provision of individual structured, tailored support plans, based on a holistic assessment of impact and risk, within the framework of VS's Service Model. You may make initial contact with victims of crime, explaining our services and assessing the impact of crime, or receive referrals from colleagues, in order to provide on-going support and case management. You will develop, deliver and monitor safety and support plans for those affected by crime, who accept ongoing support. Support will include providing resources, interventions, and information to all service users. In order to: support those affected by crime in understanding and asserting their rights and entitlements understand their journey through the criminal justice and legal systems including the Victims Code of Practice facilitate access to additional services establish healthy coping mechanisms provide practical support and information You will directly support service users, who may be affected by all types of crime. You may work within a specialist area, for example concentrating on one crime type, or a certain demographic of victims. You may, in some services, be responsible for elements of volunteer management. This may include the development and case management oversight of a cohort of volunteers who will contribute to the service, in line with VS's policies and volunteering ethos and approach. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
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Children Independent Sexual Violence Advisor
Victim Support - Workington, Cumbria
£27,752 to £29,583 a year
ContractFull time
We have an exciting opportunity to join the Cumbria Team as a Children Independent Sexual Violence Advisor working 37.5 hours. This is a maternity cover position. As an ISVA you will deliver 1-2-1 support to clients in the community across Cumbria. This role is offered as a homebased role but with the expectation to travel across Cumberland area in Cumbria. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you… What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Role As a Children Independent Sexual Violence Advisor you will: Complete risk and needs assessments to address the specific needs of victims in line with VS operating procedures. Deliver one‑to‑one interventions that promote emotional wellbeing, resilience, and recovery. Work closely with criminal justice process agencies and other partners to ensures that each victim is heard and their needs are prioritised. Proactively promote the service, raising awareness of services & working collaboratively with professionals to improve the access to and quality of services for all victims of sexual violence, abuse or exploitation Follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible
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Senior Independent Domestic Violence Advisor
Victim Support - City of London, London
£30,244.42 to £33,044.42 a year
ContractFull time
We are looking for an experienced, influential and compassionate Senior Hospital Independent Domestic Violence Advocate (Senior HIDVA) to join our hospital-based domestic abuse service across London. Working closely with NHS safeguarding teams and partner agencies, you will provide specialist advocacy to victims and survivors of domestic abuse, strengthen multi-agency responses, and contribute to improved outcomes for some of the most vulnerable people accessing healthcare services. This is a full-time role (37.5 hours per week) based within NHS Hospital Trusts across London, with flexibility for some home working where service delivery allows. Regular travel between hospital sites and partner locations will be required to meet the needs of the service. Do you want to use your domestic abuse expertise to make a lasting difference for victims and survivors? Do you thrive in complex, fast-paced environments where partnership working and professional judgement are critical? Can you influence practice, support colleagues and help strengthen the response to domestic abuse across healthcare settings? If so, we'd love to hear from you. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Role As a Senior Hospital Independent Domestic Violence Advocate (Senior HIDVA), you will provide specialist advocacy, risk assessment and safety planning for victims and survivors of domestic abuse identified within NHS hospital settings. Working closely with healthcare professionals, safeguarding teams and partner agencies, you will help ensure victims receive timely, trauma-informed support while contributing to effective multi-agency responses and improved outcomes. Key Responsibilities: Manage complex, high-risk domestic abuse cases. Provide specialist advocacy, risk management and safety planning. Act as a domestic abuse lead within hospital settings. Support and mentor colleagues. Represent the service within MARAC and multi-agency partnerships. Deliver training and awareness sessions. Strengthen partnership working across NHS and community services. About You Ideally, you will have experience working within a hospital, healthcare or safeguarding environment, knowledge of NHS safeguarding structures and referral pathways, and experience delivering training, presentations or awareness sessions to professional audiences. You Will Need: A recognised SafeLives IDVA qualification (or equivalent). Significant experience supporting victims of domestic abuse, including those assessed as high risk. Strong knowledge of risk assessment, safety planning and safeguarding practice. Experience working within multi-agency partnerships and legislative frameworks. Good communication, negotiation and advocacy skills. Experience supporting colleagues through mentoring, coaching or professional guidance. The ability to build effective relationships with healthcare professionals, safeguarding teams and partner agencies. Strong organisational skills with the ability to manage competing priorities and complex casework. Experience using case management systems and Microsoft Office applications. A commitment to continuous learning, reflective practice and delivering outstanding support to victims and survivors. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible. Join us and help transform the response to domestic abuse within healthcare settings, ensuring victims receive the support, advocacy and protection they need when they need it most.
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Senior Independent Domestic Violence Advocate
Victim Support - City of London, London
£30,244.42 to £33,044.42 a year
ContractFull time
We are looking for an experienced, resilient and proactive Senior Independent Domestic Violence Advocate (Senior IDVA) to join our specialist domestic abuse service. Working with some of the highest-risk victims, you will provide expert advocacy, safety planning and risk management, ensuring victims receive the support, protection and representation they need to navigate abuse, recovery and the criminal justice system. This is an opportunity to combine complex casework with professional leadership, supporting colleagues, building strong multi-agency partnerships and helping shape effective responses to domestic abuse across the wider system. This role is full-time (37.5 hours per week) and is based across London, with a mix of office and home-based working. Potential travel across the service area will be required to attend partner meetings, MARACs and support delivery requirements. Do you want to make a difference every day? Do you have the expertise to support victims at times of crisis while helping shape best practice across multi-agency domestic abuse services? Can you build strong relationships with police, criminal justice partners and safeguarding agencies to improve outcomes for victims and their families? If so, we'd love to hear from you. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Role As a Senior Independent Domestic Violence Advocate (Senior IDVA), you will play a key role in supporting victims and survivors of domestic abuse who are referred through police, MARAC and criminal justice pathways. Working closely with policing partners and other statutory agencies, you will provide specialist advocacy, risk management and safety planning to help improve safety, reduce risk and support recovery. Alongside managing a reduced caseload of high-risk and complex cases, you will act as a senior point of expertise for colleagues, support effective multi-agency working and help ensure victims receive a coordinated and high-quality response throughout their journey. Key Responsibilities: Manage complex, high-risk domestic abuse cases. Provide specialist advocacy, risk management and safety planning. Respond to referrals received through police, MARAC and criminal justice pathways. Support and mentor colleagues. Represent the service within MARAC and multi-agency partnerships. Deliver briefings and awareness sessions to partner agencies where required. Strengthen partnership working across policing, criminal justice and community services. About You Ideally, you will have knowledge of police domestic abuse procedures, referral pathways and information-sharing arrangements, as well as experience delivering briefings, awareness raising sessions or professional consultation to partner agencies. You Will Need: A recognised SafeLives IDVA qualification (or equivalent). Experience supporting high-risk victims of domestic abuse. Strong knowledge of risk assessment, safety planning and safeguarding practice. Experience working within multi-agency partnerships and legislative frameworks. Good communication, advocacy and relationship-building skills. Experience supporting or mentoring colleagues. Strong organisational skills and the ability to manage complex caseloads. Confidence using case management systems and Microsoft Office applications. A commitment to delivering high-quality, victim-centred support. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
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Independent Domestic Violence Advisor
Victim Support - City of London, London
£27,752 to £32,383 a year
ContractFull time
We are looking for a proactive and compassionate Hospital Independent Domestic Violence Advocate (IDVA) to support victims and survivors of domestic abuse within a hospital setting. This role is based at St Georges Hospital along with some working from the Victim Support office in Old Street and some home working. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you… What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Role As an Independent Domestic Violence Advocate you will provide pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, providing individual safety planning, trauma-informed support, guidance, information, and advocacy and enabling victim/survivors to access the services they need in the aftermath of the abuse and trauma they have experienced. You may work within a Hospital Trust's Safeguarding Team to support both patients and staff in an Acute Hospital setting, who have experienced Domestic Abuse. You will make initial contact with victims of domestic abuse, explaining our services and assessing the impact of crime, or receive referrals from colleagues, in order to provide on-going support and case management. Key Responsibilities Assess risks and needs using evidence-based checklists. Focus on high-risk cases with short to medium-term crisis intervention. Assist high-risk victims in accessing safety services. Deliver tailored support and information. Understand legal frameworks for protecting children and vulnerable adults. Provide advocacy on legal, housing, health, and financial options. Empower clients to recognize domestic abuse dynamics. Participate in Multi-Agency Risk Assessment Conferences (MARAC). Work with a team to deliver respectful, dignified, and sensitive services. Maintain accurate and confidential case records. Comply with data protection laws and organizational policies. Stay updated with procedures, policies, and professional codes. About You Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding of benefits, housing, and homelessness would also be beneficial. You will need: Strong understanding of domestic abuse and its impact. Demonstrate proficiency in English, both verbally and in writing. Experience in statutory, voluntary, or multi-agency settings. Competency in risk and needs assessment frameworks. Understanding of safeguarding issues. Direct service delivery experience to victims or vulnerable people. Ability to manage complex caseloads and prioritize work. Strong crisis management skills. Effective communication, negotiation, and advisory skills. Commitment to equal opportunities and diversity. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible
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Victims' Champion- Early Release Scheme
Victim Support - City of London, London
£27,752 to £27,752 a year
ContractFull time
We're recruiting to several Victims' Champion roles into local services across England and Wales. The overall aim of the role is to ensure that victim-survivors affected by changes to prison release arrangements feel safe, informed, empowered and supported, while strengthening local partnership responses and enhancing access to victims' rights and support services. Roles are fixed term, currently to October 2028, with the potential for extension based on local funding arrangements area to area. Working arrangements will differ area to area and may include homeworking, office working and hybrid arrangements. We are recruiting into several fixed term vacancies across England and Wales including: Cumbria - part-time role North Yorkshire - part-time role South Yorkshire - part-time role Essex - full-time role Sussex - full-time role West Midlands - full-time role West Mercia - full-time role Kent - full-time role Hampshire and Isle of Wight - full-time role Dorset - full-time role In your application could you indicate what area or areas you'd be interested in, based on the above list, so we can arrange local shortlisting activity. We may contact you to confirm this detail post application submission. If you have any questions about the vacancies, please contact Tom Edwards (Director of Operations) - What we offer At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Role As Victims' Champion you will support victims and survivors affected by the implementation of the Early Release Scheme (ERS) and changes to prison release arrangements. The role will ensure victim-survivors feel informed, reassured and supported whilst enabling them to make informed decisions about their safety and recovery. This includes helping individuals understand what these changes mean for them, the safeguards that remain in place and how they can access information and support through the Victim Contact Scheme and wider criminal justice partners. As (ERS) Victims' Champion you will work provide specialist advocacy, information, emotional support, and practical assistance to victim-survivors affected by changes to prison release arrangements under the Early Release Scheme. You will manage a caseload of victim-survivors whose sense of safety, wellbeing, or confidence may be impacted by changes to offender release arrangements. You will ensure individuals receive timely, accurate, trauma-informed information and support, enabling them to understand the criminal justice process, exercise their rights, and make informed decisions about their safety and wellbeing. The role requires a highly trauma-informed, person-centred, and solution-focused approach. You will conduct holistic needs and risk assessments, develop comprehensive safety and support plans, coordinate practical interventions, and identify opportunities to strengthen protective measures, including target hardening, personal safety planning, civil and protective orders, and safeguarding interventions. You will work collaboratively with local victim services to complement existing provision and ensure victim-survivors can access appropriate specialist support. This may include assistance with housing issues, family court processes, school liaison, domestic abuse safety planning, emotional support, security improvements, and advocacy where risks have escalated following changes in release arrangements. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
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Caseworker
Victim Support - Swindon, Wiltshire
£22,201.60 to £27,752 a year
PermanentPart time
We have an exciting opportunity for a part-time Adult Caseworker to join the team in Wiltshire, working 30 hours a week. This role involves working from home as well as various locations throughout Swindon and rural Wiltshire. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you… What we offer At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the role This role is worked over 4 days per week, Monday to Friday, typically between 9:00am and 5:00pm. You will also be required to work at least two late shifts per month 1pm to 7pm to support service needs. Flexibility around how these hours are worked can be explored further at interview; however, availability to work on Fridays is essential. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. The regular travel required for this role includes: Attending a full day weekly team co-working session in Swindon or another Wiltshire location. Travel across Wiltshire for community outreach, hot-desking, and face-to-face client work. Regular travel to support clients and service delivery needs, throughout Salisbury, Warminster, Chippenham, and Swindon, with other locations as required. Travel expenses from home will be reimbursed. As an adult caseworker you will: Ensure the delivery of excellent services to victims of crime through the direct provision of information and practical and emotional help from the point of crime, and onwards throughout the criminal justice process, where appropriate Ensure that the overall aim of helping people cope and recover from the effects of crime is achieved Act as a single point of contact, to undertake effective need and risk assessments of victims and their circumstances Coordinate the overall delivery of the cope and recovery plan and recovery journey, working closely with other service providers to meet the needs of victims to enable them to cope and recover from the impact of crime You will need Experience of delivering a service and working directly with service users in a statutory, voluntary or community work setting Experience of working with vulnerable adults and/or families Understanding and knowledge of an active commitment to promoting equal opportunities, inclusion and diversity Ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner Ability to needs assess, risk assess and empathise with the victim Please see attached Job Description and Person Specification for further details. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
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Independent Witness Advocate
Victim Support - City of London, London
£27,752 to £30,552 a year
ContractFull time
We have an exciting opportunity for Independent Witness Advocates to join the Pre-trial witness support service, working 37.5 hours a week. This role requires working from our Victim Support London office on Tuesday & 4 days home based, however travel to London courts will be required throughout the week to attend Pre-trial visits. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you… What we offer At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Role These roles are offered on a hybrid working basis, 1 day per week from our London Singer Street office (every Tuesday). The remaining 4 days per week will be home-based but there will still be the requirement on these days to travel to London courts to deliver pre-trial visits. Therefore, it is essential the travel distance from surrounding counties outside of London is within 30 minutes to London. As an Independent Witness Advocate you will: Lead on providing pre-trial, outreach & post-trial support for witnesses; ensuring their pre and post-trial needs are assessed and a plan for support is put in place so they can attend court to give their best evidence Provide advocacy, support in court, and emotional/practical support around their physical, mental, social or financial wellbeing Liaise with criminal justice partners to ensure witnesses are kept up to date with arrangements for attendance at court and where applicable, ensure special measures have been granted Provide practical and emotional support in a way that is approachable, flexible and caring, showing empathy at all times Need to be tenacious in support of your clients and being able to solve problems and surmount the challenges posed by the criminal justice system. Please see attached Job Description and Person Specification for further details. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
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Team Leader
Victim Support - City of London, London
£30,825 to £33,625 a year
ContractFull time
We have an exciting opportunity for a Team Leader to join our London Pre-Trial Witness Support Service, working 37.5 hours per week on a hybrid basis. Please note that this is a fixed-term contract position, ending on 31 March 2028. Do you want to make a difference every day? Do you want to lead and inspire a team to achieve their goals, continually learn, and adapt to provide the best service for witnesses of crime? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Role As the Team Leader you will: Be responsible for case management system audits and reports, ensuring that the team are recording case information fully, accurately and professionally as well as complying with contract reporting requirements and VS national standards. Be responsible capturing data and information to ensure the work of team is outcome based and evidenced. Be responsible for allocating of work levels within and across the wider team and analysing statistics and data in order to monitor daily caseloads against resources and looking for trends/ patterns of behaviour. Be responsible for safeguarding quality assurance and compliance with policies and procedures. Work with relevant managers to provide input to and ensure excellent delivery of the service with operational business plans, the continuous improvement of processes and the addressing of performance issues to achieve effective support. Support the team to manage caseloads completing comprehensive impact assessments for referred clients. Be responsible for the line management of team members including responsibility for recruitment, training completion, performance management and monitoring, continued support and guidance and implementing all relevant VS policies and procedures. Promote effective communication channels including co-ordinating and facilitating regular team meetings, sharing feedback and learning to share with other colleagues. You will need: An understanding of the Criminal Justice System and the impact of crime on victims and witnesses. An understanding of legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments. A practical understanding of the requirement for confidentiality and safe working practice and maintenance of records in accordance with the Data Protection Act and other legal requirements. Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery. Demonstrable experience of providing crisis management, support and guidance in sometimes stressful and difficult situations to a team with a client service focus. Extensive experience of effectively leading and managing a team, monitoring performance and service delivery to meet contractual requirements. Strong communication, negotiation and advisory skills. The ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner. The ability to gather, analyse and use information and evidence from different sources to solve problems and report on data quality and compliance. Substantial IT expertise with the ability to use a range of software. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
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Caseworker
Victim Support - Cardiff, Cardiff
£27,752 to £27,752 a year
ContractFull time
We are seeking a dedicated and compassionate Caseworker to join our Antisocial Behaviour team. This role is offered on a hybrid working model which allows for a mixture of working from home, outreach stations and our Victim Care Unit based at Llanrumney Police Station in Cardiff. You will work as part of a team that covers the whole of South Wales and will provide on-going support to the victims of ASB, ensuring that South Wales Victim Focus realises their aim of helping people cope and recover from the effects of being subjected to, or witnessing crime. South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identify what matters to service users and empower them to take control of their journey. This role involves regular travel in and around the South Wales area. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Role As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by antisocial behaviour. You will make initial contact with victims via the telephone, then tailor the support to them explaining our services, and assessing the impact of antisocial behaviour. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users. As a Caseworker you will: Make calls to offer support to victims of antisocial behaviour, delivering immediate support. Develop, deliver and monitor safety and support plans for those affected by antisocial behaviour who accept ongoing support, which will include providing resources, interventions, and information to all service users. Liaise and actively engage with other local providers to share information on the VS service offer and options for victims and survivors Use a bespoke case management system to maintain accurate and confidential records and contribute to monitoring information including the collection of outcomes Working as part of a team with staff to provide a seamless service to clients About You You will have an understanding of the impact of crime/antisocial behaviour on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial. You will need: Strong written & verbal communication skills. Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard Good organisational & time management skills, able to manage competing needs and priorities. To work effectively both as part of a team & independently To develop & maintain partnerships with internal & external organisations. The ability to maintain professional boundaries & confidentiality. Personal resilience to manage exposure to highly emotional or sensitive demands of the role This role involves regular travel throughout South Wales and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. If you are passionate about supporting victims of antisocial behaviour and have the necessary skills and experience, we encourage you to apply. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
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