Speech and Language Therapist
NHS Jobs - Wellington
from £42,000 a year
PermanentFull time
Are you a Speech and Language Therapist with mental health experience, looking for an opportunity where you'll be supported to develop your skills and achieve your career goals? If so, join Wellesley Hospital in Wellington, Somerset, and become part of a team dedicated to helping people achieve meaningful recovery. Wellesley Hospital is a purpose-built 101-bed hospital providing care and treatment for men and women with complex mental health needs. As a Speech and Language Therapist, you will play a key role in supporting service users to develop and enhance their communication skills. You will lead therapeutic group sessions, build strong one-to-one relationships, encourage engagement, and empower individuals on their recovery journey. You will manage a designated caseload, using your theoretical knowledge and clinical experience to complete assessments, develop and implement interventions, and evaluate outcomes in line with individual care plans. Working within a multidisciplinary team, you will benefit from support from a regional network of healthcare professionals, alongside access to a wide range of training and development opportunities to help you progress in your career. As a Speech and Language Therapist, you will: Deliver specialist assessments and interventions for service users with communication and/or swallowing difficulties. Manage a designated caseload, planning and evaluating interventions to support positive outcomes. Demonstrate specialist skills in managing complex cases, including those involving cultural and linguistic differences. Develop and implement appropriate strategies for effective caseload management. Lead therapeutic group sessions and provide individual interventions where required. Undertake audits and contribute to service development and research initiatives. Provide specialist knowledge in areas such as acquired communication disorders, swallowing disorders, and mental health-related communication needs. Work collaboratively with the wider multidisciplinary team to support recovery-focused care. Where you will be working Location: Westpark 26, Chelston, Wellington, Somerset, TA21 9FF You will be based at Wellesley Hospital, a purpose-built 101 bed hospital providing specialist care for men and women with mental health conditions. Opened in 2017, Wellesley Hospital works in partnership with Devon Partnership NHS Trust, Avon and Wiltshire Mental Health Partnership NHS Trust, Cornwall Partnership NHS Foundation Trust, Gloucestershire Health and Care NHS Foundation Trust, Cygnet Health Care, and Livewell Southwest, helping to provide outstanding care and positive outcomes for service users. The hospital offers a modern, therapeutic environment designed to support recovery, wellbeing, and independence, with a strong focus on delivering person-centred care. To be successful in this role, you'll need: HCPC registration Experience of managing a caseload involving assessment and treatment of dysphagia Experience of working with families Evidence of continuing Professional Development What You’ll Get At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future: Annual base salary of £42,000 The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window. Career development and training to help you achieve your professional goals Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub! Wellbeing support and activities to help you maintain a healthy work-life balance Access to Blue Light Card, which provides a range of exclusive offers and discounts Life Assurance, for added peace of mind Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support. 24/7 GP service and second medical opinion, to ensure you are the best you can be Enhanced Maternity Package, so you can truly enjoy this special time Pension contribution, to help secure your future About your next employer: Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure
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Personal Care Assistant
Penderels Trust - Sunderland
from £14.55 an hour
On-sitePermanentPart time
Job Reference: SUN17663MB4 Location: SR5, Sunderland, North East About the Employer: About the employer I am both the employer and mother to my 8-year-old son who has been allocated 6 hours per week PA support via direct payment to be delivered during school holidays. My son has autism spectrum disorder (ASD), Severe Learning Disability and has hearing impairment. He has restricted speech, however, can communicate effectively in relation to his needs and wants. He uses his IPAD and flash cards to assist with communication with others. I am seeking a PA to work alongside us as a family to provide my son with 1-1 support to access social activities within the community and provide me with a break from my caring role. My son loves the outdoors, soft plays areas, trampoline parks, accessing sensory activities or venues, going to arcades in the warm weather and being physically active. He particularly enjoys swimming and water play My son requires one-to-one attention and close supervision due to his inability to understand risk and can be known to self-harm when frustrated or upset, banging his head on the wall or biting himself. He is unable to assess risk or understand consequences to his actions. He generally manages his personal care with prompt and encouragement from others, however, at times may require personal care to assist him in wiping and maintaining his personal hygiene when out and about. My son’s behavior can be challenging at times whereby he may scratch or kick out when he becomes frustrated. The PA will require skills of managing this with a calm approach and distraction techniques My son has access to annual activity passes to venues such as Beamish which can be used by the PA to access outings when delivering support Due to his vulnerability, he can place himself at risk, as he has little understanding of situations or things that could cause him harm Summary of duties The successful personal assistant will support my son in accessing new activities and experiences in the local community. You will support him in developing his social skills and help build his confidence. There is a requirement to prompt and support him with personal care at times if on an outing. The role is to befriend and offer companionship with a view to extending his support network It is desirable that the personal assistant will be expected to use their own car to transport to and from activities My son’s needs may vary from day to day, and your tasks may reflect this. You could be required to perform other duties as reasonably required. Employer Disability and Health Conditions: • Hearing • Cognitive / Learning • Invisible Other relevant information: • The individual keeps pets in the home - Dog. About the Role: Duties and Responsibilities: • Support and/or prompt with personal care. This may include toileting, showering/bathing, getting in and out of bed, getting dressed. • Support and/or prompt the individual to access sporting and leisure activities. • Assist and encourage socialisation, participating in activities. • Promote and encourage friendships and independence. • Develop a good and trusting one to one working relationship. The individuals needs may vary from day to day and your tasks may reflect this. You could be required to perform other duties as reasonably required. You have a responsibility as an employee to report all accidents to the employer immediately. You have a duty to report defects and / or hazards which may give rise to an accident. You are to ensure the safety of the individual at all times. Due to the nature of the work for which you are applying, this post is subject to a satisfactory DBS disclosure (costs will be covered). Transport Requirement: Car driver and car owner – must have business insurance.
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Part time Dietitian
NHS Jobs - Clacton-on-Sea
from £50,000 a year
PermanentFull time
Are you a compassionate Dietitian with experience of working with people with mental illness? Join the team at Dunnock View, a service providing treatment for men and women who may have suffered trauma and are affected by mental health disorders. You will support service users within the hospital’s secure mental health services with a range of conditions working as part of a uni-professional and multi-professional team. This position is part time, working 22.5 hours per week. With experience from the NHS and/or private sector, you will manage a complex caseload, which will see you create individual rapports with service users as you learn about their health concerns, goals and dietary restrictions and preferences to create a healthy nutrition plan. As a Dietitian, you will deliver and offer contributions to the development of the specialist treatment plans and pathways as you maintain close contact with local community teams. Working alongside a multidisciplinary team, you will contribute to the delivery of the service, offering assessment, formulation and treatment to people and their families/carers. You will act as a key link between the nursing team, the catering department, leading on the management of the dining room and nutrition support strategies on the unit. A range of training opportunities are available that can see your career grow and you achieve your career aspirations. As a Dietitian you will be: Assessing service users’ weight and advise regarding, weight, calories, and special meal plans Working as an autonomous dietetic practitioner to carry a complex inpatient and outpatient caseload, using evidence-based and people-focused principles to assess, plan, implement and evaluate interventions in service users. Conducting pre-admission screenings for new referrals while laying out the plan for future interventions Liaising with the hospital’s catering department and ensure that the menu is reviewed regularly, the allergen list, portioning sizes and special menus are up to date Supporting in the development and co-facilitation of any group or activity and staff training Providing a weekly progress review and feedback to the multi-disciplinary team in ward rounds Carrying out one to one nutrition counselling sessions to determine: eating behaviours, beliefs and attitudes about food and health, rationale for food choices, factors affecting eating behaviour and nutrition status. These sessions will also be used for exploring stage of change and to explore ambivalence and barriers to behaviour change. Carrying out one to one family support, helping families understand the complex relationship between food and health, as well as strategies for supporting the patient to eat at home. To be successful in this role, you will have: HCPC registered BSc in Dietetics or post graduate diploma in Dietetics Post qualification training Post-qualifying experience of working with people with disordered eating ideally in an inpatient settling. Knowledge and understanding of patients with Mental illness To ensure knowledge and skills are maintained at a high level of professional competence Where you will be working Address: Dunnock View, Tendring, Clacton-on-Sea, CO16 0BX Be part of a new team at this 42-bed service, providing treatment for men and women who may have suffered trauma and are affected by mental health disorders. A trauma-informed care model is used to focus on length of stay to make sure individuals are able to move as quickly and safely as possible from the service to the most appropriate and least restrictive environment for them. Service users could be suffering from Acute mental illness, Psychosis, Schizophrenia, Bipolar, Personality Disorder, Dual diagnosis, Self-harm, Substance misuse issues. What You’ll Get At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future: Annual base salary of up to £50,000 pro rata The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window. Career development and training to help you achieve your professional goals Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub! Wellbeing support and activities to help you maintain a healthy work-life balance Access to Blue Light Card, which provides a range of exclusive offers and discounts Life Assurance, for added peace of mind Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support. 24/7 GP service and second medical opinion, to ensure you are the best you can be Enhanced Maternity Package, so you can truly enjoy this special time Pension contribution, to help secure your future About your next employer: Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure O
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Specialist Speech and Language Therapist
NHS Jobs - Stoke on Trent
from £42,170 a year
PermanentFull time
Are you an experienced Speech and Language Therapist looking for a role where your expertise truly makes a difference? Join Adderley Green as a Senior Speech and Language Therapist to manage a complex caseload of residents and deliver highquality, personcentred assessment and intervention within a multidisciplinary setting. In this role, you will take full personal, professional and legal responsibility for your own specialist caseload, working independently while seeking support and supervision when required. You will carry out detailed communication and swallowing assessments using both formal and informal tools, including perceptual analysis and indepth language assessment, to support accurate clinical decisionmaking and contribute to differential diagnosis and prognosis. Working closely with residents, families and carers, you will provide clear and compassionate explanations of complex communication, voice and swallowing difficulties, ensuring individuals feel supported and understood. You will contribute actively to multidisciplinary team working, attending and participating in relevant clinical and management meetings, and providing specialist Speech and Language Therapy input to care planning and decisionmaking. You will play a key role in managing swallowing programmes, including those involving PEG feeding, working collaboratively with nursing teams, kitchen staff and visiting dietitians to ensure safe swallowing practice and appropriate nutritional intake. You will also assess the need for communication aids and support residents and carers in their safe and effective use. The role includes leading communicationfocused therapeutic groups, training therapy assistants and carers, and supporting colleagues in delivering individual communication and swallowing programmes. You will work alongside Psychology colleagues on complex capacity issues and use strong motivational, negotiation and problemsolving skills to support positive outcomes. Other responsibilities: To directly support and supervise staff ensuring professional lines of accountability and priorities are met and that all policies and procedures are strictly adhered to. To be successful in the role, you will need: HCPC registration Experience of managing a caseload involving assessment and treatment of dysphagia Experience of working with families. Evidence of continuing Professional Development What You’ll Get At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future: Annual base salary of £42,170 The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window. Career development and training to help you achieve your professional goals Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub! Wellbeing support and activities to help you maintain a healthy work-life balance Access to Blue Light Card, which provides a range of exclusive offers and discounts Life Assurance, for added peace of mind Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support. 24/7 GP service and second medical opinion, to ensure you are the best you can be Enhanced Maternity Package, so you can truly enjoy this special time Pension contribution, to help secure your future About your next employer: Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure
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Occupational Therapist
NHS Jobs - Irchester
from £43,563 a year
PermanentFull time
As an Occupational Therapist, you change lives for the better. Join the multidisciplinary team at Avonfield Neurological Centre in Wellingborough and help people build a brighter future while being supported in your career. It's what delivering great healthcare should feel like. You will be HCPC registered, passionate about working with people with neurological conditions to support their rehabilitation, condition management and maximise their quality of life. You’ll work in partnership with residents and carers to set realistic goals and develop collaborative intervention plans, with regular reviews to monitor progress and adapt. Working as a member of the transdisciplinary team, you’ll ensure that high quality individualised care is delivered, which ensures safety and a commitment to promoting recovery, wellbeing, and maximising independence/quality of life. You will be familiar with the use of outcome measures such as FIM/FAM, CRS-R, WHIM and TOMS, and have experience in managing a designated caseload using knowledge of relevant Occupational Therapy theory. You’ll also have practical experience of completing assessments, planning, implementing evidence-based Occupational Therapy interventions, and evaluating outcomes aligned to care plans. With a strong emphasis on teamwork, you’ll receive support from a regional network of healthcare professionals and enjoy access to a wide variety of training courses to support you reaching your career goals. As an Occupational Therapist you will be: Completing neurological assessments, treatment planning and interventions Rehabilitation interventions to improve function and independence with ADLs Cognitive assessment/rehabilitation Using of therapeutic handling skills Assessing environment and equipment needs including specialist seating Identifying ongoing needs whilst maximising quality of life Liaising with community colleagues to facilitate complex discharge planning Evaluating outcomes aligned to care plans Supervising Occupational Therapy support staff and students Implementing and develop evidence-based therapeutic activities Where you will be working Location: Avonfield Neurological Centre, 290 Station Road, Knuston, Wellingborough, Northamptonshire, NN29 7EY Join the full multi-disciplinary team at Avonfield – the recently renovated 19-bed specialised neurological centre - providing specialist rehabilitation and care for people with neurological conditions and acquired brain injuries. Avonfield is a homely and welcoming environment with several communal areas for socialising, set within tranquil grounds. The service offers assessment, treatment, and active rehabilitation programmes to maximise autonomy and independence, with the team working to reduce the impacts of neuro-disability associated with the neurological condition or acquired brain injury. What You’ll Get At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future: Annual base salary of £43,563.00 The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window. Career development and training to help you achieve your professional goals Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub! Wellbeing support and activities to help you maintain a healthy work-life balance Access to Blue Light Card, which provides a range of exclusive offers and discounts Life Assurance, for added peace of mind Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support. 24/7 GP service and second medical opinion, to ensure you are the best you can be Enhanced Maternity Package, so you can truly enjoy this special time Pension contribution, to help secure your future Free/subsidised meals and onsite/local free parking About us: Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure
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Admin Officer
Brook Street - Ipswich, Suffolk
£12.71 to £12.71 an hour
TemporaryFull time
Admin Officer Location: Ipswich IP4-1AQ Pay Rate: £12.71ph Working Pattern: Office is open 8.45 am to 9.00 pm Monday to Thursday and 8.45 am to 5.00 pm and Friday. Preference for working hours is that candidate should cover at least one evening - shift can commence from 12.30 pm but latest time is 4pm to finish at 9pm. Other days required are Monday and Tuesday mornings. Please note that these are preferred hours - there is some flexibility that can be negotiated. Part time options also available. If you're the kind of person who notices the details, stays calm under pressure, and enjoys being the first friendly face for visitors and callers-this could be a great match. Our Client is hiring for an Admin Officer to support day-to-day office operations within the Probation Service Directorate in HMPPS, providing reception and transactional admin support with care, professionalism and discretion. What you'll be doing: * Being the first point of contact for visitors and telephone/email enquiries-greeting people professionally and logging arrivals/departures * Issuing visitor passes/security fobs and ensuring the right staff are notified * Answering basic service enquiries and directing more technical questions to managers * Supporting building logistics: mail, ordering stationery/PPE, meeting room equipment, deliveries, and booking support (including hot desk/car parking) * Assisting with petty cash and travel warrant processes between probation properties * Supporting Health & Safety and security duties, including key holder responsibilities, fire/panic alarm testing, CCTV monitoring and evacuation support (where required) * Logging building faults/incidents and escalating maintenance needs appropriately * Supporting operational case administration when needed, including confidential file/admin updates, scanning/archiving and producing documentation and correspondence * Maintaining confidentiality and handling sensitive information in line with policy What you'll bring: * Proven confidence with ICT, with strong proficiency across Microsoft Office applications * Excellent communication skills (verbal and written), with a professional, approachable manner * The ability to observe, use tact and diplomacy, and escalate appropriately when safeguarding/risk concerns arise * A commitment to diversity, equality and anti-discriminatory practice * An organised approach to admin-especially when checking details are correct (including where templates are used) Additional information: * Core hours include regular unsocial hours (evenings and/or weekends) based on business need (part-time options may be available) * You must be able to cover at least one evening shift (finishing up to 9pm), and Monday & Tuesday mornings All external candidates are subject to security and identity checks, and then a probation period. If you're ready to bring steadiness, professionalism and care to a frontline administrative role, we'd love to hear from you. Apply today via Job Advert. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Temporary Religious Worker - Pujari
SKSS Temple London - Harrow, London
Subsistence Allowance
On-siteTemporaryFull time
Pujari duties to prepare deities within the Temple each day for morning and evening prayers. Perform Aarti, Stuti and other Hindu rituals in accordance with the principles of Swaminarayan Hinduism. Prepare food and prashad for the deities and devotees at the Temple. Accompany the murti to households to provide darshan and performing of religious rites.
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Admin Officer
Brook Street - Bury St Edmunds, Suffolk
£12.71 to £12.71 an hour
TemporaryFull time
Admin Officer (Probation Service) Location: Bury St Edmunds, IP33-3TU Monday-Friday 9am-5pm Pay rate:£12.71ph If you're the kind of person who keeps things running smoothly, cares about people and can handle sensitive information with professionalism, this role could be a great fit. Our Client is hiring for an Admin Officer to provide vital administrative support that helps probation staff and individuals supported by the service stay on track-through efficient processes, accurate records and timely action. What you'll be doing: * Set up and maintain accurate people-on-probation and victim information on approved databases * Support referrals and relationships between offender management, victims, interventions, service providers and external agencies to help manage risk and reduce reoffending * Prepare, maintain and collate case records, files and management information to the required standards * Receive and distribute information and communications by telephone, email and post, ensuring it's handled appropriately * Provide effective reception and telephone enquiry cover when required * Act as a single point of contact within the unit for a specialist area of work, as needed * Make practical arrangements for the implementation of the Sentence Plan (appointments, directions and related actions) * Carry out enforcement administration as required, and process petty cash/vouchers/warrants for travel costs with accurate records * Organise resources, equipment and facilities for case-related activities, and report faulty items for replacement/repair * Support meetings by organising agendas and preparing notes/minutes and action points * Work in line with Health and Safety procedures and complete equipment tests when required * Provide cover within the unit and support other units within the LDU and Division as appropriate * Complete safeguarding children duties in accordance with statutory responsibilities and agency policies * Reinforce pro-social behaviour and attitudes, and challenge anti-social behaviour and attitudes * Provide administration support to a Senior Probation Officer * Demonstrate commitment to equality and inclusion in your day-to-day work What you'll bring: * Ability to use databases and strong keyboard/IT skills, including proficiency in MS Office Word and basic Excel * Good communication skills (verbal and written), with the confidence to engage with a wide range of people * The ability to work on your own initiative and manage priorities effectively * The confidence to handle situations involving crisis, distress, or inappropriate/aggressive behaviour by seeking appropriate support in line with procedures * A quality-focused approach and commitment to delivering at pace Additional information: * This role may include some out-of-hours work * All activity must comply with policies relating to sensitive/confidential information * You'll be expected to take on reasonable changes or additional tasks at a similar level when required * All candidates are subject to security and identity checks prior to taking up post * External candidates will be subject to 6 months' probation (internal candidates may be subject to probation if they have not previously completed a probationary period within HMPPS) If you're ready to bring structure, care and professionalism to a role that genuinely supports better outcomes for people and communities, we'd love to hear from you. Apply now for this Admin Support opportunity in Bury St Edmunds. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Customer Service Advisor
Brook Street - Bradford, West Yorkshire
£13 to £13.25 an hour
On-siteTemporaryFull time
Brook Street is delighted to be recruiting on behalf of our client who are in search for a Customer Service Advisor to join their busy and friendly team on a Temp FTC. This is an excellent opportunity for someone who enjoys helping people, takes pride in delivering outstanding customer service, and thrives in a fast-paced environment. You'll be the first point of contact for customers, providing support across phone, email and social media while ensuring every interaction is handled professionally, efficiently and with a positive attitude. Working closely with internal teams, you'll help resolve customer queries, manage complaints and feedback, maintain accurate records, and contribute towards continuously improving the customer experience. Monday to Friday This role is fully office based Location: Bradford, BD4 Pay Rate: £13.25 Hours: 8:30am- 5:00pm based on 35 hours per week Till end of December Immediate start Opportunity to join a well-known and respected brand. Supportive and collaborative working environment. Training and ongoing development opportunities. Chance to make a real impact on the customer experience during key seasonal card-giving periods. The Role As a Customer Service Advisor, you'll play a key role in ensuring customers receive exceptional support throughout their journey. You'll be responsible for handling a variety of enquiries, resolving issues efficiently and always maintaining excellent service standards. Key Responsibilities Respond promptly and professionally to customer enquiries via phone, email and social media. Deliver a friendly and consistent customer experience across all communication channels. Investigate and resolve customer complaints with empathy and professionalism. Process refunds, returns and customer reviews in line with company procedures. Develop a strong understanding of the company's products to confidently assist customers. Maintain accurate customer records and ensure all interactions are logged correctly. Work collaboratively with colleagues and other departments to resolve customer issues effectively. Escalate customer feedback and recurring issues to the appropriate teams to support continuous improvement. Ensure all service level agreements (SLAs) are met while maintaining a high standard of customer care. Identify opportunities to improve processes and enhance the overall customer journey. Promote a positive, customer-first culture throughout the business. What We're Looking For Previous experience within a customer service, contact centre or customer support environment. Strong communication skills with the ability to build rapport and trust with customers. Confident handling a wide range of customer enquiries and complaints. Excellent listening skills and a genuine desire to help people. Strong problem-solving abilities and the confidence to make decisions. High attention to detail and accuracy when updating records and processing customer requests. Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook. If you're passionate about customer service and enjoy creating positive experiences for customers, we'd love to hear from you. Apply today through Brook Street Recruitment Brook Street NMR is acting as an Employment Business in relation to this vacancy.
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Urgent Care GP - Bank
NHS Jobs - Holgate
£65 to £75 an hour
ContractFull time
Clinical responsibilities: IUC Hub/Clinical Assessment Service: Consistently monitor incoming calls, responding promptly based on clinical need Provide telephone assessment for patients presenting via 111, closing cases over the phone where appropriate Provide clinical advice for Health Care Professionals and co-ordinate care for patients depending on clinical need Arrange to review patients face to face at the appropriate UTC/SDUC clinic Arrange home visits when clinically needed Provide clinical advice where appropriate to both internal and external staff as required eg triage nurse, GP colleagues, district nurses, ACPs, Paramedics etc Through prior agreement and where trained to do so, provide Clinical Supervision for GP SpRs/Trainee ACPs whilst on shift Develop knowledge of referral pathways to maximise the use of community services eg Pharmacy First, the community eye service etc. Urgent Treatment Centres: Work within current scope of practice whilst developing and maintaining skills required to work across the full scope of urgent care presentations including minor illness and injury. Attend further training where needed to become competent in, for example, assessing and managing minor injuries Provide leadership for minor illness presentations whilst on shift Work with the Lead Urgent Care Practitioner for minor injuries to ensure appropriate prioritisation of patients based on clinical need Provide mentoring, supervision and training for GP SpRs and trainee urgent care practitioners whilst on shift. Provide regular clinical supervision meetings including Designated Medical Prescriber meetings and workplace-based assessments for Urgent Care Practitioners in training. Ensure clinical coding of patients seen in the UTC is accurate and complete before the end of the shift. Same Day Urgent Care (SDUC) clinics: Work autonomously to assess, diagnose and manage minor illness presentations Through prior agreement and where trained to do so, provide Clinical Supervision for GP SpRs/Trainee ACPs whilst on shift and consistency. Operate diagnostic equipment to monitor and assess patients, ensuring accurate readings for informed clinical decisions. Identify and report faulty equipment, ensuring it is removed from clinical areas for repair to maintain safety. Completion of event report forms when indicated Across all aspects of the service: Appropriately assess, diagnose, treat & discharge or refer patients presenting to the IUC service Make professional, autonomous decisions in relation to presenting problems and formulate evidence-based management plans Provide health promotion and preventative health care advice to patients attending the service Precribe and issue computer-generated electronic prescriptions Prescribe generically whenever appropriately and in accordance with NICE guidance and Good Prescribing Practice (as defined by British National Formulary guidance) Adhere to all medicines management governance and ensure correct procedures are followed Clearly and accurately document consultations, including safety netting advice, in a timely manner Where appropriate, educate patients about how best to use urgent care services Work collaboratively with other health and social care professionals and services to deliver care to meet patients clinical, social and transport need Proactively communicate with the On call Manager to escalate any concerns as appropriate to ensure smooth running of the shift Work with urgent care colleagues working across the service to maximise the effective and efficient delivery of care to patients Promote the application of standards and codes of Practice set by the Royal College of General Practice, General Medical Council, Department of Health and local NHS trust. Be aware of service KPIs & work accordingly to assist in achieving compliance Escalate and report patient safety/experience events or feedback in line with Nimbuscares governance framework Contribute to and participate in the management of complaints and concerns where appropriate Provide clinical feedback to enable service development Understand, maintain knowledge of and adhere to relevant standard operating procedures, policies and pathways Represent the service and Nimbuscare in a professional manner when in contact with the general public and other professionals Report any concerns about the safety of the service particularly with regard to any concerns about the behaviour / performance of other staff working for the service. Inform Nimbuscare of any restrictions which may impact on the post holders ability to undertake urgent care work On request of the On-call Manager, be prepared to move to an alternative site to ensure service delivery, as is reasonable based on individual circumstances Be aware of and comply with all relevant policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety. Commitment and contribution to achievement of the highest possible quality standards. Commitment to life-long learning and audit to ensure evidence-based best practice. Attendance at regular in-house governance and educational meetings and training
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