Customer Service Administrator
Brook Street - Darlington, County Durham
£15.09 to £15.09 an hour
TemporaryFull time
Customer Service Administrator Location: Bishopgate House, Darlington, DL1 5QE Rate of Pay: £15.09ph, Weekly Pay Working Hours: 37 hours per week - Monday to Thursday: 8:30am - 4:30pm - Friday: 8:30am - 4:00pm Working Arrangements: Hybrid - 3 days per week in the Darlington office, 2 days per week working from home Contract Duration: 3 months, with a possibility for extension About the Role: The Department for Education is seeking Customer Service Administrators to join the team at Bishopgate House in Darlington. These temporary roles support essential operations by providing high-quality administrative and customer service assistance to both internal and external stakeholders, including local authorities and schools. Key Responsibilities: Act as the first point of contact for external customers (e.g. local authorities and schools), handling incoming and outgoing telephone calls. Manage high volumes of telephone communication, particularly during peak periods. Process Service Request Forms (SR Forms) submitted by external stakeholders, resolving queries or escalating them when necessary. Deliver an efficient, customer-focused Service Desk support service in line with departmental and Data Operations standards and procedures. Ensure all service delivery meets performance indicators, service level agreements, security requirements, and complies with the Data Protection Act 2018 and GDPR. Collect and process complex survey returns, analyse the source of data errors, and contact relevant data providers to obtain accurate information. Ensure data handling meets quality standards and timescales set by internal customers. Essential Skills and Experience: Comfortable and confident handling high volumes of telephone calls. Strong administrative skills with a keen eye for detail. Proficient in Microsoft Office applications (e.g. Word, Excel, Outlook). Good literacy and numeracy skills. Excellent verbal and written communication skills. Strong interpersonal skills, with the ability to build rapport and work collaboratively. Able to take ownership of tasks and follow through on commitments. Problem-solving mindset with resilience under pressure. Strong time management and organisational skills. Ability to produce high-quality work and support colleagues in achieving shared goals. Home Working Requirements: Applicants must have the facilities to work from home for part of the week. This includes: Secure and reliable internet access A private and comfortable working environment suitable for handling sensitive information (e.g. not a shared space) How to Apply: If you are proactive, organised, and thrive in a customer-focused administrative role, we encourage you to apply for this opportunity to support the vital work of the Department for Education. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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Customer Service Administrator
Brook Street - Darlington, County Durham
£15.09 to £15.09 an hour
TemporaryFull time
Customer Service Administrator Location: Bishopgate House, Darlington, DL1 5QE Rate of Pay: £15.09ph, Weekly Pay Working Hours: 37 hours per week - Monday to Thursday: 8:30am - 4:30pm - Friday: 8:30am - 4:00pm Working Arrangements: Hybrid - 3 days per week in the Darlington office, 2 days per week working from home Contract Duration: 3 months, with a possibility for extension About the Role: The Department for Education is seeking Customer Service Administrators to join the team at Bishopgate House in Darlington. These temporary roles support essential operations by providing high-quality administrative and customer service assistance to both internal and external stakeholders, including local authorities and schools. Key Responsibilities: Act as the first point of contact for external customers (e.g. local authorities and schools), handling incoming and outgoing telephone calls. Manage high volumes of telephone communication, particularly during peak periods. Process Service Request Forms (SR Forms) submitted by external stakeholders, resolving queries or escalating them when necessary. Deliver an efficient, customer-focused Service Desk support service in line with departmental and Data Operations standards and procedures. Ensure all service delivery meets performance indicators, service level agreements, security requirements, and complies with the Data Protection Act 2018 and GDPR. Collect and process complex survey returns, analyse the source of data errors, and contact relevant data providers to obtain accurate information. Ensure data handling meets quality standards and timescales set by internal customers. Essential Skills and Experience: Comfortable and confident handling high volumes of telephone calls. Strong administrative skills with a keen eye for detail. Proficient in Microsoft Office applications (e.g. Word, Excel, Outlook). Good literacy and numeracy skills. Excellent verbal and written communication skills. Strong interpersonal skills, with the ability to build rapport and work collaboratively. Able to take ownership of tasks and follow through on commitments. Problem-solving mindset with resilience under pressure. Strong time management and organisational skills. Ability to produce high-quality work and support colleagues in achieving shared goals. Home Working Requirements: Applicants must have the facilities to work from home for part of the week. This includes: Secure and reliable internet access A private and comfortable working environment suitable for handling sensitive information (e.g. not a shared space) How to Apply: If you are proactive, organised, and thrive in a customer-focused administrative role, we encourage you to apply for this opportunity to support the vital work of the Department for Education. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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Internal Technical Sales Engineer
Vibe Recruit - Newport, Newport
£35,000 to £35,000 a year
PermanentFull time
Internal Technical Sales Engineer Salary: Up to £35,000 depending on experience Hours: 37 hours per week Monday-Thursday: 8:00am-4:45pm Friday: 8:00am-12:00pm Contract: Permanent, Full Time Vibe Recruit are working on behalf of an established engineering business to recruit an Internal Technical Sales Engineer. This is a varied role combining technical sales, customer service and order management. You will support customers with product selection, quotations and orders while developing strong customer relationships and providing technical and commercial support. Key Responsibilities Respond to customer enquiries via telephone and email. Advise customers on suitable valve/product selection. Prepare accurate quotations and process customer orders. Liaise with suppliers regarding pricing, availability and deliveries. Process orders and raise purchase orders using the ERP system. Provide technical and commercial support to customers and the external sales team. Develop and maintain strong customer relationships. Support with customer complaints and relevant quality requirements. Occasional travel to customer sites in the UK and overseas. What We're Looking For Ideally, experience within mechanical engineering, technical sales or a similar customer-focused engineering environment. Engineering qualification such as C&G, ONC, HNC or HND is desirable but not essential. Strong customer service and communication skills. Good commercial awareness and attention to detail. Confident using Microsoft Word, Excel and PowerPoint. Organised, self-motivated and able to manage priorities effectively. Benefits Salary up to £35,000 12pm finish every Friday 25 days' holiday plus 8 Bank Holidays Contributory Pension Scheme Death in Service - 3 x annual salary Free onsite parking PPE provided, including safety boots Paid annual eye test and £60 contribution towards new glasses where applicable Christmas Saving Club A pply today with your CV for consideration or call Naomi on 07506 949615. Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
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Stores Service Operative
Vibe Recruit - Cwmbran, Torfaen
£28,500 to £28,500 a year
PermanentFull time
Due to expansion, a leading supplier of process equipment and engineering solutions is looking to recruit a Stores & Se rvice Operative to join their team. This is a great opportunity for an organised & mechanically/electrically minded person. Reporting to the UK Operations Manager, this role will be based at the Cwmbran facility. This is a full time, permanent position. Salary - £28,500 per annum Hours of work - 7:30-4:00 Monday-Thursday and 7:30-3:00 on Fridays Duties of the Stores & Se rvice Operative include: Carry out in-house service assembly, overhaul, and testing of the company's product range Monitor and control stock components from work-in-progress through to finished goods, ensuring accuracy, quality, and correct packaging of outgoing orders. Receive, handle, and inspect goods inwards and goods outwards, ensuring accurate inventory control within the main stores. Operate company equipment safely and effectively, including forklifts, tools, and testing equipment. Coordinate inbound and outbound freight activities with external freight forwarding partners. Adhere to the company's ISO 9001 Quality Management System and all Health & Safety policies and procedures. Ideally the candidate would possess the following skills/experience: Practical hands on mechanical &/or electrical knowledge or experience Excellent interpersonal / communication skills. Proven technical problem-solving and troubleshooting capability Experience using inventory management systems and general IT systems Forklift/Counterbalance certification or relevant operating experience preferred. To be considered for this role, please upload your CV or contact Naomi on 07506 949615 to discuss further Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
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Service Coordinator
Vibe Recruit - Llanelli, Carmarthenshire
£30,000 to £35,000 a year
PermanentFull time
Service Coordinator Location: Llanelli Salary: £30k - £35k Depending on experience The Role We are looking for an organised and proactive Service Coordinator to join a busy Service & Commissioning team. This role is responsible for coordinating engineers, managing schedules, supporting customers, and ensuring service and commissioning projects are delivered efficiently. Key Responsibilities Schedule service visits and commissioning work. Act as the main point of contact for customer enquiries and updates. Coordinate engineer diaries, travel, accommodation and parking. Prepare RAMS and job packs for service and commissioning activities. Maintain accurate service records and update internal systems. Produce service reports and support operational planning. Work closely with engineers and management to ensure smooth service delivery. Resolve service issues and support continuous improvement initiatives. Monitor stock, equipment and service resources. Ensure compliance with company procedures, vehicle inspections and industry standards. What We're Looking For Previous experience in a Service Coordinator, Service Administrator or Scheduling role. Excellent organisational and communication skills. Strong customer service focus. Good IT skills, including Microsoft Office. Ability to prioritise workloads and work effectively in a fast-paced environment. This is a fantastic opportunity to join a growing business in a varied and rewarding role with plenty of responsibility. To be considered for this role, please upload your CV today and a member of our team will be in touch. Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
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Retrofit Assessor
Vibe Recruit - Newport, Newport
£27,000 to £30,000 a year
PermanentFull time
Retrofit Assessor / Domestic Energy Assessor Location: South Wales - covering Wales & the South West Salary: £27,000 - £30,000 + OTE / Commission Vibe Recruit are working on behalf of a growing organisation within the energy efficiency and retrofit sector to recruit an experienced Retrofit Assessor / Domestic Energy Assessor (DEA). Ideally based in South Wales or the Monmouthshire area, you will cover projects across Wales and the South West, carrying out high-quality retrofit and energy assessments. Key Requirements Fully accredited Retrofit Assessor / Domestic Energy Assessor (DEA) Minimum 2 years' relevant experience Level 3 Traditional Buildings accreditation - essential Accredited with ECMK and/or Elmhurst Air pressure / Pulse testing experience and capability - highly desirable Experience carrying out heat loss assessments would be advantageous Experience completing Air Source Heat Pump (ASHP) assessments would be advantageous Comfortable travelling throughout Wales and the South West What's on Offer? Salary of £27,000 - £30,000 per annum Additional commission / OTE Opportunity to join a growing and supportive organisation Varied field-based role covering projects across Wales and the South West If you're an experienced Retrofit Assessor looking for your next opportunity, we'd love to hear from you. Apply today uploading your CV or contact Naomi on 07506 949615. Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
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Credit Controller
Vibe Recruit - West Bromwich, West Midlands
£27,000 to £30,000 a year
PermanentFull time
Credit Controller Location: West Bromwich Salary: £27,000 + £250 monthly bonus Hours: Monday-Friday, 8:30am-5:00pm Contract: Permanent, Full Time Working Pattern: Fully Office Based Vibe Recruit are currently recruiting on behalf of our client for an experienced Credit Controller to join their busy and established finance team based in West Bromwich. This is an excellent opportunity for someone with previous Credit Control experience who is confident managing customer accounts, chasing outstanding payments and resolving queries while maintaining strong customer relationships. Key Responsibilities Manage a section of the Accounts Receivable ledger Monitor customer accounts to ensure credit terms and limits are not exceeded Proactively chase outstanding debt via telephone and email Issue customer statements and payment reminders Manage the debt collection process, escalating overdue accounts where necessary Resolve customer queries and liaise with internal departments to achieve timely resolutions Send payment links and assist customers with payments Process new account applications and review credit reference information Produce spreadsheets and account information when required Assist with month-end reporting Support Direct Debit collections and cash allocation Set up new customer accounts on the accounting system Complete additional Credit Control duties as required What We're Looking For Previous experience working within a busy Credit Control environment is essential Strong communication and negotiation skills Confident telephone manner and comfortable chasing outstanding payments Good knowledge of Excel and spreadsheets Excellent organisation and time-management skills Ability to prioritise workload and work to deadlines Strong attention to detail Positive and professional approach Ability to build strong relationships with internal and external customers Previous experience using Kerridge would be advantageous but is not essential Salary & Working Hours £27,000 per annum + £250 monthly performance bonus The bonus is based on achievable monthly targets, offering potential additional earnings of £3,000 per yea r. Monday-Friday, 8:30am-5:00pm 37.5 hours per week with a 60-minute unpaid lunch break Please note, this position is fully office based in West Bromwich and the working hours are fixed. If you have Credit Control experience and are looking for a permanent opportunity within a busy, supportive environment, apply today or contact Vibe Recruit for further information. Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
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Chemical Process Operator
Vibe Recruit - Port Talbot, Neath Port Talbot
£30,940 to £30,940 a year
PermanentFull time
Chemical Process Operator Location: Port Talbot Salary: £30,940 per annum Hours: Monday to Friday, 7:00am - 4:00pm Contract: Full-time, Permanent Vibe Recruit are recruiting on behalf of an established manufacturing organisation in the Port Talbot area for a Chemical Process Operator to join their team on a permanent basis. This is an excellent opportunity for someone looking for a long-term position within a busy production environment. Full training will be provided, with the successful candidate developing into a fully trained operator. The Role As a Chemical Process Operator, your responsibilities will include: Manufacturing and packaging products in line with company procedures Handling and moving materials safely throughout the production process Operating a counterbalance forklift truck Following production instructions and completing tasks accurately Maintaining high standards of housekeeping within the working environment Ensuring all Health & Safety procedures are followed at all times Handling 25kg drums multiple times throughout the shift Working both independently and as part of the wider production team What We're Looking For The successful candidate will have: Valid Counterbalance Forklift Truck accreditation - essential Full UK driving licence and own transport - essential A strong awareness of Health & Safety within a working environment The physical ability to comfortably handle 25kg drums throughout the shift The ability to follow instructions and work accurately with good attention to detail A positive attitude and willingness to learn Good communication skills and a strong work ethic The ability to work unsupervised when required Good organisational skills and the ability to manage multiple tasks Previous manufacturing, production, chemical or industrial experience would be advantageous. This is a permanent opportunity offering stable Monday-to-Friday working hours and full training for the successful candidate. Apply today with your CV for immediate consideration or for more information, please contact Naomi on 07506 949615. Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
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Estimator
Vibe Recruit - Neath, Neath Port Talbot
£28,000 to £30,000 a year
PermanentFull time
Estimator - Customer & Sales Support Location: Neath Salary: Up to £30,000 Depending on experience Hours: Monday-Thursday 9:00am-5:00pm, Friday 8:30am-4:30pm Permanent | Full Time We are recruiting an Estimator to join an established manufacturing business in Neath. This is a customer-focused role rather than a design-heavy position. We're looking for someone who is excellent on the telephone, enjoys understanding customer requirements and can recommend the right product solution. You'll also need some 2D AutoCAD experience, as you'll make straightforward amendments to existing drawings when required. You don't need to be a CAD Designer, the key is being comfortable using CAD alongside strong customer communication skills. The role Handle customer enquiries by telephone and email Understand requirements and recommend suitable products Prepare and follow up quotations Make amendments to existing 2D AutoCAD drawings Build strong customer relationships and help convert enquiries into orders Develop an in-depth knowledge of the company's specialist product range Maintain accurate information using the CRM system Work closely with Sales, Production and other internal teams What we're looking for Excellent telephone and customer communication skills Customer service, internal sales, estimating or sales support experience Some 2D AutoCAD experience - essential Strong attention to detail and organisation Confidence using IT and CRM systems A proactive, customer-focused approach A genuine willingness to learn the product range in depth This role would particularly suit someone who enjoys speaking with customers and solving problems, rather than someone looking for a predominantly CAD/design-based position. Salary up to £30,000 depending on experience, plus bonus opportunity, 22 days' holiday + bank holidays, pension and ongoing training and development. Please upload your CV for consideration. Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
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Healthcare Delivery Driver
Vibe Recruit - Remote
£28,089 to £29,129 a year
RemotePermanentFull time
Healthcare Delivery Driver £29,129 + excellent further earning potential Avonmouth Are you looking for a rewarding role where you will make a difference to people's lives? Does the thought of great job variation and working for a national company with a first class reputation appeal to you? Do you want to work for an 'Investors in People' Gold awarded company that can boast excellent growth and multiple awards? If so, please read on. We are recruiting for a Healthcare Delivery Driver to work for an industry leading Healthcare firm out of their new Avonmouth Depot. With full training, excellent prospects for overtime and the chance to work in a great team, this is a fantastic opportunity. As Healthcare Delivery Driver / Technician you will: - Work out of the modern depot delivering and installing medical devices ( with full training ) to a small number of hospitals and healthcare facilities around the Bristol and Worcester areas. - Communicate with healthcare professionals when installing and demonstrating products on site - Use your geographical knowledge when driving a 3.5 tonne van to different hospitals and healthcare facilities - Perform basic installation, maintenance and repair of medical devices on site ( full training provided ) As well as a competitive salary, there is great potential for overtime with this role ( paid at time and a half ). Working hours are convenient and you will be working for a company that takes great pride in developing and promoting staff. If you are looking for a long term career with great future prospects, please apply. For immediate consideration, please forward your CV to Alex at Vibe Recruit today. Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
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