Independent Domestic Violence Advisor
Victim Support - City of London, London
£27,752 to £29,583 a year
PermanentFull time
We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) to join the team in London, working 37.5 hours a week. This role involves both face to face and virtual support in a hybrid model of working, you will work from home, Victim Support Office at Singer Street, London. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you… What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. Clinical supervision: and group reflective practice. About the Role As an Independent Domestic Violence Advocate you will provide a high quality and victim/survivor focused service to children and young people who have been subjected to domestic violence and abuse. You will: help them to deal with the aftermath and consequences of violence and abuse. develop, deliver, and monitor safety and support plans for those affected by crime, who accept ongoing support. support those affected by crime in understanding and asserting their rights and entitlements help to facilitate access additional services, establish healthy coping mechanisms and provide practical support and information. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Read more
Independent Domestic Violence Advisor
Victim Support - Birmingham, West Midlands
£27,752 to £29,583 a year
PermanentFull time
We have an exciting opportunity to join Birmingham's brand-new Family IDVA Service and help shape the future of domestic abuse support for families across the city. These Family IDVA positions are permanent and full-time roles (37.5 hours per week). As part of this innovative new service, you'll be based within one of Birmingham's 10 Family Hubs, providing specialist support to non-abusive parents and their children who have experienced domestic abuse. Working as a Family IDVA, you will combine expert risk assessment, safety planning and advocacy with a whole-family, child-centred approach that helps families stay safe, recover and thrive. This is a unique opportunity to be part of a service from the very beginning. You will help establish a new way of working that brings specialist domestic abuse support closer to families and ensures they can access the right help at the earliest opportunity. Whether you are an experienced IDVA looking for a new challenge or a skilled domestic abuse practitioner ready to further develop your specialist knowledge and impact, this role offers the chance to work alongside dedicated colleagues and partners to make a meaningful difference every day. You will also play a key role in building awareness and understanding of domestic abuse across Birmingham, delivering training and guidance to professionals working in Early Help, education, health and community settings. Are you passionate about supporting families affected by domestic abuse and committed to helping children and parents build safer futures? If so, we'd love to hear from you… What we offer At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the role We are looking for passionate and dedicated Family Independent Domestic Violence Advocates (IDVAs) to join Birmingham's new Family IDVA Service. With multiple roles available, this is an exciting opportunity to be part of an innovative city-wide service from the very beginning, helping to improve outcomes for parents and their children who have experienced domestic abuse. Each Family IDVA will be based within one of Birmingham's 10 Family Hubs, working as part of a multi-agency network to provide specialist domestic abuse support where families need it most. Combining core IDVA expertise with a strong whole-family and child-centred approach, you will work directly with parents aged 16+ and their children under 18, helping them to increase safety, reduce risk and begin their recovery journey. As a Family IDVA, you will provide a flexible range of interventions tailored to the needs of each family. This may include risk assessment, safety planning, advocacy, practical and emotional support, support through criminal and civil justice processes, recovery-focused interventions, and helping families access wider services and opportunities. You will manage a varied caseload and work closely with partner agencies to ensure families receive the right support at the earliest opportunity, preventing escalation and reducing harm. Alongside direct support, you will play an important role in strengthening the wider response to domestic abuse across Birmingham. You will deliver targeted training and awareness sessions to professionals within Early Help, education, health and community settings, helping to build confidence in identifying and responding to domestic abuse and ensuring families can access support sooner. This is a rewarding opportunity for skilled domestic abuse practitioners who are committed to empowering families, championing the voices of children and young people, and making a lasting difference in their local communities. Please see attached Job Description and Person Specification for further details. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Read more
Programme Facilitator
Victim Support - Birmingham, West Midlands
£27,752 to £27,752 a year
ContractFull time
We have an exciting opportunity to join Victim Support's new national service supporting children and young people affected by the Early Release of Prisoners Scheme across England and Wales. As a Children and Young People's (CYP) Programme Facilitator, you will play a vital role in helping children and young people navigate uncertainty, change and complex emotions as a result of the Early Release of Prisoners Scheme. Working as part of a dedicated specialist team, you will provide information and support through a national helpline, alongside facilitating our innovative online peer support programme. This is a unique opportunity to be part of a new service from the very beginning, helping to shape the support available to children, young people and families affected by one of the most significant criminal justice developments in recent years. Whether you are an experienced CYP practitioner, youth worker, family support worker or someone with strong experience supporting vulnerable children and families, this role offers the opportunity to make a meaningful difference to young people's lives during times of uncertainty and transition. Are you passionate about supporting children and young people, amplifying their voices and helping them build confidence, resilience and hope for the future? If so, we'd love to hear from you. What we offer At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the role We are looking for four passionate and dedicated CYP Programme Facilitators to join our new national service supporting children and young people affected by the Early Release of Prisoners Scheme across England and Wales. These are fixed-term positions for 18 months and offer an exciting opportunity to help develop and deliver a new specialist service designed to ensure children and young people have access to timely information, emotional support and opportunities to connect with others experiencing similar challenges. As a CYP Programme Facilitator, you will provide support via a dedicated helpline for children, young people, parents and carers. You will listen, assess individual needs, provide age-appropriate information and guidance, offer emotional support, and ensure callers can access additional services where required. You will also facilitate an innovative online peer support programme designed for children and young people experiencing uncertainty, worry or mixed emotions linked to the release of a prisoner. Through guided discussions, interactive activities and peer support, you will help participants build confidence, resilience, coping skills and stronger support networks in a safe and supportive environment. Working closely with colleagues and partner organisations across England and Wales, you will ensure children and young people receive high-quality, child-centred support that recognises their individual experiences and promotes their wellbeing, safety and recovery. This role would suit someone with experience of working directly with children and young people, excellent communication and facilitation skills, a strong understanding of safeguarding, and a commitment to empowering young people through challenging circumstances. Please see the attached Job Description and Person Specification for further details. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Read more
Independent Domestic Violence Advisor
Victim Support - Dorset
£27,752 to £29,583 a year
ContractFull time
We are looking for a resilient and dedicated people to join our new specialist high risk domestic abuse service as Independent Domestic Violence Advocate's (IDVA). The roles is full time and offered on a hybrid working basis with two days per week from our centrally located office in Boscombe. Due to the nature of the role, the successful applicants would be expected to travel regularly across the Dorset county. As an IDVA, you'll support victims at some of the most difficult times in their lives. We're looking for someone who is compassionate, adaptable, and committed to providing excellent advocacy and support through a trauma-informed and person-centred approach. You'll be passionate about empowering survivors, building trust, and helping individuals make informed choices while ensuring their safety and wellbeing remain at the heart of your work. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression, an IDVA qualification Clinical supervision: to promote reflective practice and wellbeing About the role As a IDVA you will provide high quality support to victims of domestic violence and abuse. You will deliver and provide support in five key areas to support victims to: Feel safer Feel informed about their rights and the criminal justice system Feel listened to and heard Be able to implement healthy coping mechanisms Be connected with services who are available to help them Ideally, you will hold an approved and accredited IDVA qualification (or you must be willing to work towards one) You will need A strong understanding of domestic abuse and violence and the impact this has on victims. Experience of working with victims of crime (preferably domestic abuse) including completing risk assessments and safety planning Experience of managing a caseload and keeping clear case management records Experience of adapting communication styles to be able to effectively communicate An understanding of trauma informed practice and how to implement this within your work A through understanding of the criminal justice system and the Victim's Code An understanding of confidentiality, safeguarding and other legal requirements Good IT skills including experience with working within bespoke case management systems and using Microsoft Office Packages Organised and methodical approach to work with the ability to plan, prioritise and organise workload This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangement About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. If you would like to discuss the role prior to applying, please contact us on 0300 140 0092 We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Read more
Independent Domestic Violence Advisor
Victim Support - City of London, London
£27,752 to £29,583 a year
ContractFull time
We have an exciting opportunity for an Independent Domestic Violence Advocate to join the DRIVE team in London, working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Role You may be a qualified IDVA or a Domestic Abuse Outreach Worker wanting to work alongside professionals in a multi-agency environment, although we will consider applicants from other fields providing you are able to demonstrate comprehensive knowledge and understanding of both domestic and sexual violence. This role involves both face to face and virtual support in a hybrid model of working. There is an expectation that you will do a mixture of working from home, our office in Singer Street. As a DRIVE Independent Domestic Violence Advocate you will: Implement effective ways of working with victims and those supporting them to increase safety and reduce harm. Provide a high-quality, front-line service to victims of domestic and sexual abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+ Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic and sexual abuse to keep safety central to all services for victims of domestic and sexual abuse. Have excellent communication skills, a proactive approach and the confidence to be able to influence the way in which this service is delivered are key. You will need to: Have a knowledge of help-seeking barriers and support needs of victims of domestic and sexual abuse (in heterosexual or same-sex relationships). Have a good understanding of domestic and sexual abuse including the impact of abuse on victims and their children. Understand the principles of risk assessment, safety planning and risk management for victims of domestic and sexual abuse and their children. Understand safeguarding issues, and the legal responsibilities surrounding these issues. Experience of direct service delivery to victims of domestic and sexual abuse or other vulnerable people. Have strong communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice. Have a strong crisis management skills and the ability to deal with stressful and difficult situations. Please see attached Job Description and Person Specification for further details. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Read more
Caseworker
Victim Support - Berkshire
£13,876 to £13,876 a year
PermanentPart time
We are seeking a dedicated and compassionate Caseworker to join our Antisocial Behaviour team. This role is home based however the successful candidate must be based in the Berkshire or North Hampshire area, as the role may require regular travel in these areas. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Welcome Bonus: £500 on successful completion of probation period. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Role As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by antisocial behaviour. You will make initial contact with victims via the telephone, then tailor the support to them explaining our services, and assessing the impact of antisocial behaviour. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users. As a Caseworker you will: Make calls to offer support to victims of antisocial behaviour, delivering immediate support. Develop, deliver and monitor safety and support plans for those affected by antisocial behaviour who accept ongoing support, which will include providing resources, interventions, and information to all service users. Liaise and actively engage with other local providers to share information on the VS service offer and options for victims and survivors Use a bespoke case management system to maintain accurate and confidential records and contribute to monitoring information including the collection of outcomes Working as part of a team with staff to provide a seamless service to clients About You You will have an understanding of the impact of crime/antisocial behaviour on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial. You will need: Strong written & verbal communication skills. Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard Good organisational & time management skills, able to manage competing needs and priorities. To work effectively both as part of a team & independently To develop & maintain partnerships with internal & external organisations. The ability to maintain professional boundaries & confidentiality. Personal resilience to manage exposure to highly emotional or sensitive demands of the role This role involves regular travel through Hampshire and Berkshire and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. If you are passionate about supporting victims of antisocial behaviour and have the necessary skills and experience, we encourage you to apply. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Read more
Administrator
Victim Support - London, London
£26,227.50 to £29,027.50 a year
PermanentFull time
We are looking for a highly organised and proactive Service Delivery Assistant to join our Safe Horizons Triage Team. You will play a vital role in processing referrals, managing enquiries from partner agencies and providing high-quality administrative support to help ensure victims receive timely access to services. This role is full-time, based in London, with hybrid working arrangements available. Occasional travel across London may be required to attend meetings, training and service delivery activities. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Role As a Service Delivery Assistant - Triage, you will provide high-quality administrative support to the Safe Horizons Triage Team. You will be responsible for monitoring and managing referrals and enquiries received through the service inbox, maintaining accurate records and acting as a key administrative contact for partner agencies. Key Responsibilities Monitor the Safe Horizons inbox and process referrals, enquiries and correspondence within agreed timescales. Act as a first point of contact for partner agencies and stakeholders, responding to routine enquiries and directing requests appropriately. Maintain accurate records on case management systems and databases. Liaise with partner agencies and internal teams to obtain information required to support referral processing. Prepare routine reports, correspondence and service information as requested. Provide general administrative support including data entry, filing, document preparation and meeting administration. Ensure confidential and sensitive information is handled securely and in accordance with GDPR and organisational policies. Support the effective day-to-day running of the Triage Team. About You Ideally, you will have experience working within a domestic abuse, safeguarding, victim support or criminal justice environment and have an understanding of domestic abuse, violence against women and girls, and multi-agency working arrangements such as MARAC. You will need: Experience of providing administrative support within a busy environment. Strong written and verbal communication skills. Good customer service skills and a professional telephone manner. Experience of maintaining accurate records and databases. Good IT skills, including Microsoft Office applications and database systems. An understanding of confidentiality, GDPR and information-sharing requirements. The ability to prioritise workload and manage competing demands effectively. The ability to work independently and as part of a team. A commitment to providing high-quality support in a sensitive and professional manner. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Read more
Initial Support Agent
Victim Support - Kent
£26,748 to £26,748 a year
PermanentFull time
We are looking for two motivated & empathetic individuals to join the team at Victim Support based at Compass House, Ashford as Initial Support Agents (known internally as Triage & Early Intervention Officers). This position is offered on a permanent basis. Are you looking for a new challenge that will be rewarding and make a real difference to people's lives? Do you enjoy talking to people, providing empathy & support, and helping to find solutions to problems? If this sound like you, then we'd love to hear from you... What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the role: You will be talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience. Previous experience is not required as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover. These roles are based in our Victim Care Unit in Ashford. You will be working shifts Monday to Friday between 8am and 4pm or 12pm and 8pm. Shifts are designated on a rota basis and scheduled well in advance so you can plan ahead. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development. Please see attached Job Description and Person Specification for further details. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Read more
Independent Domestic Violence Advisor
Victim Support - London, London
£27,752 to £32,383 a year
PermanentFull time
We are looking for a proactive and compassionate Hospital Independent Domestic Violence Advocate (IDVA) to support victims and survivors of domestic abuse within a hospital setting. This role is based at Homerton University Hospital along with some working from the Victim Support office in Old Street and some home working. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Role As an Independent Domestic Violence Advocate you will provide pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, providing individual safety planning, trauma-informed support, guidance, information, and advocacy and enabling victim/survivors to access the services they need in the aftermath of the abuse and trauma they have experienced. You may work within a Hospital Trust's Safeguarding Team to support both patients and staff in an Acute Hospital setting, who have experienced Domestic Abuse. You will make initial contact with victims of domestic abuse, explaining our services and assessing the impact of crime, or receive referrals from colleagues, in order to provide on-going support and case management. Key Responsibilities Assess risks and needs using evidence-based checklists. Focus on high-risk cases with short to medium-term crisis intervention. Assist high-risk victims in accessing safety services. Deliver tailored support and information. Understand legal frameworks for protecting children and vulnerable adults. Provide advocacy on legal, housing, health, and financial options. Empower clients to recognize domestic abuse dynamics. Participate in Multi-Agency Risk Assessment Conferences (MARAC). Work with a team to deliver respectful, dignified, and sensitive services. Maintain accurate and confidential case records. Comply with data protection laws and organizational policies. Stay updated with procedures, policies, and professional codes. About You Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding of benefits, housing, and homelessness would also be beneficial. You will need: Strong understanding of domestic abuse and its impact. Demonstrate proficiency in English, both verbally and in writing. Experience in statutory, voluntary, or multi-agency settings. Competency in risk and needs assessment frameworks. Understanding of safeguarding issues. Direct service delivery experience to victims or vulnerable people. Ability to manage complex caseloads and prioritize work. Strong crisis management skills. Effective communication, negotiation, and advisory skills. Commitment to equal opportunities and diversity. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible
Read more
Food and Menu Coordinator
Hertfordshire Catering Ltd (HCL) - Welwyn Garden City, Hertfordshire
PermanentFull time
Food and Menu Coordinator Location: Mundells, Welwyn Garden City, Hybrid Salary : £30,169 Hours: Full-time, 37 hours per week Contract: Permanent Reports to: Executive Chef PURPOSE OF THE JOB HCL are leading contract caterers with a focus on school feeding. We have a commitment to deliver high-quality, nutritious, and engaging food experiences for children and staff across our primary schools, secondary schools, and commercial sites. As a Skills and Mobilisation Chef at HCL, you will play a vital role in our training and mobilisation programme, as we delight our customers in Hertfordshire and expand our portfolio across London and the South of England. Your role will be central in promoting HCL with a focus on public sector procurement of school feeding services. You will develop and implement training courses for employees to meet the needs of the business, including Food Safety and Allergy qualifications to nationally recognised levels. You will support across all sectors in maintaining HCL high expectation of standards, and support the Training & Mobilisation Manager in creating, developing, and delivering professional and practical hands-on training in all sectors, including new business ventures. MAIN AREAS OF RESPONSIBILITY Support the Food and Menu Chef in designing and producing menus that are appealing, nutritious and compliant with Food Standards and accreditations. Produce and maintain menu timelines, communicating with nutritionists and the supply chain to meet deadlines. Proofread and format recipes and enter recipes and menus onto Saffron. Manage software systems, ensuring pricing and product lists are up to date for accurate menu costing. Produce menu packs for each menu cycle and ensure they are available for Cook's Meetings. Produce, send and manage menu surveys, communicating results and responses to stakeholders. Co-ordinate theme days, including recipes, menus, menu packs, nutritional information and Cypad uploads. Monitor school menu requirements and ensure systems are updated accordingly. Send Food Communications to Operations in a timely manner. This list is not exhaustive, and the post holder may be required to undertake other duties appropriate to the role. PERSON SPECIFICATION Effective administration and proofreading skills. Clear and accurate verbal and written communication skills. Knowledge of School Food Standards. Ability to analyse briefs and deliver required outcomes. Strong prioritisation skills and resilience under pressure. Strong arithmetic skills for menu costing. Ability to seek feedback and consult stakeholders effectively. Experience building effective working relationships, both independently and as part of a team. Skills: Strong communication and influencing skills. Excellent organisational skills and ability to work to deadlines. Relationship-building skills with colleagues, schools and stakeholders. Professional and ethical approach. Collaborative working style. Access to a vehicle and willingness to travel across Hertfordshire and surrounding counties. Knowledge: Understanding of HACCP, COSHH, Food Safety Management Systems, allergy processes and HCL SOPs. Knowledge and experience across all sectors. IT Skills: Proficient in Word, PowerPoint, Outlook, Excel, Power BI, Cypad Desktop and Contract Management App. Experience working with Learning Management Systems (LMS). EQUAL OPPORTUNITIES HCL is committed to openness and equality of opportunity in every activity, from the way we employ staff to the way we deliver services. It is a central responsibility of managers and employees of the company to ensure that every individual that we encounter is treated with dignity and respect. HEALTH AND SAFETY It will be the duty of every employee while at work to take reasonable care for the Health and Safety of themselves and of other persons who may be affected by their acts or omissions at work.
Read more