Senior Care Supervisor


Company:	STARLING HOMECARE
Salary:	£26,000 to £30,000 a year
Hours:	Full-time
Location:	St Albans, AL3 6PF
Working pattern:	On-site
Job type:	Permanent
Posting date:	23 Sept 2026
Closing date:	23 Oct 2026

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Summary

At Starling Homecare, we are building something special. We are a family run, independently owned homecare provider based in St Albans, on a continued mission to build the leading heart-first homecare service: the one families in Hertfordshire ask for by name when someone they love needs support at home. We are CQC registered and provide visiting care across St Albans, Harpenden, Hemel Hempstead and Welwyn Hatfield, and live-in care across Hertfordshire.

The role

As Senior Care Supervisor, you will be the link between our office and the care our clients receive at home. You will spend much of your week out in the community, supporting and mentoring our carers, carrying out spot checks and making sure every visit reflects the care plan and the standards we set ourselves. You will work closely with the Care Manager, our clients and their families to keep standards high, respond to feedback and put things right quickly when something needs attention.

What you will do:

- Carry out regular spot checks and observations of care in clients' homes

- Mentor and support carers, particularly those new to care, through shadowing and on-the-job guidance

- Check that care plans are being followed and that care records are completed accurately

- Hold supervisions with carers and help identify training needs

- Visit clients and families to review how care is going and act on their feedback

- Raise concerns with the Care Manager promptly and follow our safeguarding procedures

- Step in to deliver care when the service needs it

- Take part in our shared on-call rota

- Help maintain compliance with CQC standards and our own procedures

What we ask of you

We should be honest about what this role asks. We are an early stage organisation, and at this stage everyone steps in when the service needs it. The people we support do not need us only between nine and five. This is a Monday to Friday role, but carers call in sick and clients' needs shift at short notice, including in the evenings and at weekends, and there will be times when you pick up care calls yourself. This role needs someone who is flexible, who takes their turn on our on-call rota, and who is prepared to roll their sleeves up while we grow. It is not for everyone, and we would rather say so now.

What we offer:

- £26,000 to £30,000 per year, depending on experience

- Full induction and training

- Real opportunities to progress as new offices and services open

- Company pension

- On-site parking at our St Albans office

- A kind, respectful and professional working culture rooted in family values

- Our employee wellbeing scheme after six months, paid for in full by Starling Homecare, including a 24/7 GP service, counselling, digital physiotherapy and a benefits hub with over 1,500 savings and discounts

This post is subject to an enhanced DBS check and satisfactory references. We are not accepting agency applications or enquiries at this time.

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