Labour Optimisation Manager
| Company: | ISS Facilities Services |
|---|---|
| Hours: | Full-time |
| Location: | London |
| Working pattern: | Field-based |
| Job type: | Permanent |
| Posting date: | 14 Sept 2026 |
| Closing date: | 14 Oct 2026 |
Summary
Labour Optimisation Manager
Contract: Healthcare
Location: London, E14 9SH
Hours of work: 40
Contract Type: Permanent
We are seeking a Labour Optimisation Manager to build and roll out a labour model that defines the genuine labour requirement for each hospital contract, area by area, and to monitor performance against that model on an ongoing basis.
This role will own the labour position across contracts, ensuring labour deployment is aligned with operational standards, budget expectations and agreed targets.
Job Description
We are looking for an individual who wants to build a function rather than inherit one, taking a proven approach that has already been implemented at two sites and scaling it across eleven healthcare contracts.
The successful candidate will combine analytical rigour with operational influence, working closely with contract teams and leading the scheduler community through a dotted-line relationship.
Key Responsibilities
Build and maintain labour deployment models, translating operational requirements into accurate labour demand.
Own labour performance reporting, tracking hours and costs against model, budget and targets.
Investigate variances between modelled and actual labour deployment, including site-based studies where required.
Validate key data sources to ensure labour models and reporting are accurate and reliable.
Deliver the rollout of labour modelling across healthcare contracts and manage the site data collection process.
Partner with contract leadership teams to present findings, agree scope and implement improvements.
Lead and develop the scheduler community, supporting the shift from scheduling activity to labour performance management.
Own productivity reporting and dashboards, ensuring alignment across labour models, schedules, time and attendance data, and savings tracking.
Professional and Personal Competencies/Qualifications
Demonstrable experience in labour modelling, productivity analysis or workforce optimisation within a multi-site operational environment.
Advanced Excel skills, including building, maintaining and auditing formula-driven models used by others.
Strong analytical judgement with the ability to identify inconsistencies in data sources and explain limitations clearly.
Experience converting analytical insights into operational improvements with measurable outcomes.
Full UK driving licence and willingness to travel to contract sites across the UK. This is essential.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
