21017 - Change Communications Manager – Legal Aid Agency (National)
| Company: | Ministry of Justice |
|---|---|
| Salary: | £42,914 - £53,081 |
| Hours: | Full-time |
| Location: | National, NP10 8FZ |
| Working pattern: | Hybrid - 3 days remote |
| Job type: | Contract |
| Posting date: | 12 Aug 2026 |
| Closing date: | 26 Aug 2026 |
Summary
SIO Change Communications Manager – Legal Aid Agency (FTC 12 Months)
Vacancy Description
The Legal Aid Agency (LAA) is undertaking a major transformation programme to support priorities to rebuild confidence in the criminal justice system and deliver accessible, modern civil, family and administrative justice. Communications are central to the success of this programme.
This is an exciting opportunity for an experienced communications professional to join a high-performing internal and external communications team at a pivotal point. Reporting to the Head of Internal Communications, you will play a key role in shaping and delivering integrated communications to support system recovery and transformation, working closely with the Head of External Communications and the Transformation Comms and Engagement Lead.
We are looking for a collaborative, high-performing communications professional who can operate as a trusted adviser to senior leaders, providing clear, strategic communications in a complex and fast-paced environment.
Job Description
This role bridges internal and external communications, ensuring transformation activity is clearly understood, consistently communicated, and effectively delivered across the LAA and its stakeholders.
You will develop and deliver an integrated communications approach that informs and engages staff, while building understanding, confidence and trust with external audiences including providers, representative bodies and stakeholders. You will ensure a single, consistent transformation narrative runs across all channels.
Key Responsibilities
Lead the development and delivery of integrated internal and external communications to support transformation and system recovery, aligned to organisational strategies
Act as a trusted adviser to senior leaders, providing strategic and reactive communications advice in a complex, high-profile environment
Develop and maintain a clear, consistent transformation narrative that:
explains how change improves access to justice and system effectiveness
reflects operational challenges and recovery context
demonstrates value to staff, providers and the public
Translate complex transformation activity into clear, practical communications tailored to internal and external audiences
Plan and deliver communications for key milestones, ensuring activity drives engagement, understanding and adoption of change
Ensure alignment between internal and external messaging, equipping staff and leaders to confidently engage external stakeholders
Work closely with LAA and MoJ colleagues to support public-facing communications, with a focus on providers and representative bodies
Build strong relationships with programme leads and stakeholders to embed communications within delivery plans
Create high-quality content across channels, including briefings, intranet content, digital and senior leader communications
Gather and use insight from staff and external stakeholders to inform communications, strengthen feedback loops and support continuous improvement
Evaluate communications effectiveness and adapt approaches based on evidence, engagement and impact
Identify risks and issues, and ensure communications support effective programme delivery
Support business-as-usual communications where required, ensuring transformation activity is integrated and coordinated
Person Specification
Essential Skills and Experience
Proven experience delivering communications for large-scale organisational change
Strong understanding of end-to-end communications planning, from strategy through to evaluation
Excellent ability to translate complex information into clear, accessible and engaging content
Experience working across internal and external communications, aligning messaging across audiences
Strong stakeholder management skills, with the ability to advise and influence senior leaders
Ability to work at pace in a complex environment, exercising sound judgement and prioritising effectively
Experience using insight, feedback and evaluation to improve communications outcomes
Strong planning and organisational skills, with the ability to manage competing priorities
Core Behaviours and Approach
Trusted adviser with the confidence to challenge and influence
Highly collaborative, building strong relationships across teams and stakeholders
Proactive, solutions-focused and accountable for delivery
Comfortable working with ambiguity and creating clarity for others
Strong judgement and decision-making skills in complex environments
Committed to continuous improvement and innovation
Desirable
Familiarity with change management approaches (e.g. Prosci)
Experience of working in government or within the justice sector
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