Internal Communications Business Partner
| Company: | United Welsh |
|---|---|
| Salary: | 45,672 |
| Hours: | Full-time |
| Location: | Caerphilly, CF83 2AX |
| Job type: | Permanent |
| Posting date: | 10 Aug 2026 |
| Closing date: | 9 Sept 2026 |
Summary
Job Advert
Internal Communications Business Partner
Reporting to:
Head of Communications
Team:
* Head of Communications (line manages the following posts)
* Communications Business Partner
* Internal Communications Business Partner (this vacancy)
* Communications Officer x2
Broad purpose of the Internal Communications Business Partner:
A brand-new role within our busy multi-disciplined communications team, the Internal Communications Business Partner will be
essential in helping us deliver a first-class communications service in the years ahead.
As a trusted advisor, natural team player and storyteller, you will work with leaders and colleagues across the Group to deliver
internal communications that help staff feel informed, engaged and inspired.
By connecting colleagues to our purpose, strategy, values and priorities, you will support organisational change, improve the flow
of information, and strengthen our positive and inclusive culture.
Your contribution will be instrumental in helping the communications team to provide an excellent service every day, while
supporting the successful delivery of our longer-term strategic ambitions.
• Permanent, full time
• £45,672 per annum
• Closes Monday 24th August, Midday
• Interviews Thursday 3rd September
Key accountabilities
* Work closely with senior leaders to deliver our organisational narrative through internal communications, aligned with the
Group’s strategy, purpose,values and behaviours
* Help to shapeand deliver the organisation’s communications strategy, identifying and implementing ways to improve how we share
information with staff working in different business areas within the Group
* Plan and lead the implementation of data-led internal communication projects and campaigns for segmented audiences working
within the Group,keeping colleagues updated andensuring content is engaging andaccurate
* Create, edit and proof-read internal communications material to ensure consistency and compliance with the Group’s values, key
messages and brand guidelines, ghost-writing for staff when required
* Plan and implement a calendar of internal communications activity, working with colleagues across the communications team to
identify where internal and external requirements can be coordinated, and work together for delivery
* Manage and drive continuous improvement of the Group’s internal communications channels, including staff briefings, events,
newsletters and the intranet,evaluating activities to inform future development
* Work closely and maintain positive relationships with colleagues and teams across the Group, understanding different
perspectives and finding creative solutions to deliver best practice internal communications work
* Be a professional advisor for colleagues to increase staff engagement and sharing of information, including the provision of
coaching and support to Communications Officers to complete tasks and drive service excellence
* Ensure the procurement of communications work is within budget and achieves value for money
* Support the Head of Communications and wider communications team withcrisis communications, following our Communications
Disaster Recovery and Business Continuity Plan.
Personal requirements
Essential
* Proven experience of working in a senior communications, internal communications or public relations role.
* Excellent written and verbal communication skills, with the ability to translate complex information into clear, engaging and
audience-focused communications for different channels.
* Experience of planning and delivering internal communications campaigns, projects and channel activity, using insight and
feedback to drive continuous improvement.
* Experience of supporting organisational change through effective communications and colleague engagement.
* Ability to build positive and effective working relationships with colleagues and stakeholders at all levels,providing trusted
advice and influencing outcomes.
* Commitment to equality, equity, diversity, inclusion and accessibility, with the ability to apply these principles to
communications activity.
* Ability to manage multiple priorities and competing deadlines, delivering high-quality work from planning through to
completion.
* Sound professional judgement, including the ability to handle sensitive issues, balance risk and organisational impact,maintain
confidentiality and communicate effectively under pressure.
Desirable
* Ability to communicate in spoken and written Welsh
* Experience of working within a Group structure
* Experience of compliance with Welsh LanguageStandards Regulation
* Experience of using Microsoft Dynamics 365 and Viva
* Professional Membership of CIPR or equivalent,or willingness to become a member and work towards gaining CPD or qualifications
relevant to effective communications
* An understanding of the housing sector, political agenda, and regulatory landscape for social housing providers.
When applying, please upload a cover letter in no more than 1000 words highlighting how you meet each of the essential and
desirable (where applicable) criteria on the job advert. This is the main resource we use when making shortlisting decisions.
Requirements within the essential criteria of the Personal Requirements will be used for shortlisting purposes. However, all of
the criteria will be considered in the process of making an appointment.
We reserve the right to close this vacancy early if we receive a high volume of suitable applications.
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