Service Desk Manager


Company:	Triumph Consultants Ltd
Salary:	£25 - £25
Hours:	Full-time
Location:	Chichester, West Sussex, PO19 1RQ
Job type:	Temporary
Posting date:	7 Aug 2026
Closing date:	6 Sept 2026

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Summary

What's involved with this role:

Triumph Consultants are looking for a Service Desk Manager to lead the day-to-day operation of the Technology Services Service Desk function across L1, L2 and L3 support teams. Contract is for 7 months in Chichester.

Service Desk Manager (Information Technology)

Pay Rate: £25.00 per hour PAYE

Hours per week: 37, Monday – Friday, 09:00 - 17:00

Contract length: 7 Months

Location: Chichester, West Sussex, PO19 1RQ

Hybrid working once training is complete

Key requirements:

Significant experience managing Service Desk, IT Operations or Technical Support teams in a customer-facing environment.

Strong leadership, people management and service management skills.

Experience managing service performance, workforce planning, incident management, service requests and knowledge management within an ITIL-based environment.

Experience using ITSM platforms such as Halo, ServiceNow, Ivanti or equivalent.

Key responsibilities

Lead the day-to-day operation of the Technology Services Service Desk function across L1, L2 and L3 support teams.

Accountable for service quality, customer experience, workforce planning, rota management, service performance, incident management, service request management and knowledge management.

Work collaboratively with technical teams, resolver groups and third-party suppliers to ensure effective service delivery and continual service improvement.

Support major incident response, operational governance and performance reporting.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.

West Sussex 5302518

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Job Ref: 5302518

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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