Administration Officer
Brook Street - East Riding of Yorkshire
£13.47 to £13.47 an hour
TemporaryFull time
Location: Foss House, 1-2 Peasholme Green, York, North Yorkshire, YO1 7PR Pay Rate: £13.47 per hour Hours: 37 hours per week, Monday to Friday, 9:00am to 5:00pm for the first few weeks training and then must be able to work shifts which are between the hours of 8am and 7pm and will include weekends Contract Length: Until 31 March 2027 Clearance Required: Basic DBS- Provided by brookstreet About the Role We are recruiting for an Administrative Officer to join a busy operational team based in York. This is an excellent opportunity for an organised and customer-focused individual with strong administrative skills to support a range of important business activities. The role is primarily office-based, although hybrid working may be introduced in the future. Candidates should be flexible, as future shift patterns may include 8:00am to 4:00pm or 11:00am to 7:00pm, with occasional weekend working. Weekend shifts, if required, would be worked from home. Please note, successful candidates must have sufficient space at home to accommodate a work printer. Key Responsibilities Communicate clearly, confidently and professionally with internal and external stakeholders via telephone and email. Respond to customer enquiries using approved guidance and knowledge systems, ensuring accurate and timely resolutions. Maintain and update customer records and databases in line with policies and data protection requirements. Produce and issue documentation accurately and within agreed timescales. Manage shared and personal mailboxes, customer enquiries and administrative workflows. Enter, update and validate data across multiple systems. Monitor trackers and maintain quality standards across administrative processes. Support operational priorities and undertake additional tasks as required by management. Assist with critical response activities, including disease outbreak support where necessary. Identify opportunities to improve administrative efficiency and customer service. Share knowledge and best practice with colleagues and contribute to a collaborative team environment. Essential Skills and Experience Strong customer service skills with the ability to handle telephone and email enquiries professionally. Excellent communication skills, both written and verbal. Strong organisational skills with the ability to prioritise competing workloads. High level of accuracy and attention to detail. Competent user of Microsoft Office applications, including Outlook, Word and Excel. Ability to work independently and as part of a team. Flexible, resilient and comfortable working in a fast-paced environment. Desirable Skills and Experience Previous administrative or contact centre experience. Experience of using bespoke systems relating to licensing, surveillance, import/export processes or similar operational functions. Experience supporting operational, regulatory or compliance-based work. Additional Information Ongoing training and support will be provided. No travel is required for training. No holidays should be booked during the first few weeks of employment. Potential extension beyond the initial contract period. Application Process CVs are required for this role. Please note that applicants must also complete the required candidate questionnaire. The completed questionnaire must be submitted alongside the CV and will form part of the assessment process. Offers will be made based on the CV and completed questionnaire, replacing the need for an interview. If you are a motivated administrator with strong customer service skills and a keen eye for detail, we would like to hear from you. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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OFSTED - Manchester Admin Officer
Brook Street - City Of Manchester, Greater Manchester
£12.86 to £12.86 an hour
TemporaryFull time
OFSTED - Manchester Admin Officer | Application, Regulation & Contact Team Location: Manchester Monday to Friday - Full Time Hybrid - 3 days in the office If you thrive in fast-paced environments, enjoy delivering excellent customer service, and want your work to make a real difference, this is a brilliant opportunity. Our Client is hiring for a reputed client to strengthen the Application, Regulation and Contact Team-handling a high volume of digital and telephony contact with professionalism, care and accuracy. What you'll be doing: * Manage a busy mix of digital and telephony enquiries, including applications to register, updates to existing registrations, complaints and wider correspondence * Carry out vacancy management checks to ensure details are correct, where work requires accurate verification using well-defined procedures * Respond to queries and complaints clearly and appropriately, providing an outstanding customer experience for internal and external stakeholders * Complete work to a high standard, in line with regulation and policy frameworks, safeguarding children and young people at all times * Work towards and exceed agreed Key Performance Indicators (KPIs) in a target-focused team * Use information systems to access, complete and record information accurately * Take on feedback, identify opportunities to improve working practices, and support continuous improvement in your own performance What you'll bring: * Experience working in a high-volume customer service or administration environment, delivering against targets and objectives * Strong written and verbal communication skills to deliver high-quality responses to enquiries and complaints * Confidence working under pressure, managing multiple tasks and working to tight deadlines * A process-driven approach-able to make decisions within clear procedures and in accordance with legislation Additional information: * This role is not limited to the above-OFSTED may assign other duties appropriate to the C1 APT grade as needed Ready to bring your customer service expertise to a team that's committed to safeguarding? Apply now and take the next step in your career with a role that offers purpose, pace and real impact. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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HR Administrator
Brook Street - Irlam, Greater Manchester
£17.58 to £17.58 an hour
On-siteTemporaryFull time
HR Administrator - Irlam, Manchester UK Join a supportive and people-focused organisation based in Irlam, where HR plays a vital role in creating a positive employee experience. You'll be part of a team that values accuracy, professionalism, and continuous improvement helping ensure HR processes run smoothly and consistently for colleagues across the business. Immediate Start. Job Responsibilities Provide administrative support to the HR team across the employee life-cycle. Maintain accurate employee records and ensure HR documentation is kept up to date. Support recruitment administration, including scheduling interviews and coordinating candidate communications. Assist with on boarding activities, ensuring new starters receive the correct documentation and information. Process HR-related requests in a timely manner, escalating issues where appropriate. Support the preparation of HR reports and maintain confidentiality at all times. Coordinate and track HR documentation, ensuring compliance with internal processes. Respond to employee queries professionally, signposting to the right information or team where needed. Help maintain HR systems and databases, ensuring data quality and audit readiness. Required Skills & Qualifications Proven experience in an HR administration role or similar administrative position. Strong attention to detail and a high level of accuracy when maintaining records. Excellent organisational skills with the ability to manage multiple tasks and priorities. Clear written and verbal communication skills, with a professional and approachable manner. Working knowledge of UK HR administration processes and employment documentation. Confidentiality and discretion when handling sensitive employee information. Competent IT skills, including proficiency with Microsoft Office (Word, Excel, Outlook). If you're an organised, detail-focused HR administrator who enjoys supporting people and keeping processes running smoothly, we'd love to hear from you. Apply now to join our team and take the next step in your HR career. Brook Street NMR is acting as an Employment Business in relation to this vacancy.
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Key Account Customer Service
Brook Street - Wythenshawe, Greater Manchester
£28,000 to £28,000 a year
On-siteContractFull time
Key Account Customer Service Wythenshawe, Manchester Join a customer-focused organisation that values clear communication, reliable service, and continuous improvement. This role sits at the heart of customer experience, supporting key accounts and helping to ensure every interaction is handled professionally, promptly, and with genuine care. If you enjoy building strong relationships, resolving issues efficiently, and working to high service standards, you'll find a supportive environment here where your contribution makes a real difference. Job Responsibilities Manage day-to-day customer service activities for key accounts, ensuring timely and accurate responses. Act as the main point of contact for assigned customers, building and maintaining strong working relationships. Handle customer queries, complaints, and escalations in line with agreed service levels. Coordinate with internal teams to resolve issues, track progress, and ensure customers receive updates. Monitor account activity and service performance, identifying trends and opportunities to improve. Maintain accurate records of customer interactions, actions taken, and outcomes. Support the delivery of customer service processes, ensuring consistency and compliance. Contribute to continuous improvement by suggesting practical enhancements to customer service workflows. Required Skills & Qualifications Previous experience within freight/transport would be advantageous Self-driven, good attention to details with a positive outlook Excellent customer services skills Excellent communication skills both written and verbal Proficient in the use of MS Office If you're ready to take the next step in your customer service career and make a meaningful impact for key accounts, we'd love to hear from you. Apply now to join a team that values professionalism, responsiveness, and continuous improvement. Brook Street NMR is acting as an Employment Business in relation to this vacancy.
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Financial Advisor
Brook Street - Armagh, County Armagh
PermanentFull time
Brook Street Recruitment are currently recruiting on behalf of our client in Armagh for an experienced and client-focused Financial Advisor to join a well-established and growing business. This is an excellent opportunity for a driven professional with a strong background in wealth management and financial advisory services. Important: This role is specifically suited to candidates with proven experience in wealth management / financial planning. Applicants from an accountancy or purely accounting - finance background will not be considered. The Role: Provide tailored financial advice across investments, pensions, and long-term financial planning Manage and develop an existing portfolio of clients while identifying new business opportunities Build and maintain strong, long-term client relationships Conduct detailed financial reviews and create bespoke wealth management strategies Ensure all advice is compliant with current regulatory standards Criteria Proven experience as a Financial Advisor within a wealth management or financial planning environment Strong knowledge of pensions, investments, and holistic financial planning Excellent interpersonal and relationship management skills Relevant industry qualifications (e.g. Diploma in Financial Planning or equivalent) A proactive, client-first approach Benefits: Competitive salary and bonus structure (dependent on experience) Established client base and ongoing support Opportunities for career progression within a growing firm Professional and supportive working environment Please send your CV to Colleen Farquharson via the apply link #NIT2 Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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Telecoms Sales Account Manager
Brook Street - Belfast, County Antrim
£30,000 to £35,000 a year
PermanentFull time
Sales Account Manager - Telecommunications Salary: £30,000-£35,000 (depending on experience) + Uncapped Commission About the Role We are looking for an experienced Account Manager to join a growing telecommunications business. This is an excellent opportunity for a commercially minded professional with a proven track record in account management, business development or B2B sales within the telecoms or technology sector. You'll be responsible for managing an established portfolio of business customers, building long-term relationships, identifying growth opportunities, and ensuring clients receive outstanding service. Acting as the primary point of contact, you'll help customers maximise the value of their telecoms solutions while driving revenue and customer retention. Key Responsibilities Manage and develop an existing portfolio of business customers. Identify opportunities to grow revenue through cross-selling and upselling telecommunications, connectivity, mobile and related business solutions. Build strong, long-term customer relationships by understanding each client's business objectives and future requirements. Deliver a high standard of account management, ensuring customer enquiries and service issues are managed efficiently and professionally. Conduct regular account reviews to identify contract renewal opportunities, service improvements and additional solutions. Keep customers informed of new products, services and industry developments relevant to their business. Maximise customer retention by proactively identifying commercial opportunities within existing accounts. Work closely with Sales, Provisioning and Technical Support teams to deliver a seamless customer experience. Prepare quotations, proposals and contract renewals, negotiating commercial agreements that deliver value for both the customer and the business. Maintain accurate customer records, sales opportunities and account activity within the CRM system. Achieve individual revenue, retention and customer satisfaction targets. Develop trusted advisor relationships by providing strategic guidance and recommending solutions that support customer's business growth. Skills & Experience Previous experience in Account Management, Business Development or B2B Sales is essential. Experience within the telecommunications, connectivity, IT or managed services sector is highly desirable. Strong commercial awareness with a proven ability to identify and develop sales opportunities within existing accounts. Excellent communication and relationship-building skills, with the ability to engage confidently with business decision-makers. Customer-focused, with a proactive approach to delivering exceptional service. Strong negotiation and influencing skills. Highly organised with excellent time management and attention to detail. Comfortable managing multiple priorities in a fast-paced environment. Experience using CRM systems and Microsoft Office applications. A collaborative team player who enjoys working across sales, customer service and technical teams. What's on Offer Competitive salary of £30,000-£35,000, depending on experience. Uncapped commission structure. 20 days annual leave, increasing to 25 days with length of service, plus bank holidays. Company pension scheme. Private healthcare. Supportive and collaborative working environment. Ongoing training and opportunities for career progression. If you are interested and fir the criteria please send your CV to Colleen Farquharson via the apply link #NIT2 Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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Financial Advisor
Brook Street - Newtownards, County Down
PermanentFull time
Brook Street Recruitment is partnering with one of our Wealth Management clients to recruit a qualified Financial Adviser for their growing Belfast team. This employed adviser opportunity is ideal for an experienced, client-focused professional who is Level 4 Diploma qualified and confident delivering regulated advice across pensions, investments, and protection. You will inherit and develop an existing client portfolio, providing high-quality ongoing advice, conducting annual reviews, and identifying new opportunities through trusted client relationships and referrals. The role offers strong administrative support, modern systems, and the opportunity to build a long-term career within one of Northern Ireland's leading and fastest-growing financial advice firms. About the Company Our client is an appointed representative of The Openwork Partnership, one of the UK's largest and most respected financial advice networks. With offices across the UK, the business provides holistic financial planning services, offering clients access to a carefully selected range of products and investment solutions tailored to their individual needs. Their mission is to help clients make confident financial decisions through clear, professional, and personalised advice. The Role As a Financial Adviser, you will deliver compliant, client-focused financial advice to an established portfolio of clients across pensions, investments, and protection planning. Working closely with the central administration and support teams, you will ensure outstanding client experience, maintain high servicing standards, and contribute to the continued growth and success of the business. Key Responsibilities Deliver regulated financial advice in line with company standards and The Openwork Partnership framework Manage and develop relationships within an existing client bank. Conduct annual reviews and provide ongoing holistic financial planning advice Advise clients across pensions, investments, and protection products. Identify additional advice opportunities through client relationships and referrals. Ensure all advice is compliant, fully documented, and aligned with Consumer Duty requirements. Work collaboratively with administration and para-planning teams to ensure smooth case progression. Maintain accurate and up-to-date client records using CRM and back-office systems. Support wider business objectives through professionalism, consistency, and high-quality advice delivery. Skills & Experience Level 4 Diploma in Regulated Financial Planning (or equivalent) - essential. Proven experience delivering regulated financial advice across pensions and investments. Strong technical knowledge of pensions, investments, taxation, and protection planning. Excellent communication and relationship management skills. Client-focused with strong organisational skills and attention to detail. Ability to operate within structured advice and compliance processes. Experience within The Openwork Partnership network is advantageous but not essential. Salary & Benefits Competitive basic salary, depending on experience. Performance-related bonus linked to advice activity, client servicing, and quality measures. Private medical insurance. Death in Service benefit. Employer pension contribution. Existing client bank provided. Full administration and operational support. Long-term career development within a growing and established financial advice business. Please send CV to Colleen Farquharson via the apply link #NIT2 Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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Advertising Sales Executive
Brook Street - Craigavon, County Armagh
PermanentFull time
Brook Street Recruitment is delighted to be partnering with a leading publishing and events organisation to recruit an ambitious Advertising Sales Executive to join their growing commercial team. This is an exciting opportunity for a driven sales professional who enjoys building relationships, developing new business opportunities, and working within a fast-paced media and events environment. You'll play a key role in selling advertising and exhibition opportunities across a well-established portfolio of industry publications and events, while developing long-term partnerships with clients across Ireland. Responsibilities: Managing and growing advertising and exhibition revenue across a portfolio of publications and events. Developing strong relationships with existing clients and key decision-makers. Identifying and securing new business opportunities through proactive lead generation and networking. Negotiating advertising and sponsorship agreements to maximise revenue. Managing client accounts, including renewals and ongoing relationship development. Attending industry events, exhibitions, and networking opportunities to strengthen market presence and generate new business. Working closely with colleagues to deliver an exceptional customer experience. Completing all associated sales administration, proposals, and client sign-off processes. This client is keen to speak with commercially minded sales professionals who thrive on building relationships and delivering results. Essential Skills & Experience: Proven experience in B2B sales, media sales, advertising sales, sponsorship sales, or corporate sales. A strong track record of meeting or exceeding sales targets. Excellent communication, negotiation, and relationship-building skills. Professional and confident telephone manner. Strong IT and administration skills. Self-motivated, proactive, and able to work effectively both independently and as part of a team. Full driving licence and access to a vehicle. Flexibility to travel throughout Ireland as required. Desirable: Degree-level education. Previous experience within media, publishing, advertising, events, or exhibition sales. Benefits: Very Competitive salary Annual salary review 25 days annual leave plus 10 statutory holidays Company pension scheme Free on-site parking Company smartphone and laptop Hybrid working (following training) Monday to Friday business hours Ongoing training and career development opportunities This is an excellent opportunity to join a successful and growing organisation where your contribution will be recognised and rewarded, with genuine opportunities for personal and professional development. If you're a confident communicator with a passion for sales and a track record of achieving targets, we want to hear from you. To apply, please submit your CV to Colleen Farquharson via the Apply link. #NIT2 Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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Freight Forwarder
Brook Street - Belfast, County Antrim
PermanentFull time
Brook Street Recruitment is working on behalf of a well-established and growing business in Belfast who are seeking an experienced Freight Forwarder with a strong background in Deep Sea Import Operations & Customs Clearance. This is an excellent opportunity to join a busy, collaborative team where you'll take ownership of international shipments from origin through to final delivery, working closely with customers, shipping lines, customs authorities and transport providers. Responsibilities Managing end-to-end Deep-Sea Import shipments. Coordinating bookings with shipping lines, hauliers, overseas agents and other key stakeholders. Tracking and monitoring shipments to ensure timely delivery. Handling customs clearance processes and ensuring full compliance with regulations. Preparing and processing import documentation including Bills of Lading and customs entries. Building and maintaining strong relationships with customers and suppliers. Resolving shipment, customs and transport-related issues efficiently. Providing proactive updates and exceptional customer service throughout the shipment lifecycle. Criteria Previous experience within Freight Forwarding Strong knowledge of Deep-Sea Freight / Import Operations Experience with customs procedures and customs clearance documentation Excellent understanding of shipping and import documentation Strong organisational skills and attention to detail Ability to manage multiple shipments and deadlines simultaneously Excellent communication and customer service skills Benefits Competitive - depending on experience. Opportunity to join a respected and growing logistics organisation. Supportive and experienced team environment. Varied and busy role with real responsibility and autonomy. Apply today to find out more about this exciting opportunity in Belfast #NIT2 Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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HGV Class 2 Driver
Brook Street - Antrim, County Antrim
PermanentFull time
Brook Street Recruitment are working on behalf of our client in Antrim to recruit a HGV Class 2 Driver on a full time and permanent basis. Primary Responsibilities: * Load/unload vehicles with the appropriate loads (as per paperwork generated). * Carry out delivery/collection tasks as directed. * Carry out daily/weekly vehicle checks of vehicle road-worthiness. * Comply with all UK road usage legislation whilst driving on IFS business. * Carry out driving tasks (i.e., fuelled, booked out and remain in communication with Transport office) * Accurately maintain records of the hours worked on a daily basis (i.e., through the use of the Company's Timeware system). * Comply, as reasonably expected, with all company and official H&SAW regulations. * Comply with all company directives/policies relating to driving/warehouse operations as directed by the Transport/Warehouse Manager. * Administer appropriate duty of care to all products that pass through the warehouse facility. * Appropriate tasks/projects as directed by Transport/Warehouse Manager. * Wash and clean vehicles as operationally required ( vehicles to be washed at least once per week all year round). * Comply with all company directives/policies relating to road transport operations as directed by the Transport Manager. Essential Criteria Valid Driver CPC qualification Manual Handling training Clean driving licence Experience of multi-drop operations with good working knowledge of towns and cities throughout Northern Ireland. Hours of work - 8.30am to 6.30pm Monday to Friday (one-hour lunch) or as operationally required. Salary £33,205 per year Additional Information Newly qualified drivers may be considered but will be subject to approval by our insurers Please send CV via the apply link to Colleen Farquharson #NIT2 Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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