Support worker
Look Ahead Care, Support and Housing Ltd - Waltham Forest, London
£30,784 to £30,784 a year
On-sitePermanentFull time
We're looking for a kind, compassionate and resilient Support Worker to join our Learning Disabilities Social Care Service in Waltham Forest. £30,784.00 per annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: * Annual leave increasing up to 30 days with length of service * A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) * Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card * Fully paid induction programme and further training * ILM courses and Apprenticeship Programmes * Cycle to work scheme * Employee Assistance Programme for 24-7 confidential support * Online wellbeing resources * Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution * Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. The working pattern for this role is Monday to Sunday - M8, T8, W8, T8, F8, S8, S8 What you'll do: Behaviour Analysis: - You are liable to observing and monitoring the customer's behaviours, the duration, the intensity, and the damage, as well as factors that may alleviate or trigger the behaviour - You understand and collaborate with the different support organizations accessible in the community - You will have ability and skill to present and feedback to other professionals in a formal setting - Reports possible cases of abuse, neglect or endangerment appropriately - Actively participates in the reviewing and the designing behavioural interventions plans. - Implements behaviour support plans - Measures goals and objectives of behaviour support plans to ensure they are being met - Communicates with parents and care managers in regard to customer's progress in the absence of management - Assists customers in identifying inappropriate behaviours and develop better behaviour alternatives. - Maintains up to date accurate records of customer's, service being provided and behavioural data This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: - Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement - Exudes a warm friendly presence and open behaviour - Prefers working as part of a group or team - Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement - Has a practical and logical mind and is naturally well organised - Thrives on change and enjoys dynamic diverse environments - Is confident with high levels of self-esteem - Is respectful, articulate and sensitive in style of communication - Is motivated towards excellence and improvement of personal performance with a can do attitude - Ability to cope positively with challenging and diverse behaviour What you'll bring: Essential: - NVQ Level 2 or equivalent - Minimum 2 years of experience working with customers with Autism/Behaviour that challenges and Diabetics - Good IT skills - Drivers Desirable: - Experience with PBS Approach About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: * We focus on Excellence and innovation. * We are Caring and Compassionate. * We are Inclusive and Trusted. * We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job description
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Housing Officer
Look Ahead Care, Support and Housing Ltd - Islington, London
£36,000 to £36,000 a year
On-sitePermanentFull time
We're looking for a proactive, resilient and innovative Housing Officer to join our Landlord Services Team located at our Head Office in Islington. £36,000.00 per annum, working 35 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: * Annual leave increasing up to 30 days with length of service * A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) * Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card * Fully paid induction programme and further training * ILM courses and Apprenticeship Programmes * Cycle to work scheme * Employee Assistance Programme for 24-7 confidential support * Online wellbeing resources * Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution * Free DBS (take this out if BSW advert) All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. The Housing Officer is responsible for delivering frontline housing management services across Look Ahead's supported housing portfolio, including commissioned accommodation, community housing and specialist homelessness and mental health services. The working pattern for this role is: Monday to Friday 9-5pm What you'll do: 1. Tenancy Management and Sustainment * Manage a defined housing patch, acting as the principal landlord representative for residents. * Take ownership of tenancy management activity including sign-ups, tenancy reviews, property visits, tenancy audits and tenancy enforcement. * Support tenancy commencements and tenancy endings, ensuring properties, records and documentation are managed accurately and homes are ready for reletting within agreed timescales. * Identify emerging tenancy risks and intervene before issues progress to tenancy breakdown, legal action or loss of accommodation. * Work alongside Care and Support colleagues to coordinate interventions where residents are at risk of tenancy failure, balancing support needs with landlord responsibilities. * Address tenancy breaches, abandonment, unauthorised occupation, persistent non-engagement and other housing management issues in accordance with policy. * Support residents to understand their tenancy responsibilities while ensuring housing management decisions remain clear, consistent and defensible. * Liaise with the Tenancy Sustainment Team, Clearing House and external agencies where coordinated action is required to support positive tenancy outcomes. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: * Demonstrates resilience and professionalism when managing complex and challenging situations. * Maintains clear professional boundaries whilst building positive relationships with residents and stakeholders. * Takes personal responsibility for resolving issues and following actions through to completion. What you'll bring: Essential: * Educated to GCSE standard or equivalent including English and Mathematics. * Experience of housing management within social housing, supported housing or a related environment. * Experience of managing complex tenancy issues, including ASB, safeguarding concerns, tenancy breaches and resident vulnerability. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: * We focus on Excellence and innovation. * We are Caring and Compassionate. * We are Inclusive and Trusted. * We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full job description
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Specialist Behavioural Support Worker
Look Ahead Care, Support and Housing Ltd - Hertfordshire, Hertfordshire
£23,046 to £23,046 a year
On-sitePermanentPart time
We're looking for a kind, compassionate and resilient Specialist Behavioural Support Worker to join our learning disabilities service in Hertfordshire. £23,046.00 per annum, working 32 hours per week including weekends Driving is mandatory and sleep in shifts will be required. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: * Annual leave increasing up to 30 days with length of service * Free DBS * Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card * Fully paid induction programme and further training * ILM courses and Apprenticeship Programmes * Cycle to work scheme * Employee Assistance Programme for 24-7 confidential support * Online wellbeing resources * A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) * Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Specialist Behaviour Support Workers are responsible for supporting people with learning disabilities and behavioural needs to live full lives, develop skills and maintain their wellbeing. This role includes weekend work and will involve shift-based scheduling during weekends. Driving is mandatory for this role. This role requires sleep-in shifts at the service. What you'll do: * Supporting the customer to lead a full and active life and do things they enjoy, sensitively and persistently trying to new things to open up new opportunities for the customer; * Developing the customer's independent living skills and involving them in aspects of maintaining and developing their home, including cooking, shopping, cleaning and decorating; * Supporting the customer in their sensory routine, trialling and testing new sensory experiences; * Supporting the customer to communicate their wants and needs and develop new ways of doing this, communicating with them in a person-centred way; * Supporting the customer to manage their anxieties, using Positive Behaviour Support and Autism-specific approaches; * Collating a range of behavioural data and essential paperwork to be analysed within our local management structure; This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead. About you: * Enjoys social interaction and the company of others, joins in with the hobbies and interests of the customer and is able to facilitate connections with new people and places; * Has a reasonable level of physical fitness and is able / likes to participate in active pursuits such as running and swimming; * Is confident enough to try new things and take positive risks on a regular basis; * Exudes a warm friendly and fun presence; * Prefers working as part of a group or team; * Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement; What you'll bring: Essential: * NVQ Level 2 or equivalent * Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities * Driving licence and a willingness to drive as part of support duties About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: * We focus on Excellence and innovation. * We are Caring and Compassionate. * We are Inclusive and Trusted. * We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job description
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Deputy Manager
Look Ahead Care, Support and Housing Ltd - Kingston upon Thames, London
£37,226 to £37,226 a year
PermanentFull time
We're looking for a determined and hardworking Deputy Manager to join our Forensic Mental Health service located in Kingston. £37,226.00 per annum, working 40 hours per week. Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. The deputy manager will lead the service's daily operational delivery, ensuring each shift is safely staffed, well coordinated and aligned with customers' support, risk, crisis and progression plans. The Deputy Manager supports the Senior Service Manager to translate the service model into consistent frontline practice across High and Low Support. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead What you'll bring: Plan and manage rotas, shift allocation, leave, bank cover and deployment so the service is safely and effectively staffed. Essential: Experience leading frontline staff in mental health, supported housing, criminal justice, forensic or another complex-needs setting. Desirable: Forensic mental health pathways, restricted-patient arrangements and the interface with probation/MAPPA. Relational security, formulation-informed practice and positive risk-taking in community settings. SWLSTG/FOS processes and the detailed local operating procedure for the pathway. Please attach a CV and send your personal statement to: The service is anticipated to open on 4 January 2027, subject to contract finalisation, successful mobilisation and confirmation of operational readiness. About us: Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
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Waking Night Support Worker
Look Ahead Care, Support and Housing Ltd - Kingston upon Thames, London
£15,400 to £15,400 a year
PermanentPart time
We're looking for a caring and compassionate Waking Night Support Worker to join our Forensic Mental Health service located in Kingston. £15,400.00 per annum, working 20 hours per week. Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. The waking night support worker will provide skilled waking-night support across the pathway, maintaining safety and relational security while responding to customers' emotional, mental health, medication and practical needs overnight. The role also includes overarching health and safety responsibilities. What you'll do: Maintain an active and visible waking-night presence as part of a team, with no lone support working in the service model. Engage customers who are distressed, unsettled or awake overnight and provide calm, trauma-informed and boundaried support. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead What you'll bring: Essential: Experience of waking-night work with people who have mental health or other complex needs, or closely comparable work requiring safe decisions overnight. Desirable: Forensic mental health, statutory restrictions and public-protection arrangements. Please attach a CV and send your personal statement to: The service is anticipated to open on 4 January 2027, subject to contract finalisation, successful mobilisation and confirmation of operational readiness. About us: Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
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Specialist Support Worker
Look Ahead Care, Support and Housing Ltd - Tower Hamlets, London
£31,748.77 to £31,748.77 a year
PermanentFull time
We're looking for a compassionate and resilient Specialist Support Worker's to join our Mental Health service located in Tower Hamlets. No experience or personal care required, just the right values. £31,748.77 per annum, working 40 hours per week. Our benefits include: Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Post-holders will be required to demonstrate strengths in all the indicators set out in the relevant Look Ahead Competency Model. More specifically, the post-holder will: Provide intensive support (both practical and emotional) to people undergoing a period of mental health related crisis. Act as a positive influence on customers encouraging responsible behaviour and self-reliance to people in the service. Support people in a way that maximises their self-sufficiency and enables them to live independently on returning to their own homes. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead . Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager. Carry out initial assessments of potential customers and make decisions over access to the Crisis House Undertake continuous assessment of needs and potential risks & agree levels of support and actions. About you: Promote team ethos and values Positive contribution to team environment What you'll bring: Essential NVQ Level 3 in Health & Social care, or equivalent academic qualification. A minimum of one years' experience of supporting vulnerable adults with mental health / substance use or dual diagnosis needs. About us: Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
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Bank Support Worker
Look Ahead Care, Support and Housing Ltd - South East London, London
£15 to £15 an hour
On-sitePermanentPart time
We're looking for a kind, organised and resilient Bank Support Worker to join our Social Care Services in South-East London. This is across Richmond, Merton, Kingston, and Sutton. £15 per hour, working any decided hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: * Annual leave increasing up to 30 days with length of service * A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) * Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card * Fully paid induction programme and further training * ILM courses and Apprenticeship Programmes * Cycle to work scheme * Employee Assistance Programme for 24-7 confidential support * Online wellbeing resources * Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution * Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Bank Support Workers have the ability to accept any shifts available on an ad-hoc basis across from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. The working pattern for this role includes; being able to pick up shifts ranging from Earlies (8am to 4pm) to Late (2pm to 10pm), nights (10pm to 8am) or flexis. We are recruiting for South-East London, so across Richmond / Merton / Kingston / Croydon / Sutton What you'll do: - Working proactively with other members of the team to handle the service caseload and administrative responsibilities - Building supportive, trusting relationships with customers - Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals - Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking' - Proactively manage risk and safety both in and outside of their physical living environment - Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation - Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards The above sets out the key responsibilities and typical tasks, however not all of these tasks will be relevant to all specialisms. You may also be required to undertake various other tasks and duties to ensure that our customers' needs are fully and effectively met. The list is not exhaustive. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: - Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement - Approachable and open behaviour - Prefers working as part of a group or team - Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement - Has a practical and logical mind and is naturally well organised - Flexible What you'll bring: Applicants may have some previous relevant work experience. This may be experience gained from care of a vulnerable person or work in similar organisations. Prior experience is not a pre-requisite for the role as key behaviours and core competencies will also be taken into account. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: * We focus on Excellence and innovation. * We are Caring and Compassionate. * We are Inclusive and Trusted. * We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full job description
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Service Manager
Look Ahead Care, Support and Housing Ltd - Tower Hamlets, London
£43,000.60 to £43,000.60 a year
On-sitePermanentFull time
We're looking for a Innovative, organised and resilient Service Manager to join our Mental Health Social Care Services in Tower Hamlets. £43,000.60 per hour annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: * Annual leave increasing up to 30 days with length of service * A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) * Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card * Fully paid induction programme and further training * ILM courses and Apprenticeship Programmes * Cycle to work scheme * Employee Assistance Programme for 24-7 confidential support * Online wellbeing resources * Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution * Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Tabard Court provides specialist step-down support and accommodation for men with significant mental health needs and offending histories. The working pattern for this role includes; Mon-Fri, 9-5pm with flexible working when required What you'll do: The Service Manager is responsible for the effective management of all aspects of service delivery, including line management of relevant frontline staff and effective management of stakeholder relationships. 1. Service Leadership, Customer Knowledge and Relational Practice * Maintain an up-to-date working knowledge of every customer's baseline presentation, communication style, routines, relationships, strengths, vulnerabilities, triggers, early warning signs, protective factors, risk factors, medication arrangements, legal or forensic restrictions and agreed support and risk-management plans. * Remain visible and accessible within the service and have sufficient direct contact with customers to identify subtle changes that may not be apparent through scheduled keywork, handovers or electronic records. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead. About you: Personal Attributes * Ability to lead and motivate staff to deliver excellent services and maintain clear standards in a complex, dynamic environment. * Calm, resilient and able to remain thoughtful and professionally boundaried when faced with hostility, threats, conflict, uncertainty or professional disagreement. * Practical, logical and well organised, with the ability to manage multiple competing clinical, operational, housing, staffing and contractual priorities. * Confident, respectful, articulate and sensitive in communication, with the ability to build trust while maintaining What you'll bring: Essential: * Educated to degree level or equivalent experience. * Experience of managing contracts and resources and delivering to budget and performance targets. * Experience of delivering to housing-management performance targets and managing tenancy sustainment within supported accommodation or a comparable setting. Desirable: * CMI/NVQ Level 4 or higher, or equivalent management qualification. * Other relevant professional membership or specialist qualification. * Formal training in structured professional judgement tools such as HCR-20 or START. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: * We focus on Excellence and innovation. * We are Caring and Compassionate. * We are Inclusive and Trusted. * We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job description
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Waking Night Support Worker
Look Ahead Care, Support and Housing Ltd - Kingston upon Thames, London
£30,800 to £30,800 a year
On-sitePermanentFull time
Waking Night Support Workers We're looking for a compassionate and resilient Waking Night Support Workers to join our Mental Health service located in Kingston. £30,800.00 per annum, working 40 hours per week. Want to feel in control of your career? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. To provide skilled waking-night support across the pathway, maintaining safety and relational security while responding to customers' emotional, mental health, medication and practical needs overnight. The role also includes overarching health and safety responsibilities. The service is anticipated to open on 4 January 2027, subject to contract finalisation, successful mobilisation and confirmation of operational readiness. Please attach a CV and personal statement. The working pattern for this role is: 4 x 10 hours night shifts per week (10pm to 8am), including weekends. What you'll do: * Maintain an active and visible waking-night presence as part of a team, with no lone support working in the service model. * Engage customers who are distressed, unsettled or awake overnight and provide calm, trauma-informed and boundaried support. * Monitor dynamic risk, mental state, missing episodes, visitors, environmental concerns and changes from usual presentation. * Follow individual crisis, relapse, safeguarding, statutory and emergency-response plans and escalate concerns promptly. * Provide scheduled medication support within training, competency and legal requirements. What you'll bring: Essential: * Experience of waking-night work with people who have mental health or other complex needs, or closely comparable work requiring safe decisions overnight. * Ability to stay alert, observant and calm and to recognise when something is meaningfully different from a customer's usual presentation. * Confidence using de-escalation, clear boundaries and prompt escalation when support or risk increases. * Good written recording and handover skills. * Reliability and sound judgement when immediate management presence is more limited. * Willingness to complete the full forensic training and competency programme. Desirable: * Forensic mental health, statutory restrictions and public-protection arrangements. * Relational security and formulation-informed approaches to behaviour overnight. * Medication-support competencies where required by the service. * SWLSTG/FOS out-of-hours pathways and service-specific emergency procedures. * Fire Safety knowledge and experience About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job description
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Team Leader
Look Ahead Care, Support and Housing Ltd - Waltham Forest, London
£32,166 to £32,166 a year
On-sitePermanentFull time
We're looking for a kind, compassionate and resilient Team Leader to join our Mental Health Social Care Service in Waltham Forest. £32,166.00 per annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: * Annual leave increasing up to 30 days with length of service * A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) * Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card * Fully paid induction programme and further training * ILM courses and Apprenticeship Programmes * Cycle to work scheme * Employee Assistance Programme for 24-7 confidential support * Online wellbeing resources * Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution * Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. As a Team Leader , you will be expected to undertake duties as part of the management team which include supporting the team with their responsibilities whilst working flexibly to respond to the needs of applicants referred to the project from our local authority. This role will require either an extra dimension of experience or have/be working towards a higher qualification level in order to meet the role specific competences for this position. Waltham Forest Mental Health Service is composed of 4 supported accommodation sites and 1 visiting site in the areas of Leytonstone E11, Leyton E10 and Walthamstow E17, home to 25 customers with severe and enduring mental health diagnosis. What you'll do: Post-holders will be required to demonstrate strengths in all the indicators set out in the relevant Look Ahead Management Competency Model. More specifically, the post-holder will: - Undertake staff line management including supervisions, case work management assigned to the Team Leader - Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions - Work closely with therapist in developing and implementing Complex Case Discussion plans This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: - Enjoys social interaction and the company of others, networks in local business community. - Approachable and open behaviour. - Prefers working as part of a group or team. - Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement. - Has a practical and logical mind and is naturally well organised. - Thrives on change and enjoys dynamic diverse environments with an ability to cope positively with challenging and diverse behaviour. What you'll bring: Essential: - At least two year of relevant sector work experience and at least one year experience leading and managing a team - NVQ Level 3 in Health and Social Care or equivalent - Demonstrable experience of supporting vulnerable adults with enduring mental health diagnosis. Desirable: - Other relevant professional memberships and/or specialist qualifications. - Experience in housing sector About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: * We focus on Excellence and innovation. * We are Caring and Compassionate. * We are Inclusive and Trusted. * We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all background Please see the full job description on our website
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