Credit Controller
Look Ahead Care, Support and Housing Ltd - Islington, London
£40,000 to £40,000 a year
HybridPermanentFull time
We're looking for a proactive, resilient and innovative Credit Controller to join our Finance Team located at our Head Office in Islington. £40,000.00 per annum, working 35 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: * Annual leave increasing up to 30 days with length of service * A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) * Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card * Fully paid induction programme and further training * ILM courses and Apprenticeship Programmes * Cycle to work scheme * Employee Assistance Programme for 24-7 confidential support * Online wellbeing resources * Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution * Free DBS (take this out if BSW advert) All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. The Senior Creditor Controller (Income) will play a key part in the Business's income processing activity. The working pattern for this role is: Monday to Friday 9am-5pm What you'll do: * Reduce debt by collecting payments on time and within agreed payment terms and credit limits, using email, telephone and written follow-up. * Ensure cash received is allocated to the correct accounts, and investigate, analyse and follow up on any underpayments or overpayments with the relevant team. * Regularly reconcile accounts to ensure payments have been allocated correctly. * Build and maintain effective relationships with key customers and internal stakeholders. * Arrange and attend internal and external liaison meetings as needed to reduce debt risk and address barriers to payment. * Review overdue historical debt and prepare reports identifying amounts that may qualify for write-off under the Bad Debt provision. * Follow the escalation process for contested or non-recoverable debts after all recovery options have been explored, and present findings to the Finance Income Manager at scheduled debtor balance review meetings. * Analyse Sales Ledger variances, identify potential issues, and agree action plans with the Finance Income Manager. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: * Enjoys social interaction and the company of others, joining local activities to encourage service-user involvement. * Approachable and open behaviour * Prefers working as part of a group or team * Is calm and resilient, and does not allow emotion to affect judgement * Has a practical and logical approach and is naturally well organised * Thrives on change and enjoys dynamic, diverse environments * Is confident and has strong self-esteem What you'll bring: Essential: - At least two years' experience in a Senior Credit Controller role - Commercial exposure to the Income function - Excellent time management skills, with the ability to manage own workload and meet agreed deadlines - Excellent attention to detail - Ability to work effectively under pressure - Excellent IT and communication skills Desirable: - Experience of working in a social housing organisation - Experience of working with SUN - Experience of working with CSB and Collect Plus - Graduate or AAT qualified About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: * We focus on Excellence and innovation. * We are Caring and Compassionate. * We are Inclusive and Trusted. * We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job description.
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Bank Support Worker
Look Ahead Care, Support and Housing Ltd - South East London, London
£15 to £15 an hour
On-sitePermanentPart time
We're looking for a kind, organised and resilient Bank Support Worker to join our Social Care Services in South-East London. This is across Richmond, Merton, Kingston, and Sutton. £15 per hour, working any decided hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: * Annual leave increasing up to 30 days with length of service * A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) * Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card * Fully paid induction programme and further training * ILM courses and Apprenticeship Programmes * Cycle to work scheme * Employee Assistance Programme for 24-7 confidential support * Online wellbeing resources * Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution * Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Bank Support Workers have the ability to accept any shifts available on an ad-hoc basis across from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. The working pattern for this role includes; being able to pick up shifts ranging from Earlies (8am to 4pm) to Late (2pm to 10pm), nights (10pm to 8am) or flexis. We are recruiting for South-East London, so across Richmond / Merton / Kingston / Croydon / Sutton What you'll do: - Working proactively with other members of the team to handle the service caseload and administrative responsibilities - Building supportive, trusting relationships with customers - Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals - Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking' - Proactively manage risk and safety both in and outside of their physical living environment - Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation - Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards The above sets out the key responsibilities and typical tasks, however not all of these tasks will be relevant to all specialisms. You may also be required to undertake various other tasks and duties to ensure that our customers' needs are fully and effectively met. The list is not exhaustive. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: - Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement - Approachable and open behaviour - Prefers working as part of a group or team - Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement - Has a practical and logical mind and is naturally well organised - Flexible What you'll bring: Applicants may have some previous relevant work experience. This may be experience gained from care of a vulnerable person or work in similar organisations. Prior experience is not a pre-requisite for the role as key behaviours and core competencies will also be taken into account. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: * We focus on Excellence and innovation. * We are Caring and Compassionate. * We are Inclusive and Trusted. * We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full job description
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Team Leader
Look Ahead Care, Support and Housing Ltd - Tower Hamlets, London
£33,130.60 to £33,130.60 a year
On-siteContractFull time
We're looking for a kind, organised and resilient Team Leader to join our Mental Health Social Care Services in Tower Hamlets. £33,130.60 per hour annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: * Annual leave increasing up to 30 days with length of service * A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) * Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card * Fully paid induction programme and further training * ILM courses and Apprenticeship Programmes * Cycle to work scheme * Employee Assistance Programme for 24-7 confidential support * Online wellbeing resources * Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution * Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Please include a personal statement / cover letter. The working pattern for this role includes; 9 to 5 Monday to Friday, though where safe staffing cannot otherwise be maintained, the Team Leader should provide direct shift cover as reasonably required, including evenings, weekends, bank holidays and other out-of-hours periods, in accordance with contractual and working-time requirements. This is a Fixed term contract for maternity cover - 9 months What you'll do: 1. Team Leadership, Supervision and Day-to-Day Management * Lead and motivate the frontline team, maintaining a positive, accountable and solution-focused culture within the service. * Deliver effective supervision, casework-management meetings, team meetings, reflective discussions and day-to-day practice guidance, ensuring information, reporting and communication meet high standards. * Support the personal and professional development of staff through observation, supervision, feedback, coaching and identification of development needs and high performance, contributing to succession planning as required. * Monitor staff performance, conduct, attendance and practice standards, addressing concerns promptly and escalating formal matters to the Service Manager in line with organisational procedures. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead. About you: * Approachable, respectful and able to build constructive relationships with customers, staff and professionals while maintaining clear boundaries. * Calm and resilient, with the ability to think clearly and make proportionate decisions when faced with conflict, threat, uncertainty or competing demands. * Practical, organised and able to prioritise effectively in a busy 24-hour service. * Observant and professionally curious, with the ability to notice small changes in customers and understand why they may matter. * Confident in challenging poor practice and inconsistent boundaries while remaining supportive and fair What you'll bring: Essential: * Educated to degree level or equivalent qualification / relevant experience. * Experience of leading, supervising or coordinating staff within mental health, social care, supported housing, criminal justice or another relevant complex-needs service. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: * We focus on Excellence and innovation. * We are Caring and Compassionate. * We are Inclusive and Trusted. * We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job description
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Support workers
Look Ahead Care, Support and Housing Ltd - Hackney, London
£30,784 to £30,784 a year
On-sitePermanentFull time
We're looking for a kind, organised and resilient Support Workers to join our Mental Health Social Care Services in Hackney. £30,784.00 per hour annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: * Annual leave increasing up to 30 days with length of service * A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) * Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card * Fully paid induction programme and further training * ILM courses and Apprenticeship Programmes * Cycle to work scheme * Employee Assistance Programme for 24-7 confidential support * Online wellbeing resources * Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution * Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. The working pattern for this role includes; Mixture of 3 different shifts, Early 8am-4pm, Late 2.30pm-10.30pm, Late Sleep 2.30pm-10.30pm and sleep till 8am. 5 working days a week. Must be able to work Bank holidays and weekends as allocated on the rolling rota. CQC registered care home for 24 adults with mental health needs. The service focused on the safety and quality of life. CV is required to be considered for the interview. What you'll do: - Building supportive, trusting relationships with customers and creating a positive atmosphere in the home. - Following lone working protocols and maintaining high levels of awareness to health and safety for self, colleagues and customers. - Supporting customers to maintain a healthy and clean living environment, where appropriate, provide assistance to maintain their living areas are clean and safe from hazards. - Providing support and assistance to customers during the day who may be experiencing difficulties with their own mental health and seeking appropriate support. - Providing support with daily living activities including practical assistance to customers who may require this. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead. About you: - Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement - Approachable and open behaviour - Prefers working as part of a group or team - Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement - Has a practical and logical mind and is naturally well organised - Flexible - Open to feedback and self development - Thrives on change and enjoys dynamic diverse environments - Is confident with high levels of self-esteem - Is respectful, articulate and sensitive in style of communication - Is essentially customer-focused - Is motivated towards excellence and improvement of personal performance with a can do attitude - Ability to cope positively with challenging and diverse behaviours What you'll bring: Essential: - Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector Desirable: - Experience working in mental health - Experience working in a CQC registered care setting - Experience of delivering personal care / assistance. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: * We focus on Excellence and innovation. * We are Caring and Compassionate. * We are Inclusive and Trusted. * We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for the full Job description
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Bank Support Worker
Look Ahead Care, Support and Housing Ltd - Tower Hamlets, London
£15 to £15 a year
On-sitePermanentFull time
We're looking for a kind, organised and resilient Bank Support Worker to join our Social Care Services in Tower Hamlets and other locations. £15 per hour, working any decided hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: * Annual leave increasing up to 30 days with length of service * A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) * Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card * Fully paid induction programme and further training * ILM courses and Apprenticeship Programmes * Cycle to work scheme * Employee Assistance Programme for 24-7 confidential support * Online wellbeing resources * Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution * Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. The working pattern for this role includes; being able to pick up shifts ranging from Earlies (8am to 4pm) to Late (2pm to 10pm), nights (10pm to 8am) or flexis. We are recruiting for South-East London, so across Richmond / Merton / Kingston / Croydon / Sutton What you'll do: - Working proactively with other members of the team to handle the service caseload and administrative responsibilities - Building supportive, trusting relationships with customers - Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals - Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking' - Proactively manage risk and safety both in and outside of their physical living environment - Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation - Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards The above sets out the key responsibilities and typical tasks, however not all of these tasks will be relevant to all specialisms. You may also be required to undertake various other tasks and duties to ensure that our customers' needs are fully and effectively met. The list is not exhaustive. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: - Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement - Approachable and open behaviour - Prefers working as part of a group or team - Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement What you'll bring: Applicants may have some previous relevant work experience. This may be experience gained from care of a vulnerable person or work in similar organisations. Prior experience is not a pre-requisite for the role as key behaviours and core competencies will also be taken into account. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: * We focus on Excellence and innovation. * We are Caring and Compassionate. * We are Inclusive and Trusted. * We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job description
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Mental Health Support Workers
Look Ahead Care, Support and Housing Ltd - Hackney, London
£30,784 to £30,784 a year
PermanentFull time
We're looking for a kind, organised and resilient Mental Health Support Workers to join our Mental Health Social Care Services in Hackney. £30,784.00 per hour annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: * Annual leave increasing up to 30 days with length of service * A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) * Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card * Fully paid induction programme and further training * ILM courses and Apprenticeship Programmes * Cycle to work scheme * Employee Assistance Programme for 24-7 confidential support * Online wellbeing resources * Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution * Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Felstead Street is a CQC registered care home, which has a heavy focus on supporting customers with enduring mental health care and elderly needs. CQC registered care home for 24 adults with mental health needs. The service focused on the safety and quality of life. CV is required to be considered for the interview. What you'll do: - Building supportive, trusting relationships with customers and creating a positive atmosphere in the home. - Following lone working protocols and maintaining high levels of awareness to health and safety for self, colleagues and customers. - Supporting customers to maintain a healthy and clean living environment, where appropriate, provide assistance to maintain their living areas are clean and safe from hazards. - Providing support and assistance to customers during the day who may be experiencing difficulties with their own mental health and seeking appropriate support. - Providing support with daily living activities including practical assistance to customers who may require this. - Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation - Support customers actively in the community and engage with the local area. - Develop and maintain links with all key agencies and service providers in the local community This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead. About you: - Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement - Approachable and open behaviour - Prefers working as part of a group or team - Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement - Has a practical and logical mind and is naturally well organised - Flexible - Open to feedback and self development - Thrives on change and enjoys dynamic diverse environments What you'll bring: Essential: - Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector Desirable: - Experience working in mental health - Experience working in a CQC registered care setting - Experience of delivering personal care / assistance. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: * We focus on Excellence and innovation. * We are Caring and Compassionate. * We are Inclusive and Trusted. * We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job description
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Senior Support Worker
Look Ahead Care, Support and Housing Ltd - Tower Hamlets, London
£31,593 to £31,593 a year
On-sitePermanentFull time
We're looking for a kind, compassionate and resilient Senior Support Worker to join our Young People Social Care Service in Tower Hamlet. £31,593.00 per annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: * Annual leave increasing up to 30 days with length of service * A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) * Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card * Fully paid induction programme and further training * ILM courses and Apprenticeship Programmes * Cycle to work scheme * Employee Assistance Programme for 24-7 confidential support * Online wellbeing resources * Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution * Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. As a Senior Support Worker, you will be expected to undertake some duties as part of the management team which may include supporting the team with their responsibilities whilst working flexibly to respond to the needs of your own customer case load. This role will require either an extra dimension of experience or have/be working towards a higher qualification level in order to meet the role specific competencies for this position. The working pattern for this role includes early mornings, evenings and weekends. 2 years experience as a Support Worker preferably with young people. What you'll do: - Work proactively with the team to handle the service caseload and support an effective team approach to meeting each customer's identified needs in a recovery-focussed way - Assessing referrals received by the service, ensuring a rapid response to these - supporting the team to identify and promote positive risk management. - Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers. This includes working flexibly and being proactively in delivering, reviewing and arranging effective support for emerging needs and risks in order to prevent escalating concerns - Inducting new customers, and helping orient them to the community and local area This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: - Enjoys social interaction and the company of others, networks in local business community - Approachable and open behaviour - Prefers working as part of a group or team - Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement - Has a practical and logical mind and is naturally well organised What you'll bring: Essential: - NVQ Level 3 in Health and Social Care or equivalent Desirable: - Previous experience with Look Ahead or another similar provider, in a support worker role. - Other relevant professional memberships and/or specialist qualifications About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: * We focus on Excellence and innovation. * We are Caring and Compassionate. * We are Inclusive and Trusted. * We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job decription
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Support Worker
Look Ahead Care, Support and Housing Ltd - Kingston, London
£30,784 to £30,784 a year
PermanentFull time
We're looking for three compassionate and resilient Support Worker's to join our Forensic Mental Health service located in Norbiton. No experience required, just the right values. £30,784.00 per annum, working 40 hours per week. Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. To provide consistent, recovery-focused and formulation-informed support that helps customers live safely, build independence and progress through the forensic step-down pathway. What you'll do: Build respectful, reliable and professionally boundaried relationships with customers. Deliver planned keywork and practical support with routines, cooking, budgeting, self-care, appointments, travel, physical health, medication and tenancy responsibilities. Contribute to support, risk, crisis, relapse-prevention and move-on plans and follow agreed actions consistently. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead What you'll bring: Essential: Some experience supporting people with mental health, social care, housing, criminal-justice or other complex needs, whether paid, voluntary or through personal experiences. A genuine interest in people and the patience to keep offering support when engagement is inconsistent. Desirable: Forensic mental health, restricted-patient pathways and the role of the FOS. Please attach a CV and send your personal statement to: The service is anticipated to open on 4 January 2027, subject to contract finalisation, successful mobilisation and confirmation of operational readiness. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
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Registered Service Manager - Hackney
Look Ahead Care, Support and Housing Ltd - Hackney, London
£45,000 to £45,000 a year
PermanentFull time
We're looking for a kind, compassionate and resilient Registered Service Manage to join our Mental Health Service located in Hackney. £45,000.00 per annum, working 40 hours per week. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. The Registered Manager will hold direct responsibility for the effective leadership, management, and delivery of a CQC regulated mental health residential care home in Hackney. The postholder will ensure the service delivers safe, high-quality, recovery-focused support and care to residents with mental health needs, in line with CQC regulations, contractual requirements, and organisational standards. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead . Service Specific Responsibilities Hold responsibility for the day-to-day management and leadership of the registered mental health care home. Ensure the service remains fully compliant with CQC regulations and demonstrates thecharacteristics of being safe, effective, caring, responsive, and well-led. Maintain and develop positive working relationships with CQC inspectors, commissioners, local authorities, healthcare professionals, and other stakeholders. Ensure high standards of person-centred care planning, risk management, safeguarding, and support delivery across the service. General Responsibilities Plan, organise, and prioritise service operations to ensure effective and efficient delivery of care and support. Lead on quality improvement initiatives and ensure action plans are completed and sustained. Produce and submit regular management reports to senior management and performance teams. About you: Enjoys social interaction and encouraging resident involvement. Warm, approachable, and professional in manner. What you'll bring: Essential: Must have previously held CQC registration as a Registered Manager within a regulated adult social care or mental health service. Desirable: Other relevant professional memberships and/or specialist qualifications. service, ideally within mental health services. Strong understanding of CQC regulations, safeguarding, and mental health support practices. About us: Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
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support worker
Look Ahead Care, Support and Housing Ltd - Kensington and Chelsea, London
£30,784 to £30,784 a year
PermanentFull time
We're looking for a compassionate and resilient Support Worker to join our Homelessness and Complex Needs service located in Royal Borough & Kensington and Chelsea. No experience required, just the right values. £30,784.00 per annum, working 40 hours per week. Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation Support customers to move on from the service through their identified move on pathway liaising with Tower Hamlet's HOST and Clearing House. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Approachable and open behaviour Prefers working as part of a group or team What you'll bring: Desirable: Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
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