Lead Identity Manager
National Highways - Guildford
£56,810 to £68,700 a year
PermanentFull time
About the role. As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Lead Identity Manager you will be responsible for leading Identity and Access Management functions, providing strategic and operational leadership for identity lifecycle management, access governance, privileged access, and authentication services across operational and business environments. You will lead Identity Governance and Assurance, Privilege Access Management, Vetting Services and JML (Joiners, Movers, Leavers) accounts, ensuring National Highways information and assets are only accessed by authorised individuals and systems with the appropriate level of access. Accountable for enforcing, reviewing, and continuously improving security policies, standards, and processes to ensure the right people or systems have the right access to the right resources at the right time, reducing the risk of unauthorised access, strengthening organisational resilience, and safeguarding critical assets. This is a hybrid role, requiring two days per week in the office, and can be based at any National Highways office location across the UK, with some travel to attend team meetings. Successful candidates will be required to hold or be willing to obtain SC clearance before starting employment. Five years' UK residency is normally required for the vetting process, although individual circumstances will be considered as part of the recruitment process. Provide develop and maintain sufficient management of Identity Systems and Standard Operating Procedures. Lead resources to prevent, detect, respond to and mitigate security threats to prevent loss of confidentiality, integrity or availability of business systems and assets. Ensure strategic alignment of the team's objectives to business strategies, governance and policies, by providing operational leadership and lifecycle management, strengthening security posture and reducing security risk, while maintaining compliance. Lead the implementation and delivery of operational Identity Services to ensure they are delivered effectively, meet quality expectations, and provide value to users and stakeholders. Maintain and develop Standard Operating Procedures, Identity processes and knowledge-based articles ensuring alignment with policy, change and business processes. Provide regular reporting of Identity threats, risks and controls to internal and external stakeholders. Lead the delivery and transition of systems into Identity Assurance Governance and Privileged Access Management monitoring to ensure access to National Highways assets and systems are controlled, monitored and access is authorised. Lead National Highways Identity and Access Service to maintain compliance with relevant security standards, legislation and monitor requirements, including those recommended or sponsored by UK Government Lead and influence the strategic direction of Identity Management functions to develop improvements that secures protection of corporate information and assets that contribute to a reduction of risk, improved business outcomes and alignment to business objectives About you. Demonstrate experience in leading security or technology functions providing services and support. Proven experience in leading the development and deployment of security or technology services. Practical experience in leading or building teams operating in a technology environment. Demonstrable experience in developing policies, strategies and processes. Experience in managing teams providing first and second-line support of operational services or use of support tools such as ServiceNow. About us. Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.
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Lead Identity Manager
National Highways - Bristol
£57,210 to £68,700 a year
PermanentFull time
About the role. As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Lead Identity Manager you will be responsible for leading Identity and Access Management functions, providing strategic and operational leadership for identity lifecycle management, access governance, privileged access, and authentication services across operational and business environments. You will lead Identity Governance and Assurance, Privilege Access Management, Vetting Services and JML (Joiners, Movers, Leavers) accounts, ensuring National Highways information and assets are only accessed by authorised individuals and systems with the appropriate level of access. Accountable for enforcing, reviewing, and continuously improving security policies, standards, and processes to ensure the right people or systems have the right access to the right resources at the right time, reducing the risk of unauthorised access, strengthening organisational resilience, and safeguarding critical assets. This is a hybrid role, requiring two days per week in the office, and can be based at any National Highways office location across the UK, with some travel to attend team meetings. Successful candidates will be required to hold or be willing to obtain SC clearance before starting employment. Five years' UK residency is normally required for the vetting process, although individual circumstances will be considered as part of the recruitment process. Provide develop and maintain sufficient management of Identity Systems and Standard Operating Procedures. Lead resources to prevent, detect, respond to and mitigate security threats to prevent loss of confidentiality, integrity or availability of business systems and assets. Ensure strategic alignment of the team's objectives to business strategies, governance and policies, by providing operational leadership and lifecycle management, strengthening security posture and reducing security risk, while maintaining compliance. Lead the implementation and delivery of operational Identity Services to ensure they are delivered effectively, meet quality expectations, and provide value to users and stakeholders. Maintain and develop Standard Operating Procedures, Identity processes and knowledge-based articles ensuring alignment with policy, change and business processes. Provide regular reporting of Identity threats, risks and controls to internal and external stakeholders. Lead the delivery and transition of systems into Identity Assurance Governance and Privileged Access Management monitoring to ensure access to National Highways assets and systems are controlled, monitored and access is authorised. Lead National Highways Identity and Access Service to maintain compliance with relevant security standards, legislation and monitor requirements, including those recommended or sponsored by UK Government Lead and influence the strategic direction of Identity Management functions to develop improvements that secures protection of corporate information and assets that contribute to a reduction of risk, improved business outcomes and alignment to business objectives About you. Demonstrate experience in leading security or technology functions providing services and support. Proven experience in leading the development and deployment of security or technology services. Practical experience in leading or building teams operating in a technology environment. Demonstrable experience in developing policies, strategies and processes. Experience in managing teams providing first and second-line support of operational services or use of support tools such as ServiceNow. About us. Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.
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Lead Identity Manager
National Highways - Bedford
£57,210 to £68,700 a year
PermanentFull time
About the role. As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Lead Identity Manager you will be responsible for leading Identity and Access Management functions, providing strategic and operational leadership for identity lifecycle management, access governance, privileged access, and authentication services across operational and business environments. You will lead Identity Governance and Assurance, Privilege Access Management, Vetting Services and JML (Joiners, Movers, Leavers) accounts, ensuring National Highways information and assets are only accessed by authorised individuals and systems with the appropriate level of access. Accountable for enforcing, reviewing, and continuously improving security policies, standards, and processes to ensure the right people or systems have the right access to the right resources at the right time, reducing the risk of unauthorised access, strengthening organisational resilience, and safeguarding critical assets. This is a hybrid role, requiring two days per week in the office, and can be based at any National Highways office location across the UK, with some travel to attend team meetings. Successful candidates will be required to hold or be willing to obtain SC clearance before starting employment. Five years' UK residency is normally required for the vetting process, although individual circumstances will be considered as part of the recruitment process. Provide develop and maintain sufficient management of Identity Systems and Standard Operating Procedures. Lead resources to prevent, detect, respond to and mitigate security threats to prevent loss of confidentiality, integrity or availability of business systems and assets. Ensure strategic alignment of the team's objectives to business strategies, governance and policies, by providing operational leadership and lifecycle management, strengthening security posture and reducing security risk, while maintaining compliance. Lead the implementation and delivery of operational Identity Services to ensure they are delivered effectively, meet quality expectations, and provide value to users and stakeholders. Maintain and develop Standard Operating Procedures, Identity processes and knowledge-based articles ensuring alignment with policy, change and business processes. Provide regular reporting of Identity threats, risks and controls to internal and external stakeholders. Lead the delivery and transition of systems into Identity Assurance Governance and Privileged Access Management monitoring to ensure access to National Highways assets and systems are controlled, monitored and access is authorised. Lead National Highways Identity and Access Service to maintain compliance with relevant security standards, legislation and monitor requirements, including those recommended or sponsored by UK Government Lead and influence the strategic direction of Identity Management functions to develop improvements that secures protection of corporate information and assets that contribute to a reduction of risk, improved business outcomes and alignment to business objectives About you. Demonstrate experience in leading security or technology functions providing services and support. Proven experience in leading the development and deployment of security or technology services. Practical experience in leading or building teams operating in a technology environment. Demonstrable experience in developing policies, strategies and processes. Experience in managing teams providing first and second-line support of operational services or use of support tools such as ServiceNow. About us. Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.
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Senior Identity Analyst
National Highways - Bedford, Bedfordshire
£47,410 to £54,210 a year
PermanentFull time
About the role. As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Analyst plays a critical role in ensuring the security, reliability, and continual improvement of Identity and Access Management (IAM) services across the organisation. Providing expert oversight of identity governance, access controls, and operational service delivery, you will ensure that user and system identities are validated, authorised, and managed in line with security policies, regulatory obligations, and strategic business objectives. The role leads on complex incident resolution, service performance, process optimisation, and the transition of new systems into Identity Operations. By maintaining high-quality identity services and robust access controls, the Senior Identity Analyst strengthens the organisation's security posture and supports a high-performing, user-focused digital environment. This is a hybrid role, requiring two days per week in the office, and can be based at any National Highways office location across the UK, with some travel to attend team meetings. Successful candidates will be required to hold or be willing to obtain SC clearance before starting employment. Five years' UK residency is normally required for the vetting process, although individual circumstances will be considered as part of the recruitment process. Lead and coordinate technical change requests relating to operational services, ensuring service continuity, quality, and adherence to lifecycle processes. Maintain and improve technical and operational processes, documentation, and knowledge articles to ensure alignment with policies, standards, and business requirements. Develop, maintain, and analyse identity service metrics and dashboards; provide regular reporting to demonstrate compliance, performance, and service health. Implement, enforce, and monitor identity and access policies, standards, and security controls to ensure compliance with organisational expectations and regulatory requirements. Manage and resolve complex incidents, escalations, and service enquiries, providing technical expertise and guidance to colleagues. Lead the technical onboarding and transition of systems into Identity Governance, Assurance, and Privileged Access Management frameworks, ensuring secure, controlled, and monitored access to systems and assets. About you. Demonstrable experience managing or supporting security technology or IAM technologies. Experience overseeing the operation, maintenance, and improvement of live technology services. Experience providing first- and second-line support for operational services, and use of tools such as ServiceNow. Competent in the use of applications and data extraction tools; strong working knowledge of Microsoft Office. Excellent communication skills with the ability to build strong working relationships with stakeholders across all levels. Understanding of change management processes and best practices. About us. Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.
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Senior Identity Analyst
National Highways - Bristol, Bristol
£47,410 to £54,210 a year
PermanentFull time
About the role. As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Analyst plays a critical role in ensuring the security, reliability, and continual improvement of Identity and Access Management (IAM) services across the organisation. Providing expert oversight of identity governance, access controls, and operational service delivery, you will ensure that user and system identities are validated, authorised, and managed in line with security policies, regulatory obligations, and strategic business objectives. The role leads on complex incident resolution, service performance, process optimisation, and the transition of new systems into Identity Operations. By maintaining high-quality identity services and robust access controls, the Senior Identity Analyst strengthens the organisation's security posture and supports a high-performing, user-focused digital environment. This is a hybrid role, requiring two days per week in the office, and can be based at any National Highways office location across the UK, with some travel to attend team meetings. Successful candidates will be required to hold or be willing to obtain SC clearance before starting employment. Five years' UK residency is normally required for the vetting process, although individual circumstances will be considered as part of the recruitment process. Lead and coordinate technical change requests relating to operational services, ensuring service continuity, quality, and adherence to lifecycle processes. Maintain and improve technical and operational processes, documentation, and knowledge articles to ensure alignment with policies, standards, and business requirements. Develop, maintain, and analyse identity service metrics and dashboards; provide regular reporting to demonstrate compliance, performance, and service health. Implement, enforce, and monitor identity and access policies, standards, and security controls to ensure compliance with organisational expectations and regulatory requirements. Manage and resolve complex incidents, escalations, and service enquiries, providing technical expertise and guidance to colleagues. Lead the technical onboarding and transition of systems into Identity Governance, Assurance, and Privileged Access Management frameworks, ensuring secure, controlled, and monitored access to systems and assets. About you. Demonstrable experience managing or supporting security technology or IAM technologies. Experience overseeing the operation, maintenance, and improvement of live technology services. Experience providing first- and second-line support for operational services, and use of tools such as ServiceNow. Competent in the use of applications and data extraction tools; strong working knowledge of Microsoft Office. Excellent communication skills with the ability to build strong working relationships with stakeholders across all levels. Understanding of change management processes and best practices. About us. Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.
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Senior Identity Analyst
National Highways - Manchester, Greater Manchester
£47,410 to £54,210 a year
PermanentFull time
About the role. As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Analyst plays a critical role in ensuring the security, reliability, and continual improvement of Identity and Access Management (IAM) services across the organisation. Providing expert oversight of identity governance, access controls, and operational service delivery, you will ensure that user and system identities are validated, authorised, and managed in line with security policies, regulatory obligations, and strategic business objectives. The role leads on complex incident resolution, service performance, process optimisation, and the transition of new systems into Identity Operations. By maintaining high-quality identity services and robust access controls, the Senior Identity Analyst strengthens the organisation's security posture and supports a high-performing, user-focused digital environment. This is a hybrid role, requiring two days per week in the office, and can be based at any National Highways office location across the UK, with some travel to attend team meetings. Successful candidates will be required to hold or be willing to obtain SC clearance before starting employment. Five years' UK residency is normally required for the vetting process, although individual circumstances will be considered as part of the recruitment process. Lead and coordinate technical change requests relating to operational services, ensuring service continuity, quality, and adherence to lifecycle processes. Maintain and improve technical and operational processes, documentation, and knowledge articles to ensure alignment with policies, standards, and business requirements. Develop, maintain, and analyse identity service metrics and dashboards; provide regular reporting to demonstrate compliance, performance, and service health. Implement, enforce, and monitor identity and access policies, standards, and security controls to ensure compliance with organisational expectations and regulatory requirements. Manage and resolve complex incidents, escalations, and service enquiries, providing technical expertise and guidance to colleagues. Lead the technical onboarding and transition of systems into Identity Governance, Assurance, and Privileged Access Management frameworks, ensuring secure, controlled, and monitored access to systems and assets. About you. Demonstrable experience managing or supporting security technology or IAM technologies. Experience overseeing the operation, maintenance, and improvement of live technology services. Experience providing first- and second-line support for operational services, and use of tools such as ServiceNow. Competent in the use of applications and data extraction tools; strong working knowledge of Microsoft Office. Excellent communication skills with the ability to build strong working relationships with stakeholders across all levels. Understanding of change management processes and best practices. About us. Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.
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Senior Identity Analyst
National Highways - Birmingham, West Midlands
£47,410 to £54,210 a year
PermanentFull time
About the role. As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Analyst plays a critical role in ensuring the security, reliability, and continual improvement of Identity and Access Management (IAM) services across the organisation. Providing expert oversight of identity governance, access controls, and operational service delivery, you will ensure that user and system identities are validated, authorised, and managed in line with security policies, regulatory obligations, and strategic business objectives. The role leads on complex incident resolution, service performance, process optimisation, and the transition of new systems into Identity Operations. By maintaining high-quality identity services and robust access controls, the Senior Identity Analyst strengthens the organisation's security posture and supports a high-performing, user-focused digital environment. This is a hybrid role, requiring two days per week in the office, and can be based at any National Highways office location across the UK, with some travel to attend team meetings. Successful candidates will be required to hold or be willing to obtain SC clearance before starting employment. Five years' UK residency is normally required for the vetting process, although individual circumstances will be considered as part of the recruitment process. Lead and coordinate technical change requests relating to operational services, ensuring service continuity, quality, and adherence to lifecycle processes. Maintain and improve technical and operational processes, documentation, and knowledge articles to ensure alignment with policies, standards, and business requirements. Develop, maintain, and analyse identity service metrics and dashboards; provide regular reporting to demonstrate compliance, performance, and service health. Implement, enforce, and monitor identity and access policies, standards, and security controls to ensure compliance with organisational expectations and regulatory requirements. Manage and resolve complex incidents, escalations, and service enquiries, providing technical expertise and guidance to colleagues. Lead the technical onboarding and transition of systems into Identity Governance, Assurance, and Privileged Access Management frameworks, ensuring secure, controlled, and monitored access to systems and assets. About you. Demonstrable experience managing or supporting security technology or IAM technologies. Experience overseeing the operation, maintenance, and improvement of live technology services. Experience providing first- and second-line support for operational services, and use of tools such as ServiceNow. Competent in the use of applications and data extraction tools; strong working knowledge of Microsoft Office. Excellent communication skills with the ability to build strong working relationships with stakeholders across all levels. Understanding of change management processes and best practices. About us. Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.
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Senior Identity Analyst
National Highways - Leeds, West Yorkshire
£47,410 to £54,210 a year
PermanentFull time
About the role. As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Analyst plays a critical role in ensuring the security, reliability, and continual improvement of Identity and Access Management (IAM) services across the organisation. Providing expert oversight of identity governance, access controls, and operational service delivery, you will ensure that user and system identities are validated, authorised, and managed in line with security policies, regulatory obligations, and strategic business objectives. The role leads on complex incident resolution, service performance, process optimisation, and the transition of new systems into Identity Operations. By maintaining high-quality identity services and robust access controls, the Senior Identity Analyst strengthens the organisation's security posture and supports a high-performing, user-focused digital environment. This is a hybrid role, requiring two days per week in the office, and can be based at any National Highways office location across the UK, with some travel to attend team meetings. Successful candidates will be required to hold or be willing to obtain SC clearance before starting employment. Five years' UK residency is normally required for the vetting process, although individual circumstances will be considered as part of the recruitment process. Lead and coordinate technical change requests relating to operational services, ensuring service continuity, quality, and adherence to lifecycle processes. Maintain and improve technical and operational processes, documentation, and knowledge articles to ensure alignment with policies, standards, and business requirements. Develop, maintain, and analyse identity service metrics and dashboards; provide regular reporting to demonstrate compliance, performance, and service health. Implement, enforce, and monitor identity and access policies, standards, and security controls to ensure compliance with organisational expectations and regulatory requirements. Manage and resolve complex incidents, escalations, and service enquiries, providing technical expertise and guidance to colleagues. Lead the technical onboarding and transition of systems into Identity Governance, Assurance, and Privileged Access Management frameworks, ensuring secure, controlled, and monitored access to systems and assets. About you. Demonstrable experience managing or supporting security technology or IAM technologies. Experience overseeing the operation, maintenance, and improvement of live technology services. Experience providing first- and second-line support for operational services, and use of tools such as ServiceNow. Competent in the use of applications and data extraction tools; strong working knowledge of Microsoft Office. Excellent communication skills with the ability to build strong working relationships with stakeholders across all levels. Understanding of change management processes and best practices. About us. Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.
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Senior Identity Analyst
National Highways - Guildford, Surrey
£47,410 to £54,210 a year
PermanentFull time
About the role. As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Analyst plays a critical role in ensuring the security, reliability, and continual improvement of Identity and Access Management (IAM) services across the organisation. Providing expert oversight of identity governance, access controls, and operational service delivery, you will ensure that user and system identities are validated, authorised, and managed in line with security policies, regulatory obligations, and strategic business objectives. The role leads on complex incident resolution, service performance, process optimisation, and the transition of new systems into Identity Operations. By maintaining high-quality identity services and robust access controls, the Senior Identity Analyst strengthens the organisation's security posture and supports a high-performing, user-focused digital environment. This is a hybrid role, requiring two days per week in the office, and can be based at any National Highways office location across the UK, with some travel to attend team meetings. Successful candidates will be required to hold or be willing to obtain SC clearance before starting employment. Five years' UK residency is normally required for the vetting process, although individual circumstances will be considered as part of the recruitment process. Lead and coordinate technical change requests relating to operational services, ensuring service continuity, quality, and adherence to lifecycle processes. Maintain and improve technical and operational processes, documentation, and knowledge articles to ensure alignment with policies, standards, and business requirements. Develop, maintain, and analyse identity service metrics and dashboards; provide regular reporting to demonstrate compliance, performance, and service health. Implement, enforce, and monitor identity and access policies, standards, and security controls to ensure compliance with organisational expectations and regulatory requirements. Manage and resolve complex incidents, escalations, and service enquiries, providing technical expertise and guidance to colleagues. Lead the technical onboarding and transition of systems into Identity Governance, Assurance, and Privileged Access Management frameworks, ensuring secure, controlled, and monitored access to systems and assets. About you. Demonstrable experience managing or supporting security technology or IAM technologies. Experience overseeing the operation, maintenance, and improvement of live technology services. Experience providing first- and second-line support for operational services, and use of tools such as ServiceNow. Competent in the use of applications and data extraction tools; strong working knowledge of Microsoft Office. Excellent communication skills with the ability to build strong working relationships with stakeholders across all levels. Understanding of change management processes and best practices. About us. Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.
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Senior Identity Manager
National Highways - Bristol
£48,600 to £55,840 a year
PermanentFull time
About the role. As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Manager is responsible for overseeing the delivery, governance, and continual improvement of Identity and Access Management (IAM) services across the organisation. The role ensures user and system identities are validated, authorised, and managed in line with security policies, regulatory requirements, and organisational objectives, ensuring the right people and systems have the right access to the right resources at the right time. The role also leads on service performance, supplier management, incident resolution, and the successful transition of systems into IAM governance frameworks, strengthening the organisation's security posture and contributing to a secure, high-performing, and user-focused digital environment. This is a hybrid role, requiring two days per week in the office, and can be based at any National Highways office location across the UK, with some travel to attend team meetings. Successful candidates will be required to hold or be willing to obtain SC clearance before starting employment. Five years' UK residency is normally required for the vetting process, although individual circumstances will be considered as part of the recruitment process. Manage suppliers of identity services to ensures services are delivered effectively, meet quality expectations, and provide value to users and stakeholders Maintain Identity processes and knowledge-based articles ensuring alignment with policy, change and business processes. Implement and enforce identity policies and standards to ensure that access is compliant and meets business expectations. Manage incidents and enquiries, providing resolution and advice to support the team in delivering the best service to the customer and supporting a high performing team culture Manage the delivery and transition of systems into Identity Assurance Governance and Privileged Access Management monitoring to ensure access to National Highways assets and systems are controlled, monitored and authorised. About you. Demonstrate experience of providing or managing service teams providing fulfilment and support. Experience in managing or providing maintenance of live technology services. Experience of supplier management, ideally a technology service provider, including performance reporting, action tracking and identification of remediation. Experience or knowledge of systems that provide or manage access controls. Knowledge of change management processes. Experience of providing or managing first and second-line support of operational services administration or use of support tools such as ServiceNow. About us. Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.
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