NHS Jobs - Walsall

from £12.71 an hour

PermanentFull time

Medical Receptionist / Administrator Reports to: Reception Manager Job Summary The Medical Receptionist / Administrator provides a professional and efficient front-line service to patients, visitors and healthcare professionals. The role encompasses reception, administrative and care navigation duties, supporting effective communication and the smooth day-to-day operation of the practice. Main Duties and ResponsibilitiesReception Duties Act as the first point of contact for patients and visitors, both in person and by telephone. Manage appointment requests, home visit requests and telephone consultations, directing patients to the most appropriate healthcare professional or service. Assist patients with repeat prescriptions, registration and online access services. Use care navigation principles to direct patients to the most appropriate clinician, service or healthcare provider. Support patients in accessing and using online services, including appointment booking, repeat prescriptions and access to medical records. Administrative Duties Maintain and monitor the appointment system. Process incoming and outgoing mail, email and electronic tasks. Process repeat prescription requests in accordance with practice protocols and timescales. Accurately update, file, scan and code information into patient records in line with practice protocols. Register new patients and prepare medical records for transfer. Provide clerical support to clinical and administrative staff, including data entry, word processing and photocopying. Support patient recall programmes, health campaigns and quality improvement initiatives, including QOF and QIF requirements. Monitor stock levels of stationery and office supplies and report requirements to the Practice Manager. Practice Support Open and close the surgery, ensuring security is maintained at all times. Maintain a clean, tidy and safe reception area, including noticeboards and information displays. Assist in infection prevention and control by following practice policies and ensuring work areas are kept clean and hazard-free. Support colleagues in achieving practice objectives and delivering high-quality patient care. Undertake mandatory and role-specific training within agreed timescales. Confidentiality Handle all patient, staff and practice information in strict confidence. Only share information with authorised persons, in line with data protection, confidentiality and information governance policies. Health & Safety The post-holder is responsible for promoting and maintaining their own and others' health, safety and security in line with practice policies. This includes: Identifying and managing risks in daily work. Following infection prevention and control procedures and maintaining clean, safe work areas. Using personal security systems as directed. Reporting health, safety or infection hazards promptly. Participating in mandatory health and safety and infection control training. Equality, Diversity and Inclusion The post-holder must support the rights of patients, carers and colleagues by: Acting in a way that recognises and respects people's rights, dignity and individual circumstances. Promoting a welcoming, non-judgmental and inclusive environment. Supporting equality of opportunity and challenging discrimination where appropriate. Personal and Professional Development Participate in annual performance reviews and take responsibility for ongoing learning and development. Maintain an up-to-date record of skills and competencies. Support the induction and training of new or junior staff when required. Quality Contribute to the effectiveness and efficiency of the team. Take responsibility for own work, quality and performance. Suggest and support improvements to practice systems and processes. Work collaboratively with colleagues and external agencies to meet patient needs. Participate in audit, service development and quality improvement activities where appropriate. Communication Communicate clearly, professionally and effectively with patients, carers and colleagues. Recognise and adapt to different communication needs. Promote effective team communication and positive working relationships. Service Contribution Apply practice policies, standards and guidance in daily work. Support the delivery of safe, effective and patient-centred services. Contribute to the achievement of practice objectives and contractual requirements. General This job description is intended as a guide to the main responsibilities of the role and is not exhaustive. The post-holder may be required to undertake other duties appropriate to the grade of the post, as reasonably requested by the Practice Manager or GP Partners.

NHS Jobs - Shrewsbury

£28,392 to £31,157 a year

ContractFull time

To establish and maintain a business support infrastructure necessary to assist the Service Manager, Operational and Clinical Leads in meeting the Trusts objectives and targets. This will include the development of systems and processes to monitor performance against the Trusts Key Performance Indicators. To analyse reports and extract data from all report formats for all Key Performance Indicators (Quantity & Quality) and feed this back to Service Manager, Operational and Clinical Lead in a format that can be used within Services/Teams for planning and supervision purposes. Required to have the authority/ability to approach individual clinicians and highlight performance issues and request action. To escalate poor performance/compliance as necessary via the Operational and Clinical Leads with a requirement to further escalate if deemed necessary via Service Manager. Request information / activity reports that are required on behalf of the Performance Manager, Operational and Clinical Lead including care co-ordination, care cluster, data timeliness, contract monitoring reports, waiting times, cancelled clinics etc. Provide a central point of contact to respond to/resolve any queries on behalf of Performance Manager, Operational and Clinical Leads where appropriate in relation to all Key Performance Indicators. Attend and participate in the weekly meetings where required, updating the clinical system as necessary and sending letters, emails and other information as required. Contribute to a robust and strong cohesive framework from the established BSO network, providing support to colleagues to ensure consistency and equity of provision across Services/Teams as required. Responsible for liaising with Corporate / Support Services to obtain data / performance reports e.g. activity reports, workforce and business data, financial information. Provide regular monthly Service/Team updates as required to Performance Manager, Operational and Clinical Leads.To be available for regular supervision by the Performance Manager. Autonomy to provide a comprehensive business support infrastructure for the Service Managers, Operational and Clinical Leads in extracting and analysing reports and data for all Key Performance Indicators (Quantity and Quality) and feeding back in such a format that can be understood and actioned by the Services/Teams to achieve compliance, inform supervision and forward planning. Monitor ESR Business Intelligence system to ensure compliance with staff mandatory training/appraisals/sickness providing reports as necessary. To ensure robust systems are in place to monitor, capture, extract and analyse relevant data to measure performance against contracts and to support compliance with Key Performance targets providing relevant information on a daily basis in a variety of formats. Monitor, extract and analyse complex information from a variety of sources including the Patient Information System in order to meet reporting requirements on a daily basis. This includes sensitive information contained within clinical documentation. Assist the Service Manager, Performance Manager, Operational and Clinical Leads with monthly Nominal Roll, leave and expense returns as required providing reports as necessary. To deliver appropriate training to staff on the Patient Information System and identify and report any training issues/needs to the Service Manager, Performance Manager and Clinical Lead.Review Risk Register on a regular basis in line with local guidance. Collate CQC evidence as directed by Performance Manager or Clinical Lead. There is a frequent requirement for sitting in a restricted position for a substantial proportion of the working time using a VDU, in meetings or while driving. Requirement to concentrate for long periods of time working on reports such as the deep dive report for KPIs. Post holder would be required to maintain concentration with interruptions on a regular basis. Significant experience in administration duties. Previous experience of setting up office/ administrative systems. Experience or analytical processes. Ability to plan, schedule and organise day to day work. Handling sensitive data.

NHS Jobs - PLYMOUTH

from £25,272 a year

PermanentFull time

To provide a venepuncture service within the Trust in accordance with UHP and departmental policies and procedures. To liaise with patients, carers, nursing and medical staff in an appropriate and professional manner. Informing patients of the venepuncture procedure to be carried out in a caring reassuring manner that is aimed at their level of understanding. Ensure suitable stocks of venepuncture equipment are available prior to visiting patients and replenish used stock as required. Ensure that requests for blood are correctly filled in with the minimum acceptance data present. Ensure that all samples collected are correctly labelled and meet the acceptance criteria for the Pathology department concerned. Have the ability to assess if veins are suitable for venepuncture, following standard operating procedures. Eg Avoiding Intra Venous/transfusion sites. Recognise the needs of the patient, who may be very anxious or distressed due to the nature of their illness or the procedure, whilst being sympathetic and considerate towards them. Will assist the training officer in the training of new staff. Be familiar and competent in the use of Pathology computer systems iLAB & iCM for patient test request entry. For further details please see attached JD&PS.

NHS Jobs - Plymouth

£49,387 to £64,750 a year

PermanentFull time

Clinical Practice Assess, diagnose, plan, implement, and evaluate care using advanced clinical skills Manage complex and undifferentiated cardiology presentations Make evidence-based decisions using clinical judgement and multiple information sources Initiate and adjust treatments including medication, therapies, and lifestyle advice Work in partnership with patients, families, and carers to support decision-making Manage clinical risk and act within defined professional and organisational frameworks Work collaboratively across MDT and organisational boundaries Maintain high standards of documentation, infection control, and patient safety For further information please see attached job description

NHS Jobs - Bedford

£25,760 to £27,476 a year

PermanentFull time

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities. To undertake the reception, identification and processing of pathological samples in the Specimen Reception. Sorting and labelling of specimens Undertake accurate and precise data entry on laboratory computer system which requires frequent periods of concentration Maintenance of stores To ensure that GP consumable orders are completed and distributed to GP surgeries.

NHS Jobs - Bangor

£26,813 to £27,890 a year

PermanentFull time

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

NHS Jobs - Sutton-in-Ashfield

£52,530 to £82,400 a year

PermanentFull time

See attached job description document for a fully detailed description of the main responsibilities and duties.

NHS Jobs - Barnsley

from £51,523.80 a year

PermanentFull time

KEY RESPONSIBILITES To provide prescribing advice and support to the practice(s), on all medication issues. To advise the practice on the implications of prescribing and admission/referral data provided by the ICB. To implement change in prescribing behaviour, where required, in order to promote quality, rational, safe and cost-effective prescribing. To promote prescribing in line with national, and ICB guidelines and policies. To identify and advise on any areas of clinical risk connected with prescribing. To undertake medication reviews and therapeutic specific medication reviews of patients with chronic diseases to proactively manage people with complex polypharmacy, especially the elderly, people in care homes, those with multiple co-morbidities (in particular frailty, COPD and asthma) and people with learning disabilities or autism (through STOMP Stop Over Medication Programme) To work directly with patients on medication issues to ensure patients take their medications to get the best from them, reduce waste and promote self-care To provide leadership on person centred medicines optimisation (including ensuring prescribers in the practice conserve antibiotics in line with local antimicrobial stewardship guidance) and quality improvement, whilst contributing to the quality and outcomes framework and enhanced services. RESPONSIBILITY FOR PATIENT CARE (including monitoring, diagnostics + investigations) To support all practice staff on all medication issues To update patients medication records post hospital discharges and outpatient appointments, and advise the GP of all issues that may arise To implement all monitoring requirements as detailed in agreed shared care protocols. To be responsible for ensuring recall systems are in place and working and for the correct monitoring of amber drugs and those included in the Shared Care Local Enhanced Service. To deal with medication queries, especially those that require follow up and problem solving techniques. To participate/run medication review clinics or chronic disease management clinics as agreed with the practice. To reduce waste, minimise risk and improve the repeat prescribing process. To ensure prescription security by introducing best practice guidelines To resolve all practice EPS issuesqueries and ensure that the practice maximises the benefits of EPS. GENERAL PRACTICE SUPPORT To practice and promote cost-effective, safe, evidence based prescribing. To identify prescribing issues within the practice, bring these to the attention of the Lead GP and, develop an appropriate strategy, implement the strategy and monitor progress To monitor practices prescribing for known areas of increased clinical risk, and advise the practice on appropriate measures to minimise such risk. To ensure that all major MHRA drug alerts are acted upon within practices over a suitable timeframe and to advise and implement any medication changes that occur as a result To work closely with the Barnsley Place Medicines Optimisation Team to monitor and advise practices regarding their prescribing costs. To monitor, prescribing costs of specific drugs or therapeutic areas as agreed with the GP practice. COMMUNICATION To be the first point of contact for patients, secondary/tertiary care, community pharmacists, ICB, staff, Nursing/Care home staff and other healthcare professionals and patients who have queries relating to medication and repeat prescriptions. ADMINISTRATIVE AN CLERICAL DUTIES To maintain comprehensive and accurate records of work undertaken for the Practice Pharmacist projects and activities To be able to use MS Office programmes necessary for the role To be able to use the searching and administrative capabilities of the GP clinical systems. To be able to evidence activity and demonstrate outcomes as agreed by the practice. To manage time effectively to ensure all targets are met. To carry out any other associated tasks required to develop this role in the future as requested by the PCN. INFORMATION SUPPORT AND RECORD KEEPING To keep an accurate record of all activity undertaken within practices. To ensure all patient interventions are recorded on the practice computer in accordance with the working procedures developed with the practice. To be responsible for keeping accurate retrievable records of all formal queries, data collection exercises, and audits. TRAINING AND EDUCATION To supervise and train practice receptionists undertaking the generation of repeat prescriptions and to explain and inform them of any prescribing changes being carried out. Be willing to undertake any training required for the role e.g. the CPPE Primary care pharmacy education pathway To providing training to practice clinical/administration staff on any medicines management issues as agreed by the practice. PLANNING AND ORGANISATION: FREEDOM TO ACT To be responsible for the organisation, planning and managing own time, within a broad agenda set by the identified the practice. To demonstrate professional accountability and responsibility. To recognise professional and personal limitations. To observe Health and Safety regulations. To observe the principles of clinical governance. COLLABORATIVE WORKING ARRANGEMENTS Participate in the PCN MDT Foster and maintains strong links with all services across the PCN Explore the potential for collaborative working and takes opportunities to initiate and sustain such relationships Attend Barnsley Place Medicine Optimisation Team meetings (monthly) Liaise with colleagues including the ICB Medicines Optimisation Team on prescribing matters to ensure consistency of patient care and benefit Liaise with colleagues in the Barnsley Place Medicines Optimisation Team to benefit from peer support Work with primary care to ensure practices are compliant with CQC standards where medicines are involved To support public health campaigns and to provide specialist knowledge on all public health programmes available to the general public KEY RELATIONSHIPS Liaise with other stakeholders as needed for the collective benefit of patients, key relationships include (but are not limited to): Patients and their representatives GPs, nurses and other practice staff Social prescribers, first contact physiotherapists, physician associates and paramedics Community pharmacists and support staff Barnsley place Medicines Optimisation Team including pharmacists and technicians Locality/GP prescribing lead Locality Managers Community nurses and other allied health professionals Hospital staff with responsibilities for prescribing and medicines optimisation ACCOUNTABILITY Accountable to the Accountable Clinical Director of Barnsley PCN and to the Clinical Directors of the Neighbourhood Networks PROFESSIONAL Maintain registration of General Pharmaceutical Council Maintain professional indemnity insurance Be part of a professional clinical network, working alongside the Barnsley Place Medicines Optimisation Team Undertake continual personal and professional development to keep up to date with relevant clinical practice Access regular clinical supervision Review yearly progress and develop clear plans to achieve results within priorities set by others Demonstrate an understanding of current educational policies relevant to working areas of practice and keep up to date with relevant clinical practice Participate in the delivery of formal education programmes

NHS Jobs - Bridgend

£56,925 to £80,730 a year

ContractFull time

You will provide a clinical service in conjunction with your colleagues and under the direction of the Emergency Consultants, which will include the responsibility for the prevention, diagnosis and treatment of illness. You will be required to adhere to the principles of good medical practice laid down in the guidance of Good Medical Practice issued by the General Medical Council. You will be expected to deputise for absent colleagues and in exceptional unforeseen circumstances may have to perform additional duties to ensure the safe running of the department. Where such duties take place outside your normal contracted duties, you will receive either an equivalent off duty period or will be remunerated appropriately. You will be required to participate in the Health Boards (HB) risk management process and in clinical audit and other clinical governance activities within the department, the directorate and the HB. Adherence to Caldicot Principles is mandatory. You will be required to participate in the HBs Appraisal Scheme in conjunction with your Supervising Consultant, to identify training and development needs. You will be expected to participate in personal and professional development to fulfill Royal College CME requirements. You will be responsible for undertaking the administrative duties associated with the care of patients and the administration of the department. You will be required to participate and contribute to Clinical Audit in line with the HBs policy. The Ionising Radiation (Medical Exposure) Regulations 2000 impose a legal responsibility on HBs for all staff that refer patients for medical radiation exposure such as diagnostic x-rays to supply sufficient data to enable those considering the request to decide whether the procedure is justified. The appointee will be required to maintain his/her private residence in contact with the public telephone service. In exceptional circumstances it may also be necessary to undertake duties at other locations with the HB. Subject to the terms and conditions of service the postholder will be expected to observe policies and procedures of the HB drawn up in consultation with the professions, where they involve clinical matters.

NHS Jobs - Burton

from £25,272 a year

PermanentFull time

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).