F&B Assistant
Leonardo Hotels - Southampton, Hampshire
PermanentFull time
As a Food and Beverage Assistant, you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! You'll be working as part of a vibrant team to deliver first-class hospitality to our guests in the hotel's restaurant and bar. If you're our ideal Food & Beverage Assistant, you will: * Share your positive energy with guests and your team * Ensure that guests have a great experience in our restaurant and bar, and are leaving with a desire to come back again! * Have a can-do attitude * Be confident in speaking with guests and the team - we love building a good rapport Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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Chef de Partie
Leonardo Hotels - London, London
On-sitePermanentFull time
The Chef de Partie will support the smooth running and objectives of the Kitchen department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Chef De Partie you'll be right in the heart of the hotel, so we want you to take pride in everything you'll be doing to support the Head Chef and keep things running like clockwork. Take a deep breath because you'll be stepping into a busy role! You'll be passionate about your working area and responsibilities, and thrive under pressure whilst working alongside a vibrant team to exceed our guests' expectations. If you're our ideal Chef De Partie, you will: * Love the Kitchen and grow whilst working in a fast-paced environment * Be keen to step up when the situation demands and able to lead sections within the Kitchen * Have a willingness to learn, adapt and deliver to the high standard of food our guests expect * Aspire to grow with us - with our amazing Senior Chef Programme, you can take your skills and career to the next level * Have an eagle eye with keen attention to detail * Be full of beans, however ideas will just be fine too! INDLH Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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Room Attendant
Leonardo Hotels - Inverness, Highlands
On-sitePermanentFull time
The Room Attendant will support the smooth running and objectives of the Housekeeping department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Room Attendant, you'll be right in the heart of the hotel, so we want you to take pride in everything you'll be doing to support the Head Housekeeper and keep our hotel clean as a whistle. We offer flexible working conditions with the opportunity for overtime. Full training will be provided so that you are confident to ensure that every bedroom and bathroom is clean and well-presented for our guests. Here are some of the key responsibilities for a Room Attendant: * Dusting, polishing, vacuuming * Refreshing of all towels and linen as required * Stripping and making beds * Cleaning bathrooms * Reporting any maintenance issues and safety hazards * Working as part of a vibrant team to exceed our guests' expectations. INDLH Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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Assistant F&B Manager
Leonardo Hotels - London, London
On-sitePermanentFull time
The Assistant Food & Beverage Manager will support the strategic initiatives and objectives of the Food & Beverage department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. You'll be the backbone of the team as Assistant Food & Beverage Manager, as you'll be working with your Head of Department to motivate the team, ensuring that all guests have memorable experiences with us. Take a deep breath because you'll be stepping into a busy role! You'll be managing daily operations, supervising service delivery and inspiring a vibrant team to exceed our guests' expectations. If you're our ideal Assistant Food & Beverage Manager, you will: * Lead by example and let your personality shine through * Be creative and bring ideas to the table * Organise and support during events to help create those memorable moments * Keep the team morale high, especially when things get busy! * Be visible on the floor, so that the team knows you've got their backs * Support the Food and Beverage Manager with management of the wider team: this could include reviews and coffee catch ups INDLH Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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Food and Beverage Assistant
Leonardo Hotels - Hinckley, Leicestershire
ContractFull time
As a Food and Beverage Assistant, you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! You'll be working as part of a vibrant team to deliver first-class hospitality to our guests in the hotel's restaurant and bar. If you're our ideal Food & Beverage Assistant, you will: * Share your positive energy with guests and your team * Ensure that guests have a great experience in our restaurant and bar, and are leaving with a desire to come back again! * Have a can-do attitude * Be confident in speaking with guests and the team - we love building a good rapport Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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Front Office Manager
Leonardo Hotels - Bradford, West Yorkshire
PermanentFull time
The Front Office Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Front Office Manager, you'll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests' expectations. If you're our ideal Front Office Manager, you will: * Create a fun and engaged department to deliver on KPIs and support your team to achieve these * Have a passion for hospitality and be a role model for your hotel * Bring your positive energy to work with you every day * Complete Duty Manager shifts as required - take the chance to get involved in other areas of the hotel! Leonardo Hotels is acting as an Employment Agency in relation to this vacancy.
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Receptionist- Part time 20 hours
Leonardo Hotels - Hinckley, Leicestershire
PermanentFull time
Main Tasks * Offer exceptional guest care at all times * Manage check-in and check-out processes, offering exceptional experiences to all arriving and departing guests * Answer the telephone in a professional manner and appropriately action enquiries * Collaborate with colleagues in other departments to elevate the overall guest experience consistently * As the first point of contact manage guest complaints calmly and professionally; escalating to the Duty Manager as appropriate * Maintain expert knowledge of the hotel product and outlets to offer exceptional service to guests * Upsell room upgrades, breakfast and seasonal offers in adherence with departmental targets * Follow safety and security protocols to protect guests with particular adherence to Key Security * Utilise all relevant systems correctly to complete tasks in a timely manner * Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations * Complete any other reasonable request made by a member of the management team or a supervisor Person Specification * Genuine passion for delivering memorable moments to guests * Positive approach to changing service environments and priorities * Pro-active with a hands-on approach to delivering consistent results * Embrace the Leonardo Hotels' Guest Care culture; be empowered to work on your own initiative * Friendly team player with the ability to work effectively and efficiently with others * A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues * Engaged with hotel initiatives to support the local community Measurable Performance Indicators * Demonstrating the Company vision, mission and values when interacting with colleagues and guests * Customer reviews * Achieving agreed KPIs * Fulfilment of the job skills checklist * Customer satisfaction scores e.g. Booking.com * Regular review meetings with line manager Available Ongoing Learning * GROWonline BELONG induction and development courses * Academy Technical skills training * Team Coach * 'Come Join Us' Guest Care training * Opportunity to apply for internal development programmes, such as: - Junior Chef Development programme - Graduate programme - Level 2 Apprenticeships in Hospitality NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes. Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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Receptionist- Part time 20 hours
Leonardo Hotels - Hinckley, Leicestershire
PermanentFull time
Main Tasks * Offer exceptional guest care at all times * Manage check-in and check-out processes, offering exceptional experiences to all arriving and departing guests * Answer the telephone in a professional manner and appropriately action enquiries * Collaborate with colleagues in other departments to elevate the overall guest experience consistently * As the first point of contact manage guest complaints calmly and professionally; escalating to the Duty Manager as appropriate * Maintain expert knowledge of the hotel product and outlets to offer exceptional service to guests * Upsell room upgrades, breakfast and seasonal offers in adherence with departmental targets * Follow safety and security protocols to protect guests with particular adherence to Key Security * Utilise all relevant systems correctly to complete tasks in a timely manner * Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations * Complete any other reasonable request made by a member of the management team or a supervisor Person Specification * Genuine passion for delivering memorable moments to guests * Positive approach to changing service environments and priorities * Pro-active with a hands-on approach to delivering consistent results * Embrace the Leonardo Hotels' Guest Care culture; be empowered to work on your own initiative * Friendly team player with the ability to work effectively and efficiently with others * A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues * Engaged with hotel initiatives to support the local community Measurable Performance Indicators * Demonstrating the Company vision, mission and values when interacting with colleagues and guests * Customer reviews * Achieving agreed KPIs * Fulfilment of the job skills checklist * Customer satisfaction scores e.g. Booking.com * Regular review meetings with line manager Available Ongoing Learning * GROWonline BELONG induction and development courses * Academy Technical skills training * Team Coach * 'Come Join Us' Guest Care training * Opportunity to apply for internal development programmes, such as: - Junior Chef Development programme - Graduate programme - Level 2 Apprenticeships in Hospitality NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes. Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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Guest Relations Officer
Leonardo Hotels - London, London
PermanentFull time
As a Guest Relations Officer you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! Working as part of a vibrant team, you'll be taking care of everything that might be sought after by a guest, with a true desire to satisfy their needs in the fast-paced environment of our hotel. If you're our ideal Guest Relations Officer, you will: * Enjoy engaging with guests and creating those "wow" moments - we love that our guests leave with a desire to come back! * Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city * Feel confident to promote the services that we offer at the hotel * Act as an approachable point of contact between guests and the team * Be able to multitask and manage guests' queries efficiently Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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Receptionist
Leonardo Hotels - Bradford, West Yorkshire
PermanentFull time
The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Receptionist you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! Working as part of a vibrant team, you'll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you'll be offering guests the real 5-star treatment at our hotel! If you're our ideal Receptionist, you will: * Be passionate to make a difference and eager to bring new ideas to the table * Be courteous to guests and colleagues at all times * Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city * Have top-notch organisational skills * Be dependable, and a reassuring influence for guests Leonardo Hotels is acting as an Employment Agency in relation to this vacancy.
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