CDG4 Medical Director- Good Hope Hospital
NHS Jobs - Sutton Coldfield
from £15,000 a year
PermanentFull time
Corporate *To support the Clinical Delivery Group Leads, and wider Leadership, particularly in relation to achieving significant and sustained improvements in the quality of clinical services provided by the Group and the way all staff groups are trained and developed. *Contribute to the overall management of the CDG with specific responsibility for medical advice in relation to the CDG operational issues. *To support Hospital relationships with external agencies including BSol, NHSE, professional bodies and regulators. Leadership *To provide visible, effective medical leadership, including direct line management of Clinical Service Leads (CSLs) within the CDG. *As a member of the CDG Leadership Team, to ensure effective clinical and operational performance - leading transformation and improvement across the CDG. *Working alongside the ADNs, be responsible for providing senior leadership for clinical quality and patient safety and its governance and improvement within the CDG. *Act as " day to day " medical leader for the CDG. *Oversee medical workforce development and professionalism as the basis of clinical quality and productivity and positive patient experience at specialty level *Support the clinical services in the CDG to deliver Hospital and Trust priorities and service level objectives. *Support and promote an organisational culture committed to professional respect and to learning from complaints, incidents, audit, research and development. *Promote an organisational culture that facilitates team-working in the design, management and delivery of clinical services, ensuring medical staff are active in implementing holistic models of care. *To deputise for the Hospital Medical Director when required. Please see Job Description
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CLEANER
JCS CLEANING SOLUTIONS - CH65 4DR
On-sitePermanentPart time
General workshop cleaner required. Vacuuming, mopping, wiping down. 7.45am to 9.45am Monday to Friday. All materials and machinery provided. Management backup always available. Holidays and Pension
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Ward Host Apprentice
Serco Limited - Southampton
£12.92-12.92 per hour
PermanentFull time
Serco Limited Location: University Hospital Southampton, Hampshire, SO16 6YDSalary: £12.92 per hour, plus excellent benefitsSchedule: Permanent contract, part-time (30 hours). Shifts vary by ward and may include early starts, evenings and weekends. Typical shift patterns may include 7am–2pm, 3pm–7pm and longer weekend shifts such as 7am–8pm. Eligibility: Applicants must be aged 18-24 due to eligibility criteria for the apprenticeship.Launch your career. Get qualified. Make a difference.Looking for your first step into the world of work? This could be a great place to start.As a Ward Host Apprentice, you'll be based at University Hospital Southampton, working as part of our Ward Patient Catering team while completing a Level 2 Foundation Apprenticeship in Health & Social Care.Your apprenticeship will take around 8 months and is completed alongside your role, with time to study on-the-job. You’ll gain hands-on work experience every day, with dedicated time for study and learning as part of your apprenticeship. You’ll develop practical health and social care skills, as well as the employability skills and behaviours that can help you take your next step.So, what will you actually do?As a Ward Host, you'll help make a difference to patients every day. You'll take meal orders using an electronic system, work with the hospital kitchen to prepare and deliver meals to wards, and make sure patients receive the right food and drinks.You'll also be someone patients can rely on for friendly, positive service when they're in hospital. You'll work closely with patients and NHS colleagues, and being able to communicate well, show empathy and understand the importance of hygiene and dietary requirements is vital.It's a hands-on role where no two days are the same, and you'll build practical skills and experience in customer service, hospitality, food service and healthcare.No experience? No problem.You don't need previous experience to apply. We're looking for people with the right attitude, a willingness to learn, and genuine care for others. We'll support you from day one with induction, role-specific training, shadowing and competency assessments, as well as experienced colleagues who'll help you build your confidence and skills. If you're ready to start earning, gain experience and build your future, we'd love to hear from you.What you’ll do as a Ward Host Apprentice - Speak with patients, take meal orders and help them understand the available menu choices - Prepare and serve meals, snacks, hot drinks and cold refreshments safely and efficiently - Use tablet-based ordering systems and learn how to follow dietary and allergen requirements - Prepare food and beverage trolleys, check temperatures and complete the required records - Maintain a clean, safe and hygienic ward kitchen and patient dining environment - Work closely with colleagues and clinical teams to provide a welcoming and respectful service Does this sound like you? - You’re friendly, approachable and comfortable speaking with different people - You care about delivering a positive experience and treating everyone with dignity and respect - You’re reliable, organised and able to work as part of a busy team - You’re willing to learn, follow instructions and take responsibility for your development - You understand that a hospital can be fast-paced and emotionally challenging, and you’ll ask for support when you need it What you’ll learnYou’ll begin with a structured induction covering Serco, the hospital environment, employee responsibilities, infection prevention and control, health and safety, safeguarding, customer service and communication. Your role-specific training will include food hygiene, allergen awareness, nutrition, beverage trolley operation, meal ordering systems and tablet-based ordering. You’ll also shadow experienced colleagues, receive feedback and coaching, and complete competency checks before working independently. This apprenticeship is an opportunity to earn while you learn, develop transferable skills and gain experience in a busy healthcare environment. Whether this is your first job or your first step into hospitality and healthcare support, there’s space here for your ideas, your growth and your positive impact.What we offer - 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year) - Up to 6% contributory pension scheme - Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression. - Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service - Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel - Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity - Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds. Vetting and checks:This role is subject to a Standard Disclosure and Barring Service (DBS) check. A Standard DBS check reveals both spent and unspent convictions, cautions, reprimands and final warnings held on the Police National Computer (PNC). Let’s impact a better future, together. Apply today.
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Senior Estimator
Mott MacDonald - Shifnal
PermanentFull time
Other Information About Mott MacDonald Mott MacDonald is a global engineering, management and development consultancy. Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities. A fundamental part of this is respecting each person’s differences and striving to meet their needs. Our values: progress, respect, integrity, drive, excellence. We believe that because we care about what we do, we do things better. We know that our people are our most valuable asset, so we are dedicated to investing in them, through our comprehensive training and development schemes, exposure to the wider design and build business and endless opportunities. We are committed to creating a workplace where our people are safe, have a voice, can reach their full potential, and everyone shares in the rewards. You’ll have the opportunity to contribute to projects that benefit our communities – from helping to secure water supplies for future generations to protecting homes and businesses from flood risk – our projects make a real difference. Diversity, Equity & Inclusion A Mott MacDonald Bentley we welcome applications from all sectors of the community. We are dedicated to building a diverse workplace where everyone feels included, has the opportunity to thrive, and is treated with respect. Even if you don’t meet every requirement for this role but are excited about the opportunity, we encourage you to apply. Find out more about our approach to Diversity, Equity & Inclusion here: https://www.mottmacbentley.co.uk/people. We are committed to ensuring that our recruitment practices are barrier-free and as inclusive as possible. This includes making adjustments during the job application process and throughout your future career with us. Please call 01756 691572 or email recruitment@jnbentley.co.uk to discuss any such adjustments that we can make. You can read more about our Equal Opportunities Policy here: Equality, diversity and inclusion - Mott MacDonald Agile working We are committed to providing a flexible and agile working environment that supports both our employees and the needs of the business. JN Bentley is a leading UK engineering and construction company delivering critical infrastructure across the water, environmental and energy sectors through long‑term, collaborative frameworks. As part of the Mott MacDonald Group, we provide clients with a fully integrated design and build services across England, Wales and Scotland. With an annual turnover exceeding £600m and a strong, growing order book, we offer long‑term career opportunities within a stable and forward‑looking business. We are seeking an Estimator or Senior Estimator to join our high‑performing Bidding and Estimating team and play a pivotal role in shaping how major infrastructure projects are secured and delivered. Based from either our Shifnal or Newport office, you will work at the front end of projects - collaborating closely with design, commercial and operational teams to develop smart, competitive and deliverable cost-effective solutions. The role offers exposure to a diverse portfolio of civil engineering schemes across England, Wales and Scotland, ranging from early‑stage feasibility work and smaller value projects to high value complex, multi‑disciplinary schemes. This is a fantastic opportunity to influence project outcomes, add real value, and see your work translate directly into successful delivery on site. Who we’re looking for We are keen to hear from experienced Estimators and Senior Estimators. We would also consider applications from civil engineering professionals who are looking to transition into estimating; for example, Quantity Surveyors, Planners, Engineers and experienced site‑based professionals from the water, environmental and energy sectors. If you bring strong technical knowledge, commercial awareness and a clear understanding of how projects are built, we will support you with structured training, mentoring and development to succeed in an estimating role. The role will involve: - Preparing accurate, well‑structured and commercially sound first principle cost estimates for civil engineering and infrastructure projects; - Working collaboratively with design, commercial, and operational teams to develop robust and competitive tenders; - Reviewing drawings, specifications and scopes to identify risk, opportunity and value engineering solutions; - Engaging proactively with the supply chain to secure quotations and inform buildable, market‑tested pricing; - Supporting bid submissions, reviews and tender clarification meetings; - Applying consistent estimating standards, systems and governance across all bids. What you’ll bring - Experience in estimating or a strong civil engineering background within a construction or infrastructure environment; - Commercial awareness and high attention to detail; - A working understanding of NEC forms of contract and procurement processes; - The ability to analyse complex information and communicate it clearly and confidently; - A collaborative mindset and a desire to learn, develop and contribute to a high‑performing team. What we offer In return, you’ll join a supportive and ambitious business that invests heavily in its people. Alongside a competitive reward package, we offer tailored development and progression aligned to your career goals, backed by the scale and opportunity of the Mott MacDonald Group. Our flexible benefits package allows you to personalise your financial, lifestyle, health and wellbeing benefits to suit what matters most to you.
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Lifeguard
Serco Limited - Tunbridge Wells
£10.51-12.73 per hour
TemporaryPart time
Serco Limited Location: The Weald Sport Centre, Angley Rd, Cranbrook TN17 2PN Working hours: Casual hours per week, between Monday to Sunday Salary: £10.53 to £12.71 per hour + excellent benefits At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust. Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for Lifeguards to join their team and help make a positive difference every day. As a Lifeguard you’ll be an important part of life here at the centre as you ensure that everyone can use the pool in safety and that they have access to everything they need to enjoy their visit. Without you there can’t be any pool activity. But you won’t be working alone. Our leisure centre has a close knit and supportive team, all working towards providing an inclusive leisure hub for the entire community. You will also receive fantastic training and development opportunities and benefits including free leisure access and other various discounts. What you'll need to do the role - You’ll need to have excellent customer service skills as you’ll be interacting heavily with our customers. So, whether you’ve earned that experience in a leisure or another customer facing environment, you’ll be a people person who is happy dealing with people of all ages and backgrounds. - You will be providing customer care to people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and set up of pool equipment. And of course, when needed – you’ll help to save lives. - As a lifeguard you’ll naturally need to be safety conscious, vigilant, and able to deal with pressurised situations. Lastly, you’ll need to have strong swimming skills and it’s essential that you hold a National Pool Lifeguard Qualification (Royal Life Saving Society). Why Join us - Meaningful and vital work: Swimming pools are the beating hearts of our leisure centres and without lifeguards we can’t operate. You ensure that our customers can enjoy their activity in safety and when needed you save lives. - A world of opportunity: Our lifeguards are integral to the running of our centres, so as well progressing into senior lifeguard positions you can move into other centre management roles in one of our 55 facilities. - Great people: Our centres are close-knit and friendly, and we rely on each other for support. As well as the backing of the team you’ll also find all the resources you need for career progression through Serco Learning. What we offer - Holidays: 21 days pro rata plus bank holidays - Pension: Up to 6% contributory pension scheme - Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression - Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, free membership for Serco-managed leisure centres, and 24/7 access to a virtual GP service - Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel - Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity - Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. - For all Leisure benefits - Trust and Serco Leisure Employee Benefits Let’s impact a better future, together. Apply today.
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Casual Events Crew
Serco Limited - Maidstone
£15-15 per hour
PermanentPart time
Events Assistant Location: Maidstone Leisure Centre, Maidstone, ME15 7RN Salary: £15 per hour plus excellent benefits Schedule: Part time casual contract working mainly evenings, weekends and late nights. Make a positive difference every day At Serco, we're pleased to be recruiting on behalf of The Maidstone Leisure Trust. The Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for an Events Assistant to join their team and help make a positive difference every day. As an Events Assistant, you'll help create positive impact on communities by supporting the successful delivery of events that bring people together. Your work will help ensure every event is safe, well organised and welcoming, contributing to experiences that enrich local lives and help impact a better future What you’ll do as an Events Assistant - Support the set-up and preparation of events, ensuring all equipment and spaces are ready in good time. - Uphold company Health and Safety Policy and comply with all relevant safety legislation. - Carry out cleaning duties to maintain high standards of cleanliness throughout event areas. - Follow processes outlined in the Safety Management System (SMS) to ensure consistent and safe operations. - Assist with stewarding duties when required to support smooth event delivery. - Help create a welcoming environment for visitors, ensuring a positive experience at every event. Does this sound like you? - A positive, flexible attitude and a commitment to delivering high standards. - Good communication and interpersonal skills, with a team-focused approach. - High standards of personal presentation. - A commitment to Serco values and making a positive impact on communities. - A willingness to undertake full training and develop new skills. - Previous experience is not required. What we offer - Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts - Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment - Learn more at www.moreleisure.org/employee-benefits Ready to make a difference? Apply today. Events Assistant Location: Maidstone Leisure Centre, Maidstone, ME15 7RN Salary: £15 per hour plus excellent benefits Schedule: Part time casual contract working mainly evenings, weekends and late nights. Make a positive difference every day At Serco, we're pleased to be recruiting on behalf of The Maidstone Leisure Trust. The Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for an Events Assistant to join their team and help make a positive difference every day. As an Events Assistant, you'll help create positive impact on communities by supporting the successful delivery of events that bring people together. Your work will help ensure every event is safe, well organised and welcoming, contributing to experiences that enrich local lives and help impact a better future What you’ll do as an Events Assistant - Support the set-up and preparation of events, ensuring all equipment and spaces are ready in good time. - Uphold company Health and Safety Policy and comply with all relevant safety legislation. - Carry out cleaning duties to maintain high standards of cleanliness throughout event areas. - Follow processes outlined in the Safety Management System (SMS) to ensure consistent and safe operations. - Assist with stewarding duties when required to support smooth event delivery. - Help create a welcoming environment for visitors, ensuring a positive experience at every event. Does this sound like you? - A positive, flexible attitude and a commitment to delivering high standards. - Good communication and interpersonal skills, with a team-focused approach. - High standards of personal presentation. - A commitment to Serco values and making a positive impact on communities. - A willingness to undertake full training and develop new skills. - Previous experience is not required. What we offer - Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts - Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment - Learn more at www.moreleisure.org/employee-benefits Ready to make a difference? Apply today.
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Sea Logistics Operational Care Specialist
Kuehne + Nagel - Liverpool
PermanentFull time
Kühne + Nagel (AG & Co.) KG Join our Sea Logistics Operational Care Centre (OCC) and play a key role in ensuring the smooth coordination and execution of export shipments. As an Operational Care Specialist, you will be at the heart of our Export Customer Operations—managing bookings, documentation, carrier coordination and ensuring our customers receive accurate, timely and high‑quality service. How you create impact - Coordinate and align customer deliverables with Customers, carriers, partners, and suppliers to ensure smooth cargo movement. - Deliver customer engagement, satisfaction, retention and reactivation with Field Sales to establish and strengthen operational relationships with customers. - Ensure that all existing customers are communicated with regularly. - Review and validate shipping instructions, ensuring compliance with country regulations, export controls, and routing requirements. - Execute bookings, generate documentation, update operational systems, and communicate shipment details accurately and on time. - Monitor carrier and vendor performance, escalate deviations, and resolve rate or performance issues when needed. - Act as the main contact for services in scope and maintain strong daily communication with Customers, OCC departments, overseas offices, and suppliers. - Support onboarding of new colleagues and assist with new customer implementations, including systems setup and working instruction creation. - Ensure compliance with QMS, QSHE, export regulations, SOPs, and safety standards, and promote continuous improvement using TIP tools. - Adhere to company policies, Code of Conduct, confidentiality requirements, and contribute to maximising gross profit on every shipment. What we would like you to bring - Experience in freight forwarding or transport planning, ideally with focus on Seafreight. - Strong knowledge of Incoterms, shipment types, forwarding processes, and operational regulations. - High level of organisation, attention to detail, analytical mindset, and ability to work under pressure. - Strong customer service orientation, effective communication skills, and the ability to collaborate across multiple teams. - Ability to work independently and manage time‑critical tasks while meeting deadlines. - Proficiency in MS Office—especially Excel—and good understanding of systems and processes. - Resilience, problem‑solving skills, and ability to adapt to change and embrace new technologies. - Fluent English, written and spoken. What's in it for you If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
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Lifeguard
Serco Limited - West Sussex
£10.85-13.45 per hour
TemporaryPart time
Serco Limited Location: Westgate Leisure Centre, PO19 1RJ Working hours: Casual hours per week between Monday to Sunday (with possibility of contracted hours in the future) Salary: £10.85 to £13.45 per hour + excellent benefits At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust. Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for Lifeguards to join their team and help make a positive difference every day. As a Lifeguard you’ll be an important part of life here at the centre as you ensure that everyone can use the pool in safety and that they have access to everything they need to enjoy their visit. Without you there can’t be any pool activity. But you won’t be working alone. Our leisure centre has a close knit and supportive team, all working towards providing an inclusive leisure hub for the entire community. What you'll need to do the role You’ll need to have excellent customer service skills as you’ll be interacting heavily with our customers. So, whether you’ve earned that experience in a leisure or another customer facing environment, you’ll be a people person who is happy dealing with people of all ages and backgrounds. You will be providing customer care to people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and set up of pool equipment. And of course, when needed – you’ll help to save lives. As a lifeguard you’ll naturally need to be safety conscious, vigilant, and able to deal with pressurised situations. Lastly, you’ll need to have strong swimming skills and it’s essential that you hold a National Pool Lifeguard Qualification (Royal Life Saving Society). Why Join us Meaningful and vital work: Swimming pools are the beating hearts of our leisure centres and without lifeguards we can’t operate. You ensure that our customers can enjoy their activity in safety and when needed you save lives. A world of opportunity: Our lifeguards are integral to the running of our centres, so as well progressing into senior lifeguard positions you can move into other centre management roles in one of our 55 facilities. Great people: Our centres are close-knit and friendly, and we rely on each other for support. As well as the backing of the team you’ll also find all the resources you need for career progression through Serco Learning. What we offer - For all Leisure benefits - Trust and Serco Leisure Employee Benefits
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Retail Assistant Manager
TUI Group - Tunbridge Wells
PermanentFull time
TUI Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Assistant Manager in our Tunbridge Wells store, you’ll work alongside your manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores. ABOUT OUR OFFER - TUI offers much more than just a starting salary of £13.81 per hour - Be rewarded for exceeding your targets with our commission scheme - Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off - Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career - Investment in your development and career progression - Pension scheme and life assurance. ABOUT THE JOB - Lead by example and role model company values to inspire your team and deliver excellent customer service - Personality and experience will assist you to guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement - Assist with developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership - As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey - Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business - Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.
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Retail Assistant Manager
TUI Group - Canvey Island
PermanentFull time
TUI Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Assistant Manager in our Canvey Island store, you’ll work alongside your manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores. ABOUT OUR OFFER - TUI offers much more than just a starting salary of £13.81 per hour - Be rewarded for exceeding your targets with our commission scheme - Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off - Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career - Investment in your development and career progression - Pension scheme and life assurance. ABOUT THE JOB - Lead by example and role model company values to inspire your team and deliver excellent customer service - Personality and experience will assist you to guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement - Assist with developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership - As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey - Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business - Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.
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