Technology & Data Risk Analyst
Co-op Group - Manchester, Greater Manchester
£29,000 to £35,000 a year
PermanentFull time
Technology and Data Risk Analyst £29,000 - £35,000 plus great benefits (Work Level 6B) Manchester city centre - in this role you'll work in a hybrid way splitting your time between home and the office once per week (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy). We're open to applications from people who may require flexible working arrangements. There'll be an opportunity to discuss your flexible working requirements during the interview process, and at offer stage. We're reshaping our Digital, Technology & Data function for the future, creating new opportunities, strengthening our capability, and building clearer, more resilient ways of working so we can deliver even better services for our Co-op, our colleagues, members and customers. We're looking for a Technology & Data Risk Analyst to join our Digital Technology & Data Risk Team and help us provide accurate risk information, reporting and insights that support effective decision making across the function. You'll work closely with our risk team and technology colleagues, gathering and analysing data, testing controls and producing reporting that helps us identify trends, manage risks and continuously improve the way we work. Why this role matters As a Technology & Data Risk Analyst, you'll play an important role in helping us understand and manage the risks that come with operating and evolving our digital services. This is a fantastic opportunity for someone with strong analytical skills who enjoys working with data, spotting patterns and improving processes. Whether you already have risk experience or are looking to build a career in risk management, you'll gain exposure to a wide range of stakeholders and have the opportunity to contribute to work that supports the whole Digital Technology & Data function. What you'll do * Maintain accurate and up-to-date risk reporting to support risk management activities and decision making across the function * Gather, analyse and present risk data, metrics and insights for a range of stakeholders * Prepare reporting, dashboards and governance materials to support risk discussions and oversight activities * Support Risk Managers and the Head of Risk by assessing controls and helping determine their effectiveness * Identify trends, patterns and emerging issues across risk and control data to support continuous improvement * Help ensure risk information is readily available and accessible for risk owners and leadership teams * Support the ongoing embedding of a positive risk culture across Digital Technology & Data * Contribute to improvements in reporting, analytics and risk management processes using a variety of tools and technologies What you'll bring We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you'll need to bring: * Experience working in risk management, ideally within a technology, digital, data or operational environment * Experience working with data, reporting, analysis or governance activities in a business, technology or operational environment * Strong attention to detail and the ability to maintain accuracy and consistency across reporting and data * The ability to identify trends, question information and draw meaningful insights from data * Good communication and stakeholder management skills, with the confidence to work with colleagues across different teams * A curious, proactive and solutions-focused mindset with a willingness to learn and develop * Experience using reporting and data tools such as Excel, Power BI, databases or similar technologies * An interest in risk management, governance and controls We know some people may hesitate to apply if they don't meet every requirement. At Co-op, we're committed to building diverse and inclusive teams, so if you're excited about this role but your experience doesn't align perfectly, we still encourage you to apply. Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: * An annual bonus (based on personal and business performance) * 28 days holiday (rising to 32 with service) plus bank holidays * A pension with up to 10% employer contributions * Private healthcare * Access to a subsidised onsite gym (at our Manchester HQ) * 30% discount on Co-op products and 10% off other brands * Stream - early access to a percentage of your pay as you earn it * Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice * 24/7 colleague support service * Training and support for your development and career progression * Cycle-to-work scheme A place you'll belong We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
Read more
Lead Assurance & Standards Officer
Co-op Group - Manchester, Greater Manchester
£40,000 to £50,000 a year
HybridPermanentFull time
Lead Assurance and Standards Officer £40,000 to £50,000 plus great benefits (Work Level 6A) Manchester city centre - in this role you'll work in a hybrid way splitting your time between home and the office as required for team days, meetings, and events (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy) . We're open to applications from people who may require flexible working arrangements. There'll be an opportunity to discuss your flexible working requirements during the interview process, and at offer stage. We're reshaping our Digital, Technology and Data function for the future, creating new opportunities, strengthening our capability, and building clearer, more resilient ways of working so we can deliver even better services for our Co-op, our colleagues, members and customers. We're looking for a Lead Assurance and Standards Officer to join our Digital Technology & Data (DT&D) team and help us deliver effective project and programme assurance across the organisation. You'll coordinate assurance activities across our delivery portfolio, helping to coordinate reviews, stage gates and governance processes while using data and insight to identify trends, improve consistency and help teams deliver successfully with the right level of governance and support. Why this role matters As DT&D continues to evolve, we're looking for someone who can help modernise and improve our assurance approach, making it effective, scalable and proportionate. This is an opportunity to contribute to how assurance is delivered across a large and complex technology function, helping reduce unnecessary bureaucracy while ensuring teams have the support, governance and guidance they need to succeed. What you'll do * Support project and programme assurance activities across DT&D * Coordinate assurance reviews, stage gates, expert panels and governance activities * Prepare, collate and manage assurance evidence, documentation and reporting * Analyse assurance data, findings and trends to identify themes, risks and opportunities for improvement * Help maintain consistent, proportionate and effective assurance processes across the delivery portfolio * Work with assurance and delivery colleagues to support learning, continuous improvement and good practice * Contribute to the ongoing evolution of assurance standards, frameworks and approaches * Help communicate assurance outcomes and insights to stakeholders across DT&D What you'll bring We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you'll need to bring: * Experience supporting project, programme or portfolio assurance activities within a delivery environment * A good understanding of project delivery frameworks, governance processes and assurance principles * Strong planning, organisation and coordination skills, with the ability to manage multiple activities simultaneously * Experience working with assurance, project or portfolio data to identify themes, trends and areas for improvement * Strong communication and stakeholder management skills, with the ability to build effective working relationships across teams * A continuous improvement mindset and an interest in modernising assurance practices (such as how we embrace AI) We know some people may hesitate to apply if they don't meet every requirement. At Co-op, we're committed to building diverse and inclusive teams, so if you're excited about this role but your experience doesn't align perfectly, we still encourage you to apply. Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: * An annual bonus (based on personal and business performance) * 28 days holiday (rising to 32 with service) plus bank holidays * A pension with up to 10% employer contributions * Access to a subsidised onsite gym (at our Manchester HQ) * 30% discount on Co-op products and 10% off other brands * Stream - early access to a percentage of your pay as you earn it * Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice * 24/7 colleague support service * Training and support for your development and career progression * Cycle-to-work scheme A place you'll belong We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
Read more
Finance Business Partner - Category
Co-op Group - Manchester, Greater Manchester
£60,000 to £70,000 a year
HybridPermanentFull time
Finance Business Partner - Category £60,000 to £70,000 plus great benefits (Work Level 5) Manchester city centre - in this role you'll work in a hybrid way splitting your time between home and the office two days per week (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy). We're looking for a Finance Business Partner to join us in Manchester and play a key role in partnering our commercial buying teams. We'll look to you to understand and manage our commercial financials, challenging and supporting our commercial teams to unlock value and deliver against targets. What you'll do * Build and manage meaningful relationships with colleagues of all levels of seniority across our commercial buying teams * Support our commercial buying teams to deliver against targets by providing financial insight, context to variances, supporting supplier negotiations, minimising risks and maximising opportunities * Co-lead our Category Finance team and drive a culture of continuous improvement * Lead, coach and develop one Category Finance Manager and one Category Finance Analyst, supporting them in their development * Analyse performance and provide actionable insights and reports to colleagues up to Director-level What you'll bring We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you'll need to bring: * Experience in a Business Partner role * Experience working in a large-scale and complex commercial environment and managing relationships with multiple partners * Strong Microsoft Office skills (e.g. PowerPoint and Excel) * Good communication skills, with the ability to present complex financial information to non-finance audiences * Good relationship-building skills, with the ability to influence and challenge people inclusively Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: * An annual bonus (based on personal and business performance) * 28 days holiday (rising to 32 with service) plus bank holidays * A pension with up to 10% employer contributions * Private healthcare * 30% discount on Co-op products and 10% off other brands * Stream - early access to a percentage of your pay as you earn it * Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice * 24/7 colleague support service * Training and support for your development and career progression * Cycle-to-work scheme A place you'll belong We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.
Read more
Warehouse Operative - Back Shift
Co-op Group - Motherwell, North Lanarkshire
£13.34 to £17.36 a year
On-sitePermanentFull time
Warehouse Operative - Back Shift £13.34 - £17.36 hourly rate plus great benefits (£13.34/hr base rate plus £2.01/hr back shift allowance and £2.01/hr weekend shift allowance) 2pm - 10pm any 5 days over 7 including weekends Full time - 37.5 hours per week The Co-operative Retail Logistics, Newhouse CDC401 Edinburgh Road, Newhouse, ML1 5GH We're looking for Warehouse Operatives to work at our Newhouse depot. No experience is required, all training is provided and the role comes with a competitive salary and great benefits package. This is an active role where you'll work towards daily targets, so if you'd welcome the opportunity to get some exercise while you're on the clock, this could be the right job for you! What you'll do - Pick and pack stock for store orders across the warehouse (frozen, chilled, and ambient) using the appropriate manual handling equipment - Load and unload delivery vehicles with cages and pallets - Distribute products to the correct location in the warehouse - Work in a team to achieve key targets What you'll bring - The ability to comfortably perform manual tasks - Good communication skills - The ability to work as part of a team - The ability to work towards targets - Good organisational skills Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: - Competitive pay including additional shift allowances - Holidays starting from 30 days per year (including bank holidays) - 30% off Co-op branded products in our food stores - A pension with up to 10% employer contributions - Stream - a money management app that gives you access to a percentage of your pay as you earn it - Free employee assistance programme with extensive health, financial and wellbeing support - Access to credit unions for loans and savings, plus rental deposit loans and season ticket loans - Free eye tests every 2 years - On-site facilities including a subsidised canteen and free parking A place you'll belong We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op We welcome applications from veterans, reservists, and military families. We're proud to support meaningful careers, not just jobs, for those with Armed Forces experience and their partners. As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Read more
Sales Consultant
Co-op Group - Remote
£26,500 to £45,000 a year
RemotePermanentFull time
Sales Consultant - Legal Services £26,500 - £30,000 base salary, OTE £45,000 plus excellent benefits (Work Level 6B) Monday-Friday, 37.5 hours flexible between 9am and 9pm, with 3 evenings per week, and two in four Saturdays. Home based across England and Wales, travelling when required For this role you'll be required to start on 9th November 2026 We're looking for people with great customer service and communication skills to join us as Sales Consultants at Co-op Life Services. Working in our Estate Planning team, you'll help clients plan for the future and look after the people who matter most to them. You don't need a background in law to do this job, as we'll provide full training and ongoing development. Why this role matters Planning for later life can feel daunting, so it's important that clients have access to clear, straightforward advice when they need it most. In this role, you'll help people make informed decisions with confidence, making sure our clients receive the right support while delivering a caring and accessible experience that makes a real difference to them and their families. What you'll do - Attend video or phone-based appointments to discuss the benefits of later life legal services with clients - Work closely with clients to identify their different needs, providing information and solutions to best meet their requirements - Explain legal issues to clients in an understandable way, without legal jargon - Guide clients through their options, helping them make informed decisions on funeral plans in line with FCA regulations - Develop positive relationships with Co-op colleagues, working together to provide the best possible client journey - Perform to agreed targets to deliver outstanding client outcomes and commercial success - Travel for face-to-face client or company meetings when required What you'll bring We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you'll need to bring: - Previous experience of B2B or B2C consultative sales and supporting customers to make decisions - A full UK driving licence and access to your own vehicle - Confidence, empathy and understanding when speaking with potential clients - Active listening skills with the ability to adapt your communication style and engage a diverse range of clients through telephone, video, and face to face discussions - The ability to consult and influence while showing enthusiasm for our products and services - Excellent literacy and numeracy skills, with a high level of attention to detail and a commitment to delivering accurate work - The ability to achieve key targets and work towards deadlines - Good general IT skills, with the ability to quickly learn and adapt to new systems Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: - A pension with up to 10% employer contributions - An annual bonus scheme (dependent on personal and business performance.) - 28 days holiday plus bank holidays (rising to 32 in line with service) - 30% discount on Co-op products and 10% off other brands - Stream - early access to a percentage of your pay as you earn it - Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice - 24/7 colleague support service - Coaching, training and support such as study leave, to help you develop your skills and progress your career - Cycle-to-work scheme A place where you'll belong We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role. As part of the application process, you'll be asked to complete an online assessment, it will take you around 20 minutes to complete this.
Read more
CRM Campaign Executive
Co-op Group - City Of Manchester, Greater Manchester
HybridPermanentFull time
CRM Campaign Executive Up to £35,000 plus great benefits (Work Level 6B) Manchester city centre - in this role you'll work in a hybrid way splitting your time between home and the office two days per week, including Wednesdays as a key team collaboration day (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy). We're looking for a CRM Campaign Executive to join our CRM Membership Marketing team and help us deliver engaging, relevant communications that strengthen relationships with our member-owners. You'll support the delivery of our CRM campaign plan, helping to ensure members receive accurate, timely and personalised communications across a range of marketing campaigns. Working closely with colleagues across the business, you'll help create campaigns that improve member engagement, support retention and deliver value to both our members and our Co-op. Why this role matters As a CRM Campaign Executive, you'll gain hands-on experience across the full campaign lifecycle, from planning and copywriting through to testing, delivery and performance reporting. This role offers plenty of variety, exposure to different stakeholders across the business, and the chance to contribute ideas that help us continuously improve how we communicate with our members. What you'll do * Support the delivery of CRM campaigns from brief through to launch and reporting * Write clear, engaging copy for member communications across multiple channels * Create, build and coordinate email campaigns using CRM and email marketing platforms, managing activity from initial brief through to deployment * Carry out quality assurance checks to ensure campaigns are accurate and meet required standards * Develop and deliver A/B tests to improve campaign performance and customer engagement * Monitor campaign performance and share insights and recommendations with the wider team * Build strong working relationships with colleagues across multiple business areas, community teams, CRM specialists and external agency partners * Work closely with CRM Operations colleagues to brief audience selections, support campaign activation and ensure successful delivery through Salesforce Marketing Cloud * Support the team with campaign administration, meeting coordination, competitor reviews and other activities that help keep campaigns and projects running smoothly What you'll bring We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you'll need to bring: * Experience supporting marketing campaigns, ideally within a CRM, digital marketing or customer marketing environment * Experience writing compelling marketing copy, with the confidence to create customer-focused content for email and CRM campaigns independently * Great communication and relationship-building skills, with the confidence to work effectively with stakeholders across different teams and build collaborative working relationships * Excellent attention to detail and a commitment to delivering accurate, high-quality work * Good organisational skills and the ability to manage multiple priorities in a fast-paced environment * Confidence working with data, reporting and campaign performance metrics to identify opportunities for optimisation and improvement * A proactive approach to problem solving and identifying opportunities to improve campaigns Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: * An annual bonus (based on personal and business performance) * 28 days holiday (rising to 32 with service) plus bank holidays * A pension with up to 10% employer contributions * Access to a subsidised onsite gym (at our Manchester HQ) * 30% discount on Co-op products and 10% off other brands * Stream - early access to a percentage of your pay as you earn it * Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice * 24/7 colleague support service * Training and support for your development and career progression * Cycle-to-work scheme A place you'll belong We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion Please note that we may close applications for this role early. As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.
Read more
Change Delivery Manager
Co-op Group - Manchester, Greater Manchester
£60,000 to £60,000 a year
PermanentFull time
Change Delivery Manager Up to £60,000 plus excellent benefits (Work Level 5) Manchester City Centre, in this role you'll split your time between home and coming into the office at least twice a week (find out more at jobs.coop.co.uk/hybrid-working-policy) 12 month fixed-term contract We're looking for a Project Manager to join our Customer function, to lead and deliver change initiatives within our Food business. You'll bring people together to navigate complex change in a fast-paced retail environment, using your experience of retail or FMCG to drive meaningful improvements and turn ideas into actions. You'll lead a range of projects while identifying opportunities to improve the way we work, helping us deliver better outcomes for our customers, colleagues and communities. Why this role matters This role plays a key part in delivering change that improves customer experience, supports commercial performance and helps reduce inefficiency across our pricing, promotions, trade planning and events activity. You'll ensure change is successfully embedded into day-to-day operations, with the right controls, ownership and governance in place to create lasting impact. What you'll do - Partner with Trade Planning, Promotions, Pricing and Seasonal Planning teams to understand business requirements, identify opportunities and deliver meaningful change - Lead projects through the full change lifecycle, creating clear plans, milestones and delivery timelines - Assess the impact of change across teams, systems and processes, identifying dependencies and risks along the way - Build strong relationships with stakeholders across Commercial, Finance, Operations, Stores, Technology and Customer teams to drive alignment and delivery - Manage governance and decision-making forums, providing clear updates on progress, actions and outcomes - Help shape practical, compliant and cost-effective solutions that support both customer and commercial goals - Ensure change is successfully embedded into business-as-usual ways of working, with clear accountability and ownership in place - Gather feedback from stores and stakeholders to continuously improve how we deliver change and support colleagues What you'll bring - Experience delivering complex change and managing the full lifecycle of projects from planning through to implementation - Strong stakeholder management skills, with the ability to influence and challenge constructively at all levels - Experience working within food retail, with knowledge of pricing, promotions, trade planning or related commercial processes - Strong analytical and problem-solving skills, including the ability to interpret data and present clear recommendations - Excellent organisation, communication and attention to detail, with experience managing governance, risks and dependencies Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: - An annual bonus (based on personal and business performance) - 28 days holiday (rising to 32 with service) plus bank holidays - A pension with up to 10% employer contributions - Private healthcare - Access to a subsidised onsite gym (at our Manchester HQ) - Coaching and training to support your career development - Wagestream app - giving you access to a percentage of your pay as you earn A place you'll belong We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion
Read more
Project Manager
Co-op Group - Manchester, Greater Manchester
£60,000 to £60,000 a year
PermanentFull time
Project Manager Up to £60,000 plus excellent benefits (Work Level 5) Manchester City Centre, in this role you'll split your time between home and coming into the office at least twice a week (find out more at jobs.coop.co.uk/hybrid-working-policy) 12 month fixed-term contract We're looking for a Project Manager to join our Customer function, to lead and deliver change initiatives within our Food business. You'll bring people together to navigate complex change in a fast-paced retail environment, using your experience of retail or FMCG to drive meaningful improvements and turn ideas into actions. You'll lead a range of projects while identifying opportunities to improve the way we work, helping us deliver better outcomes for our customers, colleagues and communities. Why this role matters This role plays a key part in delivering change that improves customer experience, supports commercial performance and helps reduce inefficiency across our pricing, promotions, trade planning and events activity. You'll ensure change is successfully embedded into day-to-day operations, with the right controls, ownership and governance in place to create lasting impact. What you'll do - Partner with Trade Planning, Promotions, Pricing and Seasonal Planning teams to understand business requirements, identify opportunities and deliver meaningful change - Lead projects through the full change lifecycle, creating clear plans, milestones and delivery timelines - Assess the impact of change across teams, systems and processes, identifying dependencies and risks along the way - Build strong relationships with stakeholders across Commercial, Finance, Operations, Stores, Technology and Customer teams to drive alignment and delivery - Manage governance and decision-making forums, providing clear updates on progress, actions and outcomes - Help shape practical, compliant and cost-effective solutions that support both customer and commercial goals - Ensure change is successfully embedded into business-as-usual ways of working, with clear accountability and ownership in place - Gather feedback from stores and stakeholders to continuously improve how we deliver change and support colleagues What you'll bring - Experience delivering complex change and managing the full lifecycle of projects from planning through to implementation - Strong stakeholder management skills, with the ability to influence and challenge constructively at all levels - Experience working within food retail, with knowledge of pricing, promotions, trade planning or related commercial processes - Strong analytical and problem-solving skills, including the ability to interpret data and present clear recommendations - Excellent organisation, communication and attention to detail, with experience managing governance, risks and dependencies Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: - An annual bonus (based on personal and business performance) - 28 days holiday (rising to 32 with service) plus bank holidays - A pension with up to 10% employer contributions - Private healthcare - Access to a subsidised onsite gym (at our Manchester HQ) - Coaching and training to support your career development - Wagestream app - giving you access to a percentage of your pay as you earn A place you'll belong We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion
Read more
Delivery Manager
Co-op Group - Manchester, Greater Manchester
£60,000 to £60,000 a year
PermanentFull time
Project Manager Up to £60,000 plus excellent benefits (Work Level 5) Manchester City Centre, in this role you'll split your time between home and coming into the office at least twice a week (find out more at jobs.coop.co.uk/hybrid-working-policy) 12 month fixed-term contract We're looking for a Project Manager to join our Customer function, to lead and deliver change initiatives within our Food business. You'll bring people together to navigate complex change in a fast-paced retail environment, using your experience of retail or FMCG to drive meaningful improvements and turn ideas into actions. You'll lead a range of projects while identifying opportunities to improve the way we work, helping us deliver better outcomes for our customers, colleagues and communities. Why this role matters This role plays a key part in delivering change that improves customer experience, supports commercial performance and helps reduce inefficiency across our pricing, promotions, trade planning and events activity. You'll ensure change is successfully embedded into day-to-day operations, with the right controls, ownership and governance in place to create lasting impact. What you'll do - Partner with Trade Planning, Promotions, Pricing and Seasonal Planning teams to understand business requirements, identify opportunities and deliver meaningful change - Lead projects through the full change lifecycle, creating clear plans, milestones and delivery timelines - Assess the impact of change across teams, systems and processes, identifying dependencies and risks along the way - Build strong relationships with stakeholders across Commercial, Finance, Operations, Stores, Technology and Customer teams to drive alignment and delivery - Manage governance and decision-making forums, providing clear updates on progress, actions and outcomes - Help shape practical, compliant and cost-effective solutions that support both customer and commercial goals - Ensure change is successfully embedded into business-as-usual ways of working, with clear accountability and ownership in place - Gather feedback from stores and stakeholders to continuously improve how we deliver change and support colleagues What you'll bring - Experience delivering complex change and managing the full lifecycle of projects from planning through to implementation - Strong stakeholder management skills, with the ability to influence and challenge constructively at all levels - Experience working within food retail, with knowledge of pricing, promotions, trade planning or related commercial processes - Strong analytical and problem-solving skills, including the ability to interpret data and present clear recommendations - Excellent organisation, communication and attention to detail, with experience managing governance, risks and dependencies Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: - An annual bonus (based on personal and business performance) - 28 days holiday (rising to 32 with service) plus bank holidays - A pension with up to 10% employer contributions - Private healthcare - Access to a subsidised onsite gym (at our Manchester HQ) - Coaching and training to support your career development - Stream app - giving you access to a percentage of your pay as you earn A place you'll belong We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion
Read more
Call Service Representative
Co-op Group - Sheffield, South Yorkshire
£25,430 to £25,430 a year
PermanentFull time
Call Service Representative £25,430 plus great benefits (Work Level 6C) Monday to Friday (37.5 hours) between 9:00am and 5:00pm, with a minimum of 3 weekday evening shifts between 11:15am and 7:15pm (plus one in three Saturdays) Bristol or Sheffield - You'll complete your training for the first few months at one of our offices, then you'll have some flexibility for hybrid working in line with our hybrid working policy We're looking for Call Service Representatives to join our expanding Estate Planning Advisory team during an exciting period of significant growth. As a business, we're passionate about developing our colleagues. So, whether you're starting a career in Law or simply have a passion for great customer service, we can give you the skills, experience, and opportunities to help you develop and shape your Co‑op career. You'll also have the chance to grow your legal knowledge, with plenty of career paths into consultancy and management. Why this job matters In this role, you'll take inbound calls and make outbound calls to potential customers who are enquiring about our services. You'll be the first point of contact for many of our clients, so we'll look to you to approach each call with empathy and professionalism - providing a service we can be proud of. The work you do will make a real difference in building more value for our customers and member‑owners. What you'll do * Take in-bound calls and make outbound calls to potential customers who have enquired about our services * Accurately document customer queries and details, updating records on our system * Explain our services to clients in a clear and understandable way * Offer different solutions to customers based on their individual needs * Complete a variety of ad-hoc tasks to support the team * Connect with local community groups to see how we can support them through our free advice information clinics * Conduct research to identify new local community groups suitable to host our free advice information clinics What you'll bring We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you'll need to bring: * Experience within a customer facing role * The ability to work towards performance & productivity targets * Great communication skills, both written and over the phone * Good general IT skills, you're comfortable using programmes in the Microsoft Office suite such as Word, Excel, Outlook * The flexibility to adapt to change in a fast-paced environment Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: - An annual incentive scheme (based on personal and business performance) - 30% off Co-op branded products - 28 days holiday (rising to 32 with service) plus bank holidays - A pension with up to 10% employer contributions - Discounted gym membership - Coaching and training to support your career development - Grocery Aid - 24/7 access to a range of emotional, financial, and practical support services for you and your family - No later than 6:15pm finish on Fridays A place you'll belong We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
Read more