Senior Analytics Engineer
Lloyds Banking Group - London, London
£84,051 to £95,000 a year
HybridPermanentFull time
JOB TITLE: Senior Analytics Engineer SALARY: £84,051 - £95,000 LOCATION: London HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. What you'll be doing… We're looking for a Senior Analytics Engineer to join Curve's central data team, helping to build a robust and scalable analytics platform that transforms raw data into trusted, analytics-ready data products. You'll lead the design and development of production-grade ELT pipelines using dbt and BigQuery, own the modelling of complex and business-critical datasets across areas such as payments, credit and growth, and drive best practices in data modelling, testing, CI/CD and performance optimisation. Working closely with Data Engineering, BI Engineering and business stakeholders, you'll help ensure data is accessible, reliable and cost-efficient, while mentoring other analytics engineers and shaping the standards that support a high-performing data function. Why Join us? If you think all banks are the same, you're wrong. We're a pioneering, fast-changing business that's shaping finance as a force for good. If you're after a role where you can have an impact and do the best work of your career, you've just found it What we're looking for? 5+ years' experience in analytics engineering, data engineering or a related discipline Deep hands-on expertise using dbt as a primary transformation tool Expert-level SQL skills and experience modelling large-scale datasets in a cloud data warehouse Strong experience with BigQuery, including incremental models, partitioning and cost optimisation Experience designing and owning complex data models from requirements through to production Proven ability to establish and maintain engineering standards, testing strategies and CI/CD practices Experience implementing data quality controls, monitoring and automated testing Strong understanding of software engineering principles including Git, version control and modular development Ability to work directly with business stakeholders and translate requirements into scalable data solutions Experience mentoring, coaching or supporting the development of other analytics engineers Knowledge of orchestration tools such as Airflow or Composer Familiarity with cloud platforms, particularly Google Cloud Platform (GCP) And it would be great if you had any of the following... Experience with real-time or streaming data pipelines Knowledge of infrastructure as code tools such as Terraform Experience working with Kubernetes or container orchestration platforms Experience within Fintech, Financial Services, Payments or Retail Banking Previous experience supporting or mentoring junior team members Exposure to Looker or similar BI reporting platforms This is a place for you… Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We are committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role and have a disability, long-term health or neurodivergent condition, through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers - just let us know what you need. We also offer a wide-ranging benefits package, which includes… A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you'll learn and thrive? Apply today and find out more.
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Infrastructure Specialist - Network Development
Lloyds Banking Group - Manchester, Greater Manchester
£36,224 to £36,224 a year
PermanentFull time
JOB TITLE: Infrastructure Specialist - Network Development SALARY: £36,224 LOCATION(S): Manchester or Leeds HOURS: Full-time, 35 hours WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. What you'll be doing: Kick-start your career in technology as an Infrastructure Specialist within our Network Development team. You'll help support and enhance the network platforms that enable services for millions of customers, while gaining hands-on experience in network engineering, automation, and infrastructure-as-code. Working alongside experienced engineers, you'll develop valuable technical skills, contribute to the evolution of scalable and resilient network capabilities, and play a role in modernising how we deliver network services. This is an excellent opportunity for someone at the start of their IT career who is eager to learn, solve technical challenges, and grow with one of the UK's leading organisations. In this role, you'll: Support Developing Network Services Skills - research industry trends for innovative new solutions to problems within the platform. Enabling teams to move faster, more accurately and with assurance in our platform offering to customers Monitor & Improve - work closely with engineering and operations teams to identify issues, analyse trends, and support troubleshooting across our network platforms, gaining hands-on experience with real-world infrastructure challenges Grow & Learn - learn from expert engineers in a supportive environment, building practical skills in network engineering, automation, and modern infrastructure practices. We'll support you in developing a deep technical foundation. Which you'll apply to everyday problems in a large enterprise network Contribute to Platform Development - play an active role in enhancing our network capabilities by supporting automation initiatives, improving platform performance, and contributing to the ongoing evolution of how we design and deliver network services. Why join us? We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. What we're looking for? A passion for technology and a genuine curiosity to learn and develop An interest in networking, automation, and modern engineering practices Basic awareness of APIs, scripting, private cloud technologies, or related tools Strong analytical and problem-solving skills, with confidence working with data A collaborative approach and an eagerness to understand how systems and technologies integrate An interest in emerging technologies, including AI and observability, with the ability to work within enterprise standards and controls. And any experience of these would be great: Exposure to technology, networking, infrastructure, or IT through education, work experience, or personal projects An understanding of how systems, applications, and digital services work together Confidence using data and technology to identify and solve problems Awareness of software, infrastructure, or engineering lifecycles Ability to work collaboratively and adapt to changing priorities A proactive approach to learning new technologies and improving ways of working. We know that great talent comes from many backgrounds. We recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 24 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies. Ready for a career where you'll learn and thrive? Apply today and find out more. Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.
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Service Designer - 12 Month FTC
Lloyds Banking Group - Edinburgh, Edinburgh
HybridContractFull time
JOB TITLE: Service Designer - 12 Month FTC SALARY: £61,344 - £68,160 LOCATION: Edinburgh HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. What you'll be doing We're looking for someone to help create seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. It'll be your role to: Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope. Shape strategic initiatives ensuring we are led by colleague, customer and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed. Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Take ownership for your own development. Collaborate closely with other designers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Why join us? From building a truly sustainable business to creating a place where people love to work, we're looking for colleagues who are up for the challenge, who love to push boundaries and can make change happen. Sound like you? What we're looking for? We're looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. You'll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. You'll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Additionally you'll have strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods. We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you'll learn and thrive? Apply today and find out more.
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Lloyds Banking Group Customer Support - Banbury
Lloyds Banking Group - Banbury, Oxfordshire
£26,200 to £26,200 a year
PermanentFull time
JOB TITLE: Customer Support LOCATION(S): Banbury Working across our Lloyds and Halifax branches within a reasonable distance. HOURS: 35 hours a week, including Saturdays WORKING PATTERN: Full-time SALARY: £26,200 increasing to £26,950 after 6 months What you'll be doing You'll start your journey in one of our branches, providing face‑to‑face support to customers. While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments - offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You'll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You'll also recognise opportunities to connect customers with the right products and services. We don't expect you to know everything about banking - we'll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media. What we're looking for A minimum of 12 months customer service experience. A people person - You'll be honest and genuine, caring about helping people with their finances (no previous financial services experience required). The ability to quickly build relationships to give customers a fantastic experience. The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing. The commitment to deliver on your promises and going above and beyond for your customer. A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met. Grow Your Career with Our Skill Progression Framework At Lloyds Banking Group, we don't just offer jobs - we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles. This is a place for you Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Private medical benefit with BUPA Share schemes Benefits you can adapt to your lifestyle, such as discounted shopping 22 days' holiday (increases over time), with bank holidays on top - pro rated for part time roles A range of wellbeing initiatives and generous parental leave policies Salaries are reviewed annually on 1 April as part of our annual pay review We'll also provide you with a full uniform, so you'll always feel prepared and won't need to think about what to wear for work each day. We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. Like what you hear? Join us! Apply today and find out more. Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.
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Software Engineer
Lloyds Banking Group - Manchester, Greater Manchester
£36,224 to £36,224 a year
PermanentFull time
JOB TITLE: Software Engineer SALARY: £36,224 LOCATION(S): Manchester or Leeds HOURS: Full-time, 35 hours WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. What you'll be doing: Kick-start your career in technology as a Software Engineer within our Network Development team. You'll help support and enhance the network platforms that enable services for millions of customers, while gaining hands-on experience in network engineering, automation, and infrastructure-as-code. Working alongside experienced engineers, you'll develop valuable technical skills, contribute to the evolution of scalable and resilient network capabilities, and play a role in modernising how we deliver network services. This is an excellent opportunity for someone at the start of their IT career who is eager to learn, solve technical challenges, and grow with one of the UK's leading organisations. In this role, you'll: Support Developing Network Services Skills - research industry trends for innovative new solutions to problems within the platform. Enabling teams to move faster, more accurately and with assurance in our platform offering to customers Monitor & Improve - work closely with engineering and operations teams to identify issues, analyse trends, and support troubleshooting across our network platforms, gaining hands-on experience with real-world infrastructure challenges Grow & Learn - learn from expert engineers in a supportive environment, building practical skills in network engineering, automation, and modern infrastructure practices. We'll support you in developing a deep technical foundation. Which you'll apply to everyday problems in a large enterprise network Contribute to Platform Development - play an active role in enhancing our network capabilities by supporting automation initiatives, improving platform performance, and contributing to the ongoing evolution of how we design and deliver network services. Why join us? We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. What we're looking for? A passion for technology and a genuine curiosity to learn and develop An interest in networking, automation, and modern engineering practices Basic awareness of APIs, scripting, private cloud technologies, or related tools Strong analytical and problem-solving skills, with confidence working with data A collaborative approach and an eagerness to understand how systems and technologies integrate An interest in emerging technologies, including AI and observability, with the ability to work within enterprise standards and controls. And any experience of these would be great: Exposure to technology, networking, infrastructure, or IT through education, work experience, or personal projects An understanding of how systems, applications, and digital services work together Confidence using data and technology to identify and solve problems Awareness of software, infrastructure, or engineering lifecycles Ability to work collaboratively and adapt to changing priorities A proactive approach to learning new technologies and improving ways of working. We know that great talent comes from many backgrounds. We recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 24 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies. Ready for a career where you'll learn and thrive? Apply today and find out more. Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.
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Lloyds Banking Group Customer Support - Hereford
Lloyds Banking Group - Hereford, Herefordshire
£20,960 to £20,960 a year
PermanentFull time
JOB TITLE: Customer Support LOCATION(S): Hereford - Working across our Lloyds and Halifax branches within a reasonable distance. HOURS: 28 hours a week, including Saturdays WORKING PATTERN: Part-time SALARY: £20,960 increasing to £21,560 after 6 months What you'll be doing You'll start your journey in one of our branches, providing face‑to‑face support to customers. While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments - offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You'll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You'll also recognise opportunities to connect customers with the right products and services. We don't expect you to know everything about banking - we'll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media. What we're looking for A minimum of 12 months customer service experience. A people person - You'll be honest and genuine, caring about helping people with their finances (no previous financial services experience required) The ability to quickly build relationships to give customers a fantastic experience. The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing. The commitment to deliver on your promises and going above and beyond for your customer. A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met. Grow Your Career with Our Skill Progression Framework At Lloyds Banking Group, we don't just offer jobs - we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles. This is a place for you Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Private medical benefit with BUPA Share schemes Benefits you can adapt to your lifestyle, such as discounted shopping 22 days' holiday (increases over time), with bank holidays on top - pro rated for part time roles A range of wellbeing initiatives and generous parental leave policies Salaries are reviewed annually on 1 April as part of our annual pay review We'll also provide you with a full uniform, so you'll always feel prepared and won't need to think about what to wear for work each day. We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. Like what you hear? Join us! Apply today and find out more.
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Enterprise Infrastructure Lead
Lloyds Banking Group - London, London
£107,304 to £126,240 a year
HybridPermanentFull time
JOB TITLE: Enterprise Infrastructure Lead SALARY: £107,304 - £126,240 LOCATION(S): London HOURS: Full-time - 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our London office. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. About this opportunity This is a senior engineering and delivery leadership role focused on the Unisys mainframe environments supporting some of Lloyds Banking Group's most important banking services. You'll join the Enterprise Lab within Core Infrastructure, reporting to the Engineering Lead. You'll lead the engineering teams responsible for building, running, protecting and modernising our Unisys infrastructure. These are mission-critical environments that process high-value customer transactions and must operate securely, reliably and resiliently within a highly regulated organisation. The role therefore requires more than general infrastructure leadership. We're looking for someone who understands the distinctive operational, engineering and lifecycle challenges associated with mainframe platforms and the specialist teams that support them. We're looking for someone to lead, inspire and develop a team of infrastructure engineers. You'll drive a strategic effort to improve the agility, pace of operations and cost, of our Lab for LBG. The services you'll help lead, develop, and operate are at the core of our infrastructure and require high quality while moving fast to keep up with our customers' needs. This is an exciting time to join the team! What you'll be doing Lead, inspire and develop multidisciplinary engineering teams responsible for Lloyds Banking Group's mainframe infrastructure and associated runtime services. Own the technical integrity, availability, resilience, recoverability and security of the Unisys platforms within your scope. Maintain effective oversight of production service performance, operational risks, vulnerabilities, capacity, software currency, hardware lifecycle and technical debt. Lead complex infrastructure change, including hardware refreshes, software upgrades, resilience improvements, security remediation, service transitions and platform decommissioning. Ensure changes are appropriately designed, tested, risk-assessed and governed, with robust implementation, recovery and stakeholder-communication plans. Act as a senior escalation point during major incidents, bringing together engineering teams, application owners, service management, suppliers and senior stakeholders to restore service and address root causes. Strengthen incident, problem and change-management practices, ensuring that learning is converted into preventative action, improved automation, stronger controls and more resilient services. Work closely with Unisys and other strategic technology suppliers, providing effective oversight of service performance, technical support, commercial commitments, risks and improvement plans. Drive automation and operational simplification across platform engineering activity. Build sustainable engineering capability through coaching, mentoring, succession planning, knowledge capture and structured development pathways for engineers. Why join us? We're transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey. What we're looking for We're looking for an experienced engineering or technology leader with a solid understanding of mainframe environments and the operational disciplines required to run business-critical services. You'll bring experience in the following areas: Leading infrastructure, platform or service-delivery teams responsible for mainframe environments. Developing specialist engineering teams, addressing key-person dependencies and creating credible succession and skills-transition plans. Leading major incident recovery, root-cause investigation, problem management and preventative improvement activity. Operating mission-critical, high-availability platforms within financial services or another highly regulated industry. Ownership of platform strategy, lifecycle management and technical roadmaps Managing technology suppliers, support partners, service levels, escalations and commercial commitments. Any experience of these would be particularly valuable Unisys ClearPath environments. Hardware refreshes, operating-system upgrades, platform migrations or data-centre change. Disaster recovery, cyber recovery, resilience testing and recovery assurance for critical mainframe services. Core banking, mortgages, payments or other high-volume transactional services. Automation, monitoring and observability within enterprise mainframe environments. We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for you Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you'll learn and thrive? Apply today and find out more.
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Senior Manager, Customer Conduct & Product Governance
Lloyds Banking Group - Halifax, West Yorkshire
£85,493 to £100,580 a year
HybridPermanentFull time
JOB TITLE: Senior Manager, Customer Conduct & Product Governance SALARY: £85,493 - £100,580 LOCATION(S): Edinburgh, Leeds, Halifax, Birmingham, Bristol HOURS: Full time WORKING PATTERN: Our work style is hybrid, which involves spending a minimum of two days per week, or 40% of our time at one of our Risk Hubs. About this opportunity: This is a unique opportunity to shape how millions of customers interact with their finances, and to help set the bar for good customer outcomes at a pivotal time in the Group's strategic transformation. The Customer and Product Policy team sets the guardrails for product design, servicing, monitoring and withdrawal, and is responsible for the customer policy guidance that supports good outcomes across the Group. We're seeking a Senior Manager in Customer and Product Policy to lead colleagues across the Group in translating regulatory requirements into clear, practical policy guardrails. The role will lead the design and embedding of product governance and fair value assessment tooling, provide expert guidance on product and customer policy interpretation, and drive a consistent, evidence-led approach to product lifecycle governance, conduct risk reporting and customer outcomes. Key accountabilities: Provide specialist advice on Customer Conduct policy interpretation, including Consumer Duty, product governance and customer fair value requirements. Lead the design and embedding of product governance and fair value assessment tooling, ensuring the approach supports effective product lifecycle governance, clear policy compliance, robust MI and senior decision-making. Draft, maintain and support the roll-out of the Customer Conduct Policy and guidance, ensuring requirements are clear, practical and aligned to regulatory expectations. Advocate for customers by providing concise, commercially sensitive advice that supports compliant, customer-focused solutions. Lead monitoring and oversight of the customer conduct risk profile through the analysis of conduct and Product Governance MI, thematic reviews, governance reporting and board reporting. Provide independent oversight and challenge of 1LoD activities, including the identification, assessment, escalation and reporting of emerging conduct risks, customer outcome risks, Product Governance issues, policy implementation, management information and remediation plans. Interpret new and existing regulatory requirements accurately, anticipating the impact for product lifecycle governance, customer outcomes, controls and Group-wide policy standards. Provide constructive, business-focused challenge to Group projects and product areas, helping senior collaborators operate the Policy requirements effectively and proportionately. Lead and coach Risk Specialist Managers and Assistant Managers, creating clarity on priorities and supporting delivery at pace. Use insight, data and documentary evidence to support senior decision-making and demonstrate how customer and product risks are being handled. What you'll need: Expertise in banking conduct regulation and policy requirements, including Consumer Duty, product governance, product lifecycle governance, customer fair value and associated customer outcome expectations. At least ten years' relevant experience in financial services, including at least five years in customer conduct, or product governance roles. At least five years' experience in a second-line risk or compliance role, providing independent oversight and effective challenge of first-line activity. Strong drafting skills, with experience preparing clear, concise reports, policies or guidance for senior audiences. Excellent collaborator management skills, with experience bringing colleagues on the journey and supporting compliant, practical outcomes. Ability to interpret complex regulatory requirements and translate them into language that is easy to understand and apply. At least three years' line management experience, leading and coaching colleagues, strong delivery standards. Confidence using evidence, insight, MI and data to support advice, challenge, governance reporting and senior decision-making. And any experience of these would be really useful: Experience applying Consumer Duty or equivalent customer conduct requirements in insurance. Experience preparing or using conduct and product governance MI to monitor risk, identify themes and influence senior decision-making. Experience using data analysis to draw insights from a variety of sources. Experience of leading change in a function or embedding new tooling, standards or ways of working. Experience of working with product teams, risk teams or senior governance forums on customer outcome, product governance, fair value, risk appetite or control environment matters. About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey!
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Assistant Manager CIB Compliance Advisory
Lloyds Banking Group - London, London
£44,901 to £58,970 a year
HybridPermanentFull time
JOB TITLE: Assistant Manager CIB Compliance Advisory LOCATION(S): London, Bristol and Edinburgh SALARY: £44,901 - £58,970 (dependant on location) HOURS: Full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in one of our Risk Hubs. We're on an exciting journey and there couldn't be a better time to join us! We have revamped Conduct and Compliance Risk management - making sure we as an organisation, and our colleagues, are doing the right thing - and empowering our colleagues to take end-to-end accountability for the risks that they face. We have changed how we do risk management to deliver great customer outcomes by creating a team of Risk Specialists. Our Risk Specialists will provide specialist risk leadership, advice, challenge, and oversight to a wide range of stakeholders across the business. Start your risk career with purpose. Join our journey and help us make a difference to more than 26 million customers! About this opportunity We are looking for an ambitious and motivated Compliance Advisor to join the Corporate & Institutional Banking (CIB) Conduct & Compliance team. This role offers the opportunity to build broad advisory experience across wholesale banking products, clients and regulatory matters while supporting effective business decision-making and good customer and market outcomes. You will support the CIB Conduct & Compliance centre of excellence by providing timely, practical and risk-based advice, constructive challenge and oversight to business and risk stakeholders. You will help assess the effectiveness of the risk and control environment, identify emerging themes and ensure relevant regulatory requirements and internal policies are understood and applied proportionately across CIB. You will develop a detailed understanding of CIB businesses, products and clients, and apply the Conduct & Compliance Risk Management Framework to support sound judgement, clear governance and effective management of regulatory risk. Key responsibilities: Produce, manage and interpret management information (MI) relating to risk appetite, compliance indicators, incidents, breaches, issues and actions; synthesise information from multiple sources into clear compliance themes, insights and recommendations for senior stakeholders and governance committees. Support in the provision of day-to-day Conduct & Compliance advice and constructive challenge to CIB businesses on new and existing products, client propositions, transactions, processes and change initiatives. Research and respond to Conduct & Compliance queries, applying relevant regulations, regulatory guidance and internal policy. Support risk-based oversight and assurance activity, including thematic reviews, policy implementation, risk assessments and evaluation of the design and effectiveness of key controls. Assisting in the management of actions on Conduct & Compliance Risk incidents and breaches following Risk & Control Self-Assessment (RCSA). Why join us? We're transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey. What you'll need: Experience in a Compliance Advisory role in the Financial Services Industry is desirable. A self starter with natural curiosity and desire to learn and take ownership for developing your skills and capabilities. Organisation, planning and co-ordination skills to manage your workload and deliver team objectives. Keen problem-solving skills and a good ability to absorb different sources of information, so you can make relevant conclusions and recommendations to the business. Relationship building and collaboration skills to work with others and meet shared objectives. Awareness of regulatory topics of significance would be helpful, such as (but not limited to) Artificial Intelligence and Generative AI, Ring Fencing requirements, Conflicts of Interest, Market Abuse, Payments and Consumer Duty. Experience in supporting the delivery of a risk oversight plan would also be helpful. We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for you We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We also offer a wide-ranging benefits package, which includes: * A generous pension contribution of up to 15% * An annual performance-related bonus * Share schemes including free shares * Benefits you can adapt to your lifestyle, such as discounted shopping * 28 days' holiday, with bank holidays on top * A range of wellbeing initiatives and generous parental leave policies Ready to do the best work of your career? Apply today!
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Manager - CONC Compliance
Lloyds Banking Group - Leeds, West Yorkshire
£67,023 to £74,470 a year
HybridPermanentFull time
JOB TITLE: Manager - CONC Compliance SALARY: £67,023 - £74,470 LOCATION(S): Leeds, Birmingham, Bristol, Cardiff, Chester, Edinburgh, Halifax HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity We're on an exciting journey and there couldn't be a better time to join us. We've put in place a fresh operating model for non-financial risk management across the Group, empowering our people to take end-to-end accountability for managing the risks that they face. This means we've changed how we do risk management, providing support aligned to our risk and control owners to deliver great customer outcomes. We're looking for a Manager in the Unsecured Lending Conduct & Compliance Team to support the Group in adhering with all core regulatory requirements relating to CONC and the Consumer Duty. Not only will you bring significant compliance experience, but we're looking for someone innovative and transformational who loves proactively working with business executives to develop new opportunities to better meet customers' needs. You'll provide insightful, high-quality analysis and evaluation of the Conduct & Compliance Risk and control environment in alignment with the Group's Enterprise Risk Management Framework. Key Responsibilities: Work with Risk and Control owner teams to provide Conduct & Compliance Risk support and help deliver against aligned customer, business and strategic outcomes. Analyse and assess the Conduct & Compliance Risk and control environment using a wide range of sources to support the design and implementation of risk policies and appetite. Organise and prepare supporting documentation, while also gathering and summarising data and information, to enable the ongoing monitoring and reporting of the Group's exposure relative to risk appetite. Assist with the identification and development of key risk indicators and key performance indicators to enable appropriate monitoring of appetite and policy. Assist with the development and implementation of effective, ongoing data-led Conduct & Compliance Risk control objectives to meet the needs of risk and control owners, control specialist teams, Audit and external regulators. Support control owners and specialists to implement control measures that are designed to achieve the control objectives. Support the delivery of a risk and control oversight plan to assess compliance of relevant laws, regulations, industry standards and/or established controls. Assist in the management of actions on Conduct & Compliance Risk events and breaches following Risk & Control Self-Assessment. Why join us? We're transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey. What you'll need - 3 to 5 years' experience of: Technical Knowledge - A strong record as a technical expert in CONC and Consumer Duty compliance. Compliance Frameworks - A good understanding of the latest Compliance frameworks and technology being used across financial and non-financial services. Good knowledge of relevant laws, regulation, industry standards and established best practice in technical discipline. Data & Analytics - Ability to understand and assimilate different sources of data and complex information to support with effective problem solving that leads to relevant conclusions and recommendations. Leverage strong analytical skills to assess Conduct & Compliance control environment effectiveness using a wide range of information and sources to identify potential impacts on the business. Reporting - Experience in leading the production of timely and accurate reporting to support the monitoring of risk policies and appetite. Able to develop and deliver a risk and control oversight plan to assess compliance with relevant laws, regulations, industry standards and/or established controls, reporting findings and deviations using concise and clear communications, managing escalations appropriately. Policy - Experience of developing and owning group-level policy and setting risk-appetite, with expertise in continuous monitoring and reporting on group exposure. Advisory - Able to demonstrate depth to confidently provide challenge and advice to the business. We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for you Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!
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