Reception/ Administrator
Bupa - Milton Keynes, Buckinghamshire
PermanentFull time
Job Description: Reception / Administrator Bupa Health Centre, Milton Keynes (Blackberry Court, Walnut Tree, MK7 7PB) Permanent £27,900 per annum Full Time 40 hours per week This role requires flexibility to work until 8pm at least once per week and Saturdays on a rolling rota basis. Rotas are planned several months in advance to support work-life balance. We make health happen At Bupa, our purpose is simple, helping people live longer, healthier, happier lives and making a better world. As a Reception and Administrator at our Milton Keynes Health Centre, you'll be the face of Bupa, providing a warm welcome and outstanding support to every customer who visits the clinic. You'll play a vital role in ensuring the smooth day to day operation of the centre, delivering exceptional customer service while providing efficient administrative support to our clinical teams. This is a fast-paced and varied role where no two days are the same. You'll manage reception duties, coordinate appointments, support customer journeys from arrival through to departure, handle administration tasks and help ensure the highest standards of service are maintained throughout the centre. If you're highly organised, customer-focused and thrive in a busy environment, we'd love to hear from you. You'll help us make health happen by: Greeting and welcoming customers, ensuring they receive a professional and positive experience throughout their visit. Managing customer enquiries via telephone, email and in person, providing timely and accurate information. Supporting the booking, amendment and rescheduling of appointments using internal systems. Preparing customer documentation, appointment packs and consent forms where required. Processing payments, invoices, credit notes and other financial administration accurately. Managing customer records and ensuring information is maintained to a high standard. Supporting the administration of customer reports and results within agreed service levels. Monitoring stock levels and ordering supplies when needed. Working closely with clinical and operational colleagues to ensure outstanding customer service is delivered at every stage of the customer journey. Supporting operational compliance, quality standards, clinical governance requirements and audit activity. Key Skills / Qualifications needed for this role: Previous administrative experience, ideally within a healthcare, medical or customer-focused environment. Strong customer service experience with a genuine passion for helping people. Excellent verbal and written communication skills. Strong organisational and time management abilities, with the capability to prioritise workload effectively. Good IT skills, including experience using Microsoft Office applications. Ability to work collaboratively within a team environment. Flexible and adaptable approach to changing priorities. GCSE level education or equivalent. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical, to financial, social and environmental wellbeing. Joining Bupa in this role, you'll receive: 25 days holiday, increasing through length of service, with the option to buy and sell leave. Bupa health insurance as a benefit in kind. Enhanced pension plan and life insurance. Access to our wellbeing and employee support programmes. A supportive team environment with opportunities to learn and develop. Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose: helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all our people to ”Be You at Bupa”. We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. As a Disability Confident employer, we offer a guaranteed interview to every disabled applicant who meets the minimum criteria for the role. We'll make sure you're treated fairly and offer reasonable adjustments as part of our recruitment process to anyone who needs them. Time Type: Full time Job Area: Administration Locations: Clinics - Milton Keynes
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Pharmacy Technician
Bupa - London, England
PermanentFull time
Job Description: Pharmacy Technician Cromwell Hospital, 164-178 Cromwell Road, Kensington SW5 0TU Permanent Salary: Competitive Full time: 37.5hrs per week We make health happen The Cromwell Hospital, our flagship private hospital in West London, delivers world-class inpatient and outpatient care. With 180 beds, 6 theatres, advanced intensive care units, paediatrics, diagnostics, physiotherapy, and private GP services - it's a centre of excellence for complex care and innovation. At Bupa, we're proud to offer access to our state-of-the-art Clinical Training Academy in Staines - a cutting-edge space for immersive learning, innovation and growth. With advanced simulation labs, XR and VR tech, and digital training environments, it's where we're shaping the future of healthcare The pharmacy service is open on Monday to Friday from 8.30am to 8pm and Saturday from 08:30am to 2.30pm. You'll help us make health happen by: A key member of the Pharmacy Team you will assist in the provision of a comprehensive pharmacy service which consistently meets the needs of all service users. You will contribute to the efficient day to day running of the dispensary, working under the supervision of a Senior Pharmacy Technician and receiving Pharmacist support. Responsibilities include dispensing and checking, patient counselling, stock management, assisting training of staff and ensuring dispensary duties are completed. All processes must be in line with legislation: CQC, Home Office, GPh.C, and MHRA and CH SOP standards. This role will be flexible between the pharmacy locations to ensure that a consistent high quality, effective and safe service is delivered to all our customers. Shifts will be rostered weekly to cover the current opening hours of pharmacy of 8:30am to 8pm with Saturday shifts to be covered 8:30-14:00 with subject to change if opening hours extended. Price and dispense out-patient prescriptions in accordance with the law and hospital procedures and to ensure that the appropriate checking procedures are adhered to at all times. Participate in patient counselling and department counter service as appropriate. Sell ‘Pharmacy only' and GSL medicines to patients, using appropriate questioning to ensure that the medicines are being used appropriately, under the direct supervision of a Pharmacist in accordance with the Royal Pharmaceutical Society guidelines for licensed retail pharmacies. Ensure that prescription documentation is maintained and stored appropriately in accordance with the law. Ensure that all charges are posted appropriately in order to assist in the delivery of the hospital's business goals. Participate in the stock distribution function of the technician team. To liaise with ward and department managers to ensure that ward stocks are kept at suitable levels, to ensure drugs are stored correctly, ensure stock rotation and expiry date checking. To ensure the efficient functioning of Pyxis on designated wards as appropriate. Key Skills / Qualifications needed for this role: Registered Pharmacy Technician with the GPhC. NVQ LEVEL 3 Pharmacy services or B/Tec Pharmaceutical sciences Experience of working in a hospital pharmacy Benefits Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Theatre Practitioner you'll be eligible for: Payment of professional registration fees Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell. Plus Bank Holidays Enhanced pension and life insurance Support with travel costs via a season ticket loan or cycle2work Discounted access to online gym sessions Annual Health Services Bonus Scheme Bupa health insurance as a benefit in kind Option to join dental insurance scheme at a discounted rate Access to our Digital GP platform on you mobile Emotional wellbeing support Access to family mental health line Financial wellbeing channels Support for carers Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately If you require information regarding this role in an alternative format, please email: careers@bupa.com Time Type: Full time Job Area: Clinical Services Locations: Cromwell Hospital London
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Assistant Chef
Bupa - Tadworth, England
PermanentFull time
Job Description: Assistant Chef Tadworth Grove Care Home - The Avenue, Tadworth, Surrey, KT20 5AT CQC rating: GOOD Carehome.co.uk rating: 9.9/10 Salary: £14.09 - £15.59 per hour depending on experience Permanent contract 33 hours each week with alternate weekends Shift pattern: 7am - 6pm Welcome bonus: £1000** We make health happen Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives. Our fantastic Kitchen Team are the magic behind each delicious dish we serve our guests. They are passionate about all things food and take great pride in each dish they prepare. We are looking for an equally passionate Assistant Chef to join the team and help deliver an excellent dining experience for our residents. You'll help us make health happen by: Using your passion for cooking and fresh ingredients to create varied and nutritional menus in line with dietary needs and preferences of our residents Putting forward ideas to deliver an excellent dining experience, helping our residents to feel at home Training and managing the kitchen team in prepping, cooking and serving of food Adhering to COSHH and HACCP guidelines, company policies and procedures, budgets, managing orders and deliveries Catering for special events or seasonal activities, such as summer fetes, Christmas parties and birthdays (as required) Key Skills / Qualifications needed for this role: A passion for cooking with previous experience working in a fresh food kitchen and relevant hygiene certificates. You want to create and deliver an excellent dining experience at each meal and make our residents feel at home. Open to new ideas, you'll have an innovative approach to cooking whilst always adhering to high standards. You'll enjoy communicating with others and you'll cherish the little moments with our residents, sharing your love of food with them. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350 Wagestream - Have early access to up to 40% of your earned wages within minutes 28 days holiday We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences. Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money! Free meal on every shift Interest-free annual travel loan to enable the purchase of public transport annual season tickets We offer a range of Bupa pension plans - find out more on our career site Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health Access to discounts at a wide variety of gyms and fitness facilities across the UK Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. * Your welcome bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and NI. T&Cs Apply. **Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer. Time Type: Full time Job Area: Care Home - Facilities & Home Support Locations: Tadworth Grove
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Non-Clinical Unit Manager
Bupa - Leeds, England
PermanentFull time
Job Description: Unit Manager (Non-Clinical) Sunnyview House care home Manorfield, Beeston, Leeds, LS11 8QB CQC rating: Good Carehome.co.uk rating: 9.7/10 Salary: £16.55 - £19.20 per hour depending on experience Permanent day shifts We make health happen Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives. You'll help us make health happen by: Whether you're taking charge of a unit or a floor, you'll promote our resident's independence, choice and dignity by ensuring that the team provide the highest standards of care at all times With the help of your team, you'll assess each resident's wellbeing - making sure their physical, emotional and social needs are met - always maintaining accurate records Delivering clinical guidance to your team, you'll lead by example; motivating and mentoring the team to ensure the safe, smooth and efficient running of the care home You'll build lasting relationships with the residents and the people they care about, as well as caring about the home itself - fostering a sense of community Creating and developing strong relationships with local partners, you will liaise with these partners, playing an important role in raising the care home's profile in the local area and beyond Key Skills / Qualifications needed for this role: Experienced NVQ Level 5 qualified Care Assistant, or Senior Carer with medication experience. You're passionate about caring for the elderly and infirm (change as necessary) and have a flair for helping people maintain their independence, choice and dignity An effective communicator who's able to build strong and honest relationships with residents and their families Someone who's ready to use their experience to lead, motivate and mentor a team - who's able to delegate effectively and promote excellent customer service and relationships. A respectful and compassionate team player with the belief in giving your personal best. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: • My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support • Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350 • Wagestream - Have early access to up to 40% of your earned wages within minutes • 28 days holiday • We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences. • Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money! • Free meal on every shift • Interest-free annual travel loan to enable the purchase of public transport annual season tickets • We offer a range of Bupa pension plans - find out more on our career site • Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site • Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health • Access to discounts at a wide variety of gyms and fitness facilities across the UK Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: Care Home - Care Assistants Locations: Sunnyview House
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Customer Support Assistant
Bupa - Oxford, England
PermanentFull time
Job Description: Customer Support Assistant Green Gates Care Home, 2 Hernes Rd, Oxford OX2 7PT CQC rating: GOOD Carehome.co.uk rating: 9.3/10 Salary: £27,199 - £34,634 Permanent 37.5 hours per week We make health happen Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives. You'll help us make health happen by: As a Customer Support Assistant, you will deliver a professional, welcoming, and efficient front-of-house service and maintain the highest standards of administration for the Care Home, using the correct systems and ways of working. This role ensures smooth day-to-day operations, excellent customer service, and effective support to the Home Manager and wider team Key Skills / Qualifications needed for this role: • Experience in providing excellent customer service in a receptionist or administrative role is desirable. • Experience of payroll administration and processing employee related information • Experience of administrative procedures and processes • Proven experience of Microsoft Office applications (word, excel and outlook) • Ability to build and maintain relationships • Strong interpersonal skills and to be able to communicate with people of all levels both internally and externally, both by telephone and in writing • Attention to detail • Flexibility and proven ability to work on own initiative • Dedicated, efficient and can manage a varied workload whilst working to tight deadlines • Strong communication skills with excellent telephone manner, always remaining courteous. • Ability to manage own time, prioritising and organising work appropriately. • This role may require weekend working Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: • My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support • Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350 • Wagestream - Have early access to up to 40% of your earned wages within minutes • 28 days holiday • We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences. • Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money! • Free meal on every shift • Interest-free annual travel loan to enable the purchase of public transport annual season tickets • We offer a range of Bupa pension plans - find out more on our career site • Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site • Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health • Access to discounts at a wide variety of gyms and fitness facilities across the UK Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. **Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer. Time Type: Full time Job Area: Locations: Green Gates
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MSK Physiotherapist
Bupa - London, England
PermanentPart time
Job Description: MSK Physiotherapist 16 Hours part time onsite, 2 days Mon-Thurs. Option to build in additional remote hours Chelsea, SW10 9HS Salary: up to £50,800 FTE dependent on experience + fantastic benefits We make health happen: At Bupa, you'll have the freedom to develop new lines of care, with the flexibility and development opportunities to push your career further. As a Physiotherapist, you'll be eager to continue learning and building skills while working with talented colleagues. Due to increased demand, we are expanding our MSK Therapy service within Bupa Health Clinics. We are currently looking for a Physiotherapist to join our multidisciplinary team in our Chelsea Clinic. You will be HCPC registered and bring your post graduate experience of working in MSK. You'll also have clinical admin time in your diaries to ensure you have capacity to complete your notes effectively. Role Overview: Provide MSK therapy assessment and treatment to both insured (we are registered with all major insurance providers) and self-pay customers, as well as working closely with Centre Managers and MSK Therapy Leads to engage the local public, corporate and healthcare community. Work within an MSK multidisciplinary team of Physicians, APPs, Physios, as well as wider team of GPs, Health Advisers and Mental Health practitioners. Deliver a comprehensive and progressive therapeutic approach to the assessment and rehabilitation of all MSK conditions. Inspire people at all levels of your specialist area to deliver a superior customer experience. Speak with enthusiasm about the customer journey and give others confidence in what you're trying to achieve. Key Skills / Qualifications needed for this role: 2 years' experience post qualification essential Practising member of the HCPC (Physiotherapists) and regulatory body/professional association. Extensive post-graduate working experience in musculoskeletal medicine. Post-graduate qualifications preferential e.g., appropriate MSc, MACP. Experience of treating private patients / sports injuries. Excellent written and verbal skills alongside having great organisational and time management abilities. Benefits: Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: 25 days holiday each year (pro rata for part time employees), increasing through length of service, with the option to buy or sell days. 3 paid volunteering days annually (pro rata for part time staff) Enhanced pension and life insurance Bupa health insurance as a benefit in kind Option to join dental insurance scheme at a discounted rate Access to mental health support for you and your family Support with travel costs via a season ticket loan or cycle2work Discounted gym access Emotional wellbeing support Financial wellbeing channels Support for carers Clinical admin time in your diaries to ensure you have time to complete your notes effectively Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you would like further information on the role, please contact me via email at adele.orchard@bupa.com Time Type: Part time Job Area: Clinical Services Locations: Clinic - Chelsea
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SME Account & New Business Manager
Bupa - Brighton, England
PermanentFull time
Job Description: SME Account & New Business Manager Location: Brighton Full Time / Permanent Hybrid - 2 days a week in the office 35 hours Salary: £35,000 + performance-based bonus. We make health happen At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. As a health insurer and healthcare provider, we're focused on our customers, not shareholders. That means every decision we make is centred on delivering great outcomes and outstanding experiences. As an SME Account & New Business Manager, you'll play an important role in helping businesses access the health insurance support their employees need. This is a fantastic opportunity to develop your career across both account management and new business sales. You'll manage a portfolio of small and medium-sized business customers while identifying new opportunities for growth through direct relationships and intermediary partners. If you enjoy building trusted relationships, finding solutions, and helping customers get the most from their health insurance, you'll have the chance to make a real difference while developing a broad commercial skillset in a supportive, purpose-led organisation. Key Responsibilities As an SME Account & New Business Manager, you'll: Manage and grow a portfolio of SME customers and intermediary partners. Build strong relationships through regular contact, meetings, and excellent customer service. Retain and develop existing business by supporting customer renewals and identifying growth opportunities. Generate and convert new business opportunities through referrals, intermediary relationships, inbound enquiries, and proactive outreach. Manage sales opportunities from initial enquiry through to completion, including quotations, negotiations, and follow-up activity. Support new customers through the onboarding process, helping to create a smooth and positive experience. Work closely with intermediaries, sharing product knowledge and supporting customer meetings, presentations, and sales opportunities. Use Salesforce and performance data to manage your pipeline, prioritise activity, and identify opportunities for growth. Stay up to date with market developments, competitor activity, and customer trends. Resolve customer queries and concerns, working with colleagues across the business when needed. Contribute ideas that improve customer experiences and ways of working. Maintain high standards of quality, customer care, and regulatory compliance. What We're Looking For We're looking for someone who enjoys working with customers, is commercially minded, and takes ownership of delivering results. You'll ideally have: Experience within health insurance, healthcare, insurance, or financial services. A background in account management, business development, sales, or a combination of these areas. Experience building strong customer and/or intermediary relationships. Strong communication skills, with confidence presenting and negotiating across phone, virtual and face-to-face channels. A proactive approach and the ability to spot opportunities for growth. Good planning and organisational skills, with the ability to manage multiple priorities. Strong analytical and numerical skills, using data to support decision-making and performance improvement. Attention to detail and the ability to maintain accurate records. Knowledge of the health insurance market or a willingness to quickly build your expertise. Experience using CRM systems such as Salesforce and Microsoft Office applications. A collaborative approach and a commitment to continuous learning and development. Why Bupa? Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad. Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador. Time Type: Full time Job Area: Business Development Locations: Victory House, Brighton
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Administrative Assistant
Bupa - Winchester, Hampshire
PermanentFull time
Job Description: Administrative Assistant - Mindplace Mindplace Winchester, 129 High Street, SO23 9AX Permanent Full time, 37.5 hours. Monday to Friday on shifts between 8am - 10pm & rotational Saturday & Sunday 9am - 5pm Competitive salary plus excellent benefits We make health happen We believe caring for your mind should feel as natural as caring for your body. That's why we're creating dedicated spaces with expert face-to-face support, grounded in nearly 80 years of trusted Bupa care. As an employee at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients every day. We are looking for a dedicated individual to efficiently and effectively manage all administrative and receptionist activities. This role is essential for the smooth operation of our centre and is crucial in providing outstanding customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to excellent service will help create positive experiences for everyone who visits us. You'll help us make health happen by: Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails Proactive in maintaining a well presented reception and waiting areas Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results Ensure all customers have the correct paperwork to support their visit - appointment packs (where applicable), clinical file preparation and consent forms Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines Post - collect, open, date stamp, distribute incoming post, and post outgoing post. Generate letters as required by the business. Monitor stocks and order goods when required. Process invoices/delivery notes as per Bupa policy Play an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required. Key Skills / Qualifications needed for this role: Previous reception and administrative experience within a busy customer-facing environment. Experience managing appointments, handling enquiries and maintaining accurate records. Excellent communication skills, both written and verbal. Ability to deliver a professional, friendly and welcoming service to patients, customers and colleagues. Experience handling confidential and sensitive information in line with data protection requirements. Competent in using Microsoft Office applications and database, CRM or appointment booking systems. Well organised, reliable and proactive, with strong attention to detail. Knowledge of medical terminology, or the ability to quickly learn and understand medical terminology (desirable) Personal characteristics: Flexible with hours, days and shift patterns Adaptable to a changing environment Resilient and driven to provide a world class service in challenging situations Well-developed communication skills. Effective time management. Ability to work autonomously in a busy environment. Understanding of the business environment. Ability to work well within a multi-disciplinary team Benefits: Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: 25 days' holiday (increasing with service) + option to buy/sell 3 paid volunteering days Enhanced pension & life insurance Bupa health insurance Discounted dental cover Digital GP access Emotional and family wellbeing support Financial wellbeing resources Support for carers My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Please note: We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to submit their application as soon as possible. Time Type: Full time Job Area: Administration Locations: Mindplace Winchester
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Assistant Chef
Bupa - Sidcup, England
PermanentFull time
Job Description: Assistant Chef Location: Abbotsleigh Mews Care Home, Old Farm Rd E, Sidcup DA15 8AY Contract: Permanent Hours: 32 hours per week including every Saturday and Sunday Salary: £13.89 - £15.40 per hour depending on experience CQC rating: Good Carehome.co.uk rating: 9.6 / 10 Abbotsleigh Mews is a purpose-built care home, welcoming those in need of nursing, residential and dementia care. Short stay, convalescence and palliative care also available. The home is arranged into different houses for different types of care and is surrounded by beautiful landscaped grounds. Residents also have a choice of lounge and dining areas, a sensory room and activities rooms. Registered nurses and well-trained care assistants know that it's important to create a friendly atmosphere at the home, giving all residents as much independence as possible, while also making sure that they have all the care and help they require. Residents are served nutritious meals that are tailored to individual diet plans. Afternoon tea and fresh fruit platters are popular, as are homemade cakes. A versatile activities programme aims to help residents maintain their independence as long as possible. Residents can enjoy a wide range of hobbies, coffee mornings, outings, music and other games, arts and crafts as well as weekly visits from the neighbouring nursery and part of an ongoing initiative to help bring old and young people together. We make health happen Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives. Our fantastic Kitchen Team are the magic behind each delicious dish we serve our guests. They are passionate about all things food and take great pride in each dish they prepare. We are looking for an equally passionate Assistant Chef to join the team and help deliver an excellent dining experience for our residents. You'll help us make health happen by: Using your passion for cooking and fresh ingredients to create varied and nutritional menus in line with dietary needs and preferences of our residents Putting forward ideas to deliver an excellent dining experience, helping our residents to feel at home Training and managing the kitchen team in prepping, cooking and serving of food Adhering to COSHH and HACCP guidelines, company policies and procedures, budgets, managing orders and deliveries Catering for special events or seasonal activities, such as summer fetes, Christmas parties and birthdays (as required) Key Skills / Qualifications needed for this role: A passion for cooking with previous experience working in a fresh food kitchen and relevant hygiene certificates. You want to create and deliver an excellent dining experience at each meal and make our residents feel at home. Open to new ideas, you'll have an innovative approach to cooking whilst always adhering to high standards. You'll enjoy communicating with others and you'll cherish the little moments with our residents, sharing your love of food with them. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350 Wagestream - Have early access to up to 40% of your earned wages within minutes 28 days holiday We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences. Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money! Free meal on every shift Interest-free annual travel loan to enable the purchase of public transport annual season tickets We offer a range of Bupa pension plans - find out more on our career site Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health Access to discounts at a wide variety of gyms and fitness facilities across the UK Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: Care Home - Facilities & Home Support Locations: Abbotsleigh Mews
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Maintenance Supervisor
Bupa - Nantwich, England
PermanentFull time
Job Description: Maintenance Supervisor Location: Richmond Villages, 261 Crewe Road, CW5 6GX Salary: From £30,160 per annum depending on experience Contract: 40 hrs per week Shift Pattern: Mainly Monday to Friday 9-5pm, may require occasional weekend work and some on call. Previous experience as Maintenance Supervisor in similar facilities management environment plus supporting occasional on call. We make health happen Here at Bupa we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives. You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn's online learning platform. As our Maintenance Supervisor, you'll ensure that the necessary maintenance and repair tasks are completed to the highest standard and the Village remains fully functional at all times. You'll help us make health happen by: Managing, training and developing other maintenance employees in the team and keeping a record of all instructions given, especially where use of equipment is involved Assisting with staff inductions, specifically relating to emergency exists, fire points and evacuation procedures Advising over the phone when off duty or being called out to the Village in emergency situations Reporting any defects to the Village manager and identifying issues that require escalation or specialist advice Ensuring the outside of the building and grounds are maintained to a safe and good standard of repair, carrying out any works with minimum disruption to residents and staff Checking boilers are functioning correctly, free of leaks/defects and that space and water temperatures are correct Ensuring that safety and cleanliness within the Village adheres to current regulations and that all health and safety checks are completed and recorded Adhering to company purchasing procedures, making every effort to minimise waste and control costs Maintaining the office workshop and plant rooms, ensuring all areas are kept clean and all tools/equipment are safely secured Ensuring all residents' electrical appliances are checked and tagged ‘safe for use' adhering to Health and Safety regulations Key Skills / Qualifications needed for this role: You have previous experience in a property or maintenance repair role and a good understanding of building services such as electrical distribution and plumbing. A Health and Safety or relevant building, electrical or plumbing qualification would be advantageous. With previous experience of planned maintenance systems and record keeping you have good IT skills and knowledge of statutory requirements. Friendly and approachable, you have excellent customer service skills and an ability to work well within a team. Because we care for vulnerable people, we'll need you to complete a DBS check as part of the recruitment process. Bupa will cover the cost of this (£40). Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support - all available from one phone number 24/7. Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350 We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences Free meal with every shift Holidays - 20 days + Bank Holidays Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money! Interest- free annual travel Loan to enable the purchase of public transport annual season tickets. Wagestream - Have early access up to 40% of your earned wages within minutes. We offer a range of Bupa pension plans - Find out more on our career site Parental Leave - We have schemes for adoption, birth parents and co parents - Find out more on our career site Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health. Access to discounts at a wide variety of gyms and fitness facilities across the UK Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: Care Home - Facilities & Home Support Locations: Richmond Willaston Village
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