Private Patients - Service Manager | St George's University Hospitals NHS Foundation Trust
st georges nhs trust - London
£54,320 - £60,981 per annum pro-rata incl HCAS (inner London)
ContractFull time
The Private Patient - Service Manager, will be responsible for the effective delivery and performance, of private patient services acrossSt. George’s University Hospitals NHS Foundation Trust sites. Reporting to the Assistant General Manager, the post-holder will oversee all aspects of private patient activity; outpatient, inpatient and outlier service coordination, consultant engagement, administrative leadership, financial management, compliance, and service improvement. The post holder requires strong leadership, resilience and excellent communication skills. The role will ensure that private patient services are delivered to the highest standard of quality, efficiency, and patient experience, in line with Trust strategy and regulatory requirements. Acting with a high level of autonomy, the post-holder will manage complex operational challenges, and support the modernisation and growth of private patient services at St. George’s. The post will also play a pivotal role in service planning, performance reporting, and project implementation, and deputise for the Assistant General Manager when required. This is an exciting time to join the Private Patients Team at St. George’s as the Trust looks to expand its Private Patient offering and revenue, allowing reinvestment into frontline NHS Clinical Services. We are looking to recruit an experienced, innovative and strong leader. Possessing excellent communication and interpersonal skills, you will have with the ability to work well under pressure; meeting the challenges of working to deadlines and will be comfortable working with colleagues at all levels of the organisation. You will have excellent managerial skills and experience – someone who is positive and focused on delivering service excellence - and someone who can lead a team to achieve service change positively and effectively to deliver departmental and Trust strategic objectives. As the Private Patients Service Manager you will need to: • Lead the day-to-day operational management of the Private Patients Service. • Ensure delivery of efficient and effective private patient pathways across outpatient, inpatient and diagnostic services. • Maintain high standards of patient-centred care, customer service and operational performance. • Ensure services are responsive, accessible and aligned with agreed quality standards. • Develop and maintain effective operational procedures supporting booking, admissions, billing, pre-authorisation and discharge processes. You will need to demonstrate an understanding of the NHS and the current operational performance agenda and how performance and service delivery is managed across a large complex organisation. ***Please refer to the attached job description and job specification for more information*** St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce. At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process. *********Please refer to the attached job description and job specification for more information********* This advert closes on Friday 25 Sep 2026
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Assistant Psychologist | York and Scarborough Teaching Hospitals NHS Foundation Trust
York Teaching Hospital NHS Foundation Trust - York
£28,392 - £31,157 pro rata
ContractPart time
We are looking for a motivated and enthusiastic Assistant Psychologist to join our specialist Paediatric Psychology Service. This is an excellent opportunity for a psychology graduate seeking valuable NHS experience before pursuing further professional training in Clinical Psychology or related professions. Working under the supervision of qualified Clinical Psychologists, you will support children, young people and families affected by a range of physical health conditions. You will contribute to clinical work, service evaluation, audit, research and resource development as part of a friendly and supportive multidisciplinary team. This six-month fixed-term post has been developed through NHS England funding to increase access to psychology careers and provide paid clinical experience opportunities for aspiring clinical psychologists who may otherwise face barriers to entering the profession.We particularly welcome applications from individuals who have experienced socio-economic disadvantage, caring responsibilities or other barriers to traditional psychology career pathways. Applicants must be available to attend interview on 29th September 2026 . The successful candidate will: • Support psychological assessment and intervention activities under supervision. • Assist with service evaluation, audit and research projects. • Administer, score and summarise outcome measures. • Develop patient information and psychoeducational resources. • Support data collection and reporting activities. • Work alongside paediatric multidisciplinary teams. • Participate in supervision, reflective practice and training opportunities. What We Offer • Regular supervision from experienced Clinical Psychologists. • Experience within a specialist NHS Paediatric Psychology Service. • Opportunities to contribute to service development and quality improvement projects. • A supportive multidisciplinary team environment. • Access to a wider network of Assistant Psychologists across York Hospital, including colleagues within the Adult Psychological Medicine Service, providing peer support, shared learning, reflective practice and professional development opportunities. • Excellent preparation for future postgraduate psychology training. Our benefits We offer a range of benefits to support our staff including: • Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • 27 days holiday rising to 33 days (depending on NHS Trust service) • A variety of different types of paid and unpaid leave covering emergency and planned leave • Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme • NHS Car Lease scheme and Cycle to Work scheme • An extensive range of learning and development opportunities • Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages. A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. This advert closes on Sunday 27 Sep 2026
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Domestic Assistant | Provide CIC
Provide CIC - Halstead
£25,272 Yearly
PermanentPart time
As a Domestic Assistant at Halstead Hospital, you will play a vital role in maintaining a clean, safe, welcoming and patient-focused environment. Working closely with the Team Leader, colleagues and clinical teams, you will contribute to the smooth running of the hospital by delivering high standards of domestic, cleaning and catering services. Above all, you will be an important part of the hospital team, helping to create an environment where patients feel safe, cared for and respected, while ensuring the highest standards of cleanliness, food safety and service are maintained. Working as part of a supportive team, you will combine high standards of domestic cleaning with patient-focused catering and hospitality duties. Your responsibilities will include: • Carrying out routine, specific and deep-cleaning duties across wards and departments in line with hospital cleaning guidelines, infection prevention standards and organisational procedures. • Keeping the health, wellbeing, dignity and comfort of patients at the heart of everything you do, communicating with patients in a friendly and respectful manner. • Supporting the hospital's catering service by receiving cook/freeze food deliveries, checking quantities and ensuring food is stored safely • Taking patients' meal orders while carefully considering allergies, dietary requirements and textured meals. Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services. We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England. A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times: Vision: Transforming Lives Values: Care, Innovation and Compassion Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people. Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men’s Networks. We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background. Please see attached job description for full detailed list of duties and requirements of the role advertised. Thank you for taking the time to apply for a role within Provide. This advert closes on Friday 25 Sep 2026
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Consultant Gastroenterologist (inc. Advanced Endoscopy)
Wirral University Teaching Hospitals NHS Foundation Trust - Wirral
£113,565 - £150,569 per annum (3% on-call supplement also payable)
PermanentFull time
A Vacancy at Wirral University Teaching Hospital NHS Foundation Trust. We are seeking an ambitious and highly motivated Consultant Gastroenterologist with Advanced Endoscopy Skills to join our established and progressive Gastroenterology Department. This is an exciting opportunity for an experienced clinician to contribute to the delivery and further development of high-quality gastroenterology and endoscopy services within the Trust. The successful candidate will provide comprehensive gastroenterology care across inpatient, outpatient and endoscopy settings, with a significant role in delivering and developing advanced endoscopic services. The post holder will work as part of a multidisciplinary team committed to delivering safe, effective and patient-centred care while supporting innovation, service improvement and excellence in clinical outcomes. The role is particularly suited to a consultant with expertise in advanced diagnostic and therapeutic endoscopy, including procedures such as EMR, complex polypectomy, ERCP and EUS (depending on the candidate's skills). The successful applicant will help support the Trust's ambition to provide high-quality local services and maximise patient access to advanced endoscopic interventions. • Provide consultant-led gastroenterology services across inpatient, outpatient and emergency care settings. • Deliver high-quality diagnostic and therapeutic endoscopy in accordance with JAG standards and national guidance. • Lead and contribute to the development of advanced endoscopy services within the Trust. • Participate in endoscopy MDTs and collaborate closely with colorectal surgery, hepatobiliary services, radiology, pathology and oncology teams. • Support service planning and innovation to improve efficiency, patient experience and clinical outcomes. • Participate in gastroenterology and endoscopy on-call arrangements in line with departmental requirements. • Contribute to endoscopy training for gastroenterology trainees, endoscopy fellows and other healthcare professionals. • Undertake clinical governance, audit, research and quality improvement activities to support continuous service development. All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients. Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents. We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint. We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m. The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales. Please see attached Job Description for further information about the Consultant Gastroenterologist position available at WUTH. This advert closes on Friday 25 Sep 2026
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Consultant Gastroenterologist | Wirral University Teaching Hospital NHS Foundation Trust
Wirral University Teaching Hospitals NHS Foundation Trust - Wirral
£113,565 - £150,569 per annum (3% on-call supplement also payable)
PermanentFull time
We are seeking an enthusiastic and committed Consultant Gastroenterologist to join our dynamic and forward-thinking Gastroenterology Department. This is an exciting opportunity to become part of a multidisciplinary team delivering high-quality, patient-centred care across a broad range of gastroenterology services. The successful candidate will provide comprehensive gastroenterology care across inpatient, outpatient and endoscopy settings, contributing to the diagnosis, treatment and long-term management of patients with gastrointestinal and hepatobiliary disorders. Working alongside consultant colleagues, specialist nurses, surgeons, radiologists and allied health professionals, the post holder will play a key role in maintaining and developing high standards of clinical care. The department offers a supportive environment focused on service innovation, clinical excellence, education and research. The successful applicant will have the opportunity to contribute to service development initiatives and help shape the future delivery of gastroenterology services across the Trust. • Provide consultant-led gastroenterology services across inpatient and outpatient settings. • Undertake diagnostic and therapeutic endoscopy in line with JAG standards and personal competencies. • Participate in the care of acute and elective gastroenterology patients. • Contribute to multidisciplinary team meetings and collaborative working across specialties. • Participate in the gastroenterology on-call rota as required. • Support the delivery of high-quality, safe and effective patient care. • Contribute to clinical governance, audit, quality improvement and service development activities. • Provide teaching, training and supervision to junior medical staff and other healthcare professionals. • Participate in research and innovation activities where appropriate. All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients. Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents. We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint. We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m. The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales. Please see Job Description for further information regarding the Consultant Gastroenterologist position available at WUTH. This advert closes on Friday 25 Sep 2026
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IT Support Analyst | The Christie NHS Foundation Trust
The Christie NHS Foundation Trust - Manchester
£25,760 - £27,476 Pro rata, per annum
PermanentFull time
This is an exciting opportunity to be a part of fast-paced support team within the Digital Services department of The Christie. Our Tech Bar team is a well-established, friendly support team who deal with around 4500 service requests a month. The post holder will provide 1st Line Support of all logged IT incidents and requests remotely and on-site when required. The ability to provide a first-class customer service, whilst dealing with IT related issues, will play a large part of this role. This role requires a combination of technical ability, customer care skills, and business awareness. The post holder will be required to respond to service desk tickets, deal with walk-ins and log incidents and service requests. The post holder will work as a part of the 1st Line Team, taking advice and guidance from the 2nd Line support team or the IT Service Delivery Manager if required. You will be expected to develop close working relationships with all members of the Digital Services team. This is a permanent on-site role and not homeworking. To respond and resolve 1st line incidents and requests assigned from the 1st line support team, investigating, and rectifying complex IT issues. Provide support throughout the Trust as well as remote sites e.g., peripheral clinics and Trust satellite sites. Delivering an excellent quality, customer-focused service. Provide advice and expertise on all aspects of IT relating to end user support within the trust. Liaise with relevant third-party maintenance/support providers, recording and escalating any hardware/software issues as required. Provide in-depth technical experience to troubleshoot incidents. To ensure all support requests and incidents via any inbound channel are properly understood and recorded on our ITSM system. To handle escalated tickets from 1st Line support team providing feedback when resolved to support the team’s development. Track open tickets maintaining regular contact with individual staff or departments informing them of progress and expected resolution times. Promote good and efficient working practices in the use of IT. The Christie is one of Europe’s leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country. We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery. We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK’s National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients. DUTIES AND RESPONSIBILITIES • Responsible for logging all Service Desk calls reported by users and answer all enquiries, detailing time and date, customer name and location and the description of the call as well as issuing a call reference number to the user, in line with our Service Desk minimum data set requirement. • To provide proactive technical 1st Line IT support to all Trust staff. • To escalate tickets to the 2nd Line and Desktop Support teams. • To ensure all support requests and incidents via any inbound channel are properly understood and recorded on our ITSM system. • Track open tickets maintaining regular contact with individual staff or departments informing them of progress and expected resolution times. • Provide in-depth technical experience to troubleshoot incidents. • Report any high priority security breaches to your line manager. • Responsible for ensuring any P1 or P2 ticket are highlighted to your line manager. • Support the installation and configuration of IT hardware and software as directed. • Support the video conferencing facilities as required. • To deliver exceptional Customer Service striving to achieve first time resolution. • To proactively manage all personal workloads, ensuring all tickets are worked on within the set Service Level Agreements. • To achieve the set Service Desk KPI’s and Service Level Agreements. • Provide software advice on a variety of systems to enable Trust staff to best utilise available IT systems and resources reducing future Service Desk calls. • Liaise with third party suppliers and support companies as required. • To adhere to all Service Desk technical processes and guidelines as well as Trust processes and standards. • Support and maintain the Digital Services Asset database (CMDB). • To ensure the ITSM system is fully updated with all activity including notes, to do’s and knowledge base articles. • Adhere to security best practices given the confidential information that the post holder may come into contact within their role. • To contribute towards a personal development plan, ensuring technical knowledge is continually improved. • Provide support of remote sites e.g., peripheral clinics and Trust satellite sites. • Any other tasks as reasonably required and requested. To participate in a staff rota covering our core business support hours which is between 8am and 6 pm Monday to Friday excluding bank holidays. OTHER RESPONSIBILITIES This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time to time in the lights of changing circumstances and in consultation with the job holder. This advert closes on Friday 25 Sep 2026
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Regional Repairs Team Leader
Metropolitan Thames Valley Housing - London
£42,714 to £44,962 a year
PermanentFull time
Contract: 18-Month Fixed Term Contract About the Opportunity We have an exciting opportunity for an experienced and motivated Team Leader to lead a newly established team of administrators supporting the delivery of Phase 2 of Awaab's Law across MTVH. This role is ideal for a people-focused leader who is passionate about delivering excellent customer outcomes, driving high standards of performance, and supporting colleagues to deliver new requirements as part of a significant of legislative change. As Team Leader, you will be responsible for the day-to-day management, coaching and development of a team providing administrative support, case management and customer engagement services. Your team will play a critical role in ensuring cases relating to damp and mould, hazards, repairs and compliance are managed efficiently, accurately and in line with statutory requirements and MTVH processes. Working closely with operational managers and regional teams, you will help ensure customers receive a responsive, consistent and high-quality service, while supporting the effective delivery of MTVH's Awaab's Law programme. Key Responsibilities Lead, motivate and support a team of administrators to deliver a high-quality case management and administrative service. Ensure cases are accurately recorded, monitored and progressed through to resolution in line with service standards and legislative requirements. Manage case allocations, workloads and priorities to ensure timely responses and effective service delivery. Oversee escalations, customer enquiries and complex cases, providing guidance and support where required. Monitor individual and team performance, identifying trends, risks and opportunities for improvement. Coach and develop team members to build capability, confidence and consistency in service delivery. Ensure high standards of data quality, record keeping and case management across all systems. Work collaboratively with operational teams, contractors and colleagues across the business to support effective case resolution. Support the implementation and continual improvement of Awaab's Law processes, ensuring compliance with organisational and regulatory requirements. Produce performance information, reports and insights to inform operational decision-making and service improvements. Promote MTVH's values and foster a positive, inclusive and high-performing team culture. What You'll Need Essential Criteria Experience of leading, supervising or managing a team within housing, repairs, customer services, compliance, case management or a related operational environment. Strong knowledge of social housing services, repairs and maintenance obligations, or relevant regulatory requirements. Experience of managing complex customer enquiries or cases, including escalations and sensitive customer situations. Proven ability to coach, motivate and develop colleagues to achieve individual and team objectives. Strong organisational skills with the ability to manage competing priorities in a fast-paced environment. Excellent communication and stakeholder management skills, with the ability to build effective working relationships at all levels. Experience of monitoring performance, analysing information and driving service improvements. Strong attention to detail and commitment to maintaining accurate records and data quality. Proficient in the use of business systems and Microsoft Office applications. Desirable Criteria Knowledge of Awaab's Law and its implications for social housing providers. Experience of managing case management or workflow systems. Experience working in repairs, damp and mould, disrepair, compliance or property services environments. Why Join Us? This is a unique opportunity to play a leading role in MTVH's response to one of the most significant legislative changes affecting the housing sector. You will help shape new ways of working, support colleagues through change, and make a meaningful difference to customers by ensuring they receive a safe, responsive and effective service. If you are an experienced leader who thrives on developing people, improving performance and delivering excellent customer outcomes, we would love to hear from you.
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Post Sales Services Support Officer
Moat Homes Ltd - Dartford, Kent
£28,044 to £33,500 a year
HybridPermanentFull time
Role: Post Sales Services Support Officer Salary: £28,044 – £33,500 per annum (salary offered dependent on experience) Hours: 9-5pm, 35 hours per week, full time Contract: Permanent Location: Hybrid working arrangement, with a minimum of 2 days per week spent in the office at our Mariner House, Dartford location and the remaining days working from home.
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Campus Welcome Team Assistant
Plymouth Marjon University - Plymouth
£24,685 to £26,093 a year
On-sitePermanentFull time
Who we’re looking for: Someone with a curious mind who can support ongoing improvements to service and operations at the Welcome Desk. The successful candidate will enjoy working in a fast paced environment and be committed to delivering exceptional customer service. They will uphold smart professional standards in every interaction, ensuring the Welcome Team is represented with confidence with a strong focus on service excellence. What you’d be doing: You will oversee Welcome Desk operations such as distributing post, operating the University switchboard, and responding to a diverse range of queries (in person, over the phone and via email). You’ll be responsible for daily operations, including Parking & Green Travel, vehicle hire, incoming & outgoing mail, accommodation & office keys and various administrative tasks. You will assist with the supervision of a team of student colleagues and support their professional development while they work alongside their studies. Where you’ll work: In this role, you’ll be based in the Campus & Commercial Team and will predominately work at the Welcome Desk, which is the main reception of Plymouth Marjon University. The role operates in shifts that largely sit between Monday and Friday 08:30 – 16:30 but this is subject to change and may extend to evening & weekend working on a rota basis. Application Process: To apply for the position, please click the ‘apply online’ button below and provide a supporting statement that demonstrates how you meet the essential criteria outlined in the knowledge, qualifications, and experience sections of the job description. Key Dates: Closing Date: 04 October 2026 (at 11:59pm) Interview Date: 15 October 2026 Supporting our people: At Marjon, we are deeply committed to supporting every member of our staff. Our values sit at the heart of everything we do, and we hope you will take pride in becoming part of our community. We offer a wide range of staff benefits, depending on eligibility, which you can explore, here. We warmly welcome applications from candidates of all backgrounds, reflecting our strong commitment to inclusion. As a Disability Confident Employer, we guarantee an interview to disabled applicants who meet the essential criteria for the role. For an informal discussion about the role please contact Kim Collings, Campus Services & Infrastructure Coordinator on kcollings@marjon.ac.uk We are currently unable to offer sponsorship under the Skilled Worker visa route for this position. We therefore welcome applications from candidates who already have the right to work in the UK. This includes individuals on alternative visa routes that permit employment, such as the Graduate visa. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted. On occasions where we receive high interest in a vacancy, we may use AI to initially screen anonymised applications. If you have any issues with applying online and need additional support including reasonable adjustments with the application process, please contact the People Team on peopleteam@marjon.ac.uk.
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Planner
ISS Facilities Services - B37 7YN
On-siteContractFull time
Planner Contract: Key Account Network Location: Birmingham, B37 7YE Hours of work: 40 Contract Type: Fixed Term Contract We are seeking a highly organised Planner to join our team, responsible for managing incoming enquiries, monitoring shared mailboxes, and coordinating the allocation of job requests to engineers. The successful candidate will play a key role in ensuring operational activities are effectively scheduled and managed while maintaining accurate system records. Job Description We are looking for an individual with excellent communication and coordination skills who can build strong working relationships with clients and internal service teams. This role requires a proactive approach to scheduling, issue escalation, and service delivery to ensure all tasks are planned and assigned ahead of SLA deadlines. Key Responsibilities Manage incoming enquiries and process requests efficiently. Monitor and maintain shared mailboxes. Allocate job requests to engineers in line with operational requirements. Ensure all associated systems are accurately maintained and updated. Maintain a 72-hour look-ahead schedule to ensure work is planned in advance of SLA deadlines. Build and maintain effective relationships with clients and internal service teams. Provide clear communication and regular updates to stakeholders. Escalate issues promptly and appropriately when required.
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