Workplace Host


Company:	Mitie
Salary:	Not specified
Hours:	Full-time
Location:	SE1 9SG
Job type:	Permanent
Posting date:	29 Oct 2026
Closing date:	28 Nov 2026

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Summary

Workplace Host

Company name: Mitie

Job Title: Workplace Host

Reporting to: Workplace and Facilities Manager

Our values and behaviours

An individual's belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Descriptions are written with these in mind.

Job objectives and responsibilities

You will own the Guest Services experience within the Client Suite, delivering a warm, polished and memorable welcome that reflects the standards of a five-star hotel and brings both the Client and Guest Services brands to life. Your personality, professionalism and natural hosting style will ensure every interaction feels personal, effortless and memorable.

· Maintain a welcoming, presentation-ready Client Suite, including meeting room readiness and confirmed hospitality requirements.

· Provide professional workplace support through enquiries, facilities requests, shared inboxes and clear communications.

· Anticipate needs, resolve issues and improve the experience, using sound judgement to prioritise visitor safety and live client requirements.

Main duties

Experience:

· Operate under a “How Can I Help?” mindset, consistently providing proactive, attentive, and personalised service.

· Deliver a warm, polished and professional welcome within the Client Suite.

· Maintain reception, waiting and visitor areas to consistently high presentation standards.

· Represent the Client with professionalism, reflecting its culture, values and standards in every interaction.

· Provide a visible and approachable point of contact for workplace support.

· Respond professionally to enquiries and guide employees to the appropriate services, facilities and amenities.

· Deliver agreed workplace experience, wellbeing and employee engagement activities.

· Actively host and escort, offering visible and approachable presence while managing visitor flow to ensure a smooth arrival and departure.

· Build rapport with frequent visitors, senior stakeholders, and VIP guests, maintaining awareness of personal preferences and protocols.

· Provide informed recommendations on local restaurants, hotels, shopping, and cultural activities, tailoring suggestions to guest preferences.

· Arrange taxis, chauffeur services, or onward travel, ensuring seamless door-to-door journeys.

Process:

· Identify, report and monitor facilities, cleaning, technology and presentation issues through to resolution, providing first-line technology reporting only.

· Log facilities and service requests and manage progress through to completion, providing appropriate updates.

· Manage agreed shared workplace inboxes, ensuring timely triage, response, allocation and escalation.

· Maintain accurate records and report enquiries, requests, incidents and health and safety concerns through the agreed channels.

· Order and manage stocks of, stationery, IT peripherals, and other essential supplies.

· Maintain accurate records and provide daily forecasts to leadership on expected visitor numbers and special requirements.

· Administrative tasks and ad hoc reporting

Internal:

· Use feedback and recurring themes to identify improvement opportunities and escalate them to the appropriate customer representative.

· Prepare and distribute clear operational updates, employee notices and workplace communications.

· Produce professional workplace collateral, including posters, digital signage and awareness materials.

· Handle confidential information and sensitive enquiries with discretion and sound judgement.

Partnership:

· Build effective relationships with employees, hosts, Facilities Management and service partners to resolve issues promptly and deliver a coordinated workplace experience.

· Provide ad hoc cover and support to other work areas and teams

· Deputise in the absence of your Manager or similar supervisory position

Service:

· Maintain the daily readiness and presentation of Client Suite meeting rooms, completing checks before booked start times.

· Prepare, configure, clear and reset rooms in line with confirmed booking requirements.

· Coordinate confirmed meeting room and hospitality requirements with employees, hosts and service partners.

· Receive, present and serve pre-ordered food and refreshments using the supplies and equipment provided.

· Maintain vigilance for any safety or security irregularities, taking appropriate action or escalating issues promptly

Person Specification

You will be a warm, confident and highly capable workplace professional who takes genuine pride in creating exceptional experiences. Naturally engaging and polished, you will combine outstanding service with sound judgement, strong organisation and consistently high standards. You will be trusted to work independently, respond calmly as priorities change and build positive relationships with clients, visitors, employees and service partners.

We are looking for someone who brings:

· Proven experience in guest services, customer service or another premium client-facing environment.

· Exceptional interpersonal and communication skills, with the confidence to engage clients, visitors, employees and senior stakeholders.

· Immaculate personal presentation, professionalism, tact and consistently high standards.

· Outstanding organisation, prioritisation and attention to detail, with sound judgement when priorities change.

· Practical experience coordinating meeting rooms and hospitality, supported by strong competence in Microsoft Outlook, Teams, Word and Excel.

· The ability to work independently, take ownership and build effective relationships with internal teams and service partners.

Working within the Mitie values and behaviours

People Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.

Trustworthy -

We do what we say we will

How we behave…

· We treat all colleagues with respect.

· We challenge people when they don't do the right thing.

· We welcome advice from anyone that might improve what we do.

· We are open and honest.

· We think safety and always follow rules for safe working

Helpful -

We go out of our way to make a difference

How we behave…

· We work with each other to achieve the best for clients and for Mitie.

· We share information to help colleagues succeed.

· We build great relationships.

· Our first response to requests will always be positive.

· We look out for each other, never walking by unsafe actions or situations

Inspiring -

We help others to be the best they can be

How we behave…

· We support and encourage each other to develop.

· We lead by example.

· We set clear expectations.

· We listen to and learn from others.

· We learn from mistakes and incidents to prevent recurrence

Passion Take our people, add their passion, and you get something really special.

Spirited -

We give it everything we've got

How we behave…

· We do good things for each other, the environment, and the community.

· We appreciate diversity and encourage it.

· We demonstrate team spirit.

· We are committed to doing things better and setting new standards in all that we do

· We take pride in what we do and have fun doing it.

· We celebrate success and say thank you

Fresh thinking We want our people to find inspiration from skill development and career progression, and enjoy respect and recognition for a job well done.

Pioneering -

We do things that excite and amaze

How we behave…

· We bring new ideas to the way we do things.

· We are willing to try new things.

· We encourage and support innovation.

· We consider things from other peoples' points of view.

· We embrace new thinking and technologies.

· We build health & safety into everything we do

Health and Safety responsibilities

· Follow Group and company policies and procedures at all times.

· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.

· Use all work equipment and personal PPE properly and in accordance with training received.

· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

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