Customer Complaints Specialist
| Company: | Sovereign Network Group |
|---|---|
| Salary: | £27,540 to £31,000 a year |
| Hours: | Full-time |
| Location: | Basingstoke, RG21 4FA |
| Working pattern: | Hybrid - 3 days remote |
| Job type: | Permanent |
| Posting date: | 28 Oct 2026 |
| Closing date: | 11 Nov 2026 |
Summary
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?
We have an opportunity for a
Customer Specialist
to join our Complaints Team in Basingstoke on a full time, permanent basis.
The Role
As a
Customer Specialist
you'll manage each case from the date of the original complaint through to its resolution. You will take ownership, making sure you stay customer focused throughout
As part of the Complaints team, you'll:
Work closely with our teams and third parties to coordinate their resolution efforts, ensuring the customer's complaint is properly addressed
Engage with our customers to understand how the issues are affecting their lives and prioritise your caseload accordingly
Work with and influence colleagues, agreeing and delivering what needs to be done to achieve timely, fair and equitable resolutions
Provide customers with regular updates on the progress of their complaint
What you'll need:
Emotional intelligence and active listening skills
Strong customer service and excellent communication skills
Attention to detail and ability to work to deadlines
Resilience, confident and assertive
The confidence to influence others, make decisions and come up with solutions
This role is ideally suited to individuals who have worked on the front line of
customer service
and have an understanding and appreciation of some of the challenges our customers may face. This doesn't need to have been in a housing environment.
Job Description
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