Complaint Handler
| Company: | Brook Street |
|---|---|
| Salary: | £25,506 to £25,506 a year |
| Hours: | Full-time |
| Location: | England, NG2 3AJ |
| Working pattern: | Remote |
| Job type: | Permanent |
| Posting date: | 29 Sept 2026 |
| Closing date: | 29 Oct 2026 |
Summary
Customer Complaints Handler
We're currently recruiting for
Customer Complaints Handlers offering a fantastic opportunity to join a customer-focused organisation with excellent earning potential.
The Role
As a key point of contact for customers with insurance and service-related complaints, you'll be responsible for investigating, managing and resolving complaints from first point of contact through to resolution. You'll work to ensure customers are treated fairly while adhering to FCA regulations and delivering positive outcomes.
Salary & Benefits
- Shifts between
Starting salary: £25,506
Average annual bonus potential: £3,000
Fully Remote role
Monday to Friday working pattern
8:00am and 6:00pm
Start date: Monday 16th November
Key Responsibilities
- Handle insurance and service-related customer complaints.
- Investigate issues thoroughly and provide fair resolutions.
- Manage complaints from initial contact through to completion.
- Ensure compliance with FCA guidelines and company procedures.
- Deliver excellent customer service while meeting performance targets.
Ideal Experience
We're keen to speak with candidates who have:
- Previous experience in
- Experience managing customer issues from
- A proven track record of working towards and achieving targets.
- Strong communication, investigation and problem-solving skills.
- The ability to remain calm and professional when handling challenging situations.
complaints handling or
customer retentions.
first point of contact through to resolution.
This is an excellent opportunity for someone who enjoys resolving complex customer issues, delivering fair outcomes, and working within a regulated environment. With a competitive salary, bonus potential and hybrid working, it's a great next step for experienced customer service professionals.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.