Administrator


Company:	NHS Jobs
Salary:	from £25,000 a year
Hours:	Full-time
Location:	Sunderland, SR1 1PB
Job type:	Permanent
Posting date:	20 Oct 2026
Closing date:	27 Oct 2026

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Summary

Main Duties and responsibilities: Take incoming calls for Sunderland Stop Smoking Service ensuring that calls are transferred to the relevant person/ department and making sure messages are dealt with efficiently. To work within a busy office as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support including word processing, filing routine correspondence. To follow established systems for allocation and completion of work. Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and on paper. Manage and deal with incoming healthcare referrals promptly, adhering to company timescales. Book appointments for clients and use appropriate calendar software. Record client data accurately on appropriate service database. To use IT systems, including excel, word and publisher to exchange information. Use word processing, spreadsheet and in-house database. Work closely with Project Leads/ Managers and prepare computerised documents and reports. Work with service leads to source new venues, working in accordance with company budgets and areas of demand. Flexibility to cover colleagues annual leave, sickness etc. Weekly monitoring of workload and service targets. Take meeting minutes, type and distribute as required General administration (record keeping, filing etc.) Welcoming clients into the office reception area and notifying relevant staff of attendance. Skills & Competencies required: Be an experienced administrator used to working in a health and/or community setting or have experience in a customer service environment. Experienced working with Microsoft Office and health related database systems Positive and proactive working at pace with multiple tasks Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues Build strong relationships; good team player happy to work as part of a team and work independently on own tasks Quality driven; you naturally seek high standards and actively seek to improve them. Value and remain open to new ideas and perspectives Please note that we are unable to offer sponsorship for this role

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