Customer Service Advisor - Doxford


Company:	Reed Talent Solutions
Salary:	Not specified
Hours:	Full-time
Location:	Sunderland, SR3 3XW
Job type:	Permanent
Posting date:	20 Oct 2026
Closing date:	19 Nov 2026

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Summary

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in

Doxford.

The Role

Job Details:

Role: Customer Service Advisor

Location: Royal Mail, Admiral House, 2 Admiral Way, Doxford, International Park, Sunderland, SR3 3XW

Start date: 24/08/2026 (later start dates also available - please enquire)

Pay Rate: £13.93 per hour

Contract: Temporary (up to 12 weeks, with potential extension)

Hours: Around 37.5 hours per week, between the hours of 8:00am – 18:30pm Monday – Saturday (Saturday work is essential, you will get a random day off in the week)

Mandatory Training Requirement: Successful completion of a mandatory

three-week training programme is required. Individuals can only be signed off to undertake live calls once they have successfully completed training and demonstrated the required level of competence.

No annual leave is permitted during the three-week training period. Applicants must maintain the required standards of attendance, performance and behaviour throughout their assignment.

Key Responsibilities

Provide first-time solutions for customers via telephone and email.

Handle consecutive phone calls and manage complaints effectively.

Deliver excellent quality of service within agreed handling time.

Required Skills/Experience

Passion for delivering great customer experiences.

Confidence in taking consecutive phone calls and handling complaints.

Ability to prioritize and manage workloads.

Flexible and adaptable to changing customer demands.

Enthusiastic and responsive.

Self-motivated, able to work independently or as part of a team.

Ability to work under pressure and meet deadlines.

Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.

Good level of spoken English and clear communication skills.

Desirable Qualities

Proven record in a fast-paced customer service environment.

Quick, accurate typist with high attention to detail.

Ability to handle difficult complaints professionally and with resilience.

Excellent telephone manner and telephony experience.

Proficient in email, spreadsheet, and word processing software.

Creative problem solver with a focus on resolution.

Accurate and consistent data input.

Desirable Qualities

Proven record in a fast-paced customer service environment.

Quick, accurate typist with high attention to detail.

Ability to handle difficult complaints professionally and with resilience.

Excellent telephone manner and telephony experience.

Proficient in email, spreadsheet, and word processing software.

Creative problem solver with a focus on resolution.

Accurate and consistent data input.

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