Team Administrator | South West London and St George's Mental Health NHS Trust


Company:	South West London and St Georges Mental Health Trust
Salary:	£34,186 - £37,389 per annum inclusive of Inner London HCAs
Hours:	Full-time
Location:	Tooting, London, SW17 0QT
Job type:	Permanent
Posting date:	15 Oct 2026
Closing date:	14 Nov 2026

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Summary

This is an exciting time to join our Trust. Southwest London St. Georges is at the beginning of an exciting journey of transforming our Liaison Psychiatry services.

Position -Team Administrator

If you want to live locally and work locally, with an employer that offers flexible and agile working with great development and carer progression opportunities, then this may be the role you!

In a Liaison Psychiatry service, administrative staff play a key role in supporting clinicians, coordinating referrals, and ensuring smooth communication between mental health and acute hospital teams.

For a Band 3 or Band 4 Liaison Psychiatry Administrator, the role often includes a mix of referral coordination, data reporting, and direct support to the multidisciplinary clinical team. For a Team Administrator, there may also be responsibility for supervising junior administrative staff and managing service-wide administrative processes.

Skills Often Required

Excellent organisational skills.

Strong communication and customer service abilities.

Experience with NHS clinical systems and Microsoft Office.

Ability to work under pressure in a fast-paced hospital environment.

Understanding of confidentiality, safeguarding, and data protection requirements.

· To provide administrative and secretarial service to the members of the team. This is a pivotal role to ensure the smooth running of the service and responsibilities will include using computerised information systems, collating statistics and returns as required by the Trust, word-processing, developing, and maintaining filing systems as well as being first port of call (usually by telephone) for patients, relatives/carers, and other professionals.

· The post holder should be capable of working within a busy and demanding environment, have excellent communication and listening skills, including dealing with staff/visitors of all levels whilst maintaining a high level of confidentiality.

· The post holder is required to undertake a wide and varied number of duties to ensure that the work is managed as effectively and efficiently as possible.

Unless expressly stated in the job advert this role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK.

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together.We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.

Typical Liaison Psychiatry Administrator duties include:

Referral Management

Receiving and processing referrals from A&E, inpatient wards, and community services.

Logging referrals onto electronic patient record systems.

Monitoring referral inboxes and ensuring urgent referrals are escalated promptly.

Tracking response and assessment times against service targets.

Appointment and Diary Management

Scheduling patient assessments and follow-up appointments.

Managing clinicians' diaries and on-call rotas.

Coordinating multidisciplinary team (MDT) meetings and case reviews.

Communication

Acting as a point of contact for wards, GPs, patients, carers, and partner agencies.

Handling telephone calls and email enquiries.

Relaying urgent messages to clinical staff.

Record Keeping

Maintaining accurate patient records on systems such as RiO, SystmOne, or other local electronic record systems.

Uploading clinical correspondence and documentation.

Ensuring information governance and confidentiality standards are followed.

Reporting and Data Management

Producing activity reports and performance data.

Monitoring waiting times, referral numbers, and service KPIs.

Assisting with audits and quality improvement projects.

Meeting Administration

Preparing agendas and taking minutes for team meetings.

Distributing action logs and relevant documents.

Maintaining departmental records and policies.

General Administrative Support

Ordering supplies and maintaining office resources.

Processing annual leave requests and staff paperwork.

Supporting recruitment, induction, and training administration.

Managing filing systems and document control.

Use of Artificial Intelligence (AI) in job applications

If you have used AI to support the preparation of your application, please briefly indicate how it was used within your supporting statement or application form.

Please remember, your application is your opportunity to tell us about your skills, experience and motivation for the role. We encourage applicants to complete their application and supporting statement in their own words wherever possible. We recognise that AI tools can be helpful in supporting accessibility, and for improving spelling, grammar and structure.

Applications that rely heavily on AI-generated content can become generic and fail to accurately reflect an applicant's individual experience. Applications that clearly demonstrate your own voice, reflections and experiences are often the most effective and help us better understand your suitability for the role.

Please be aware that information provided in your application and supporting statement may be explored further during the selection process. It is important that all applications accurately represent your own knowledge, skills and experience.

This advert closes on Sunday 25 Oct 2026

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