Operations Manager - PCAS
| Company: | NHS Jobs |
|---|---|
| Salary: | £39,791.63 to £44,249.85 a year |
| Hours: | Full-time |
| Location: | Sheffield, S7 1NF |
| Job type: | Permanent |
| Posting date: | 6 Oct 2026 |
| Closing date: | 31 Oct 2026 |
Summary
Working collaboratively with our service teams, taking responsibility for ensuring service operations run effectively and efficiently and in accordance with defined standards and frameworks. Resolve issues when they arise quickly and effectively minimising impact on services. Be accountable for achieving contractual KPIs, quality compliance and financial performance. To work closely with the to contribute towards the identification of growth opportunities for PCS through researching, analysing and interpreting the PCS operating environment and make recommendations for delivering services within and outside of Sheffield. Be responsible for the day-to-day implementation, development and maintenance of robust operational and information systems that support service delivery. Maintain compliance with Care Quality Commission regulations where relevant. Contribute to and deliver effective tender responses, proposals, reports, presentations to support business growth and service reporting with the support of the wider PCS Team Play a key role in turning a successful bid into an effective service by supporting the operations and compliance leads in operational aspects of product/service mobilisation. Work closely with the Clinical lead to ensure our services are clinically effective and safe; using their expertise to advise and guide you in decision making. Contribute to effective tender responses, proposals, reports, presentations, etc., to support business growth and service reporting. Ensure compliments, comments, concerns and complaints for the directorate are properly logged and manage their flow through the relevant process. Investigate complaints as directed by the clinical quality manager. Implement business continuity arrangements to ensure PCS responds, in the event of serious/major incident(s), to demands of the city-wide urgent care system. Be responsible for drafting and managing processes and procedures within the directorate, ensuring consistency and appropriacy. This is not an exhaustive list of duties and responsibilities. You may be required to undertake other duties which fall within the grading of the post, as directed by the line manager. Disability Confident Employer and Reasonable Adjustments PCS is a Disability Confident employer committed to a supportive and inclusive workplace. We welcome applications from people of all backgrounds. If you need reasonable adjustments or additional support during the recruitment process, please let us know when you apply. Use of Artificial Intelligence in Job Applications Your application is an opportunity to tell us about you. We encourage you to use your own words to describe your experience, achievements, and motivation. Whilst AI tools may be used to help structure or proofread your application, the content must be an authentic reflection of your own knowledge and experience with applications that include unedited AI-generated text such as placeholder wording, prompts or template instructions, automatically declined.