Support Manager - PCAS


Company:	NHS Jobs
Salary:	£32,576.34 to £37,406.08 a year
Hours:	Full-time
Location:	Sheffield, S7 1NF
Job type:	Permanent
Posting date:	12 Oct 2026
Closing date:	3 Nov 2026

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Summary

You will: Provide line management support and mentorship to staff working within PCAS services, supporting staff to perform their roles and make a significant contribution to individual and team performance. Manage recruitment, induction, training and supervision of administrative staff, helping to build and maintain a competent and highly motivated workforce. Manage and support staff in relation to performance, sickness and absence, and relevant HR processes. Coordinate reception and clinical rotas across PCAS services, ensuring an adequate level of cover is maintained to support the efficient and effective delivery of services. Support the governance and performance of the service, producing reports, analysing data and providing information for performance management and the ongoing monitoring and delivery of key performance areas. Act as the Clinical System administrator, supporting the set up and training of new users, system maintenance and back-up procedures. Develop and maintain robust policies, procedures and protocols for the administrative aspects of the service, ensuring these fit with PCS policies and procedures. Support the delivery of high-quality customer service, including overseeing complaints, responding appropriately and in a timely manner, and escalating unresolved issues where necessary. Establish and maintain effective communication networks within and across PCAS services, working collaboratively with staff, service providers and other key stakeholders. Take the lead on specific development projects and support the ongoing development and improvement of PCAS services, ensuring effective and robust project management when required. Contribute to meetings, PLI events, workshops, training events and service planning discussions, representing the service and advocating for administrative staff where appropriate.

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