Call handler / administrator


Company:	NHS Jobs
Salary:	£12.71 to £13.47 an hour
Hours:	Full-time
Location:	Wideopen, NE13 6LN
Job type:	Permanent
Posting date:	5 Oct 2026
Closing date:	9 Oct 2026

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Summary

Job Summary Wideopen Medical Centre is seeking an enthusiastic, reliable and patient-focused Call Handler / Administrator to join our busy and friendly practice team. The successful candidate will be the first point of contact for patients contacting the practice and will play a key role in delivering an efficient, professional and compassionate service. The role involves handling incoming calls, supporting patient access, booking appointments, responding to enquiries and undertaking a range of administrative duties to support the smooth running of the practice. This is an excellent opportunity for an individual with strong communication, customer service and organisational skills who enjoys working in a fast-paced environment and making a positive difference to patient care. Main Duties of the Job Answer incoming telephone calls promptly and professionally. Manage a high volume of calls whilst maintaining excellent customer service standards. Signpost patients to the most appropriate clinician or service in accordance with practice protocols. Book, amend and cancel appointments using the practice clinical system. Process repeat prescription requests as directed. Handle patient enquiries both by telephone and electronically. Accurately record and update patient information on the clinical system. Process incoming and outgoing correspondence. Scan, file and maintain electronic patient records. Support the administration team with routine administrative tasks. Liaise effectively with GPs, nurses, healthcare professionals and external organisations. Ensure all patient information is handled confidentially and in accordance with GDPR and practice policies. Contribute to the delivery of high-quality patient services and continuous improvement within the practice.

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