Medical ReceptionistAdmin Assistant
| Company: | NHS Jobs |
|---|---|
| Salary: | from £25,400 a year |
| Hours: | Full-time |
| Location: | Whitley Bay, NE26 2ND |
| Job type: | Permanent |
| Posting date: | 1 Oct 2026 |
| Closing date: | 31 Oct 2026 |
Summary
SCOPE AND RANGE As part of a rota, provide Administrative duties for the health centre up to 5 days a week between 08:00 18:00 Provide administration assistance as required. Ensure all clinical records (both electronic and paper) are up to date, in chronological and alphabetical order and available to primary healthcare professionals as and when required. MAIN DUTIES AND RESPONSIBILITIES Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre. Registering patient arrivals within the health centre Answering the telephone, transferring calls and taking messages Taking enquiries and requests for repeat medication from patients Keeping waiting area a safe environment for all users Dealing with incoming and outgoing post Filing patient notes (both electronic and paper) Dealing with new and temporary patient registrations Ensuring all letters and samples are ready for courier collection Updating patient demographic changes on system Liaise with other support services when needed. Scanning and coding clinical letters Any other reasonable duties. SYSTEMS AND EQUIPMENT PC Windows NHS email Systmone clinical system Telephone Photocopier Scanner DECISIONS AND JUDGEMENTS Prioritising workload according to urgency and appointment sessions Confidentiality of patient information is of high importance Dealing with late arrivals for appointments and non attendees Dealing with enquiries from the public for other departments Supporting doctors in administration. COMMUNICATIONS AND RELATIONSHIPS Contacting hospitals and clinics for results Contacting patients at the request of primary healthcare professionals to make follow up appointments as appropriate and in confidence Giving patients results at the request of primary healthcare Professionals. Contacting patients who have not attended for appointments and ensuring they are recalled as appropriate. Inviting patients for routine review. Dealing with repeat medications Scanning and coding of clinical letters. PHYSICAL DEMANDS OF THE JOB Good keyboard skills Basic computer skills Good communication skills Pleasant telephone manner Good decision maker MOST CHALLENGING/DIFFICULT PARTS OF THE JOB Dealing with difficult patients Prioritising workload at times of heavy demand Telephone answering KNOWLEDGE, TRAINING AND EXPERIENCE TO DO THE JOB Keyboard skills Communication skills Telephone skills Computer systems EFFORT FACTORS PHYSICAL Filing and retrieval of paperwork Sitting/standing Keyboard use Telephone answering MENTAL Concentration required for taking accurate patient details Coding clinical letters EMOTIONAL Dealing with distressed patients First point of contact for all communication WORKING CONDITIONS Language difficulties Good