Medical Receptionist


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Blackpool, FY2 0JG
Job type:	Permanent
Posting date:	29 Sept 2026
Closing date:	13 Oct 2026

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Summary

As a member of our reception team, you will be responsible for receiving, assisting, and directing patients to the most appropriate service or healthcare professional in a courteous, efficient, and effective manner. As the first point of contact for patients and visitors, you will present a professional, positive, and welcoming image of North Shore Surgery, whether communicating face-to-face, by telephone, or through other communication channels. The role includes a variety of reception and associated administrative duties, which may vary on a daily basis and include, but are not limited to: Receiving and assisting patients with appointments and enquiries Answering telephone calls and managing patient queries appropriately Signposting patients to the most suitable healthcare professional or service Processing district nurse referrals Creating and submitting electronic referral and investigation forms (including cyber forms) Processing requests and tasks from clinical staff Accurately inputting and maintaining patient data Supporting general reception and administrative functions to ensure the smooth running of the practice The successful applicant will be expected to work proactively within a busy environment, maintaining high standards of accuracy, confidentiality, and customer service at all times. All staff have a responsibility to promote and safeguard the welfare of any child, young person, or adult at risk with whom they come into contact during the course of their work. The post-holder will be expected to adhere to the practice's safeguarding policies and procedures and undertake any mandatory safeguarding training required for the role.

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