Secretary/Administrator


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Blackpool, FY4 3AD
Job type:	Permanent
Posting date:	1 Oct 2026
Closing date:	18 Oct 2026

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Summary

Medical Secretarial Duties Provide secretarial support to GPs, nurses, and the management team. Monitor referral processes and support the tracking of patient appointments and outcomes. Liaise with hospitals, community services, external agencies, and patients regarding appointments, referrals, and queries. Assist with meeting administration, including preparation of Undertake general secretarial duties to support the efficient running of the practice. Reception Duties Greet patients and visitors in a professional, courteous and confidential manner. Answer incoming telephone calls and deal with enquiries appropriately. Book, amend and cancel appointments in accordance with practice procedures. Signpost patients to the most appropriate healthcare professional or service. Manage patient requests and ensure information is recorded accurately. Register new patients and update patient demographic information. Process repeat prescription requests in accordance with practice procedures. Handle patient enquiries regarding test results, referrals and general practice services. Manage incoming and outgoing mail. Administrative Responsibilities Maintain accurate electronic patient records. Scan, file and retrieve documents as required. Support administrative projects and audits. Participate in administrative cover arrangements during staff absence. Docman Workflow Management Process incoming correspondence received electronically through Docman. Identify urgent or clinically significant correspondence and escalate promptly to the appropriate clinician. Ensure documents are coded, filed and actioned in accordance with practice procedures. General Responsibilities Maintain patient confidentiality at all times. Comply with GDPR, Information Governance requirements and practice policies. Follow all safeguarding procedures and report concerns appropriately. Comply with health and safety policies and procedures. Participate in mandatory training and continuing professional development. Attend team meetings and contribute to service improvement initiatives. Work flexibly to meet the needs of the practice.

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