Carer Support Worker


Company:	Carers Leeds
Salary:	£34,434 to £36,363 a year, pro rata
Hours:	Full-time
Location:	Leeds, LS9 7DZ
Working pattern:	Hybrid - 2 days remote
Job type:	Permanent
Posting date:	21 Sept 2026
Closing date:	11 Oct 2026

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Summary

Hours: 35 per week (Mon – Fri including a minimum of one Tuesday per month

4.30pm to 6.30pm, at home)

Salary: SCP23 £34,434 to SCP25 £36,363

Contract: Permanent

Location: Hybrid (Carers Leeds office, Community, Home)

Closing date: Sunday 11th October at Midnight

Interview date: Monday 19th October 2026

Vision

Our vision at Carers Leeds is that all unpaid carers in our city are recognised, valued and supported to live a fulfilling life.

Mission

Carers Leeds wants to improve the lives of unpaid carers across the city. We provide information, advice and support to unpaid adult and parent carers in Leeds. We aim to influence others to act and create positive change for unpaid carers.

What is an unpaid carer?

An unpaid carer is someone who provides help and support to a family member, friend or neighbour who couldn’t manage without their help. This could be due to illness, disability, mental health problems or substance misuse.

What we do

Established in 1996, Carers Leeds is a charity which provides information, advice and support to unpaid adult and parent carers across our city. We have an Advice Line, carers support groups, one to one support and support in hospitals. Some of our services are open to all carers and some are targeted at specific groups of carers. Our services are provided to communities throughout Leeds.

We work in partnership with others to deliver our service and to influence them to act to benefit unpaid carers.

Brief Role Description:

Our Carers Support Workers have a varied role from providing initial support, information and guidance to carers via our front-line Support Line to running carers support groups and learning workshops for carers. This role is Citywide so will involve travel to community venues and / or carer homes.

Main responsibilities and duties

First point of contact:

1. Respond to enquiries from unpaid carers via telephone, webchat, e-mail and face to face by providing person-centred support, information and guidance.

2. Undertake full assessments of carers’ need for support.

3. Provide information, guidance and emotional support on a range of relevant subjects, including, but not exclusively, money guidance, welfare benefits, access to social care, housing, respite, education and employment.

1:1 Support, Carer Support Groups and Training:

4. Facilitate carers support groups.

5. Plan, develop and deliver events and training activities for carers.

6. Provide 1:1 support to unpaid carers (this could be by phone, video call, at a community venue/or office or in their home)

7. Work collaboratively with each carer to agree a plan for support.

8. Enable carers to understand and navigate issues about the impact of caring on their life and their options for the future.

Other:

9. Support professionals and partner organisations to provide relevant, quality and timely information and advice to carers of family, friends and relatives of people using their service.

10. Assist and participate in promoting Carers Leeds through conferences/seminars, meetings, and other similar activities.

11. Other work as required to enable the service to be delivered.

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