Customer Information Apprentice


Company:	Education Training Collective
Salary:	from £15,433.44 a year
Hours:	Full-time
Location:	Billingham
Working pattern:	On-site
Job type:	Temporary
Posting date:	17 Sept 2026
Closing date:	17 Oct 2026

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Summary

Who we are?

Located in the heart of the Tees Valley, Bede Sixth Form College is thriving and continues to build on its success. We are proud to have recently achieved an Outstanding rating from Ofsted. As a leading provider of Further Education, we are dedicated to delivering exceptional teaching and support to our students, empowering them to reach their highest potential. Our innovative and destination driven Sixth Form offers a wide range of both A-level and vocational provision to the community.

We are part of the Education Training Collective (Etc.), which is of a group of colleges in the Tees Valley; Stockton Riverside College, Redcar and Cleveland College, Bede Sixth Form College, NETA Training and Innersummit. Our staff are skilled, high performing and committed to our learners and to the Group’s vision, ‘ONE Etc. – Fuelling ambition and driving success in a resurgent Teesside and beyond. We are looking for candidates who share this commitment.

An exciting opportunity has arisen for a Customer Information Apprentice to join the Executive and Curriculum Administration team at Bede Sixth Form College, reporting to the Senior Administrator.

This is a fantastic opportunity for a motivated, organised and enthusiastic individual to begin their career in a busy and supportive college environment. In this role, you will be at the heart of our front-of-house service, helping to create a positive first impression for visitors, students, staff and stakeholders, while developing valuable administrative and customer service skills.

As a Customer Information Apprentice with Bede Sixth Form College you will:

Welcome visitors, manage sign-in, notify staff, handle calls and deliveries, and provide exceptional customer service.

Act as the first point of contact, offering basic advice on curriculum and services or signposting to relevant staff.

Follow college procedures for badges, evacuation, and safeguarding; report concerns immediately in line with policy.

Assist with administrative tasks, work across sites as needed, and promote equality and diversity for all students, staff, and visitors.

We are looking for someone who is organised, accurate and keen to learn, with a positive attitude and a genuine interest in developing their skills. This role offers a great opportunity to gain experience, build confidence and make a real contribution to the life of the college.

Previous experience will not be required and full training will be provided. We can offer the successful candidate the opportunity to work and develop within a supportive and motivated team committed to continuous improvement.

Why Join Us?

We are proud that 91% of our staff tell us that Etc. is a Great Place to Work. At Etc. we reward and support our colleagues in many different ways, including remuneration, training and so much more – we’ve listed a few examples of what you can expect when you join our team:

Generous annual leave entitlement (34-43 days per annum, depending on role and length of service)

Up to 5 days additional leave at Christmas

Free on-site parking

Local Government Pension Scheme (LGPS) with 14.2% Employer Contribution

Enhanced Occupational Sick Pay Scheme

Enhanced Maternity, Paternity and Adoption Scheme

Career development opportunities for progression

Comprehensive Health and Wellbeing programme

Employee Assistance Programme (free counselling support for staff, available 24/7 365 days per year)

Free gym memberships/discounted memberships (dependent on site)

Staff Discounts Package- Save on your weekly shop with discounts and savings at a number of retailers including groceries, electronics, clothing, homeware and much more.

Better Health at Work Scheme – Etc. has achieved the Continuing Excellence Better Health at Work award

Wellbeing Days (in addition to annual leave)

Discounted Hair and Beauty treatments available

Bike2Work Scheme https://www.bike2workscheme.co.uk

Schedule

Monday-Friday as per the rota

Flexible lunch breaks

Fixed Term until 21st April 2028

If you believe you have the necessary skills, commitment and determination to succeed and would relish the opportunity to work with us, then we would LOVE to hear from you.

The closing date for receipt of completed applications is midnight 19th October 2026.

Shortlisted candidates will be required to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. Successful applicants will be required to undertake an enhanced disclosure by the DBS.

If you are unsure whether you need to disclose criminal information, you should seek legal advice or you may wish to contact Nacro or Unlock for impartial advice. There is more information on filtering and protected offences on the Ministry of Justice website. Nacro - https://www.nacro.org.uk/criminal-record-support-service/ or email helpline@nacro.org.uk or phone 0300 123 1999 Unlock – http://hub.unlock.org.uk/contact/ phone 01634 247350 text 07824 113848.

We are committed to being an inclusive and welcoming place to work, promoting equality of opportunity and access for all, irrespective of age, background, race, gender, religion, ability, disability or sexuality. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We are a disability-confident committed employer.

Safeguarding is also priority for the group and we have key policies and systems which help to make the group a safe place for learners and staff. The purpose of these policies is to provide clear guidance regarding Safeguarding responsibilities throughout the group, including the Prevent Duty. To read more, please visit https://www.the-etc.ac.uk/policies/safeguarding/

*note we do not accept CVs or late applications, no agencies please

All applications must be completed via our website https://www.the-etc.ac.uk/join-our-team/

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Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.