Care and Support Navigator Service Lead


Company:	NHS Jobs
Salary:	£47,951 to £56,863 a year
Hours:	Full-time
Location:	London, SE5 9RS
Job type:	Permanent
Posting date:	14 Sept 2026
Closing date:	27 Sept 2026

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Summary

2. To provide a single point of access and to proactively support patients on waiting lists toensure that they have access to the right advice, information and materials to help them waitwell 2.1 To triage incoming calls, using a risk assessment framework and initiate appropriate responseaccording to protocols and individual pathways, using good communication skills, basic clinicalawareness and appropriate tools and procedures, liaising as appropriate when non routine and refercomplex decisions to the team for assessment and review 2.2 To provide basic telephone advice and refer on or signpost to other sources of support. 2.3 To support the team, including staff and volunteers, to make pre-planned outbound telephone callsto patients to support with completion of pre-assessment questionnaires and to assess ongoingneeds to enable a proactive prevention approach2.4 To demonstrate the ability to recognise and respond appropriately when faced with a suddendeterioration or an emergency situation, alerting the team or enabling rapid response as appropriate2.5 To communicate and signpost to appropriate needs related information. To guide patients throughthe use of self-assessment resources, where available. 2.6 To support patients to access appropriate information and support, by signposting to a range ofsupport services and take an approach which helps people to self-manage where appropriate2.7 To encourage and support active and healthy lifestyle choices 2.8 To coach patients and carers to understand what signs, symptoms or situations to be aware of thatwould indicate concern and how to make contact when they feel that their condition or needs havechanged, including what to do out of hours2.9 When required, to support the delivery of an effective MyChart support For detailed job description and main responsibilities of the role, please refer to the documents attached. Please note that due to anticipated high demand, this vacancy may close before the advertised deadline.

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