Business Process Tester


Company:	ISS Facilities Services
Hours:	Full-time
Location:	Stoke-on-Trent, ST1 5PZ
Working pattern:	On-site
Job type:	Permanent
Posting date:	14 Sept 2026
Closing date:	14 Oct 2026

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Summary

Contract: IT

Location: Stoke, ST1 5PZ

Hours of work: 40

Contract Type: Permanent

We are seeking a Business Process Tester to validate end-to-end business processes and ensure that operational activities, supporting systems, user interactions, controls and integrations work together effectively to deliver the intended business outcomes.

Job Description

We are looking for an individual who can work closely with Business Analysts, Operational Teams, Subject Matter Experts, Project Teams and IT Testers to ensure business requirements are translated into effective processes and that proposed changes can be successfully adopted into live operations.

Key Responsibilities

Review and understand business requirements, process maps and operational procedures.

Design and execute end-to-end business process test scenarios and test scripts.

Validate that business processes, supporting systems and user activities deliver the intended business outcomes.

Ensure all testing activities are traceable to agreed business requirements and acceptance criteria.

Identify, record and support the resolution of process and system defects, risks and issues.

Work closely with Business Analysts, operational teams, subject matter experts and project teams throughout the testing lifecycle.

Support User Acceptance Testing (UAT), operational readiness and deployment activities.

Produce test evidence, reports and recommendations to support business sign-off and continuous improvement.

Professional and Personal Competencies/Qualifications

Experience in Business Process Testing, User Acceptance Testing, Operational Testing, Business Analysis or a similar role.

Experience reviewing and working with business requirements and process documentation.

Strong analytical and problem-solving skills with excellent attention to detail.

Ability to understand and assess end-to-end business processes.

Strong communication skills with both technical and non-technical stakeholders.

Experience documenting test scenarios, defects and test results.

Ability to challenge processes constructively and identify opportunities for improvement.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

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Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.