Customer Service Assistant


Company:	LED Leisure
Salary:	NMW (Over 18's Only)
Hours:	Part-time
Location:	Exmouth, EX8 2AY
Job type:	Permanent
Posting date:	11 Sept 2026
Closing date:	11 Oct 2026

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Summary

Job Advert

CUSTOMER SERVICE ASSISTANT

THE ENGINE ROOM SPORTS BAR | OCEAN EXMOUTH

Great Sport. Great Atmosphere. Great Service. Be Part of It.

Looking for a role where no two shifts are the same?

At The Engine Room Sports Bar, you'll be part of a vibrant team delivering great food, drinks, and experiences in one of Exmouth's

most exciting venues. Whether it's a packed match day, a family meal, a catch-up with friends, or a relaxed drink by the sea,

you'll help create an atmosphere that keeps people coming back.

Located within Ocean Exmouth on the beautiful seafront, The Engine Room combines live sport, great hospitality, and a welcoming

community feel. We're looking for enthusiastic Customer Service Assistants to join our casual team and help us make every visit

memorable.

WHAT YOU'LL BE DOING

This is a hands-on role where you'll be at the heart of the customer experience.

You'll welcome guests with a smile, take food and drink orders, serve customers, and ensure every visit runs smoothly from arrival

to departure. You'll help create a fun, friendly and welcoming environment while working closely with colleagues during busy

services, events, and match days.

You'll also:

* Deliver excellent customer service with confidence and enthusiasm.

* Help customers choose from our food and drink menus.

* Prepare and serve drinks, including coffees and speciality beverages where required.

* Support the team during busy periods and special events.

* Maintain high standards of cleanliness, presentation, and hygiene throughout the venue.

* Handle customer queries professionally and positively.

* Help ensure every guest leaves wanting to return.

WHO WE'RE LOOKING FOR

We're looking for people who enjoy working with others, love providing great service, and thrive in a busy environment.

You don't need years of experience, we'll provide support and training. What matters most is your attitude, energy, and

willingness to get involved.

Ideally, you'll have:

* Previous customer service or hospitality experience.

* Barista experience or an interest in learning.

* Strong communication and people skills.

* A positive and can-do approach.

* The ability to stay calm and organised during busy periods.

* A flexible and reliable approach to work.

* A genuine passion for creating great customer experiences.

Due to licensing regulations, applicants must be 18 years of age or older.

WHY YOU'LL LOVE WORKING HERE

This isn't just another hospitality role.

You'll be:

* Working in a lively seafront venue with a fantastic atmosphere.

* Part of a supportive team that genuinely enjoys working together.

* Meeting people from all walks of life and helping create memorable experiences.

* Developing valuable hospitality and customer service skills.

* Working alongside a passionate team during exciting sporting events and busy social occasions.

Whether you're looking to build a career in hospitality or simply want a flexible role in a great environment, we'd love to hear

from you.

Benefits Include:

* Complimentary gym and swim membership

* Staff Perks Discount Card, including discounts across our food outlets

* Access to My Staff Shop employee savings scheme

* Employee Assistance Programme, including wellbeing and counselling support

* Free bowling for you and your household at Ocean

* Free soft play for your dependants at Ocean

* Above & Beyond Employee Recognition Awards

JOIN THE TEAM

If you enjoy working with people, thrive in a busy and friendly environment, and take pride in delivering great service, we'd love

to hear from you.

Come and be part of the team helping to make The Engine Room one of Exmouth's favourite places to eat, drink, watch sport and

spend time with friends.

We’re proud to be an inclusive employer and welcome applications from all backgrounds

Please note that interviews may be held throughout the advertising period and this vacancy may close early if a suitable candidate

is appointed.

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