Senior Telephone Support Person


Company:	GI Group Main Account
Salary:	£38,000 to £40,000 a year
Hours:	Full-time
Location:	Basingstoke, RG24 7JE
Job type:	Permanent
Posting date:	11 Sept 2026
Closing date:	11 Oct 2026

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Summary

Senior Telephone Support Person

Salary: £38,000-£40,000 per year

Hours: 8:30am-5:00pm (Mon-Thurs), 8:30am-4:00pm (Fri)

Job Type: Full-time, Permanent

Location: Basingstoke (with occasional UK travel for customer training/visits)

About the role

We're looking for a

Senior Telephone Support Person to provide high-quality telephone and email technical support across a broad mechanical product range. You'll support key account customers and priority installers, helping with product selection, spare parts identification, installation/programming guidance, and fault diagnosis. You'll also act as a day-to-day team lead for first-line support colleagues and assist the Manager with supervision, standards, and knowledge sharing.

Benefits

Competitive salary £38,000-£40,000

Early finish on Fridays (4:00pm)

33 days holiday inclusive of bank holidays

Pension contribution from Day 1

Opportunity to join Medi Cash scheme from Day 1

Free onsite parking

Opportunity to develop expertise and take ownership as a senior technical support lead

Key responsibilities

Answer technical help-line calls, providing clear and accurate advice to customers and installers

Support and supervise 1st line support people, prioritising workload and quality of responses

Prioritise support for account holders and approved installers over non-account holders/end users

Manage assigned email enquiries and call-backs efficiently and to agreed service levels

Maintain and develop strong product knowledge through ongoing training and personal development

Support internal sales teams with technical specification and equipment selection

Attend key customer visits as required and support bespoke customer projects with technical input

Contribute to new product appraisal and feedback

Create training materials (PowerPoint presentations, videos, webinars, demo rigs)

Deliver product training to internal teams and external customers (office-based and on customer sites UK-wide)

What we're looking for

Proven experience delivering

telephone-based technical support in a technical or mechanical environment

Strong fault-finding mindset and ability to explain technical concepts clearly to different audiences

Confidence supporting customers, installers, and internal stakeholders under time pressure

Experience coaching, guiding or supervising others

Comfortable creating and delivering training content

Willingness to travel occasionally across the UK for training/customer support visits

To apply: Please submit your CV or call the team on 01256 810 400.

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

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