Helpdesk Administrator


Company:	ISS Facilities Services
Hours:	Full-time
Location:	LU4 0DZ
Working pattern:	On-site
Job type:	Permanent
Posting date:	8 Sept 2026
Closing date:	8 Oct 2026

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Summary

Contract: Healthcare

Location: Luton, LU4 0DZ

Hours of work: 37.5

Contract Type: Permanent

We are seeking a Helpdesk Administrator to act as a central point of contact for internal and external staff and customers at Luton Hospital. In this role, you will manage reactive and planned tasks through the Helpdesk system while helping to ensure compliance with contractual KPI targets and delivering excellent customer service.

Job Description

We are looking for a proactive and organised individual who can support the Administration Team with a range of administrative duties, maintain accurate records and trackers, and build effective working relationships with customers, colleagues, managers, and operational teams in a fast-paced environment.

Key Responsibilities

- Manage all reactive and planned tasks received through the Helpdesk system.

- Accurately log service requests from internal and external customers.

- Dispatch work orders to the appropriate Operative, Manager, or Supervisor.

- Provide professional and responsive customer service via telephone and follow requests through to completion.

- Control site access, including subcontractor and visitor inductions and associated documentation where required.

- Manage keys, passes, deliveries, and receiving procedures in line with site processes.

- Maintain trackers, correspondence, filing, scanning, and other Helpdesk records.

- Provide general administrative support, including absence reporting, subcontractor administration, purchasing processes, T&A System Arbitration, and report creation.

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