Service Coordinator
| Company: | ISS Facilities Services |
|---|---|
| Hours: | Full-time |
| Location: | Birmingham, B37 7YN |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 2 Sept 2026 |
| Closing date: | 2 Oct 2026 |
Summary
Service Coordinator
Contract: Key Account Network
Location: Birmingham, B37 7YN
Hours of work: 40
Contract Type: Permanent
We are seeking a highly organised and customer-focused Service Coordinator to join our team.
Acting as the first point of contact for client requests, you will ensure all calls and enquiries are logged, processed, and translated accurately into engineering or facilities management solutions.
Job Description
This role plays a key part in maintaining service excellence, supporting the service delivery team, and ensuring contractual processes are followed.
You will build effective working relationships with clients, engineers, subcontractors, and internal stakeholders while ensuring clear communication and timely escalation of issues where required.
Key Responsibilities
Receive, log, and process client and helpdesk requests in line with contractual requirements.
Accurately translate client issues into FM and engineering actions and allocate them to the appropriate resource.
Monitor shared mailboxes and respond to requests within agreed timeframes.
Manage work orders through CAFM systems, including Maximo.
Liaise with subcontractors to arrange and schedule attendance.
Maintain accurate records, documentation, and system updates.
Provide administrative support to the wider service delivery team.
Escalate issues, delays, or service concerns to management when necessary.
Professional and Personal Competencies/Qualifications
Previous experience in a customer service, helpdesk, or administrative role.
Confident call handling skills with a calm and professional approach.
Strong IT skills, including Microsoft Excel and Word.
Excellent communication and relationship-building abilities.
High attention to detail with strong planning and organisational skills.
Team-oriented with a flexible and solutions-focused attitude.
Comfortable working in a fast-paced, service-led environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
