Scheduler
| Company: | ISS Facilities Services |
|---|---|
| Hours: | Part-time |
| Location: | Birmingham, B37 7YN |
| Working pattern: | On-site |
| Job type: | Contract |
| Posting date: | 2 Sept 2026 |
| Closing date: | 2 Oct 2026 |
Summary
Scheduler
Contract: Key Account Network
Location: Birmingham, B37 7YN
Hours of work: 40
Contract Type: Fixed Term Contract (6 months)
We are seeking a Scheduler to play a central role in our operations, ensuring engineers are scheduled efficiently, service levels are met, and communication is maintained between engineers, supervisors, clients, and internal stakeholders.
This is a fast-paced, computer-based role where priorities can change throughout the day and success depends on effective workload management, organisation, and the ability to remain calm under pressure.
Job Description
We are looking for an individual who is confident using multiple systems, comfortable communicating by telephone throughout the day, and able to coordinate work activities to meet SLA requirements.
The role involves working closely with operational teams, monitoring work orders, managing schedules, and maintaining accurate records and documentation.
Key Responsibilities
Review breach reports and identify urgent or early breaches requiring action.
Escalate critical issues, at-risk jobs, and potential SLA breaches to Team Leaders or Supervisors.
Allocate jobs to engineers based on priority levels and SLA requirements.
Prioritise and manage work orders approaching deadlines.
Maintain accurate work order updates, status changes, and detailed notes within Maximo and other systems.
Liaise with engineers, supervisors, subcontractors, and colleagues to ensure effective coordination of work.
Manage shared inboxes, monitor Teams messages and emails, and handle inbound calls professionally.
Process returned work orders, update records, prepare shift handovers, and support planned preventative maintenance scheduling.
Professional and Personal Competencies/Qualifications
Strong computer literacy and confidence using multiple systems.
Previous experience within customer service, call centre, scheduling, coordination, service desk, or administrative environments.
Ability to work effectively in a fast-paced environment.
Excellent communication skills, both written and verbal.
Strong organisational skills and attention to detail.
Professional and customer-focused approach.
Ability to prioritise workloads and manage competing deadlines.
Willingness to learn and develop.
Confidence speaking on the telephone throughout the day.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
